Customer Reviews for Southend Auto Exchange

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southend Auto Exchange

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Michael T. on

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Christine C. on

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Joseph B. on

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patricia j A. on

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Cathy P. on

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Dominique O. on

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RAVINDRA M. on

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Customer service representative must be well informed and trained in using the computer system.

TERRIE L. on

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Never any problems at this location. Always very accommodating and courteous.

James J. on

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Truck has no oil at all. Was not fit for a cross country drive. Out of alignment and shook over 50 mph. This truck should not have been rented. Have been a loyal Uhaul customer for last 15 years. Probably use Budget next time

Shanice W. on

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I have always had a great service from any of the many stores that you all have as my different choices thank you so much.

TERRIE L. on

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Patrick S. on

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chuck C. on

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Kimberly D. on

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tj G. on

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William M. on

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Customer service was #1. The Best

Robert M. on

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Windshield had not been cleaned and the wipers wouldn't clean it. Everything else was good to go.

david B. on

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Mark G. on

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I had to drive by 2 other uhaul stations to drop off the truck in Charlotte NC. Show the options on line and let the customer choose from all the locations. Also the truck had a very annoying whine around the windshield when driven at highway speeds

Ann Marie O. on

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Everything was very easy and the gentleman I worked with was great and friendly.

Stephan C. on

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Alex A. on

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Do not need any improvements.

Kevin K. on

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Location is hard to get to with bigger trucks. Especially when towing a car carrier. Would be better for small trucks and vans

Peter S. on

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Quick friendly service . I rented a van which was in excellent condition .

brent A. on

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emily R. on

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wayne J. on

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Alan G. on

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Great service. Will definitely use again

john K. on

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I was told when I picked up the trailer that I could keep it fo up to Five days if I returned it to Charlotte I turned it in in four days and was charged an additional $178 I was then told to go back to the South Blvd location and take up the problem with them I should of only been charged $60.

rory R. on

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John S. on

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Pamela P. on

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Michael R. on

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Don S. on

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Steven H. on

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Kathleen H. on

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Jack G. on

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Great experience. Very friendly staff. The van was neat and clean.

Jim M. on

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Scott C. on

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I picked up from this location. When I tried to return the trailer they didn't want it back. They tried to redirect me to another U-Haul location. They said they were too full. In truth, they had fewer units than when I picked up, so I put the trailer in the same spot I pulled it from the day before, advised them of doing so, and left. Equipment inventory management shouldn't be the customer's problem to resolve. I think the attendant (older guy) was simply lazy and didn't want to leave the air conditioning. He was not the same person I rented it from, who was very professional.

Michael L. on

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The back of the truck had some dirt/mulch inside. It was only a small amount and located in one area. The person that I dealt with at this location was very nice.

Michelle C. on

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Zachary S. on

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Only issue on drop-off was when I arrived at the location the app said I was supposed to go to, the employee said the lot was full and redirected me to another lot. Would have been nice to have received this notification via call/email, would have saved me some time. Also when I got to the new location, I couldn't find a place to drop the key, so I ended up needing to find uhaul personnel even though I went thru the process via the app.

synetra P. on

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Raymond M. on

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sibrina V. on

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I was not told that the office would be closed at the time the trailer was due to be returned at 2:30.. Not only did I rush to get the trailer back on time I also had to Google how to take it off. Let the customer know AT PICKUP to avoid any unneccessary stress.

Thomas D. on

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Mary L. on

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Marcella S. on

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eduard R. on

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very nice helpful guy at this station

John K. on

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Although not terribly convenient, the location was clean and well organized. The people here were very professional and quick to get us on our way after the truck was returned.

Joris E. on

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David F. on

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I chose this location for drop-off because the staff at pickup location said it was open on Sundays and that Southend Auto staff would be available to unhitch 6'x12' trailer. Since the drop-off location was closed on Sunday, I had to unhitch 1500 pound trailer in 95 degree heat myself. And, of course, the hitch got stuck.

Troy W. on

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The radio dd not work

Robert P. on

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Joshua D. on

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Rude manager that made me feel as if he didn't have time to help me and said that he had a business to run and uhaul wasn't his priority.

Charles P. on

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Sarah S. on

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Robert D. on

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The location was great. Helpful service that made pickup easy. Drop off was a nightmare. The website was down and wouldn’t let me submit anything online. Had to call and send an additional email and wait for it to be accepted for me to leave the rental van. The only positive part of the drop off process was that Samantha Leon was extremely helpful on the phone when I had the issues.

Kevin B. on

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closed on the weekend when i needed to drop off. I used the online drop off procedure which was nice, but I was a little concerned that something might go wrong and I would not be able to talk to someone in person.

Linda D. on

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The tire blew out and we had to wait on the side of the highway for 3 hours before anyone came to replace the tire. This was a faulty tire which should not have been use. Could have caused major accidents.

Harold O. on

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Elrick R. on

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Leefredrick B. on

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Mark G. on

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Amy D. on

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Michael W. on

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NATHANIEL P. on

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Not a thing

Shane C. on

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Randouff V. on

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Karina M. on

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Joel Z. on

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Toriel D. on

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Junior F. on

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Tom S. on

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David L. on

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Edward W. on

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Winters A. on

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Brian C. on

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Kevin W. on

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Pleasent experience, polite and helpful staff.

Jonathon B. on

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John M. on

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Thank You You were very helpful to someone from out of town

Iran D. on

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Scott D. on

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Drivers side marker light out Previous renters license was left in uhaul Empty bottle

Deborah R. on

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Leah S. on

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The gentleman inside the office was very helpful and it was an easy experience.

Clara F. on

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Darin L. on

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WILLIAM F. on

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This comment has nothing to do with this location. He was very pleasant and helpful when picking up the truck. The overall experience we had was below average. We had a truck reserved at a location near our house. Two days before we were to pickup they called. They said the truck is not available and the closest one to pick up was 25 minutes from our house. Which of course added more mileage. Then for the drop off in Charleston SC, there was a U haul right down the street we were told we could drop it off there. Well, before we left to head down, we got a call from U haul saying we could not drop it off there. They gave me a location 30 minutes away. I told her the location we were at and she continued to try and send us way out of our way. I’m thinking because they wanted to add more mileage to our bill. Finally after telling her a few times there was a dealer 10 minutes from us she finally looked it up and agreed we can drop it off there. Took way to long for her to look that location up. As if she thought she was talking to someone who did not know areas in Charleston. Which I told her I was very familiar with Charleston. She still continued to get me to drive several miles away from my location. I would not let her get away with it. I would think twice before using U-Haul in the future. I did not like all the last minute changes to our reservation. U haul does not seem to care about the customer needs. When asked if there would be any compensation for the change, they said no. We ended up going over the mileage because of them sending us to places further away from where we first agreed on. I don’t think I would recommend them to anyone without explaining what we went through with them.

Linda D. on

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Mobile phone return was so easy and helpful. Kudos to uhaul!

Jan M. on

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Jason H. on

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I was called and asked to deliver the truck to this location the day before it was due. I had to return the truck and trailer after hours and it was not an easy place to pull in a truck and trailer. I also had a really hard time with the return online process. I would go through and take all the pictures and answer all the questions and then it would say something went wrong on U-haul's end. I had to repeat this 4 times before it finally went through. After a long day of traveling and unpacking, dealing with a bad return process was the last thing I wanted to do.

Anna C. on

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When hooked up it caused a fuse to blow and my left turn signal would not work.

DeShayne T. on

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Was over charged for gas got the truck with 5/8 returned with 3/4 and was charged$8.00 and change

JAMES N. on

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CARREN S. on

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Again, super friendly and helpful service.

Deborah T. on

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The location was great! Your online app didn't work & a big frustration. Didn't work checking in, so the location did it. Checking the truck back in also didn't work, tried calling your 800 number. Your online "customer support" is unacceptable. Sometimes apps don't work, so what is the support?!. I was on hold 25 minutes (after spending 15 trying to get the app to work) then got there's nothing I can do. And was told it's a busy moving season, so hold times are just long (just how it is). Was told I should have gone online if the app did work but need to be at location online check in didn't work either). And I needed to be at the location. I explained sitting in a dark parking lot for 40 minutes navigating a piece of software that doesn't seem to work properly was not a terribly acceptable solution. She said I could go back there in the morning. To which I started I have to work so can't. She said she was trying to help me (really?!) & I had given me my options & she hung up on me. Must be frustrating to be working in phone customer support when the company doesn't give you much to do to help customers & no backups for technology that doesn't work. Makes me wonder what would happen if there was an issue with the truck. Given the complete lack of customer support, I will not use uhaul again. Fortunately there are other good options these days. BTW online option didn't work either, as did end up trying out of curiosity. And, the initial survey link didn't work saying they was a precessing error, try again later!!

larry M. on

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Andy N. on

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David S. on

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Kristina C. on

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