Customer Reviews for Shines Auto LLC
(U-Haul Neighborhood Dealer)

548 reviews

2560 Venice Rd   Sandusky, OH 44870

(419) 871-0738

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 12:30 pm - 3:30 pm

Services at this Location:

Contact Us

(419) 871-0738

2560 Venice Rd
Sandusky, OH 44870

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 12:30 pm - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jaimie W. 
Rating:
5.0

This location always treats you well and is always fair. I like doing business with this location.

Tammi B. 
Rating:
5.0

Tim was the best. He saved our work lives with getting us a much needed on the spot pick up rental so we could transport our Home Depot supples (they don't rend any vehicles anymore) to our site and no time was lost. He was a great person to deal with. Super friendly and helpful. We would definitely use this branch again if we got into a similar bind on our work site. Thank you

John A. 
Rating:
5.0

Only minor thing was the floor was a little dirty in the van, but other than that it was one of the best U-haul locations that have been to for overall service, readiness and friendliness. Convenient and smaller location was good too.

Kimberly F. 
Rating:
5.0

The owner is awesome!!!

bob L. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Aaron was great!

Heather B. 
Rating:
5.0

Owner/employee was very friendly and jovial. Made me feel very comfortable.

ALLEN N. 
Rating:
5.0

Customer did not leave a comment.

GaryA F. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Stuart J. 
Rating:
5.0

Everything went smooth.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS P. 
Rating:
4.0

Customer did not leave a comment.

Raynell B. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
4.0

The reason for not recommending either location was because of the same explanation I gave on above comments

Justin C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Theodora K. 
Rating:
3.0

I got double billed and my credit card got froze....

Ricky P. 
Rating:
5.0

great customer service! Very friendly and knowledgeable

JAM I. 
Rating:
4.0

Only giving this 4 stars because the final rental location turned out to be very helpful but my overall experience with UHaul and its rental facilities were generally unpleasant. When I booked the rental, I was given an original pickup location and was told to go at a certain time to get my rental. Was never told that there were certain cards that weren't accepted. Got to the location at 11:30 (my pickup time was 12), had to wait for the clerk to get back from lunch and when he arrived, he told me he wouldn't be able to accept my form of payment and he wouldn't wait for me to go to an atm because he had to leave for an appointment. I called UHaul and asked for another location and asked if I would for sure be able to pick up my dolly because at this point, I was already running late due to not being able to get my dolly at the first location. I was assured that they had one and would be able to help me. The 2nd pickup location was rude from the very beginning. The person who handles the reservations wasn't there (wasn't informed of that on the phone), and the person who WAS there didn't have a smart phone to be able to complete my reservation. He told me that it was my fault I didn't get the dolly at the first place because I had a “poor person's credit card”, that it was my fault I just showed up at that location because I didn't call first (was never told I had to and was assured I would be helped at this location on the phone), that I didn't pay his salary so he didn't really care what I had to say and several other things to this extent. I then called UHaul and got a THIRD location which seemed to be the only one who had any knowledge of proper customer service and general personal etiquette. At this point, I'm already 3 hours delayed on a 9 hour trip with 3 kids and a dog. I called customer services to see if there were any discounts that could be given due to the way I had been treated at their locations and was told nothing could be done for me because I was late to the first location (again, I was a half hour early), didn't have proper payment (was never told there were certain forms that aren't accepted), and that the person at the second location was free from fault because he wasn't the normal person to handle reservations and they found my dolly anyways. I get the dolly and the tires were in BAD shape. Like, knot in the tire bad shape and of course it was the only dolly available at the location so I drove nearly 500 miles towing a car with a crap dolly. 👌🏻

nathan M. 
Rating:
5.0

Customer did not leave a comment.

Gloria R. 
Rating:
5.0

Nothing, guys were great!!!

Robert S. 
Rating:
5.0

Excellent customer service!!!!

PHYLLIS P. 
Rating:
5.0

I'll rent from you again

PHILIP D. 
Rating:
3.0

Customer did not leave a comment.

JENNA D. 
Rating:
5.0

Customer did not leave a comment.

Ashley D. 
Rating:
5.0

Van needed oil change. The U-Haul app is not user friendly and has a lot of issues taking pictures. Could not even return using app.

Brian M. 
Rating:
5.0

Very helpful, friendly, efficient. Will definitely go back if I need to haul something.

MICHAEL C. 
Rating:
5.0

This was the best renting experience we've ever had. We decided last second we needed a truck to help move and we rented one quickly. Not only was the truck great but the service was above and beyond- easy to rent and turn back in!

Josh R. 
Rating:
5.0

Tim was efficient, friendly and very helpful when I realized I left something behind in the truck. Thank you!

Kendall N. 
Rating:
5.0

Online check in wouldn't work thankfully there was employees there to assist

Paul S. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

MARVIN M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
5.0

The back of the truck was a little bit dirty with dried mud...maybe could have been sprayed out or something after it was returned last. I'm sure that is not uncommon. But, since we were transporting mattresses I was concerned about getting the dried mud on them. In the end it wasn't too bad and we were able to wipe the dried mud off. But I have used them on my last two moves and everyone I've dealt with has been very pleasant very respectful and professional. The process was very easy and I felt I got a decent deal all the way.

LORETTA B. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
5.0

Customer did not leave a comment.

Yvonne M. 
Rating:
5.0

Tim, in Sandusky, was awesome. He went out of his way to get our vehicle to us when needed. The vehicle was super clean, and easy to drive. The empty trailer discount was great as well. Tim and his business are what every corporation is looking for, someone you can trust. He was a great experience, more so, that I wouldn't mind moving again. Hahaha. Top notch service from Tim and his crew. Great job. Much appreciated!!!!

JAY P. 
Rating:
5.0

Everything was perfect. Tim was beyond helpful and was a pleasure to do business with.

NANCY M. 
Rating:
5.0

Customer did not leave a comment.

Keni T. 
Rating:
5.0

Excellent

DARRELL P. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY W. 
Rating:
5.0

I'm not sure you can the people at Shine's were courteous , knowledgeable and assisted me with the proper hookup of my trailer.

HOWARD L. 
Rating:
5.0

Customer did not leave a comment.

Christian D. 
Rating:
5.0

The friendly service at this location is superb

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
5.0

Customer did not leave a comment.

margaret J. 
Rating:
5.0

The gentleman who helped me was excellent!

Keith G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

GABRIELA G. 
Rating:
5.0

Customer did not leave a comment.

Jared H. 
Rating:
5.0

Have more locations like mr Williams he was great!

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Jane K. 
Rating:
5.0

Customer did not leave a comment.

Dannie J. 
Rating:
5.0

Very good service ! Thank you

SHERYL S. 
Rating:
4.0

It was after hour drop off however the manager showed up while I was doing the on-line check in. Offered assistance and wished me a good day.

DALE S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
3.0

Customer did not leave a comment.

Gerald L. 
Rating:
5.0

Customer did not leave a comment.

EUGENE C. 
Rating:
5.0

Tim was amazingly friendly, and prompt with my reservation. He thoroughly explained the new contactless options for future reservations. I will drive out of my way, in the future, to work with Tim again. Thank you so very much!

Justin C. 
Rating:
5.0

It was a sad time for me. Leaving my home and soon to be x wife, but I came upon 3 fine men at the u-haul dealership, that picked my day up 100%. The owner was wonderful and I will highly recommend this dealership. When I needed a KIND word, He was there for me. I met a friend. Wonderful service.

JAMES T. 
Rating:
5.0

I don't know, Tim was spot on and very helpful. Great customer service and really helped me out.

KERRY M. 
Rating:
5.0

Everyone was prompt, very courteous and welcoming!

CHRISTOPHER F. 
Rating:
5.0

Tim gives everybody the VIP experience. He took care of a situation where I was forced to uses a site 30 minutes away. He called 2 days prior to rental to review my reservation and personally handled my check in. Best location. I've used.

RANDALL S. 
Rating:
5.0

Quick, easy, and exactly what I needed.

Jesse S. 
Rating:
5.0

Nothing at all , service was exceptional , very friendly , I was very well taken care of and in a timely manor !

BRENDA K. 
Rating:
5.0

I never rented any vehicle that was cleaner than your van! Armor All tires! Much appreciated. Also I had to call in with a couple of questions and the location owner called me right back even after hours.

Dean C. 
Rating:
5.0

Very Professional service and pleasant employees. Would definitely recommend this location.

BERNARD P. 
Rating:
5.0

Very professional and nice. Everything was excellent

MICHAEL J. 
Rating:
3.0

The employee I worked with was very funny, kind, and helpful. Equipment was decent. Cup holder appeared to be damaged and the fuel was at slightly less than I was told, but I documented all of this via the app during the inspection process so there was no problem!

FRANCIS T. 
Rating:
5.0

Customer did not leave a comment.

GINO C. 
Rating:
5.0

Great, friendly service!

TIMOTHY P. 
Rating:
4.0

Customer did not leave a comment.

Thomas L. 
Rating:
4.0

Customer did not leave a comment.

GENEVA T. 
Rating:
5.0

Tim was outstanding!

SARAH C. 
Rating:
5.0

Continue to be great

VIOLA W. 
Rating:
5.0

Tim made the whole experience returning equipment fast and simple. 10/10 recommend a pay raise!

Juanmanuel C. 
Rating:
5.0

Mr. Tim and his daugher were very friendly and helpful. Thank you very much

CHANA B. 
Rating:
3.0

Customer did not leave a comment.

Tracey K. 
Rating:
5.0

Customer did not leave a comment.

RANDY D. 
Rating:
4.0

My order was incorrect and wrong item included, but good overall.

Casey O. 
Rating:
4.0

Customer did not leave a comment.

Emerson S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

KORY K. 
Rating:
5.0

Great experience. Tim was very professional and very helpful. Thanks

DANIEL CHRISTOPH B. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Tim was so helpful at Sandusky OH lovpcation.. When the van would not start one day, received excellent help via text from help center. What a relief!

MARGORIE M. 
Rating:
2.0

Did online check in and the app was incredibly difficult and would not work and kicked me off multiple times. We struggled for over 40 minutes before the guy inside the came out to ask if we needed help. The U-Haul leaked and ruined my $500 mattress and the guy told me there was nothing he could do. WILL NOT BE USING THIS AGAIN!!

JUSTIN K. 
Rating:
5.0

When I arrived to return the U-Haul, I was greeted outside and helped with the check-in process. The personnel was very friendly and helpful!

Rachel C. 
Rating:
5.0

The owner/manager was very helpful and courteous. Definitely use him again.

MICHAEL C. 
Rating:
5.0

Nothing. It was an excellent, and trouble free experience. I would definitely go to this location in the future!

OZEAL H. 
Rating:
4.0

Customer did not leave a comment.

ROGER R. 
Rating:
5.0

I have to commend your manager/owner of this location-personable and available. I left my Air Buds after I turned in van. I called him and he found them and even offered to stay over to give them to me. I wish more companies had people as honest and reliable as him. He represented UHaul in a stellar manner.

Randall S. 
No reviews have been submitted for this location.

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