Customer Reviews for South Pasadena Mobil

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of South Pasadena Mobil

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nina N. on

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He was not expecting our drop off and was at first, somewhat mad. U-Haul should let these locations know they can receive drop offs without notice. He was helpful after he realized he could fit our truck. Not a good experience at all.

Ted J. on

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John W. on

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First class all the way!!!

Daniel E. on

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Lavonne F. on

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James J. on

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Robert T. on

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No improvement needed. The people at the location were courteous and explained all the options available to us regarding accident protection and available rentals. The rental process was quick and simple. The truck was exactly what we needed for our move.

Marilyn N. on

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Great location and friendly staff!!

DMYTRO S. on

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Provide snacks

Gary Z. on

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Everything was fine. The owner was very helpful and I will rent from him again when needed.

Shirley F. on

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We were told by u haul réservation that we only needed $100 cash deposit by 2 reps in fact. When we got there we were told by Tim either a credit card to have a $100 hold on or no go. I told him what the national reservations number said and he said u should have called me. I didnt have a cc with the amount available and I asked if there was anything we could do. He said give me 200 cash for the deposit which I fortunately had and gladly did otherwise I was in a major jam. After I gave him the 200 he was nice. We drove 17 miles and he only charged me $1 for gas. If I didn't have the xtra cash I would have had a major problem. But he was cool after that and everything went fine. Need to be on the same page as your franchisees. Could have been real bad but turned out ok thankfully.

James F. on

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JOSHUA JOHN S. on

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Maureen M. on

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Tim was awesome!

Denise C. on

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Mobile sign in is horrible.

James S. on

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chris B. on

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Love the concept, just need to get kinks out of taking pictures etc. Will still use again but sometimes just talking with human.

CHARLES U. on

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good job

Adrian A. on

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Whole process was great. Initial reservation setup, pickup processing and return were handled in a very timely fashion. Have already recommended this location to another family in our condo.

Eric S. on

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Tommy Q. on

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Great renting experience, with a low-mileage almost-new truck. Very friendly and helpful family-owned and operated business. My partner and I will now be going the extra mile to buy gas from this family's business since we live close by.

Tyler B. on

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William K. on

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Janice H. on

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The rep at this location, told me I had until the 23rd (meaning 11:59pm on the 23rd), to drop off the truck. We returned just after 10pm and were charged for an extra day.

Diana C. on

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Can’t think of anything. Rented here more than once and always have a good experience. It’s also a Mobil gas station so convenient for filling back up. The owner is very nice and service is great.

Domenic C. on

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The vehicle I received was exactly what was needed to get the task accomplished.

Lawrence S. on

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Easier ability to get a receipt following return of the rental truck.

Marlene W. on

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Very nice family run business!

Scott R. on

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Michael S. on

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Stanley G. on

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James or Beverly E. on

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Great drop off location for us. Prompt & efficient service. Again, 5* service.

Larry F. on

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Blue chip people. They make U-Haul look good.

Scott R. on

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Blaine W. on

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Tim and Sue are great. I recommend this location!

KEVIN W. on

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CHARLES M. on

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Very pleasant people to work with!

LEN L. on

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Jeremy B. on

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Amazing service. Absolutely wonderful, helpful staff. Highest recommendation.

Karen R. on

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Richard R. on

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Nice

Graham T. on

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Easy return process good friendly people

Philip M. on

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Easy pick up/ drop off. The people working there are very friendly and accommodating. Will rent there again. A+

Nicholas A. on

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William K. on

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HILLARY T. on

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Laurie S. on

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Tim was helpful in every way he could. Would highly recommend this location.

john G. on

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ED S. on

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CHERIE W. on

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Wonderful customer service and so easy to rent and return! I strongly recommend this location. The people are efficient and pleasant!!

Christopher C. on

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Monica F. on

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Excellent facility! The owner was very knowledgeable and helpful.

CARLY P. on

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Elmer J. on

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Good people and great experience

JOHN R. on

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DOREEN A. on

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No improvement needed. People very nice and informative.

ricky O. on

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You should have all your rental stations like that. Friendly is not the best word for this location. I now go there for gas, a lunch at times and if I ever need a truck again I would definitely go there. 20 STARS IS NOT ENOUGH

Michael C. on

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Very friendly, informative, and speedy! Great guy, and points out all the marks on the trucks with clearly marked X’s. Highly recommend his service.

lynda S. on

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Nicole C. on

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James C. on

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The all around best service .

Markus G. on

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Wade M. on

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Great family business, highly recommend

Steven H. on

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Practically no place to park my rental, took three attempts to finally locate a suitable spot. Also a little surprised with the extra charge at the end considering the distance that we traveled.

Eduardo C. on

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The only reason that i wouldnt recommend is because the truck i reserved was not ready even thou your website said it was "confirmed" and i had to go to a different location to get a different truck.

Connie M. on

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South Pasedena Mobile family and staff are amazing, I highly recommend them! And there breakfast sandwiches are to die for!

MADALINE A. on

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Lovely place. Great owners.

James C. on

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DUANE L. on

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JAMES C. on

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Tim is great to work with. He makes the whole process quick and easy. I highly recommend this location.

pete K. on

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pete K. on

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Michelle M. on

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Ronald W. on

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Wow, this guy was ready for me! Moving blankets and hand cart( that I rented with trailer) were already packed in trailer when I arrived. Pleasant quick ,efficient, knowledgeable, and helpful.He was glad that I was there. What a pleasant change in the rental market... I'd go 50 miles out of my way to rent there again.

Mark S. on

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Braxton C. on

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In the begging the rental process was good. When I left the facility the air was working, after 5 minutes down the road the air stopped working completely. I called back the location and they said no more vehicles were there and that there was nothing they could do cause that vehicle just came in. The manager Tim didn’t offer any help what so ever, or a refund to make the situation right. I will NOT use this location again or recommend to anyone! Very poor customer service.

Joanna H. on

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ROBERT S. on

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John D S. on

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Cody A. on

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kim P. on

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MARY K. on

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Tracy K. on

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mary K. on

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DOUG P. on

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Marius M. on

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Lisa D. on

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Make sure to explain haul/tow mode.

MICHAEL R. on

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JAMES C. on

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Fast, friendly service. Was in and out in a flash, both renting and returning.

Mark S. on

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KRISTA M. on

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Tim is nice, courteous, and helpful. Would use his location anytime.

Brook S. on

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Michael H. on

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Everything was perfect!!!

ROBERT M. on

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JAMIE N. on

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Kimberly G. on

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GRAHAM T. on

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Needed a truck at short notice Tim was able to help out always virtuous Thanks

Sedionia B. on

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Nothing. Great customer service and assistance.

Lacey G. on

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Stephen A. on

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