Customer Reviews for Snyder Trailer Sales
(U-Haul Neighborhood Dealer)

1500 37th St   Snyder, TX 79549
(Between E Hwy 80 and College)

(325) 574-1999

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(325) 574-1999

1500 37th St
Snyder, TX 79549
(Between E Hwy 80 and College)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
5.0

Customer did not leave a comment.

Darryl D. 
Rating:
3.0

We did drop off after hours. Convenient.

STACIE C. 
Rating:
5.0

Customer did not leave a comment.

patrick B. 
Rating:
5.0

Customer did not leave a comment.

Danielle P. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
4.0

The tire on the dolly was worn and blew out on us, causing a 3 hour delay very late at night in a remote area.

neil C. 
Rating:
3.0

Customer did not leave a comment.

Anna G. 
Rating:
4.0

Customer did not leave a comment.

Mason K. 
Rating:
5.0

Customer did not leave a comment.

JORGE C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

Ann C. 
Rating:
3.0

If someone I know needs to pick up a u-haul in this location I would recommend it. The equipment was old and probably needs to be overhauled or retired

Clive B. 
Rating:
3.0

Customer did not leave a comment.

Sidney K. 
Rating:
5.0

Steve did everything possible to make my trailer pick up smooth and easy. At first there he wasn't sure he would have the size trailer I wanted. He had one scheduled in, but wasn't sure it would be ready on the day needed. Arrangements were made to get it in Sweetwater vs Snyder, but when the size trailer was turned in Steve made adjustments so I could get it in Snyder. Thanks Steve, all went very well. Well done. If Steve did all this for me, I'm sure he will help you too.

William C. 
Rating:
3.0

Customer did not leave a comment.

Gary W. 
Rating:
3.0

Customer did not leave a comment.

ANDREW P. 
Rating:
2.0

The day before I was scheduled to pick-up my U-haul in Sweetwater, Texas the truck was taken that night and I had to drive 50 miles one-way to Synder, to pick-up another U-haul. A 100 mile round trip put a crimp into the loading schedule. Yes, I got the 50 extra miles added to my rental agreement but no compensation for the additional feul cost for either the U-haul or my personal vehicle a total of 150 miles was driven. Where as the U-haul in Sweetwaterwas only 6 blocks away from my home where all the arrangements were made and the truck was sitting right there at the time. Poor customer service

Fred K. 
Rating:
2.0

Customer did not leave a comment.

Clarence F. 
Rating:
1.0

This is the second time we have had to drop off at this place. The owner is never friendly always makes you feel unwelcome takes forever to do the paper work. The establishment is filthy.

jan R. 
Rating:
3.0

I was sent to this location (84 miles from my reservation) because the vehicle was not available at original Uhaul site even though I reserved 1 month ahead.

RENARD J. 
Rating:
5.0

Customer did not leave a comment.

royce H. 
Rating:
5.0

Very friendly and great customer service.

Ernest C. 
Rating:
3.0

Customer did not leave a comment.

Summer M. 
Rating:
5.0

Thank you the 24 hr Drop off and the online app Are Really Great Items y'all have. I like the pictures that you can take and are friendly easy to use . Great experience Awesome

ERNEST C. 
Rating:
5.0

You can't improve perfection. Everything was perfect

Tammy S. 
Rating:
5.0

I did not come in contact with anyone I just dropped the trailer off

BARRI M. 
Rating:
5.0

Customer did not leave a comment.

Gerardo A. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

ALYSSA T. 
Rating:
5.0

Great customer service

Jerry P. 
Rating:
1.0

I returned on Sunday.... called store number and NO ONE answered or took the call .... no recording for me to leave message that trailer was returned a day early! No credit for a day early! Again.... poor poor!!!!

David W. 
Rating:
5.0

Nothing

Albert R. 
Rating:
5.0

B great service

Marion C. 
Rating:
2.0

Customer did not leave a comment.

Jon B. 
Rating:
4.0

Customer did not leave a comment.

Manuela C. 
Rating:
5.0

Once again extremely helpful very polite great experience from start to finish

Albert R. 
Rating:
4.0

Customer did not leave a comment.

Sid P. 
Rating:
2.0

We were unable to pick up our truck in the location we requested. We were sent here, he would not allow us to pick up our truck at the time we had requested and had been approved with our reservation. We were not given our 27 foot truck we had reserved but we did get the 20 foot which was not big enough, our cost did not change with the smaller truck. Why do you allow reservations if you do not uphold them. Super disappointed.

macy B. 
Rating:
5.0

Customer did not leave a comment.

Seth C. 
Rating:
3.0

C lean and straighten up the store area. Associate was very helpful.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
3.0

Customer did not leave a comment.

Andrew R. 
Rating:
1.0

The owner of the location needs more familiarity with your mobile reservation and checkin options. I did my reservation online and checked in online. When I went inside to pick up the key, the owner of the location was rude and dismissive. He made me wait until he had finished setting up another customer who had not made a reservation. When I told him that I needed to pick up a key for my online reservation he said “you can't do that”. I informed him that I made an online reservation and had started the online checkin process and he said that I couldn't have done so because uhaul hadn't told him about it and that everything had to go through him. At this point he hadn't even bothered to look at my phone which had the key pickup screen open or look at his own computer. He told me over and over that I couldn't pick up the vehicle because he hadn't “staged it” and that I hadn't done a contract with him. When I told him I did the rental agreement online, he said that wasn't sufficient. It seemed as though he was insisting I needed a paper copy. Once he checked his computer he did give me the key to the truck but berated next for accidentally clicking the confirmation that I had the key before he gave it to me. I was thrilled to discover I did not need to interact with him again to return the truck using the online return and key drop box. I like the online option a lot. Please educate the owner of the Snyder, TX location on how to use it.

Michele S. 
Rating:
3.0

The seemed to be understaffed and the staff they did have was unfriendly and gruff. They got upset when we showed up at the time we booked online.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

Shane T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L C. 
Rating:
2.0

Establishment was pretty outdated. Could use some refreshing.

Jason H. 
Rating:
4.0

Customer did not leave a comment.

Jay N. 
Rating:
4.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Chad R. 
Rating:
1.0

See above.

William H. 
Rating:
5.0

Customer did not leave a comment.

Andrea R. 
Rating:
4.0

It was too far for me from my primary location.

Habeeb S. 
Rating:
4.0

Customer did not leave a comment.

Gary P. 
Rating:
2.0

Invest in some customer service. I would have liked to have seen a mask on the employee since we are in the middle of a pandemic.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Janet D. 
Rating:
3.0

Customer did not leave a comment.

Judy G. 
Rating:
3.0

Customer did not leave a comment.

Brad G. 
Rating:
3.0

Customer did not leave a comment.

Carmen S. 
Rating:
5.0

Customer did not leave a comment.

Lauren F. 
Rating:
4.0

Customer did not leave a comment.

Jitendra D. 
Rating:
5.0

Customer did not leave a comment.

Jacqulynn W. 
Rating:
5.0

Steve Miller was very accommodating and helpful.

stan F. 
Rating:
1.0

Tried to charge for EXTRA 50 miles for returning the truck that needs maintenance.

Veronica N. 
Rating:
3.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

It was cold as heck, but Steve Miller was johnny on the spot, got me unhooked and on my way. Thanks Steve

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Ernest B. 
Rating:
5.0

Customer did not leave a comment.

dawn H. 
Rating:
3.0

Customer did not leave a comment.

caroline W. 
Rating:
1.0

I asked for a rental from Saturday 7/27 until Monday morning 7/29. I was charged $266. When I returned the equipment on Sunday afternoon 7/28 I was told that I only had a one day rental and that I now owed $66 more dollars. I am not happy about this and would like the $66 refunded to my cc. Preferable out of the pocket of the rental site in Snyder, TX

Kirk V. 
Rating:
5.0

Customer did not leave a comment.

stephanie S. 
Rating:
3.0

Customer did not leave a comment.

Brian D. 
Rating:
4.0

Good

Bill B. 
Rating:
5.0

Customer did not leave a comment.

Brock C. 
Rating:
5.0

Customer did not leave a comment.

Angie S. 
Rating:
4.0

Customer did not leave a comment.

ROSE T. 
Rating:
5.0

Nothing everything is good just keep up the great work

roy G. 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
5.0

Very helpful and pleasant.

Belynda R. 
Rating:
3.0

Try to have the trailer I select online as the one available for pick-up.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Diane H. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
3.0

Customer did not leave a comment.

Jerry N. 
Rating:
5.0

Customer did not leave a comment.

Mathew C. 
Rating:
4.0

Customer did not leave a comment.

Judy G. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
3.0

They seem to have a little trouble with their internet connection after bad weather, but everything else was fine.

Danny E. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
1.0

No one was at location for drop off Rental was drop off and I was smart enough to take a picture of it in front of the door and call U-HAUL to notify them of drop off time and location 3 days later this location stated I parked it in the wrong spot on their lot and said I was supposed to take it to a location in a different town even though my U-Haul contract stated to deliver it at their location Multiple calls were made to facility the first business day and second business day after drop off with no answer I had to call U-Haul 4 times for a final check in of vehicle

Abby M. 
Rating:
5.0

Steve was really helpful in get me the equipment I needed and getting me hooked up and on the road

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Bobby A. 
Rating:
5.0

Customer did not leave a comment.

Yocelyn L. 
Rating:
5.0

Nothing. Everything was perfect

sylvia A. 
Rating:
4.0

Customer did not leave a comment.

Duane S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
No reviews have been submitted for this location.

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