Customer Reviews for Southend Auto Exchange
(U-Haul Neighborhood Dealer)

503 reviews

3138 S Tryon St   Charlotte, NC 28217

(704) 525-0946

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
Special Operating Hours
  • 12/4/2021: Closed
  • 12/24/2021 - 12/25/2021: Closed

Services at this Location:

Contact Us

(704) 525-0946

3138 S Tryon St
Charlotte, NC 28217

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
Special Operating Hours
  • 12/4/2021: Closed
  • 12/24/2021 - 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KIMBERLY B. 
Rating:
5.0

Customer did not leave a comment.

SONJA L. 
Rating:
5.0

Customer did not leave a comment.

Herbert D. 
Rating:
4.0

I preordered four furniture dollies and only two were available.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

HENRY C. 
Rating:
4.0

Customer did not leave a comment.

Dean M. 
Rating:
5.0

Customer did not leave a comment.

MONTIAH T. 
Rating:
4.0

Customer did not leave a comment.

Timothy C. 
Rating:
4.0

Customer did not leave a comment.

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Coleman B. 
Rating:
5.0

Customer did not leave a comment.

Dana G. 
Rating:
5.0

Customer did not leave a comment.

ELLEN B. 
Rating:
1.0

They let me leave with two bald tires and one of them blew out on the highway. That's extremely dangerous and they should be ashamed of themselves for not properly checking out the truck. My 9 hr trip turned into 32 with a hotel stay and numerous inconveniences.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE G. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

Simple as it couldve been EXCEPT GPS DROP OFF DOESNT WORK ANYWHERE .

CHRISTOPHER F. 
Rating:
5.0

Easy to drop off.

STACEY F. 
Rating:
3.0

Customer did not leave a comment.

RYAN W. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Re location rating - it was convenient to south end where daughter lives, so location with regards to this was very good - if ur inquiry or rating is about the aesthetics of the premises, I'd say they were what a customer would expect from a partially paved and gravel type lot improved with a metal building —-- service was good and prompt

RANDALL G. 
Rating:
5.0

Customer did not leave a comment.

Todd D. 
Rating:
4.0

Customer did not leave a comment.

Douglas N. 
Rating:
5.0

Customer did not leave a comment.

Jared K. 
Rating:
5.0

nothing

MICHAEL R. 
Rating:
1.0

Customer did not leave a comment.

TEDRA K. 
Rating:
5.0

Customer did not leave a comment.

KATHY H. 
Rating:
5.0

Super easy, fantastic customer service!

Michael W. 
Rating:
5.0

Paul was beyond helpful, I would rent or drop off from his business anytime.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND J. 
Rating:
4.0

Easy to get in touch with, easy drop off process

Jeff R. 
Rating:
3.0

The gentleman checking us out had a difficult time seeing all of the information on the screen, understanding what it was asking for, and finally had to start over again with the check out process. It took 25 minutes to check us out.

ANN W. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

JACOB B. 
Rating:
1.0

My original location was terrible. Cancelling a reservation I had for months without notifying me. The location where I got my truck was clean and nice. The owner was helpful but the location was an hour from my original one and that was so inconvenient for my move. I am so upset that happened.

Gregory L. 
Rating:
5.0

Excellent customer service

ANTONIO D. 
Rating:
5.0

Customer did not leave a comment.

Kirby Z. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

NIXON F. 
Rating:
5.0

Truck was OK. However on the road discovered that ashtray(yes, who still ahs or use them?!) was full of sigarets and bunch or bottles wedged under seats. And then when sun came out you could not see anything out of whinshield. Truck was running rough and speedo was accurate.

PAUL O. 
Rating:
5.0

Another Computer and personal to help with the crowd to help move a little faster

STEVEN W. 
Rating:
4.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

LUIS A. 
Rating:
3.0

Customer did not leave a comment.

Celso P. 
Rating:
5.0

Customer did not leave a comment.

Frederick M. 
Rating:
5.0

Returned a day early on a Sunday. Location closed. Online turn in was easy. Location was very easy to navigate on property with plenty of room to park trailer

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

DANIEL R. 
Rating:
3.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Every thing great

CLOVER S. 
Rating:
5.0

Customer did not leave a comment.

Al J. 
Rating:
3.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

This was my first experience with U-Haul and I was moving across the country...with my two cats. It could not have been a better experience. The truck was well-maintained and had the power necessary to get past slower vehicles and up hills. The pick-up and drop-off processes were easy. The guys I picked up from gave me a great tip on where to find affordable straps to secure the motorcycle I was towing, and the drop-off team member came out to meet me and start the return process while I was getting the bike off the trailer. He didn't wait. He came out and started the process and it got me out of there quickly. I'm not looking to move across the country again, but I will definitely go back to U-Haul if I ever need a truck again.

Victor C. 
Rating:
3.0

Customer did not leave a comment.

DAVID O. 
Rating:
2.0

1. Truck we reserved was not available so got larger truck which was not my preference 2. Received call day before pickup changing truck and pick up location 3. Reserved appliance dolly was not available which made move extremely difficult

Steven G. 
Rating:
4.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

CARRIE L. 
Rating:
4.0

Customer did not leave a comment.

Leandris W. 
Rating:
1.0

Customer did not leave a comment.

Maksym M. 
Rating:
4.0

Customer did not leave a comment.

zoe S. 
Rating:
5.0

Customer did not leave a comment.

KATLYN D. 
Rating:
3.0

Customer did not leave a comment.

Rick C. 
Rating:
3.0

Customer did not leave a comment.

Debra H. 
Rating:
1.0

I would not recommend using Uhaul to any potential customers. I was charged for returning my truck let even though I turned it in early. I was charged for additional mileage because a Uhaul staff entered the wrong mileage in the system. When I called customer service, the first man laughed at me, the second lady had a attitude and threatened to hang up on me, and the manager was RUDE and had a attitude as if I was bothering him.

CHELSAE L. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
1.0

you charged me twice?! so i paid for 2 rental vans and only used one

Phillip L. 
Rating:
5.0

It would have been helpful to have been explained the procedure to pick up truck beforehand. When I arrived, the shop was closed but with help of the (800) contact I was able procure truck.

James S. 
Rating:
3.0

Mobile app was absolutely terrible. Took way to long, asked me for a lease or passport. Wouldn't upload my pictures. I finally said screw it and went inside. Absolutely terrible rental experience due to this. Also, truck was dirty. Bugs all over window, someone's mask left inside, candy, chips inside. Pickup location had no outside garbage can. I will just rent from Penske again from now on.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
4.0

Customer did not leave a comment.

Fredrick S. 
Rating:
3.0

We didn't meet anyone at this location, and left the truck in the parking lot. It seemed fine.

Alicia B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
4.0

Good location. Very close to my apartment.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Have a better supply of this size trailer more available in Charlotte so one is not going all over town for something they reserved at one spot not where you end up going to pick up which is out of your away

Thomas K. 
Rating:
5.0

I had lost the pin to my hitch, The store only had the entire hitch kit, so had to run to auto parts store to buy a new pin. It was close and not a big deal, but might be good to have a few on hand.

BROWN A. 
Rating:
1.0

Employee or owner called me an asshole

John L. 
Rating:
5.0

Customer did not leave a comment.

Samuel W. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

These people are very efficient and friendly!

Elizabeth L. 
Rating:
5.0

Very knowledgable and helpful staff, simple and quick.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Margaret G. 
Rating:
3.0

The location itself was fine, but we had to drive all over town to multiple different U-Haul locations due to lack of communication between the locations and with us. You have incorrect addresses online, and it's almost impossible to call the locations and get someone to talk to.

Kiana S. 
Rating:
5.0

Customer did not leave a comment.

Nixon B. 
Rating:
3.0

Location was closed. I just dropped the truck off and completed the online checklist.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Margaret S. 
Rating:
3.0

Customer did not leave a comment.

Bryan O. 
Rating:
4.0

I can't assess this location fairly because I used it for an after-hours drop-off of truck and trailer. It was convenient to where I live. However, I had outstanding customer service from the U-Haul phone representative when I had a problem online trying to complete the return. She was very responsive and happy to help. The issue was resolved quickly.

Charles L. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Simon S. 
Rating:
5.0

Everything was perfect! Paul and his dad run a great business

David B. 
Rating:
4.0

Customer did not leave a comment.

Jacob S. 
Rating:
2.0

Made several calls to get drop off info. Machine said leave message will call back. No one has ever called back. No drop off instructions posted. Did not feel comfortable leaving in open lot unlocked. Had a key drop but trailers don't have keys. Anyone could have taken it and I would be responsible. Poor system.

David A. 
Rating:
5.0

Very friendly

Shelton M. 
No reviews have been submitted for this location.

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