Customer Reviews for Shortys Towing and Garage Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shortys Towing and Garage Services

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HANNAH M.
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Customer did not leave a comment.

Ray Z.
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If I ever rent again, I will only pick up and deliver from a manned site.

Leslie B.
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Customer did not leave a comment.

DEBORAHANN G.
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Alicia C.
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Wendy B.
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Geoffrey B.
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Jonathan G.
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Gerard D.
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The place was more like a junkyard than anything else. Even though the proprietor was helpful and nice the place was filthy and overrun with garbage. If I had to rent again In that area I would go elsewhere.

Kimberly F.
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Customer did not leave a comment.

Keith D.
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No suggestions.

Robert R.
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Customer did not leave a comment.

Richard K.
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Junkyard. Total mess Owner did not wear mask. He took 20 minutes to log into uhaul system.

Leslie P.
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I would recommend the location due to its proximity to my home in Maine. However, the grounds were cluttered with vehicles, the ground uneven for parking, The office entrance/building was unclear but I found it after walking around the premises. Three dogs greeted me (which is fine as they were friendly) but might be off- putting for others. The owner was efficient and pleasant but not overly communicative. The check in process was smooth though, even the day before Thanksgiving. I bet the owner is very knowledgeable about truck repair and towing. Looks like a real old time Mainer who has seen a bit of everything.

William G.
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Smooth rental. All you really need, oh and the price. Inexpensive. Trust them.

Robert F.
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Ben F.
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Wayne R.
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LOIS M.
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Michael F.
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Breanna B.
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I was sent an hour and 30 minutes away to pick up a uhaul and had to wait an hour when I got there. I had to pay double the gas for my move. It put me almost four hours behind on my move.

BRADFORD P.
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Joel S.
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virginia O.
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Shorty's office is vary small and rather dark. I think the office needs to be larger with a counter and stools, so that, customers can sit down while waiting to be helped. Shorty has dogs roaming the property.

Philip R.
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Didn't tell me there was a problem with my turn in took keys then after I left charged for another day without telling me

Dave D.
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Customer did not leave a comment.

CRISTINA A.
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JAMESMICHAEL F.
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Patricia F.
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I was offered to learn they failed to send me to a local competitor to get the electrical harness installed. They couldn't do the job until the next week, I needed it done to rent the trailer. Found another place after searching for a couple of hours. At Shorty's an employee simply said they don't have a good relationship with the other shop. Nearly cost me the opportunity to follow through with the rental.

ERICKA M.
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CHRISTOPHER B.
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Rob H.
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None.

ELIZABETH W.
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samantha S.
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The uhaul was dirty when we received it, we did not receive the requested blankets. There was also a car key that did not belong to us found in the cab.

Eric G.
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Customer did not leave a comment.

Sarah B.
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There were a limited number of vehicles available. The truck I got was much bigger than I needed.

Jeffrey D.
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Customer did not leave a comment.

CRAIG R.
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Shortys is great. love the dogs.

edward S.
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This location was great but the uhaul website was unusable. I had to do all arrangements by phone.

catherine F.
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Easy drop off, very nice gentleman on premises.

Shane J.
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Not quote 68 dollars to rent a car hauler and then charge 125. I could of paid to have it towed for less than that

Neal G.
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Justice B.
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Alan B.
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Excellent service here.

Deborah H.
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Fantastic customer service....and love the dogs!

James L.
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I was very upset that I'd ordered a 10 ft truck and got a 15 foot truck. That meant I had to stay off certain highways plus the cab was more crowded due to the 3rd seat. Very unhappy about that.

DANA W.
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No personnel present at drop off but dogs that were present seemed nice

Thomas J.
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Customer did not leave a comment.

CASSANDRA G.
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Mark A.
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They are very nice and helpful. Might benefit from anything that could be done to expedite vehicle pickup though. Self return via website works great

Daniel S.
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Shorty and crew are great...helped us load car and strapped down

Johnathon Y.
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Easy location, both pick up and drop off

lisa N.
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Customer did not leave a comment.

Stephen C.
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no interpersonal skills.

Maureen M.
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Van was very clean, gassed up, and ready to go. Key pick up in office was fast and easy with online check in.

Wayne T.
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Customer did not leave a comment.

DAREN L.
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Christine S.
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Don't let the shabbiness of the location put you off, or the fact that they don't answer their phone! I booked online, and confirmed by calling the toll free UHaul #. The dogs are honorary UHaul employees and provide customer service at its best. Oh, Doug (I think that's his name) is pretty friendly, too. The truck size I wanted was ready when I wanted it and I returned it without an issue. Will definitely use again.

Scott S.
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SCOTT S.
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SUSAN A.
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A strange, cluttered garage and yard. Friendly guy, friendly dogs that greet you. No masking or otherwise protection from COVID. But it was fine.

James C.
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Customer did not leave a comment.

lisa N.
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Deborah B.
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The gentleman that I rented my equipment from at in Maine gave me a Return rental rather than a One Way rental so What I paid upfront was not the correct price when I returned it in PA. I owed quite a bit more. I was not happy with that!

Sara F.
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I was greeted at this messy garage by loose barking dogs, making the building unapproachable. The owner was helping another customer and took a good while to come outside, so I waited outside in the rain. He didn't ask or tell me anything in the way of a checkout—I just told him I was here to return the truck and handed him the keys and left.

Robert F.
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Customer did not leave a comment.

John C.
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Shorty's is basically a motor vehicle repair shop with a substantial assortment of U-Haul trucks and trailers. Doug, the owner, was very personable and I enjoyed playing with the 3 friendly dogs that greeted me at the door. Transaction (trailer return) was quickly handled with a smile.

David S.
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Accidentally left the garage door opener on the sun visor in the truck. They noticed right away and kept it in the office. I was able to call the next day and come pick it up. Thanks!

MARK S.
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Shortys is a Mid Coast staple.

thomas M.
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It was a slow process in getting the rental

david G.
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Customer did not leave a comment.

WAYNE C.
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Joseph Q.
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Nicholas P.
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Place was dirty and disorganized. Personel were not helpful and told me to find a place to put the trailer behind the garage, with no assistance offered and no oversight. Also, did not offer a receipt or acknowledgement that the trailer had been returned.

Patricia O.
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Cut down on some of the paperwork. Fix the site to accept images of licenses. Shorty's has the best dogs!

Julia N.
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Customer did not leave a comment.

Cynthia M.
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James H.
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The parking lot at the garage was almost full and there was a bit of a wait as one person was trying to serve 2 or 3 customers but he was friendly and the process went smoothly.

Dan M.
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Nothing! Wonderful location! Pleasant people!!

Philip S.
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Shorty was nice but the overall location was extremely dirty. A messy garage with junk everywhere random dogs. Not very welcoming esthetically

nathaniel G.
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Karl O.
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nathan T.
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Very good attitudes, quick and easy service.

ROBIN B.
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sara W.
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Cynthia M.
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CHAD A.
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Paul M.
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John B.
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Violet C.
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Nothing they were very good and would recomend them to other people.

Paul D.
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Customer did not leave a comment.

Suzanne R.
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Shorty was a very nice man. He was very thorough. Thanks.

John T.
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Dennis H.
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Dave S.
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Drop off location was excellent he even help me jumpstart my car on the car dolly both pick up and drop off centers were excellent but the main U-Haul hub was very disappointing

Joi M.
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The location was great. The guys were really nice. It was Uhaul actually that my only problem was with, their computers crashed and it took way too long to get my truck. The same thing happened at a different location the last time I rented a Uhaul. Seems to be a problem

Joseph S.
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Customer did not leave a comment.

Kathleen F.
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the location is terrific, Doug is a perfect "Mainer" - helpful, pleasant, but reticent! Always a good experience!

Wayne R.
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Customer did not leave a comment.

Robin M.
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Truck was ready to go. Ran great. Returned and Doug checked us out.

No reviews have been submitted for this location.

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