Customer Reviews for Shoulders Auto Inc
(U-Haul Neighborhood Dealer)

216 reviews

122 Dixon Springs Hwy   Carthage, TN 37030

(615) 735-8417

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 8 am - 12 pm
  • Thur-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(615) 735-8417

122 Dixon Springs Hwy
Carthage, TN 37030

Services at this Location:

Location Hours

  • Mon-Tue: 8 am - 5 pm
  • Wed: 8 am - 12 pm
  • Thur-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Getting and dropping off The truck was more difficult than it needed to be and there's no one to help you when you do it remotely so they just expect you to figure it out

Zackery B. 
Rating:
5.0

Nothing. Everything was perfect.

ILINDA B. 
Rating:
5.0

I am 71 yrs old & have never driven anything larger than a 150 pickup-I was a little sceptical if I could even reach the gas's peddle— I am also 4'9''. I did great!! (with prayers)— had no trouble getting gas or running over curbs!! I could drive that baby to California with no trouble!! Very easy to handle!! Loved it!!

Bertha June N. 
Rating:
5.0

Customer did not leave a comment.

Jonathan` C. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
4.0

Parking is a bit tricky.

Mario H. 
Rating:
4.0

It takes to long on line to rent a uhaul and to do it on line when you fill out the app it want go through and when you return it you cant get it to go through

Jean S. 
Rating:
4.0

Customer did not leave a comment.

RAFAEL G. 
Rating:
5.0

Lady who took care of me was very helpful and friendly. Stress free transaction. I have my own trailer, yet still rented from them.

Robert S. 
Rating:
3.0

They should be more helpful unhooking the trailers.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
2.0

There was no help available to assist in hooking up the trailer properly. Location was 50 miles from requested location. Minimal assistance in removing trailer from hitch at drop off

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Ricky S. 
Rating:
5.0

Customer did not leave a comment.

neal H. 
Rating:
5.0

I can't think of anything.

BRAD T. 
Rating:
4.0

Customer did not leave a comment.

JANENE E. 
Rating:
5.0

Waiting on my money to b refunded when is it gonna b done Over all it was good lights completely quit working on the way bk thank the lord we didn't get in trouble need to check bulbs on your trailer

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

The only problem was that the same trailer was more money at different locations as I looked for one. I would like to see consistent pricing and not feel like I am being gouged due to supply and demand. I finally found the trailer for a reasonable price at Shoulders Auto. The other trailer I inquired about was like $450. That trailer was only an hour away in a different town. This really made me consider not renting from U Haul. I even called Penske but they only rent the trailer if you rent their truck - another road block to doing a simple business transaction. Otherwise this was a great experience

JW A. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
2.0

The cab of the truck was dirty and when renting the truck the people inside the store did not wear masks.

Brenda W. 
Rating:
3.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

Dora K. 
Rating:
5.0

Customer did not leave a comment.

Jackson B. 
Rating:
1.0

I rented a open trailer to move a ATV and the equipment worked like it should. The dealer in Carthage TN on the other hand is scamming ppl out of money..... they tried to charge $20 to hook up the trailer on my truck and $20 to take it off. My wife just had a back procedure 8 days before and was and still is on a 28lb weight restriction. Unhooking the trailer has damaged her back more and undone what she had fixed 8 days ago. Nowhere in my U-haul contract didbit say anything about charging to hook ot unhook my own trailer. Or having to do it ourselves. The location dealer said it was uhaul policy for customers to hook up the equipment do to liability issue. As I was on the phone with him wile my wife was outside trying to figure out what she should do. He informed me that if I did not like the fact that it was a $20 charge to unhook the trailer I could come down and do it myself . Me being 3hr away that was not a option. I clearly informed him that I would contact U-haul about this matter he said he will not charge me this time and for me to never show my face there ever again. Location dealer for Uhaul still did not help my wife with the trailer and now the damage to her back witch was just operated on had more extensive damage do to removing the trailer.......

Eric D. 
Rating:
5.0

Customer did not leave a comment.

WAYNE Q. 
Rating:
5.0

Customer did not leave a comment.

michael H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Lance L. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
2.0

If they're going to charge $20 to have someone come outside to “show the customer” how to properly load a trailer, but not actually doing what they promise for the fee of $20. The straps on the tow dolly weren't put into the crank part, which caused the strap to come undone more than 10 times if not more when driving down the interstate, which wasn't how we planned our trip to go but every time it happened we stopped to fix it thinking the problem was finally solved, only to find out it wasn't. The whole point of the tow dolly was so we didn't have to drive our car, or spend more gas money than we had to.... but unfortunately in Atlanta we ended up having to drive the car from there anyway. So on top of having a tow dolly without a vehicle to tow, spent money for the dolly and insurance as well, it just put more unnecessary miles on my vehicle, and more money that could have been spent on the truck instead. Before leaving the pick up location we were giving a packet of instructions on how to load the trailer, and strap it properly. Before leaving the office with the key to the truck, I wasn't given the correct receipt with the mileage before travel, or the gas ruler. We only received a flip out receipt that we signed. No one showed us anything about the truck, inside, they didn't do any type of inspection on it while I was present, etc. Although they were very nice, one of the ladies that helped us was in training, and didn't explain much to us when asked about certain things. Boxes, hand dollys, wool blankets, and tape were all way too over priced. If you're going to run a uhaul company out of a used car/rental car lot.... at least get the proper training needed for the job, and have the knowledge needed as well.

Kaitlyn L. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Very easy and was able to return after hours

John S. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Fast, efficient, great location!

John R. 
Rating:
5.0

great place staff is great and helpful

Lloyd N. 
Rating:
1.0

Gave me the wrong piece of equipment, rented a car transporter and the vehicle didn't fit so I took it back with 0 refund. Wont use this location again. I'll go back to Penske.

terry K. 
Rating:
5.0

Everything went smoothly

Wendy P. 
Rating:
4.0

The Truck smelled very strongly of smoke. Really really strongly.

Jonathan Q. 
Rating:
5.0

Customer did not leave a comment.

SCOTT GLEN W. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Mike Shoulders and his team do a super job preparing you for a move across town or across the country.

Chris M. 
Rating:
1.0

On two occasions I have dropped off a trailer. The first I had an injured back and could no disconnect the trailer by myself. The staff was reluctant to assist me. The second time I disconnected the trailer in the area of all other trailers, went to have my drop off recorded and the OWNER refused to process my drop off because I did not back in the trailer in a specific spot. He continued to refuse checking me in and using the foulest language ordered me off his property. The closest U-Haul drop-off next closest facility is 50 miles away. I will use the alternative business next time.;

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
3.0

Would not recommend using 24/7 over the weekend. It was so far out that when we got there our location could not be verified. A disastrous pick up.

Bryon G. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

I called first and the lady answered all of my questions and concerns. Very polite and helpfull, took time to explain to me the process and cost. I will definetely go back and recommend this place

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

CALEB E. 
Rating:
5.0

Customer did not leave a comment.

Stuart A. 
Rating:
5.0

Everyone was very knowledgeable and helpful.

joyce S. 
Rating:
3.0

Customer did not leave a comment.

Melissa P. 
Rating:
5.0

The problem I had with drop off is with UHaul, not Shoulders Auto Inc. This is the 2nd truck rental where your check-in online / via the app failed. I spent 20 minutes on the phone with UHaul (800-342-8465 @7:39pm SUnday, Feb 8) trying to find a way to make the Return Trailer button appear, I have an unlimited data plan on my phone, and the person I was talking to - who was polite - kept asserting I did not have a data plan so you have a training issue there. I think I've gotten it to work once on a computer but you're 0 for 2 on iPhones. What irks me is I do NOT want to be charged the $20 fee for not using the app/web after hours (and was not this time) when it is IMPOSSIBLE to get that experience to work. BTW as soon as I log in the app is always putting up a red box telling me my contracts cannot be accessed, even when I have perfectly good reception (and obviously logged on).

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Glenn L. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

They were very polite and helpful.

Martin M. 
Rating:
3.0

I was supposed to have had a storage unit reserved and they didn't do it, so I arrived across the country with no free storage, so I had to find one and pay. They were friendly however.

Casey C C. 
Rating:
5.0

The easiest rental I've ever done!

Mark P. 
Rating:
4.0

Very disappointed that you made us drive 30 miles to pick up the truck that we reserved at our LOCAL Uhaul dealer a week ahead. It took 90 minutes out of our load time instead of 10 minutes had you provided the truck to our Lafayette TN Uhaul dealership v

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

Kim F. 
Rating:
2.0

They said they had the truck I needed then I had to go 20 miles away to get the truck and come back to pick up the appliance dolly.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

We have done U-Haul business with this location before & as always they have done a wonderful job. We will also be doing future business with them also. 5*!!

James or Beverly E. 
Rating:
5.0

Nothing they are great

james O. 
Rating:
3.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
3.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Always a pleasure doing business with uhaul

Lori C. 
Rating:
5.0

service was great clean truck

Daniel Z. 
Rating:
3.0

Customer did not leave a comment.

Doyle C. 
Rating:
1.0

We were about twelve hours late bringing the uhaul back, due to moving issues. We were charged the same amount as we would have been charged had we kept it another 24 hours. We were also overcharged on mileage as well, never again!!!!!

Danny B. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Customer did not leave a comment.

Denise G. 
Rating:
4.0

Customer did not leave a comment.

Kelley P. 
Rating:
5.0

I don't know how this could have gone any smoother or easier. Mr. Shoulders was friendly, helpful, and gracious. Appreciate him and U-Haul for helping us!

John H. 
Rating:
2.0

Customer did not leave a comment.

Elaine P. 
Rating:
5.0

Everything was good. The man was very knowledgeable and took his time to explain things to us.

Dawn V. 
Rating:
4.0

Customer did not leave a comment.

eva W. 
Rating:
5.0

The pick up and drop off locations could not have been better. Thank you for your great service. Dan Harrison

DAN H. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Outstanding hospitality n service. Great rates n eguipment 10 stars!!!!

Roger S. 
Rating:
3.0

Customer did not leave a comment.

Coletta I. 
Rating:
2.0

I was told the truck was cheaper to rent Round trip and not one way in which I did not need to drive all the way back but over the phone the rep insisted it was cheaper which not for sure how due to it's .99$ per also in which I was told was included in the $146 upfront cost. I ask the rep upfront is this all is the miles included she said I have no idea. So I'm not real happy with uhaul nor the rental company I probably could of saved over 60$ if I would of not brought the truck back they're probably just saying that so they would have another big truck to rent out. Also AC only works on high and tail light is intermitten so I'm not pleased with uhaul nor the rental company to say the least.

Johnathon Cody G. 
Rating:
5.0

Keep on helping people out. I am renting another truck next week. Wish me luck.

Karen A. 
Rating:
4.0

Customer did not leave a comment.

DONALD G. 
Rating:
5.0

Shoulders Auto are very pleasant and knowledgeable people. Easy to rent from and clean, well kept trucks. Thank You, Shoulders for making moving a little easier!!

Kim F. 
Rating:
3.0

Lower the price.

William B. 
Rating:
5.0

Customer did not leave a comment.

BIll V. 
Rating:
5.0

Pick-up went quick and easy

Charlers B. 
Rating:
5.0

Customer did not leave a comment.

hugh C. 
Rating:
5.0

Customer did not leave a comment.

Wesley R. 
Rating:
5.0

Mr. Shoulders and his team or extremely accommodating professional and willing to make me have a positive customer experience in renting a U-Haul truck. I am a 58 year old female that rented a large truck and he was very informative on everything I needed to know. I would highly recommend shoulders service to anyone and everyone.

Jamie D. 
Rating:
4.0

Customer did not leave a comment.

Danny U. 
Rating:
1.0

Shoulders motors is highly over priced. and renting uhaul stuff from them is like pulling teeth..i would drive the extra few miles than have to stop here

Johnny C. 
Rating:
5.0

Everything went good and smooth

Jackie M. 
Rating:
5.0

Customer did not leave a comment.

James N. 
No reviews have been submitted for this location.

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