Customer Reviews for Southend Auto Exchange

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southend Auto Exchange

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JAMES N. on

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CARREN S. on

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Again, super friendly and helpful service.

Deborah T. on

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The location was great! Your online app didn't work & a big frustration. Didn't work checking in, so the location did it. Checking the truck back in also didn't work, tried calling your 800 number. Your online "customer support" is unacceptable. Sometimes apps don't work, so what is the support?!. I was on hold 25 minutes (after spending 15 trying to get the app to work) then got there's nothing I can do. And was told it's a busy moving season, so hold times are just long (just how it is). Was told I should have gone online if the app did work but need to be at location online check in didn't work either). And I needed to be at the location. I explained sitting in a dark parking lot for 40 minutes navigating a piece of software that doesn't seem to work properly was not a terribly acceptable solution. She said I could go back there in the morning. To which I started I have to work so can't. She said she was trying to help me (really?!) & I had given me my options & she hung up on me. Must be frustrating to be working in phone customer support when the company doesn't give you much to do to help customers & no backups for technology that doesn't work. Makes me wonder what would happen if there was an issue with the truck. Given the complete lack of customer support, I will not use uhaul again. Fortunately there are other good options these days. BTW online option didn't work either, as did end up trying out of curiosity. And, the initial survey link didn't work saying they was a precessing error, try again later!!

larry m. on

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Andy N. on

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David S. on

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Kristina C. on

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valerie w. on

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Eric W. on

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Joseph F. on

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philip m. on

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christine r. on

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Frances O. on

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JAMES W. on

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Not sure the exterior of the truck had ever been cleaned. Interior was ok. No-one mentioned that the truck DID NOT have cruise control, for long distances this makes if very hard on the right leg.

Robert P. on

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Ronnie F. on

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Carole G. on

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Nothing- they helped us save money and got us going quickly

John P. on

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Terence R. on

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good experience and good equipment - the trailer pulled easy.

Emily H. on

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Louis K. on

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Great customer service when picking trailer up.

Sarah G. on

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JOSE T. on

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It sucks that you quote someone one price and when they go across country they change the price. I will never go to you guys again.

Kirk M. on

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They didn't enter my return into the Uhaul system for over a week and said I returned it two days later that I a really did. The attendant just said park the trailer and then left me to do it on my own. Otherwise OK

Keith T. on

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I dropped off after business hours. Received confirmation a couple days later. Easy and simple drop off.

Andrew M. on

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John P. on

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Very professional, competent, and personable. The entire process went very smoothly. Scarlet, Paul, Jr. and Paul, Jr. were GREAT!!!

Michael P. on

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Louis K. on

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George W. on

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William W. on

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ZARRIN F. on

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Dale W. on

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Theresa E. on

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Kenton Y. on

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