Customer Reviews for Sierra Tire & Trailer Center 2
(U-Haul Neighborhood Dealer)

98 reviews

900 5th St   Marysville, CA 95901

(530) 751-3822

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(530) 751-3822

900 5th St
Marysville, CA 95901

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Equipment was clean but missing the ramp which would had been helpful to use. Great costumer service

Michael C. 
Rating:
5.0

Very convenient, and fast and easy return.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

Gene F. 
Rating:
3.0

Not a good location to drop off equipment. Place only had one worker, not a big deal as I dropped it off where he wanted in the side street and drove off.

Robert C. 
Rating:
1.0

They said equipment was stolen the night before. Did not receive a phone call to let us know ahead of time. Had to go to another Hal to get the equipment. Then go back to the original location to get the trailer. Would not recommend to anyone

Michael M. 
Rating:
5.0

Very courteous, patient, and extremely helpful!

Roberto V. 
Rating:
5.0

First time using a uhaul trailer without having any issues

martin T. 
Rating:
5.0

These guys are very nice, professional and friendly. I enjoy going here for atheist uhaul and for tires. They really do go over and above. Thank you

Denise P. 
Rating:
3.0

Uhaul smelt like marijuana in the back, didn't have equipment that I requested, and no disc locks available.

Hayley P. 
Rating:
5.0

Very helpful employee got us on the road quickly and easy check in on return.

Bonnie L. 
Rating:
3.0

Customer did not leave a comment.

Marcelino H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Great service, price and availibility

Pauline W. 
Rating:
5.0

Nothing, the pickup was quick and efficient

Frank S. 
Rating:
5.0

Owen was fabulous.

Michele F. 
Rating:
5.0

Nothing

Eloise P. 
Rating:
5.0

The closing was not done upon the return. We discussed the high mileage I had put on the truck (far above the 30 mile range that the estimate was based on). We also discussed the hose (from under the truck) that I had tied to back hitch, that I found during my drive. This was connected to the gas tank under the truck (not observed when picking up the truck). This also explains why the gas gauge was indicating empty (aprox. 42 miles available) while the documentation indicated the tank should be a quarter full (the gas had been siphoned off). Finally we discussed the gas level when I returned. I had misjudged the amount I needed for my return trip, consequently the tank was more than a quarter full (as opposed to near empty). He stated that I should receive a credit for the extra gas I had returned the truck with. This was not reflected in the emailed closing statement.

Thomas R. 
Rating:
1.0

Customer did not leave a comment.

Jake M. 
Rating:
1.0

Customer did not leave a comment.

Jessie C. 
Rating:
3.0

Owen was a great help! A good asset to U-haul.

JEFF B. 
Rating:
4.0

Customer did not leave a comment.

martin B. 
Rating:
4.0

👍👍

Myrna W. 
Rating:
5.0

Both workers were very accommodating and helpful

Charles M. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
5.0

This comment is not about where I got the truck from, rather the Yuba City uhaul center. That place is a ABSOLUTE SHITSHOW. The customer service is horrible, and the guy that was helping me was either hungover or stoned. Sierra tire and trailer on the other hand was awesome to deal with.

Michael E. 
Rating:
5.0

Owner and staff member both friendly, courteous, and competent.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

They were great, I can't think of one thing they could have done better.

Steven B. 
Rating:
1.0

Very bad customer service. Made it 10 miles down the road and all the lights went out on the trailer in the middle of the night, spent a hour and a half tracing wires and found wires melted to frame under trailer at right front. Had to replace blown fuse on truck caused bye bad wiring.

Zach S. 
Rating:
4.0

You need to work on your web site. I found it very hard to work with it. The person at the rental location found it hard too.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Alexander A. 
Rating:
5.0

Customer did not leave a comment.

kenneth P. 
Rating:
5.0

Everything is good the process was fast the man was pleasant and got me out of there quickly.

Richard L. 
Rating:
5.0

Tight location on a corner but great customer service

Lyla W. 
Rating:
5.0

Customer did not leave a comment.

Manuel D. 
Rating:
5.0

Very helpful, great customer service.

Cristina W. 
Rating:
5.0

Didn't drive very far but still rate went up. But it's still good price for 3 day! Just don't be deceived by the 19.99 day rate. Have expectations that mikes and fees add up quick. Truck was great! Location was great!

Beth M. 
Rating:
5.0

Maybe have more trailers available, and equipment for sale at the Marysville, CA location.

Linda I. 
Rating:
3.0

The location is a bit sketchy. The one man was super friendly and easy going though! He was very hassle free. Loved that. I'd definitely recommend dropping off a Uhaul here like I did.

DENIQUE D. 
Rating:
3.0

Fuel line was disconnected from tank (gas thieves?) when I picked rental up. Street was under construction so I did not complete a full vehicle inspection (I didn't look underneath) at time of pick up. Fuel spilled at gas station, approximately 3 gallons. Returned to rental location for repairs after calling agent. Adjustment for the spilled fuel was applied to my bill.

Kathryn C. 
Rating:
5.0

Customer did not leave a comment.

Raymond K. 
Rating:
5.0

It was grea,t easy in easy out.

TERRI S. 
Rating:
5.0

Fabulous service!

James G. 
Rating:
5.0

As described, great service

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Pilar E. 
Rating:
4.0

Customer did not leave a comment.

TERRENCE W. 
Rating:
4.0

Customer did not leave a comment.

Karla G. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

U hAUL IN MARYSVILLE HAS EXCELLENT VEHICLES, AND GREAT CUSTOMER SERVICE!

BRUCE S. 
Rating:
5.0

Customer did not leave a comment.

TASHIKKO M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE S. 
Rating:
5.0

Customer did not leave a comment.

VINCENT H. 
Rating:
5.0

I had to wait a extra day to get the truck, since the tires had to be replaced. Also had to waste 2 hours to get the truck driving from Chico to Marysville and back and paying for the extra gas to do so.

Jerry H. 
Rating:
2.0

You all had me driving all over the place to get this trailer.

Paul T. 
Rating:
5.0

Very nice van, service, and transaction.

LISA C. 
Rating:
4.0

Customer did not leave a comment.

KATHRYN C. 
Rating:
5.0

Customer did not leave a comment.

GRACE S. 
Rating:
1.0

I did not rent uhaul so someone is using my name email.

Mylike B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL ALBERT F. 
Rating:
5.0

Very friendly. Highly recommended!! Thank you!!

Kurt S. 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
5.0

Nothing, ownership was extremely helpful and got us out and on the road.

Dametreus M. 
Rating:
5.0

There was a little hiccup at the beginning with regards to an alternate contact, but that has nothing to do with the location. The on-site employee, Ryan, made the procedure super smooth and easy. I could not have asked for better! Should the need arise, I will definitely be returning!

Lovee Y. 
Rating:
5.0

Great service, great van, and great customer service

Michael F. 
Rating:
5.0

Customer did not leave a comment.

AARON P. 
Rating:
2.0

Order was messed up man at pickup point gave my reserved trailer to someone else so I had to drive pulling the trailer they had reserved 45 min away trade out trailers and drive back another 45 min. They also didn't have the blankets I had reserved so I had to go to another store to get those. All in all cost me at least 2 to 3 hours of my own time to be charged the same price.

BRET B. 
Rating:
5.0

Customer did not leave a comment.

jess N. 
Rating:
5.0

The location was very inconvenient for me. I had to drive 1.5 hours just to get the trailer..and for that reason only, I would look at a different vendor. The Uhaul station in Marysville was excellent service though.

JOHN H. 
Rating:
4.0

Nothing.

TERRELL R. 
Rating:
5.0

Customer did not leave a comment.

RAMON G. 
Rating:
4.0

Very efficient and professional personnel.

STEPHEN C. 
Rating:
5.0

Nothing,everything lucks Great !! Thank you. And absolutely Im go to your business next time I need a rentals thanks a lot !!

Manuel S. 
Rating:
4.0

The customer service is great. The truck was clean and drove like a dream. I was very impressed with the service and the vehicle. I would rent from Sierra Tire again.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

ROGELIO M. 
Rating:
5.0

Customer did not leave a comment.

CURTIS R. 
Rating:
5.0

Great service and went beyond the call of duty by staying late to accommodate my puck up. I'll be back and will refer others to this UHaul location!

DONNA W. 
Rating:
5.0

Customer did not leave a comment.

EDIE D. 
Rating:
5.0

Customer did not leave a comment.

David R. T. 
Rating:
1.0

There were cockroaches in the truck that I rented. I asked if i could get a discount since there were roaches in the car and got no discount. I dont expect a uhaul to be the cleanest and luxurious vehicle as i am only using it to haul bricks and materials, but cockroaches are totally disgusting. The owner said he hosed it down before, and he probably did, but the roaches were hiding under the seat. I am not going to that location again.

OTTO S. 
Rating:
4.0

I don't know

John M. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B. 
Rating:
3.0

Customer did not leave a comment.

ELLYN B. 
Rating:
4.0

Customer did not leave a comment.

Kurt W. 
Rating:
5.0

Just keep on doing what you do. I was very satisfied with the service.

Terry T. 
Rating:
5.0

Customer did not leave a comment.

Denise O. 
Rating:
5.0

Customer did not leave a comment.

Denise O. 
Rating:
5.0

Customer did not leave a comment.

Stephanie Y. 
Rating:
5.0

Excellent customer service from Garrett and Joe! Very clean and professional business!

MICHAEL G. 
Rating:
5.0

The problem with the rental started by telling me that I could get the truck and trailer from your Rancho Cordova office, but calling back to say that nothing was available and I would have to go approximately 45 miles to the Marysville location. And the trailer wasn't there. Then was told that the trailer wouldn't be available until 4:30 pm guaranteed but would have to pick up in Yuba City. This caused delays in my moving process, because I then had to go back to Rancho Cordova to get the car before we could go to my home. It was very frustrating because I had to empty my deceased son's apartment and take all his belongings to my house which is approximately 3 to 4 hours away.

JEANNETTE P. 
Rating:
5.0

Customer did not leave a comment.

EDDIE S. 
Rating:
4.0

Customer did not leave a comment.

Corey K. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Trina B. 
Rating:
4.0

Customer did not leave a comment.

Roger L. 
Rating:
5.0

Guys were very friendly, professional and knowledgeable.

Matthew C. 
No reviews have been submitted for this location.

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