Customer Reviews for Southend Auto Exchange

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southend Auto Exchange

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William W. on

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ZARRIN F. on

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Dale W. on

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Theresa E. on

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Kenton Y. on

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Irene F. on

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Ed S. on

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Great service, very helpful

Kelly B. on

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Sharon Rd. west had my reservations since June 20th.. No truck available and nd Southend was WONDERFUL. I'll never go back to Sharon Rd. West!

Donza M. on

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MARIA J. on

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CHIP P. on

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Cressel A. on

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I was very displeased to have filled up the truck on the way to drop it off yet have still received a bill after the fact for fuel. I did not return the truck with 3/4 of a tank. I waited for the lady to check out the truck and ask if there were any issues or anything I needed to sign. The lady checking in the truck said no everything was good to go...yet I was billed $25 for 1/8 of a tank. I am not sure why it was marked 3/4 tank but it definitely is NOT right. I returned it with the same amount it had when I picked it up. I left a voicemail as soon as I saw the charge but have yet to get a call back. I plan to dispute this charge with my card issuer if we can't get this resolved.

THOMAS L. on

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Less paperwork! Damn the lawyers!!

Steve W. on

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Lisa J. on

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24 hour dropoff was great. Didnt meet any staff but trailer was easy to drop off.

WAYNE H H. on

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Jonsie E. on

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Craig E. on

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mary jane b. on

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dropped off after hours....please looked great I love your company, more businesses should follow your lead. Used your moving helpers on both ends...great added feature. Thank you!!!

Benjamin H. on

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PAMELA G. on

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They were ready for our drop off and very professional and nice.

Ronald r. on

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mary k. on

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Trib W. on

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Things went well and customer service was quick to help, with stickers to show previous damage.

Ron G. on

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Patricia K. on

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Dropped off after hours, didn't meet anyone. Location worked out well for us.

Jeanne B. on

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Randall C. on

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Location is a little difficult to get into, but I dropped my trailer curbside and the Uhaul crew took care of it!

KATHRYN C. on

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Very easy and efficient

rene m. on

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Great service. I would definitely use u haul again.

Karen S. on

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Christian P. on

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John B. on

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Personnel should have explained that a 2 day rental is really a 48 hour rental and the trailer was due at 1142 in the morning on the drop off day.

Carolyn F. on

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LISA L. on

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Rebecca A. on

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So convenient, quick and easy handoff. Thank you for this and for offering the Moving Helpers option. I have shared this service with so many, and we will use it again and again, especially for college moves. Just perfect for that.

Inovel A. on

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Very nice and friendly staff.thanks

Stuart W. on

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Daniel I. on

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eric b. on

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Owners of business did a great job. Uhaul however needs to evaluate the condition of trucks and usage percentage that is used to deem a truck "workable". Our truck has loose steering and AC worked 50% of the time

Joseph P. on

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Original drop-off location in Charlotte was closed with no notice. Was disappointed in this but called U-haul customer service and they found a new drop-off location for me that was close by.

TYLER W. on

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Uhaul gave my reserved truck away, so I drove frantically around the city looking for one and randomly arrived at this auto shop. The team here is incredibly nice and helped me acquire a truck. Highly recommend this location.

vernon W. on

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Appears to be a Very well run facility

Brian R. on

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marcy a. on

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Tracey V. on

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Tom G. on

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As always, reliable in every way.

dartangnan h. on

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Danielle E. on

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robinson m. on

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Adam M. on

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Great Job!

Morris L. on

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Great Service!

Abelina S. on

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The pick up location was fine. The issue I have is with the truck I rented. While it only had 42k miles on it, it was one of the roughest rides I have ever been in. It took us an additional hour and 15 minutes for a trip that typically takes us 3 hours and 45 minutes. The average return speed was closer to 50-55 miles an hour because the truck would down shift when not expected and it had no pick up. I found this to be more dangerous than being able to travel on an interstate with the average traffic speed. Many times I had a tractor trailer come up so close before passing me. I had no confidence in the vehicle's mechanical soundness and fully expected to break down on the side of the road. I can't believe this vehicle was cleared for use.

Stanley P. on

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Nothing they are were great

NATHAN M. on

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sherika s. on

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They rented my reserved truck out to someone else and then made me wait for a different one because they wanted me to come back later after I drove like 2 hours to get there. Un freaking believable

Theresa L. on

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Absolutely do not get a uhaul from this location!!! You will regret it! I was not given a dolly when I ordered one nor did they care. The truck I got had broken glass all over the back. Then when I spoke with the management they hung up on me and then refused to answer any of my calls. They kept answering and hanging up on me. You will also come out paying way more then what was originally in your reservation.

Michael S. on

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Staff quickly located my name on their computer and verified that it was my selected drop off point. Unhooked the trailer and pulled it away. I was on my way in less than 10 minutes. Can't ask for better or faster service than that. Thanks.

Kenneth L. on

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Dandridge B. on

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Phil H. on

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Russell H. on

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Provide appropriate adaptors for trailer lights

Kevin C. on

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It's convenient and easy.