Customer did not leave a comment.matt H.
Customer Reviews for South Potomac Service Center
(U-Haul Neighborhood Dealer)
Hagerstown, MD 21740
(NEXT TO THE CVS PHARMACY STORE)
Services at this Location:
- Mon-Fri: 8 am - 2 pm
- Sat: 8 am - 12 pm
- Sun: Closed
Special Operating Hours
- 5/24/2022 - 8/5/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off location had a drop off sign but another sign stating that drop off location was at another location. Truck was dropped off at location we schedule with other uhaul trucks and keys left in drop off boxJudyth M.
The man didn't seem to know we were coming. Not sure if he didn't check the portal or if the if info was not given to him.Gina D.
Customer did not leave a comment.cyrus H.
Facility had a notice that it was no longer would be a U-haul dealer in less than a week. We needed to sweep out the truck, found an iPad phone ear bud in the cab.John S.
Customer did not leave a comment.Tyler D.
Customer did not leave a comment.Jasmery A.
Customer did not leave a comment.Rodney D.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Paul M.
I was charge twice and i continue to have a problem getting my money back, hold time for customer service is over 30-40 minutes, and then they still have not resolved my issues.YVETTE W.
Customer did not leave a comment.Jeremy M.
Salesman was courteous and helpful. We were on our way in no time!Andrew S.
Very friendly and helpful.Michael H.
Customer did not leave a comment.Hamid S.
super friendly helpful guys. 👌Andrew C.
Customer did not leave a comment.BRIAN R.
I initiated the "scan and go," on-line feature but, in the end, still moved to the traditional manner of checking out. That was due, in part, to some confusion with the scan and go procedure. I was directed, for example, to scan "the label," but I wasn't certain what label it was that needed scanned. The staff who did check me in and out was courteous and competent -- and for that, I was appreciative.CHARLES M.
Customer did not leave a comment.Rex M.
contract destination WRONG and not given a copy lDid not think U-haul would take advantage of debit citizen BAD Business very disappointedmike M.
Overall I was pleased with everything.Amir Y.
Customer did not leave a comment.Marc B.
Customer did not leave a comment.DORENE H.
Customer did not leave a comment.LLOYD D.
Nothing everything was excellent.JULIET S.
Customer did not leave a comment.Petru Adrian B.
Customer did not leave a comment.Jacqueline J.
Owner's where not to friendly when they find out that I didn't complete my reservation * my driver license information only * when I reserved the van online I didn't see anything about my driver license, when I was done all I saw was checking today so I thought that was for the day I pick up the van, no big deal it took me 3 minutes at the store to do so, I didn't like how smart they were with me like I should have known, when I bring the van back in the evening, I couldn't share my location for drop off and that cost me $20, even so I fallowed all instructions online and allowed safari to share with u-haul, anyway I'll not ever return to that location again, nothing against u-haul, I had a better experience a few years back when I rent from oak ridge drive near sheetsFrederic B.
I actually have used a different location in the past and chose this one accidentally but it worked out for the best. The gentelman at the counter was extremely helpful both at pickup and dropoff. He went out of his way to help! Its also a smaller and more convenient location and they had what I needed on short notice. I'll defintely use this location in the future! Thank you.Janet G.
I didn't appreciate getting a text way after I had driven off with the van I rented saying that before I left I needed to check the van for damage and fill out more information. Once I got to where I was going I checked for damage and saw so many stickers on previous damage that did not show up on the pictures sent to me that were supposed to be the vehicle I was renting. I had poor reception where I was and the pictures weren't uploading and finally everything timed out and my link expired. I had to wait 11 minutes on hold to talk to someone only to be told that I had to call another number. Meanwhile the van was filled up and needed to be driven to another location. I was moving. I really did not have time to deal with Customer Service numbers with that kind of wait time. Once I got to my second location I again waited 12 minute on hold to talk to someone. I picked up the van in person and I don't know why an in person inspection wasn't done. None of this has ever happened to me at another local U-Haul location before and I will be using that location for any future U-Haul rentals. I have given a rating of average because this one thing took hours to remedy on a day that I paid good money for equipment to get a job done that was slowed down because of these issues. The van was in good shape, it was clean.Julie G.
Easy rental, puck up, and return process. Friendly staff great eqhipmentShaun B.
Customer did not leave a comment.Jean R.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.Jason D.
Staff were very friendly and helpful. They worked with me to get the truck needed. The only complaint is parking, but that's a minor concern.Terry B.
Good location and easy to find.Lewis W.
The problem was the place I rented the truck from. They were nice that was not the problem. I wanted protection incase I got stuck in the snow. It was supposed to snow and did alot that day and I didnt want to take any chances. The guy when I was picking up agreed with me. When I got stuck and called roadside I was told I didnt have the protection?!?!?! Roadside explains that I got the wrong one. I called the place I rented the truck from and talked to the man. He told me he didn't know there was a diffrent protection?!?!?! That he thought the one he gave me covered towes and if it dosent he guesses I would have to pay out of pocket!!!!!!!!!!! I'm pissed but what am I going to do!!!!! I paid $175 out of pocket OUT OF MY RENT MONEY! when I was supposed to have protection for getting stuck in the snow! Now because the employee didnt know what he was doing i cant pay rent. I need to be refunded the $175 this was not my fault!!! And we had a problem with returning the truck. The online thing took all the info then when I got home it said I still had the truck like it never did all the pictures and whatnot. I could not go bad the roads where so bad because of all the snow and ice. I had already got the uahul stuck I couldn't get my car stuck too. I know the weather is uncontrollable that is why I wanted the protection incase we got stuck and I wasn't give it by fault of the place I picked up the truck not knowing the right thing to give me.patrishia O.
The app for uhaul wouldn't recognize me being at the location to check in or return rental.Donna A.
Customer did not leave a comment.Kristin A.
My order was switched to the online pick up when I selected an in store pick up so that I could get help picking up the truck since I had never rented a uhaul before. The app used to pick up the truck did not work correctly. The counter person just about argued with me that there was no dolly on the order when I knew I had ordered it. Told me he didn't have anymore but when he re read the order he magically came up with one. The fuel gage was at 3/4 of the way full but I was told to fill up the tank when I brought it back so I did not to have any issues. All in all, it was a poor experience. I will second guess renting a uhaul again.Joanna W.
Customer did not leave a comment.Robert H.
Excellent service all four times that we've used Uhaul at this location.Harry W.
When I was returning the truck, some guy who was working in the shop started yelling at me telling me that I just hit another uhaul truck. He said JUST GET OUT AND GIVE ME THE KEYS! I got out and walked around the truck only to find out that I did NOT hit the truck! The way he talked to me was very unacceptable, rude and disgusting! Especially because I was accused of something I didn't do. Once I saw that I did not hit it, I found the guy and said come look at the truck. I did not hit it. He saw it and said Ok yea u didn't but u came close. SO THEN WHY YELL AT ME TELLING ME THAT I HIT IT?!?!! It was so rude. He didn't even apologize to me. He deserves to be demoted or fired for being so rude to a paying customer!!!! I will NEVER use this location again!!Serena H.
Customer did not leave a comment.Amber B.
the back door of the van was open & it smelled like urine insideCarol R.
Customer did not leave a comment.Corinne S.
Phone app pick up was little intimidating at first, but I am sure it will be easier now that I know what to expect.Luis D.
Staff were great and very helpful. Only complaint was the rental truck had a strong smell of cigarette smoke. Otherwise, an excellent experience.Terry B.
Customer did not leave a comment.Rebecca B.
What should have been a quick and easy process using a Smart Phone, was spoiled by the truck meant for us being held too long by the previous renter. We ended up having to rent a smaller truck that was already on site.Frank P.
This comment does not pertain to the location, but rather the system for communication with the customer via text. When I made my rental my paper contract indicated the drop-off location. I also received a text for dropping it off at that location, which had a link to complete the check-in process. I received no further direction on where to drop off the truck via text, phone or email. However, upon returning the truck to that location I was told that my drop-off location had changed. My issue is that I had never received any instruction about this until the employee at that location told me they didn't expect my drop-off. When I clicked on the link in the text that instructed me to drop off at the first location, the system had updated to the new address. So I had no trouble checking the truck in. So the system knew where I needed to go, but never communicated that change to me. I could see that as being very frustrating for customers doing an after hours drop-off.William E.
Sketchy neighborhood in the middle of the night to be dropping off equipment.Maureen D.
Customer did not leave a comment.joseph C.
explain the return procedure upfront..lewis W.
Ordered two furniture dollies and hand truck cart. Only thing I got was one furniture dolly. If they didn't have it should have told me. I had to go to Lowe's and buy two. Truck had used face mask on floor board and empty bottle water. Not cleaned at all. We had to sanitize it. The app takes too long and freezes up on you too. Will never use this location again or the app. Bad experience.Charles W.
Customer did not leave a comment.John B.
Were not at all prepared for 24/7 pick-up. Had to find an employee to pick-up before the store opened and there was no key in the drop box. Also had to do 24/7 return even though employees were present at the time of my return.Steven L.
Customer did not leave a comment.natalie Y.
TOOK OVER A HOUR TO TAKE TRUCK OFF LOT.Rodney W.
This is my first choice for any moving issue. These guys are on time, curteous, explain contract well, I think I've rented 4 or 5 times. Very easy transaction. Im always happy. Thanks guys I appreciate all of you. Deborah Thompsondeborah T.
Customer did not leave a comment.JIM G.
Good serviceErnest G.
Customer did not leave a comment.Aaron B.
Customer did not leave a comment.Kiara N.
Customer did not leave a comment.Mark K.
Customer did not leave a comment.David D.
Customer did not leave a comment.RAYMOND R.
I had no issues with the physical location to pick up and return the vehicle South Potomac Service center was fine unfortunately U Haul itself was definitely not major problems in the online process especially for pick up took over an hourJames C.
Location was great. The mobile pick up was awful. If i knew it was going to be so complicated I would not have done it. You still have to go inside to retrieve the keys so I don't understand the point.Amira C.
I got it with less than a full tank of gas and that is how I returned it but they still charged me just over $10 for gas I don't understand i filled it up just the way I received it???HENNING L.
Horrible serviceScott H.
Wear a mask! It's the law yet the guy came out and got within inches of my face as I was hooking up the trailer. I have rented numerous times before and did not need his help but he got right down next to me and completely disregarded my safety. My wife even asked him why he didnt have a mask on. I am high risk and take Covid very seriously.Christina D.
All U-Haul trucks sb unlimited miles or the very least extended miles. I needed to pick up my dtr from college. I had to pay close to 600 to rent this truck for 1 day!!!!Melissa W.
Truck had 13,000 miles and someone before me had smoked in it . Terribly smelly. I asked if the inside was wiped down, they said "yes" I got home and cleaned with a cleaner and the paper towels were all brown. Dangerous time not to have cleaned the equipment!Douglas S.
Customer did not leave a comment.Vicky T.
Customer did not leave a comment.Shannon W.
Thought rental was $19.95 per day.was charged $79.00 per day. Please explain the differenceglenn H.
Customer did not leave a comment.KELLI F.
Customer did not leave a comment.glenn H.
Truck was not filled up with gas and mileage was wrong. Even after calling and reporting issue, I was incorrectly chargedJennifer C.
Everything with the location was fine however U-Haul has charged me double for my rental and I am very upset with this especially during this time.James P.
I dropped off my van on Saturday 4-18-2020 . I tried to get on the website that was sent to me. I couldn't get on it. I had a friend try to get on the website with his laptop and he couldn't get on it eitherEDWARD H.
They went out of their way to make sure I got what I needed. You can't get better than that.Craig S.
Customer did not leave a comment.Drew O.
The experience of it all with fantasticCarlotta O.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.Brian B.
The owner of this location was very rude I wouldn't recommend this location to anyone I knowTonya G.
Customer did not leave a comment.Robin L.
Customer did not leave a comment.Latoya M.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Paula C.
Customer did not leave a comment.CHUCKIE G.
Customer did not leave a comment.Eva G.
cut mileage costs.Jason C.
They always give quality service I wouldn't change a thing. Please keep up the great service your appreciated greatly!!ROBERTA L.
Customer did not leave a comment.JAMES K.
Customer did not leave a comment.Greg R.
Customer did not leave a comment.Luu V.