Customer Reviews for Sinclair Gas
(U-Haul Neighborhood Dealer)

Rating:

2.0

The attendant was not helpful and unkowledgable about the rental process

Rating:

1.0

The clerk did not know the uhual process. I had to call customer service to get them to rent me the truck even though I had a reservation. I get the truck and boom the check engine light comes on. Luckily I was near a penske location who got me into a safe reliable truck. DO NOT USE THIS LOCATION!

Rating:

2.0

My first experience was not a smooth one. I was not told when I was offered the free upgrade that the new location was virtual. I got there at my pick up time of 7:30am and realized I had to do a whole online check out process. Then the at the end, I kept getting an error over and over again saying it couldn't find my equipment. The gas station clerk did not show up for their shift so another girl got called in from across town and she didn't know what the hell was going on or how to process a uhaul check out. After a few attempts with one phone number from one of the emails, which was a dud btw, I finally found a number that reached someone. She told me that the previous customer did not check in the truck properly so that's why it wasn't completing my check out. The new clerk finally got ahold of someone to help check me out the key. This whole dobacle took about an hour. I would suggest that due to the inconsistency of staff, using convenient store clerks is not a very reliable way to serve your customers to your standards. I will now and forever use an actual Uhaul location to deal with someone qualified. P.S. Nothing against the clerk, she was awesome and did what she could to help. But come on, really?

Rating:

5.0

This location is a convenient store and is a self service. The store cleark is not familiar with uhaul return.

Rating:

1.0

Truck took a full week to be checked in. Issue after issue. I had to reach out to the customer service team 5 separate times. People were nice and tried to help but it was stressful.

Rating:

2.0

The process was poor from the beginning when I arrived. The worker first did not know what I was supposed to have and it took like 15” to even tell him the 15ft truck was one I reserved. Then dropping off It was 105 degrees and I had to photograph the truck from many places, including having to again unlock back and raise door. It was very customer unfriendly. Finally I had to figure out how to open an odd lock box. I will never rent U-Haul from anywhere else but U-Haul directly. The equipment/truck was all good despite having over 160,000 miles on it.

Rating:

1.0

Very disrespect, rude, cussing and slamming tablet down. Told me word for word ‘I’m shit out of luck’ because the gentleman couldn’t take a proper photo without shaking. I’ll never rent from U-Haul. Not to mention NEVER ONCE was it mention to me I have to return to the same location. Which I drove 2 hours to return. Absolutely ridiculous and terrible. Plus you charge me extra for what? You should be compensating me for the BS I experienced all around.

Rating:

3.0

Seemed to be little air conditioning at the gas station upon pick up and drop off. Pick up took about 20 minutes. Drop off, was just told to put keys in drop box. No closing paperwork done. Returned rental around noon-12:30. Received a call 7:30 pm asking if I needed to extend rental. Process needs upgrading. Though I reserved a week prior to needing a rental, received a call 3.5 hours before pick up no vehicle available at location and I now needed to go to a gas station for pick up.