Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck I used didn't have no bright lights. No dash lights. Couldn't go over 65 it shook so bad felt like the front end was going to fall off. A 4 hr trip took over 5 hrs.
Tim provides great customer service.
The gentleman/owner at this location is extremely polite and professional. He always refers to you as Mr. or Mrs. etc. He goes out of his way to make things happen for you. Promises made, promises kept. Rent from this man, you won't be disappointed.
There was a minor issue with tire pressure. The tires on the driver's side of the trailer were both at 50+ pounds. The tires on passenger side were 32lbs and 8lbs. The tire at 32lbs stated not to inflate to above 32lbs. This was confusing as the the other tires said inflate to 65lbs. As the rental shop was closed at the time I discovered the issue I contacted a professional mechanic. He suggested that since the load would be minimal weight-wise, to put all the tires at 32lbs. I did and it worked well. Other than that the rental process went very smoothly and the equipment was clean. I would rent from them again.
Everything was fine.
A minor problem that was of no real concern. I noticed one marker light was out after I loaded my vehicle. This owner was very pleasant and helpful and the best I've ever experienced in running Uhauls software. I once waited a half hour trying to get just the paperwork checked out. This time - in and out in 1O minutes or so. Thanks
Thanks for helping us secure the van, Tim! We are so grateful!
Very good service.
nobody there at 300pm on a tues to check me in. No note or message on the door advising what is going on. I locked the truck up and dropped the keys and copy of contract in the mail slot. Dont need to say anymore, used my own comment sense to figure it out.
Nothing, it was a great rental experience. I would suggest however a tutorial about picking your truck up using a mobile device.
The propieters are always very nice and extremely helpful and they will always continue to get my business whenever the Situation calls for a rental
Best UHaul Office in the USA! Excellent Service, Outstanding Staff, Great VAN!!!
update your U Haul with back up cameras and senors for sides and back of truck to let you know when you are close to something so you don't hit anything very stressful driving them like they are
Owner was very friendly and knowledgable. Trailer was clean and well maintained.
Great services!
It wasn't even my drop off location.tbis guy is a credit to Uhaul
Everything was great from pick up to drop off. Great customer service and truck in excellent condition. We will rent a U-Haul from Shines Auto if ever needed again in the future and will refer people.
Nothing. Every aspect was professional and well done.
It was closed and your phone staff did not know where to find the key and there was no lock on the back of the truck - took us over 30 minutes to find on the floor of the open truck.
Thanks Tim! You're the best!!!
I do not see any improvements needed. Friendly personele and very thorough with information.Also good rates on rentals. Thank you.
My experience was excellent. No problems everything was easy, quick & the owner of the business that I rented the truck was helpful & kind just great!!
nothing
This location needs no improvement I was treated very well by the owner. He made sure everything was just what I needed. He is very friendly and professional .
When I returned the rental vehicle the operator of this location was rude and told to different stories as to why that he could not check the vehicle in at the time that I returned the vehicle which was at 011:00 hrs. Then when we called in file complaint regarding his action the complaint was forwarded to this location. At which time we received a call and the location proceed to inform us that he was charging my card in excess of 300.00 dollars at which point we informed him we only used approxamently 180 to 190 miles and then he stated that he only charged my card 180.00 dollars . He also harassed and tainted us regarding the complaint. Then we called back into the Customer Service Center and then the regional manager called back and just blew us off in this matter. Now I am filing complaints with the federal government and I also stated with a clear mind that I will inform any person whom is looking to rent a truck from uhaul not to rent from U-haul but instead rent from one of the others such as Penski or Budget
Wipers need replaced
My uhaul broke down at 130am it took someone 90 minutes to come out and fix the problem. It was Wades mobile truck company and he was extremely mean and rude.
Tim was Extremely professional and helpful!
Tim was very helpful with options and my questions. Thank you. Will use again if ever I need a uhaul!
Dropped off after hrs.
I saw nothing that could be improved. Mr. Williamson is extremely pleasant to deal with and takes the time to explain everything. This business is very clean. The unit was also very clean and well-maintained. I will definitely return to this destination in the future for any Moving needs.
Made it easy! Thanks so much
The gentleman at the office was courteous and professional. Our reservation was not for a full 24 hours but no discount was offered. We picked up the truck in the afternoon but had to return it by 9am but it was the only close place opened on Sunday. It was raining and truck leaked from the roof ruining our bed and a couple of other pieces of furniture. We only used the truck for one load due to fear of losing more furniture.
Nothing!!
Personally, the step to get into the van driver seat was too high for me. I have rented a van from Shine's several times. Didn't have a problem before getting in. Different van. I am a shorter senior citizen.
Super easy
Nothing, great price and service
Had a nice choice of vehicles even late in the afternoon.
Super to deal with. Highly recommend
Very nice guy, was glad I brought this trailer when I did as he had no idea I was coming and he needed a 6x12 for another customer
Very personable owner
My interaction with Tim was outstanding! - Norb
Loved the 24hr drop off!
What a great experience I had at the pickup and dropoff points. Both were very courteous, professional and friendly in nature. I will use them both in the future and would highly recommend them to my friends.
The service was great and the truck was perfect. Thanks to Tim
Tim was excellent and very accommodating, moving can be very stressful but the service we received from Tim made for a smooth move!!
Great customer service; Everything as promised
