Customer Reviews for Sneads Ferry Truck & Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sneads Ferry Truck & Auto

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Conor C. on

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Kristin W. on

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J M S. on

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Jacob G. on

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One of the taillights was intermittently working. I would suggest more thorough inspections to ensure proper operating equipment.

Grant K. on

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Darryl M. on

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Lazarus T. on

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Deborah S. on

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Randall B. on

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David K. on

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Very nice and friendly customer service person.

Joseph P. on

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ANDREW M. on

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My U-Haul rental experience was positive and I would rent from you again

thomas H. on

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Joshua M. on

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The truck size that we reserved was not even available like we were promised and then we ended up in a 26 foot truck having to pay unnecessarily for gas in a truck that was way bigger than what we needed. No dollies were available either. We did an early check in and paid for everything online. The person working there told us to get insurance and when we said no she charged our card anyways and then said she couldn’t refund it. She then said she tried to refund it and we may or may not be getting our money back.

Dorothy D. on

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She was fantastic.....Great service ....and a fabulous job...thanks so much for all her help

mcdaniel B. on

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Thanks for the help with the Hurricane you guys rock

Richard T. on

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The staff at Sneads Ferry truck and auto were very nice and helpful, they went out of there way to help me.

TANISHA P. on

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Ian S. on

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Had to unhook the trailer from a different U-Haul and was told to push it out of the way to hook it up to my pickup truck. well moving a 2k lb trailer by hand proved impossible so finally i was able to convince the lady to come move it for me. Also, turns out my pickup hitch wasn't rated for that much weight (2k trailer) plus a (5k vehicle) so I used the 26 ft U-Haul I rented. But you would think they would help you check your vehicle ratings first. Odd experience, but you get what you get.

Teresa P. on

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All was good. No issues.

Steven P. on

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After hours drop off. No issues.

Melissa L. on

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Contact your customer service at both locations. This is down right unfair

Stacey R. on

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We dropped the truck off and didn't see or speak to anyone. Left it in the lot and keys in a drop box.

Jim W. on

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Computer didn’t work, so it was slow to check out. They had no electrical adapter, so I had to drive illegally.

Frazier L. on

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dan S. on

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Great people! Very helpful. Will definitely use again.

Brian S. on

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have them come and pick the equipment up at the house. again, just kidding. it was so easy dropping the trailer off, it's like we were never even there.

clyde L. on

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John H. on

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Michelle R. on

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Very easy to drop off, lots of space to maneuver a big truck with a tow dolly attached. Helpful employees.

Mark R. on

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Nicholas D. on

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What a pleasure! Wonderful service. Pleasant and professional. Vehicle was fully prepared with blankets and all necessities.

Eddie H. on

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I opted to pay at drop off when making the reservation on line, this location couldn't let me have the trailer without paying for it up front. They also couldn't process my payment without inputting it in online even though I had already put it in for the reservation. Very friendly and professional despite the issues I listed.

Edward P. on

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James B. on

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Andrew K. on

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Stetson S. on

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I was late to where I needed to be bc the lady behind the counter didn't know what she was doing, also the door to the truck barely shut. I hardly ever have bad experiences with u haul but this was one, unfortunately.

Michael G. on

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FLOYD S. on

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nan D. on

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Very sweet n friendly n very very helpful. Would surely use again if ever that way.....highly recommend

Corey W. on

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I returned the rental truck on a Sunday and dropped off the truck keys and contract in the drop box. I never received confirmation of the return and had to contact this office twice the following day to obtain an email confirming the truck's return.

CAROLYN M. on

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Quick and efficient yet explained all details and insurance. I did not have to wait for my pick up. Very happy everything went as I had planned.

CAREY W. on

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The link on the website did not give directions to the actual location. After ending up in the middle of nowhere, I called and the lady at their office gave great directions to me.

Louis V. on

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They did not want to do a walk trough of the equipment because i had purchase the insurance...seem a little add unless they planed on claiming something that was already broken

Rebecca S. on

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CHARLES B. on

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JAMES S. on

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JENNIFER L. on

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The lady was very helpful with my rental and even had a gentleman help out with connecting the trailer to my truck and told us how to tie down the car to the trailer.

BRUCE Q. on

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LAWRENCE S. on

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Staff was very friendly and willing to go the extra mile to make the rental experience a good one. I will definitely return for further U-Haul needs.

Jeffrey W. on

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DENNIS M. on

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ANDREW M. on

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JAMES B. on

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The girl who helped us was very nice and helpful.

JASON F. on

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LORNE S. on

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daryl J. on

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Very polite people definitely an enjoyable experience

DAVID O. on

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ANTHOY G. on

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No on avaliable to accept the truck. Just a drop off box.

JON H. on

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Had an excellent experience at this location! Thanks to the young lady that helped me out during the rental process.

zachary J. on

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CLINT W. on

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SARAH K. on

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Location was great. Very friendly and helpful.

ADAM S. on

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Don't make us pay the full amount up front! Because of this we had no money left for food for our kids or a hotel. We had to drive 22 hours straight thru.

blake P. on

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Daniel M. on

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Taylor did an amazing job of explaining everything to me and even helped me hook it up to my truck.

ALLISON I. on

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MELISSA S. on

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CHRIS B. on

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Owner was very friendly!

FRANK L. on

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these guys were great

andrea E. on

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ROBERT D. on

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TIFFANI C. on

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Nothing, you guys were very nice and the truck was great! Thank you!

MARY D. on

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everything was fine. thanks

RENE V. on

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TYRONE T. on

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ROBERT W. on

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James P. on

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Nice bunch of folks that are helpful.

TIM C. on

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Nothing the lady done an excellent job.

IRIS ROSE B. on

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CAROLYN M. on

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My truck was very dirty inside with a sock and toy parts. A good sweep took care of this matter. Truck was a lifesaver! This is a great way for short, uncomplicated moves

rene V. on

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KELLY C. on

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Excellent service and friendly staff. The young lady who assisted us, Taylor, provided many options for our move. Wonderful experience and have already recommended other folks to this location.

DAN K. on

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JEOFFERY Z. on

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Very professional and knowledgeable about the equipment. Made great suggestions about what equipment I need to move the amount of household furnishings I had.

RODNEY S. on

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JON H. on

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The female employee that helped me was very nice and very helpful!!!

RODNEY S. on

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Location could be marked more clearly from the road

Mohamed T. on

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LINDA F. on

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Personnel at this location are very kind and helpful. However dealing with people who take phone reservations is awful. Most of them are rude and not helpful. Making the reservation was a horrible experience.

JAMES A. on

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KENNETH G. on

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Please call me for input. I have a lot to share from my 3 rental experiences this year. Ken Gray 919-244-3627. I would like to speak with someone at a management level at the Main UHaul headquarters.

HENRY P. on

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Very nice young lady took care of all our needs. I would highly recommend Sneads Ferry Truck and Auto.

ALSTON H. on

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Taylor was amazing. The national uhaul messed up horribly. The gave me a box trailer to carry a car to pick up a tow dolly. It took her a while to fix yalls mistakes. She willingly stay an after after she was supposed to be off work on a friday to insure I was a satisfied customer. I have delt with uhaul before and swore I would never again but because of her diligence and commitment to customer satisfaction I will now be a returning customer. If you have a representative of the year award I would plead for her to be considered. Employees of that caliber deserve recognition for their devotion. Unlike the return location in Snead AL she did not ask for a good review she told me she hoped I had a safe trip.

roger G. on

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ROBERT G. on

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ASHLEY S. on

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ABHIJIT R. on

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ABHIJIT R. on

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MICHAEL L. on

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