Customer Reviews for Skyways Motel
(U-Haul Neighborhood Dealer)

204 reviews

3566 Hwy 11 N   Gravenhurst, ON P1P1R1

(705) 687-2863

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat-Sun: 10 am–2 pm

Services at this Location:

Contact Us

(705) 687-2863

3566 Hwy 11 N
Gravenhurst, ON P1P1R1

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat-Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Van was marginally clean enough, strong smell of car deodorizer. Previous user may have smoked cigarettes or marijuana?

Mary D 
Rating:
5.0

We rented a 6x10 trailer originally from Bracebridge. The day before we were to pick it up we were told it was no longer available but there was one in Baysville. We agreed to pick up the one in Baysville at 10am. We even received an email guaranteeing it would be there. When we arrived at the Baysville the U-Haul owner was not there and had to be called. When he got there he was not aware the trailer was not there. We were told we would have to come back after noon. It’s a 30 minute drive one way and that was the day we were moving. Thank god the Gravenhurst sky way location had the trailer we needed. The owner was friendly and knowledgeable and saved our day.

Candace-Rose J 
Rating:
5.0

Customer did not leave a comment.

Marc A 
Rating:
5.0

Great location to major road arteries. Friendly service. Knowledgeable assistance when I had questions. Happy customer.

David D 
Rating:
3.0

Grade the roadway to fill in large potholes!

JOHN R 
Rating:
2.0

Customer did not leave a comment.

David G 
Rating:
4.0

I had equipment problems. It was not the fault of the location. It is the fault that U-Haul did not do any maintenance on the trailer. I had a wheel rim and bearing fly off the trailer. So it is not the fault of location, but it is the fault of U-Haul not maintaining their equipment.

William A 
Rating:
3.0

The inside of van looked like it had not been cleaned in some time, quite dirty, lots of pet hair, windows not clean on the inside. Also pretty sure someone had been living in it as there was still a pillow in the back. Check engine light was on but it ran fine.

Andrew H 
Rating:
5.0

Warn customers they have to do an online inspection of the unit at the pickup location before they leave

Jerry D 
Rating:
4.0

Customer did not leave a comment.

Brian R 
Rating:
5.0

Customer did not leave a comment.

LADISLAV V 
Rating:
4.0

Customer did not leave a comment.

Corey B 
Rating:
5.0

Amazing customer service at pick up and drop off. Thank you so much for making my life easier.

James H 
Rating:
5.0

Customer did not leave a comment.

Joe G 
Rating:
3.0

Less unnecessary texting to customer.

AL V 
Rating:
3.0

Having worked at U-Haul during my high school days I was comfortable connecting a trailer without assistance. However someone with less or no experience was left to hookup without a U-HAUL rep ensure the trailer was correctly coupled to the ball and chained to the vehicle. On the point of safety I would recommend that prior to exiting the U-Haul site a rep a least have a look at how it leaves the property.

Paul F 
Rating:
3.0

Staff was friendly and helpful. Good location serving the Town of Bracebridge. The grounds are a bit muddy, and the rear entrance road in from behind the motel is horrendous. But I would go back for my rental needs.

Steven C 
Rating:
5.0

The service at that location was excellent left there with trailer knowledge was a excellent experience

ross o 
Rating:
5.0

The staff person was very kind and helpful

Karen M 
Rating:
5.0

The female staff person was very helpful

Karen M 
Rating:
1.0

There was 2 feet of snow on the trailor, but oh don't worry it will blow off. Took me an hour to clean it. Made me late. Not at all happy.

Reuben E 
Rating:
4.0

Customer did not leave a comment.

Heather G 
Rating:
5.0

Customer did not leave a comment.

Ben A 
Rating:
4.0

Customer did not leave a comment.

Merv H 
Rating:
5.0

Customer did not leave a comment.

Jackson S 
Rating:
5.0

Everything was great. Vehicle was available, agent was very friendly and helpful.

Nancy N 
Rating:
5.0

Superb service.

Elvis O 
Rating:
3.0

Customer did not leave a comment.

Michael L 
Rating:
3.0

The location was easy to get too. Renting from UHaul served our purpose. The process to pick up the UHaul at this location was good. Doing the return via cellphone wasn't good. After multiple attempts, I spoke to the agent, explained it didn't work for us. then put the key in the Dropbox. The online return process needs to be looked at and made more user friendly.

Phyllis J 
Rating:
4.0

Have someone to register the return of trailer. Clean the snow and water from around the trailer.

VICTOR H 
Rating:
5.0

Customer did not leave a comment.

Mike T 
Rating:
4.0

Customer did not leave a comment.

Merv H 
Rating:
5.0

No improvements required. Helpful, courteous, knowledgeable, and quick response on rental and return. Excellent.

Terry C 
Rating:
5.0

Easy pick up and drop off

Mike G 
Rating:
3.0

Customer did not leave a comment.

Robert G 
Rating:
4.0

Customer did not leave a comment.

julia c 
Rating:
5.0

There was one button marker light out but the car hauler was awsome and the gentleman at skyway was friendly and patient with my questions

Jeff L 
Rating:
3.0

Customer did not leave a comment.

Adam B 
Rating:
4.0

Customer did not leave a comment.

John F 
Rating:
4.0

No concerns

Clinton G 
Rating:
4.0

Customer did not leave a comment.

Mike T 
Rating:
5.0

With regards to the question equipment being not maintained there were side marker clearance lights out and some very dim. The interior could have been swept out and smelt of farm hay manure.. The representative at this location was very friendly and was a pleasure to deal with. Thank you Rob Andrews

Robert A 
Rating:
5.0

Attendant was extremely nice, the check in was quick and easy, they hooked me up and I was on my way. I will use this location again.

Dennis C 
Rating:
3.0

i have rented a truck and a trailer recently and boyh times i have ordered blankets and both time they did not have them

ERIC F 
Rating:
2.0

The return process at this location used to be easy but now is ridiculous. There is a sign stating the return process is mobile only. I returned the trailer a day early - Sunday - and went on line to notify U-Haul. The website said that a rep would be contacting me. Got a call on Tuesday; I explained what I had done. Now I have been charged an extra day. Submitted a report to U-Haul with evidence of the early return and am waiting for a response.

Bradley P 
Rating:
2.0

Customer did not leave a comment.

Marshall M 
Rating:
3.0

Customer did not leave a comment.

martha w 
Rating:
2.0

The van i rented was covered in dog hair. I had to spend 30 mins vacuuming and cleaning the van. It also smelt like a dog. Also the internet is terrible at this location for checking in online, it take 30-40 mins..... I would love someone to call me and perhaps i could get a free rental. I've been renting quite a few vans and this is the second time this has happened:(

Tanya L 
Rating:
5.0

I would first like to start off by thanking Melissa for the great work she provided. Things that can be improved for the next customer would be overall cleanliness of vehicle ( coffee cups left in truck and cardboard in cargo area. Allowing staff some leeway to login a few minutes early to accommodate customers that arrive early.

Dan D 
Rating:
4.0

Customer did not leave a comment.

peter l 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
3.0

Customer did not leave a comment.

GRAHAM O 
Rating:
5.0

Customer did not leave a comment.

Paul F 
Rating:
5.0

Customer did not leave a comment.

Xiaodong H 
Rating:
3.0

Convenient location. Staff was not available at drop-off as it was a holiday.

Nicole M 
Rating:
5.0

Customer did not leave a comment.

Tony J 
Rating:
5.0

Customer did not leave a comment.

Robert E 
Rating:
5.0

The trailer i rented was more than adequate. After hooking up everything, did my circle check and found that when I put my right signal light on the left side was also flashing dimly. I did mention that to Melissa the agent.

bob a 
Rating:
4.0

Clean the vehicle between rentals. The seats were covered in animal hair. On the positive side, the man that handled my rental at this location was great. Very friendly and was able to quickly get me processed on on the road.

Greg L 
Rating:
3.0

The fella at the desk was very friendly he just needed a little more training on the online uhaul stuff. I did the online check in to make it quicker and I was still there 30 minutes

Paul R 
Rating:
4.0

The experience was as it should be and got the job done.

John F 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

Barb C 
Rating:
5.0

Thanks for friendly help and support

Jason S 
Rating:
5.0

Customer did not leave a comment.

KENNY D 
Rating:
5.0

Customer did not leave a comment.

Aaron B 
Rating:
5.0

The girl that helped me was awesome and such a great and helpful worker. She made my experience effortless and prompt

JOHNM G 
Rating:
3.0

Reliable reservation system. Service was amenable and quick. Online transaction process made the whole event simple and uncomplicated.

Richard T 
Rating:
5.0

Highly recommend this location if you are in need of a uhaul! Not only is there uhauls clean and very well maintained,but the lady who helped us went above and beyond to help us get the best and cheapest experience!

Joseph S 
Rating:
5.0

It was a good experience, and due to the location there was no problem returning the trailer without having to bother or call someone to gain access.

andew f 
Rating:
3.0

Customer did not leave a comment.

Richard T 
Rating:
2.0

Had to repeat all the steps again in person that I did online. The key drop box slot was too small to fit the key into. Luckily I was able to contact a motel person to accept the key.

Steven s 
Rating:
5.0

Awesome pickup/drop off location. Staff are super friendly!!!

Debbie G 
Rating:
4.0

Have not received by deposit back on a timely basis. UHaul sent the deposit to an expired credit card. No response from customer service.

BERNIE M 
Rating:
5.0

Keep doing what you’re doing.

Mark S 
Rating:
5.0

Did not have any issues at all. Melissa was an absolute pleasure to deal with. More people need to have the customer service skills Melissa has.

Kevin C 
Rating:
4.0

Customer did not leave a comment.

Lisa R 
Rating:
2.0

There is no choice because there is no drop off location close to Bracebridge other than this motel.

Nisheedh N 
Rating:
4.0

Customer did not leave a comment.

Roderick M 
Rating:
5.0

Great customer service at this location. Thanks for making it easy

Richard B 
Rating:
5.0

Customer did not leave a comment.

Hailey D 
Rating:
3.0

Customer did not leave a comment.

Steven M 
Rating:
5.0

Customer did not leave a comment.

Bradley H 
Rating:
3.0

Customer did not leave a comment.

Brian C 
Rating:
4.0

Customer did not leave a comment.

Richard P 
Rating:
3.0

Customer did not leave a comment.

robert p 
Rating:
5.0

Customer did not leave a comment.

Linda S 
Rating:
3.0

The employee was very friendly and polite. The size truck I ordered was unavailable, the blankets I ordered were unavailable and the furniture dolly I ordered was unavailable. The unit was buried in snow and we had to dig it out, it only had 1/4 tank of gas in it, and the tires were bald.

Terri L 
Rating:
1.0

Old motel converted onto apts. the lights didn’t work o. The trailer and it was dangerous when driving. When told them they said wiggle the wire’s or ??

deb t 
Rating:
5.0

Customer did not leave a comment.

Ronald P 
Rating:
5.0

Melissa, the person in charge at the location is amazing to deal with! It is my second pleasant rental experience at the Skyways Gravenhurst location, and I will certainly utilize this location again!

Maik A 
Rating:
5.0

Customer did not leave a comment.

ron z 
Rating:
3.0

Customer did not leave a comment.

deborah b 
Rating:
5.0

Customer did not leave a comment.

Paige K 
Rating:
4.0

Customer did not leave a comment.

Patrick R 
Rating:
5.0

Customer did not leave a comment.

Roy M 
Rating:
2.0

The vehicle was filthy, I suppose uhaul isn’t concerned with cleanliness but when you spend almost $300 for the day use plus fuel ($125)it would be nice to use a relevantly clean vehicle this van was disgusting dust and dirt clearly hasn’t been cleaned in many, many months!

Dwight D 
Rating:
5.0

Melissa is an outstanding Uhaul rep!

Eric P 
Rating:
3.0

Was just a dip off after hours would have been easier to use the location in Bracebridge but I wasn’t given the option the next closest one was this motel

Misty K 
Rating:
5.0

Melissa was knowledgeable provided great customer service friendly and very helpful which made our experience very pleasurable. Would definitely go back to skyway uhaul again for rental. Sandi H.

sandy h 
No reviews have been submitted for this location.

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