Customer Reviews for Shoregate Sunoco
(U-Haul Neighborhood Dealer)

240 reviews

29000 Lake Shore Blvd   Willowick, OH 44095

(440) 944-5235

Location Hours

  • Mon-Sat: 8 am - 9 pm
  • Sun: 8:30 am - 9 pm

Services at this Location:

Contact Us

(440) 944-5235

29000 Lake Shore Blvd
Willowick, OH 44095

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 9 pm
  • Sun: 8:30 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sarah L. 
Rating:
4.0

Very easy drop off.

Suzanne B. 
Rating:
3.0

The female cashier who worked the store earlier that day seemed to be aggravated with assisting customers. The male cashier whom worked later was very helpful and had a great attitude. I should have got both names but was not thinking about filling a survey.

Deroccius H. 
Rating:
5.0

Good place

Evelyn B. 
Rating:
4.0

Fast, easy,convenient

John O. 
Rating:
3.0

EVERYTHING WAS FINE-THANK YOU

SHEILA P. 
Rating:
2.0

Actually giving people the supplies they order, i.e. dollies, pads, etc., would go a long way towards giving customers a decent experience. As it stands, I won't be coming back.

Peter S. 
Rating:
3.0

The uhaul, smart phone check in at this location needs revamped. It will take 30 minutes to get checked in for your reservation at this location. Have to deal with gas station customers also, I understand their transactions are quicker, but then uhaul should make their process quicker. The fuel gauge was not where the system had it was noted, is this a marketing practice in the hopes the consumer doesn't check or does your unit have a fuel leak in which case the customers should get a fuel reimbursement, or is someone siphoning off your fuel. Paperwork from house purchase from previous customer sitting on dashboard, wet on the bottom of cup holder with paperwork in cup holder, crushed pill on floor of cargo area, could be just the last customer had no respect for equipment. The online reservation system cites a fee if you can't do the return process on your own, but the check out process requires so much input from the facility, employee has to see drivers license, customer has to take pictures of license (could be done online). Pictures during checkout process need to be of better quality to show previous damage, had to take several photos to ensure damage I noted could be seen in photos. Also system needs to allow user to zoom in on photo they are submitting to ensure the damage they are seeing is visible in photo.

Nathan P. 
Rating:
2.0

Paid for furniture pads, but did not receive. Cost was $60 more than estimate.

Jerry M. 
Rating:
1.0

I would have liked a clean truck. There was something going on with the tires causing the whole truck to shake.

Annie H. 
Rating:
1.0

They lost keys to U-Haul truck. We had to wait 1 hour until found keys . The U-Haul truck check Engine light was on and it had a bad exhaust leak. Was not impressed with U-Haul!!!

Craig L. 
Rating:
4.0

The AC did not work in the truck and my son said that one of the struts may be going, he happens to be the used car Manager for the Classic Auto group in Mentor. He had are 91 year old grandfather going for the ride. We are all doing are best in the world today. Im also the the founder of the VFR - VFRhomefront.org . . Im not here to say anything bad, but the maintenance on the truck was a bit off. We appreciate the use of the Vehicle and the followup and set up was Great !!!!!

David K. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
1.0

I was overly charged for mileage I didn't use because of their own clerical error. Which put my bank account in the negative and I have to wait for days on this to be fixed.

Cherry S. 
Rating:
3.0

Customer did not leave a comment.

Glenn K. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH D. 
Rating:
2.0

The truck was filthy!!! The service was basically lazy and other “gas station customers” we taken in between our transaction making it longer for us to be serviced and permitted to get our truck! The return was just as bad. We had to make several trips from the store to the truck to obtain information and the utility dolly from the truck. Had the clerk told us all this upfront but would have done in one trip and even prior to walking into the gas atation. Each time we had to walk out and then back in we were forced to wait in line while other customers were serviced. Oh have a picture of the inside of the truck. It was gross!! U-haul should be embarrassed that this site is permitted to use their name! Will never use this site again and will NEVER recommend it to anyone! On a scale of 1-10 and 10 being the best…they deserve a 0 for Customer Service and Cleanliness of Truck!

George D. 
Rating:
3.0

Tire light was on. Customer service was good.

Andrea G. 
Rating:
4.0

The clerk was knowledgeable polite he worked fast and got you in and out in a timely manner it was a good experience I will keep them for future use thank you

Charlsie A. 
Rating:
3.0

I had an issue with a Dolly. The pick up place didn't have one in the store. I had it in my order form. Had to drive 15 mins one way to get a Dolly. I was almost not able to get it into my car.

Deroccius H. 
Rating:
3.0

It was adequate the best asset was the young man behind the counter. Helped with website. Do you should give a 20% discount for even trying the website. If I'm going to do the work I deserve to get paid

Timothy S. 
Rating:
1.0

The truck I reserved wasn't there, although they had several trucks in the parking lot? Was forced to rent a much bigger truck than I needed.

Andrew B. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
1.0

The vehicle had no gas and I had to fill it myself in order to complete my move. In addition I was supposed to pick my vehicle up at 7 am, and the store wasn't open till 8 am. It threw the whole schedule off for my moving day. The person that checked me in was extremely rude as well. I will never rent from U-Haul again.

Ivy E. 
Rating:
1.0

The ignition was sticking and took several tries to get the key to turn. Upon starting the vehicle, the “service tire monitor system” message appeared on the dash. I alerted the clerk in the gas station at the location that I picked up the vehicle and he said “yeah, they know about it”. While driving, the check engine light come on and remained on for the duration of the rental. When braking.. the steering wheel violently shook. Upon returning the vehicle, I informed the clerk who seemed completely disinterested.

Kevin K. 
Rating:
5.0

They were very helpful, easy and quick at getting me on the road!

Jonathan S. 
Rating:
1.0

We got to the shop at 425 for our 430 arrival. When we got there the guy said he had to go to the bathroom and asked us to step out so he could lock up. He was gone maybe ten minutes then he helped 4 other people before he finished us. We said something after 30 mins of being there and he got angry and vulgar towards us. Finally gave us the keys and we left. The Uhaul had little to no gas. Just very inappropriate behavior from the guy.

Melissa R. 
Rating:
5.0

Very easy and pleasant experience experience service was excellent excellent timely and prices were reasonable

Cassandra S. 
Rating:
4.0

Customer did not leave a comment.

Kenda W. 
Rating:
5.0

Please add instructions as to what pump is available to purchase gas. We almost drove a 26' truck (with 12' clearance) through the normal pumps but figured it out eventually.

Diane D. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Patty S. 
Rating:
1.0

Charged me double my rate

mitch P. 
Rating:
5.0

Customer did not leave a comment.

sheryl S. 
Rating:
5.0

Customer did not leave a comment.

samuel S. 
Rating:
5.0

Customer did not leave a comment.

Deborah E. 
Rating:
5.0

Customer did not leave a comment.

RICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

Grace C. 
Rating:
1.0

Customer did not leave a comment.

SHAVYON H. 
Rating:
3.0

Customer did not leave a comment.

Waqar K. 
Rating:
3.0

THANKS

abdelsala A. 
Rating:
3.0

Customer did not leave a comment.

Waqar K. 
Rating:
5.0

Everything was great!

Nicole J. 
Rating:
5.0

Customer did not leave a comment.

jermanii J. 
Rating:
3.0

Doors would not unlock with the key. This was noted on the pickup and dropoff within the app.

David C. 
Rating:
1.0

The person who attended me was rude and unkind and when I returned to deliver the truck the guy who was in charge, was on the phone face time with some one the whole time while he attended me.☹️

Gilbert I. 
Rating:
5.0

The owner of this store helped me so much when another store couldn't honor my “guaranteed reservation.” He told me to come there and he helped me right away and saved the day! Forever grateful

Andrea D. 
Rating:
1.0

Um location wasnt bad but uhaul was trash. Couldnt barely go over 35. Missing gas cap. Check engine light was on. All 4 tires needed air. Was blowing smoke out of exhaust. Wasnt maintained properly at all.

BRANDEN T. 
Rating:
3.0

service the vehicles. Mentioned to the attendant that the alignment on the steering was off making it difficult to drive

sheila M. 
Rating:
2.0

Customer did not leave a comment.

Angela A. 
Rating:
4.0

Customer did not leave a comment.

Tanya H. 
Rating:
1.0

the lady was trying to overcharge me.

La Sonya C. 
Rating:
1.0

I've called to complain i was given the u haul on empty it was filthy and reaked of smoke and ashes were everywhere the check engine light came on and drove so poorly I called and nothing was done I will never rent again

HEATHER M. 
Rating:
1.0

Gas was left basically empty and then charged for low gas when returned with the same amount. Got to the location and then waited 32 minutes to be checked in. The attendant wasn't able to tell me which truck I was taking so I had to just try to get into all of them.

JESSICA B. 
Rating:
1.0

Good afternoon today I had a reservation at 12:00 at 29000 lakeshore sunoco gas station, I request a 10" truck with a appliance dolly. There were no dolly inside the truck, I was told to check the other five uhaul trucks, to determine if any dollies were available. There were absolutely no dollies present. I had to call customer service to have them find me a dolly, at a another location. Now I'm behind my schedule an hour and had to go to a another location at 36200 euclid to get a dolly. Im very disappointed with the service and would consider a refund. My family and I didn't have a enough time to finish moving. I'm very disappointed with this service and would like for the management to consider a refund please and thank you.

WILLIE M. 
Rating:
3.0

Clean out truck and cab area, I received an absolutely filthy one. Verify gas in return, I received a truck with incorrect beginning fuel gauge. But the customer service at the gas station was friendly and helpful.

VIRGINIA P. 
Rating:
3.0

the inside of the truck was not clean.

PATRICIA K. 
Rating:
2.0

Location is poorly lit for a night time pick up. Vehicle cannot be checked adequately prior to departure. Vehicle driving area very dirty. Cargo area was is disarray. The dolly was not secured, and moving blankets were all over the floor.

NOEL L. 
Rating:
5.0

Customer did not leave a comment.

LASHAWN M. 
Rating:
4.0

Customer did not leave a comment.

Jason O. 
Rating:
3.0

Customer did not leave a comment.

MARGARET B. 
Rating:
1.0

The truck was filthy when I picked it up, little gas in it, and it took quite awhile to get the app going which in the end meant going into the gas station to pick up the key anyways. It ran horribly, at 144 thousand miles but since I was only using it for the day I didn't bother saying anything or returning it for one that was mechanically roadworthy. As for the return, it should be well documented at this point at UHaul. The "owner" of the Willowick Sunoco said my card was being charged much more than it was supposed to be and when i asked for a copy of the breakdown he refused. The guy obviously wasn't the owner but still was adamant stating he was. He said he wasn't going to give me the "fucking" receipt for the UHaul and then told me to get the "fuck" out of his station. I have moved way too many times and have used UHaul in the past but after this experience I wouldn't consider it and should have gone to the police. Then I looked at reviews online of this gas station and it said just 5 days earlier a couple had major problems also with the UHaul rental here. Take a look at the reviews and believe them. Another review said he refused to give them a receipt because the customer was charged double on their back statement. The different reviews showed me that all of the problems here are systemic and not one-off. This station and the "owner" should not be allowed to operate in Willowick, it belongs in the ghetto, not here in Willowick. If you want to be screamed at (without him wearing a mask), cussed out, refused a receipt, and charged more without explanation then have a go at this. I will say the UHaul Area Field Manager did help pacify the situation meaning I didn't have to go through my cc to fight the charges. The UHaul name is definitely tarnished by the Willowick Sunoco and should consider partnering with a different small business in the area. If you are considering renting from this place, use a cc that will back you up as you will need it.

Mark K. 
Rating:
1.0

The truck i had "guaranteed" was not there when i went to pick it up. I then had to wait on hold with you guys for 45 mins only to be told there is no trucks available anywhere near me until 5pm. My pick up time was 11am. This killed my whole day of moving.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Marianne S. 
Rating:
5.0

The nice lady that helped me made my experience great! Would definitely recommend this location.

LYNISE A. 
Rating:
2.0

Location lacked advertised equipment.

Ryan S. 
Rating:
3.0

Customer did not leave a comment.

Lorie K. 
Rating:
5.0

Nothing. It was a very pleasant experience.

Athena S. 
Rating:
5.0

I was charged $100 to my bill was only 45 60 something I have not been credited back my account from yesterday cuz someone please tell me when that money goes back on my account thank you for your service and I will be using you again

SHIRLEY S. 
Rating:
1.0

YES!!! It would have been NICE for the agent to KNOW the ins and out of the Uhaul contract when it comes to mileage. I misunderstood the mileage and offered to increase the amount but she told me… “it doesn't matter!” Well it turns out it DOES matter!!! I was charged 99 cent for every mile over which cost me $100. I was livid because we had a conversation about that specifically and I was given the WRONG information and it cost ME dearly all because the agent was NOT fully knowledgeable or didn't care. Whichever one, I'm OUT $100!!!! Very Disappointed with my experience!

JENNY W. 
Rating:
4.0

Customer did not leave a comment.

Bruce B. 
Rating:
1.0

Reserved equipment was not available and truck was full of sand.

dan G. 
Rating:
5.0

Customer did not leave a comment.

WALTER H. 
Rating:
5.0

Service was excellent, however l had reserved some dollys that this location did not have

MICHELLE M. 
Rating:
2.0

Equipment that I ordered in addition to the truck was not there and they did not have adequate back up supplies

David L. 
Rating:
3.0

Tell Customers that reserve appliances and or utility dolly that th err y do not have them at this location , had to go two different u haul storage address before I could find a dolly.

NADINE M. 
Rating:
5.0

Customer did not leave a comment.

Yma F. 
Rating:
4.0

Customer did not leave a comment.

GAIL B. 
Rating:
1.0

Drop off - I pulled up, the worker was talking to a buddy about fantasy and completely ignored more for MINUTES. I eventually got him to take my keys and start the return process. He goes back to talking fantasy football with his friend over his cell phone and completely ignores I'm there. Lounges back and laughed away with the friend. After 5-10 minutes, I got frustrated and told him he looks like he has things handled. As I walked out, he said, “Bro, I need the mileage of the u haul”. I told him I have been here for 5 minutes and maybe you should've told me that besides setting me aside while you talk fantasy over the phone. He then got up *sorry for the language* and says, “ What the fuck did you just say. I will beat your ass, bro.” I walked out and he chases me out of the return all office. He says, “Get the fuck back here. Give me the fucking keys, I will do it myself. Get out of here or I'll beat your ass”. I was threatened and ignored. There were multiple witnesses and I hope this location gets shut down. Absolutely unacceptable. If you don't believe me, look at the security footage. I about called the police. The worst of it all is I waited over an HOUR to talk with customer service about the experience. Got the guy on the phone and he had the I don't care attitude. Just ignored everything I told him about the man. Obviously, uhaul doesn't care about the safety of their customers. Unless I hear back that this has been fired, I will find another company to conduct business. I am still fuming over the behavior of the customer service rep and the one who I returned the uhault to. I would like to see a reply to make sure this actually gets read by management.

Aaron B. 
Rating:
3.0

Customer did not leave a comment.

FRANK L. 
Rating:
2.0

They switched locations and pick up time from 10 am to 2 pm and then had NO DOLLY. TURNED INTO A MAJOR INCONVENIENCE. TRYING TO MOVE BEING SHORTED 4 HOURS AND NO DOLLY TO MOVE THE BIG STUFF. WOULD NOT RECOMMEND

PAMELA J. 
Rating:
5.0

Customer did not leave a comment.

HUGH B. 
Rating:
5.0

I enjoyed renting from a very nice young man. Very clean and nice

JUDY J. 
Rating:
5.0

Customer did not leave a comment.

Krystle J. 
Rating:
5.0

They were very courteous & made sure my needs were met!!

NOREEN R. 
Rating:
3.0

I ordered Dolly's along with truck But last minutes they mentioned Dolly's not available. not informed before picking up truck otherwise i would have ordered some where else.

Venkata Bharat K M. 
Rating:
5.0

Nothing

RONNIE A. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
5.0

This was best location I ever been to and Customer Services was awesome 100%

jashawn K. 
Rating:
3.0

Although once I got the truck the experience was fine. But I had a horrible time trying to get a truck this weekend. The truck I was supposed to get Saturday never showed up. And then Sunday I waited a hour and there was no dolly avaiable which is what I ask for. The gentleman at the location was very nice but my experience getting a truck was horrible. I scheduled 2 trucks prior and the all got cancelled.

ANGEL H. 
Rating:
4.0

Customer did not leave a comment.

Tatyana S. 
Rating:
1.0

Customer did not leave a comment.

Derrick S. 
Rating:
3.0

The mileage wasn't Wright on the paper after I checked the dashboard and that was a big issue

aaron C. 
Rating:
5.0

Have available dollies

dana A. 
Rating:
3.0

I pick the UHaul up at 6:30 pm and brought the truck back at 9 pm and it was not due back until 10:30p. Got there and the guy said he would check me out in the morning because they was closing at 9:30 and they charged me for the next morning and that's not when I returned the truck. So no I will not be using this place again.

HEATHER T. 
Rating:
5.0

Customer did not leave a comment.

KIM R. 
Rating:
3.0

There is only one person working at this location and it was also a gas station. Even though we were there first, he was taking care of all of the customers getting gas, so it was about a 45-minute experience for no reason

ASHLEY J. 
Rating:
5.0

get the brake calipers turned or relaced I did tell the person at the location about it

Ralph C. 
Rating:
5.0

Customer did not leave a comment.

Bianca W. 
Rating:
1.0

Reserved a 15' truck - had to take a 26' truck which was way larger and used much more gas than I needed. Reservation was for 7:30am. Location had staffing / computer issues and didn't get truck until 8:30am which put me behind schedule

DAVID D. 
No reviews have been submitted for this location.

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