Customer Reviews for Shoulders Auto Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shoulders Auto Inc

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Casey C C. on

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I was supposed to have had a storage unit reserved and they didn't do it, so I arrived across the country with no free storage, so I had to find one and pay. They were friendly however.

Mark P. on

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The easiest rental I've ever done!

Melissa L. on

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Very disappointed that you made us drive 30 miles to pick up the truck that we reserved at our LOCAL Uhaul dealer a week ahead. It took 90 minutes out of our load time instead of 10 minutes had you provided the truck to our Lafayette TN Uhaul dealership v

Kim F. on

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Customer did not leave a comment.

Michael R. on

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They said they had the truck I needed then I had to go 20 miles away to get the truck and come back to pick up the appliance dolly.

Michael M. on

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James or Beverly E. on

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We have done U-Haul business with this location before & as always they have done a wonderful job. We will also be doing future business with them also. 5*!!

james O. on

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Nothing they are great

Kenneth P. on

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William R. on

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Teresa B. on

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Lori C. on

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Always a pleasure doing business with uhaul

Daniel Z. on

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service was great clean truck

Doyle C. on

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Danny B. on

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We were about twelve hours late bringing the uhaul back, due to moving issues. We were charged the same amount as we would have been charged had we kept it another 24 hours. We were also overcharged on mileage as well, never again!!!!!

Tina S. on

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Denise G. on

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Kelley P. on

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John H. on

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I don't know how this could have gone any smoother or easier. Mr. Shoulders was friendly, helpful, and gracious. Appreciate him and U-Haul for helping us!

Elaine P. on

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Dawn V. on

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Everything was good. The man was very knowledgeable and took his time to explain things to us.

eva W. on

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DAN H. on

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The pick up and drop off locations could not have been better. Thank you for your great service. Dan Harrison

Steve D. on

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Roger S. on

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Outstanding hospitality n service. Great rates n eguipment 10 stars!!!!

Coletta I. on

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Johnathon Cody G. on

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I was told the truck was cheaper to rent Round trip and not one way in which I did not need to drive all the way back but over the phone the rep insisted it was cheaper which not for sure how due to it’s .99$ per also in which I was told was included in the $146 upfront cost. I ask the rep upfront is this all is the miles included she said I have no idea. So I’m not real happy with uhaul nor the rental company I probably could of saved over 60$ if I would of not brought the truck back they’re probably just saying that so they would have another big truck to rent out. Also AC only works on high and tail light is intermitten so I’m not pleased with uhaul nor the rental company to say the least.

Karen A. on

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Keep on helping people out. I am renting another truck next week. Wish me luck.

DONALD G. on

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Kim F. on

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Shoulders Auto are very pleasant and knowledgeable people. Easy to rent from and clean, well kept trucks. Thank You, Shoulders for making moving a little easier!!

William B. on

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Lower the price.

BIll V. on

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Customer did not leave a comment.