Customer Reviews for Southend Auto Exchange

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southend Auto Exchange

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CHELSAE L.
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I would not recommend using Uhaul to any potential customers. I was charged for returning my truck let even though I turned it in early. I was charged for additional mileage because a Uhaul staff entered the wrong mileage in the system. When I called customer service, the first man laughed at me, the second lady had a attitude and threatened to hang up on me, and the manager was RUDE and had a attitude as if I was bothering him.

Craig H.
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Customer did not leave a comment.

Phillip L.
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you charged me twice?! so i paid for 2 rental vans and only used one

James S.
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It would have been helpful to have been explained the procedure to pick up truck beforehand. When I arrived, the shop was closed but with help of the (800) contact I was able procure truck.

Jonathan B.
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Mobile app was absolutely terrible. Took way to long, asked me for a lease or passport. Wouldn't upload my pictures. I finally said screw it and went inside. Absolutely terrible rental experience due to this. Also, truck was dirty. Bugs all over window, someone's mask left inside, candy, chips inside. Pickup location had no outside garbage can. I will just rent from Penske again from now on.

Christopher J.
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Customer did not leave a comment.

Fredrick S.
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Customer did not leave a comment.

Alicia B.
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We didn't meet anyone at this location, and left the truck in the parking lot. It seemed fine.

David S.
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Customer did not leave a comment.

Thomas K.
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Zachary S.
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Good location. Very close to my apartment.

John W.
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Customer did not leave a comment.

Thomas K.
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Have a better supply of this size trailer more available in Charlotte so one is not going all over town for something they reserved at one spot not where you end up going to pick up which is out of your away

BROWN A.
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I had lost the pin to my hitch, The store only had the entire hitch kit, so had to run to auto parts store to buy a new pin. It was close and not a big deal, but might be good to have a few on hand.

John L.
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Employee or owner called me an asshole

Samuel W.
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Customer did not leave a comment.

Elizabeth G.
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Customer did not leave a comment.

Elizabeth L.
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These people are very efficient and friendly!

Tim M.
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Very knowledgable and helpful staff, simple and quick.

Thomas P.
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Customer did not leave a comment.

Margaret G.
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Kiana S.
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The location itself was fine, but we had to drive all over town to multiple different U-Haul locations due to lack of communication between the locations and with us. You have incorrect addresses online, and it's almost impossible to call the locations and get someone to talk to.

Nixon B.
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Customer did not leave a comment.

Jeff M.
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Location was closed. I just dropped the truck off and completed the online checklist.

Margaret S.
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Customer did not leave a comment.

Bryan O.
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Charles L.
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I can't assess this location fairly because I used it for an after-hours drop-off of truck and trailer. It was convenient to where I live. However, I had outstanding customer service from the U-Haul phone representative when I had a problem online trying to complete the return. She was very responsive and happy to help. The issue was resolved quickly.

Michael K.
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Customer did not leave a comment.

Simon S.
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David B.
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Everything was perfect! Paul and his dad run a great business

Jacob S.
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Customer did not leave a comment.

David A.
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Made several calls to get drop off info. Machine said leave message will call back. No one has ever called back. No drop off instructions posted. Did not feel comfortable leaving in open lot unlocked. Had a key drop but trailers don't have keys. Anyone could have taken it and I would be responsible. Poor system.

Shelton M.
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Very friendly

Christopher W.
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We would like some kind of refund. There was a man sleeping in the UHaul when we went to pick it up. The interior smelled of cigarettes. The man was kind and exited promptly, but this is a security risk.

Scott H.
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Customer did not leave a comment.

Wesley F.
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Richard M.
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Sean A.
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Adrian P.
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Whitney G.
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Joseph B.
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Have the right keys the first time... or second time... Clean the vehicle inside and out before renting it to me. Make it more clear on the 24 hour return that you have to be real close to the return facility (meaning.. how many feet of the office or Truck???? Basically more clarity on the return processes...

Oliver M.
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The guy that runs that pace, I believe Paul, is his name, Is the height of a gentleman. understanding, accommodating, professional...the whole package. You couldn't put a better face on your brand.

Shawntel H.
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Customer did not leave a comment.

Ryan D.
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Customer did not leave a comment.

Vickie M.
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Customer did not leave a comment.

Jacqueline P.
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David S.
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Customer did not leave a comment.

Phillip G.
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Michael T.
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Customer did not leave a comment.

Christine C.
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Customer did not leave a comment.

Joseph B.
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patricia j A.
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Cathy P.
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Dominique O.
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RAVINDRA M.
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Customer service representative must be well informed and trained in using the computer system.

TERRIE L.
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Never any problems at this location. Always very accommodating and courteous.

James J.
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Truck has no oil at all. Was not fit for a cross country drive. Out of alignment and shook over 50 mph. This truck should not have been rented. Have been a loyal Uhaul customer for last 15 years. Probably use Budget next time

Shanice W.
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I have always had a great service from any of the many stores that you all have as my different choices thank you so much.

TERRIE L.
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Customer did not leave a comment.

Patrick S.
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chuck C.
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Kimberly D.
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tj G.
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William M.
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Customer service was #1. The Best

Robert M.
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Windshield had not been cleaned and the wipers wouldn't clean it. Everything else was good to go.

david B.
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Customer did not leave a comment.

Mark G.
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I had to drive by 2 other uhaul stations to drop off the truck in Charlotte NC. Show the options on line and let the customer choose from all the locations. Also the truck had a very annoying whine around the windshield when driven at highway speeds

Ann Marie O.
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Everything was very easy and the gentleman I worked with was great and friendly.

Stephan C.
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Customer did not leave a comment.

Alex A.
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Do not need any improvements.

Kevin K.
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Location is hard to get to with bigger trucks. Especially when towing a car carrier. Would be better for small trucks and vans

Peter S.
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Quick friendly service . I rented a van which was in excellent condition .

brent A.
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Customer did not leave a comment.

emily R.
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Customer did not leave a comment.

wayne J.
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Customer did not leave a comment.

Alan G.
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Great service. Will definitely use again

john K.
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I was told when I picked up the trailer that I could keep it fo up to Five days if I returned it to Charlotte I turned it in in four days and was charged an additional $178 I was then told to go back to the South Blvd location and take up the problem with them I should of only been charged $60.

rory R.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

Pamela P.
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Michael R.
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Don S.
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Steven H.
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Kathleen H.
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Jack G.
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Great experience. Very friendly staff. The van was neat and clean.

Jim M.
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Customer did not leave a comment.

Scott C.
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I picked up from this location. When I tried to return the trailer they didn't want it back. They tried to redirect me to another U-Haul location. They said they were too full. In truth, they had fewer units than when I picked up, so I put the trailer in the same spot I pulled it from the day before, advised them of doing so, and left. Equipment inventory management shouldn't be the customer's problem to resolve. I think the attendant (older guy) was simply lazy and didn't want to leave the air conditioning. He was not the same person I rented it from, who was very professional.

Michael L.
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The back of the truck had some dirt/mulch inside. It was only a small amount and located in one area. The person that I dealt with at this location was very nice.

Michelle C.
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Customer did not leave a comment.

Zachary S.
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Only issue on drop-off was when I arrived at the location the app said I was supposed to go to, the employee said the lot was full and redirected me to another lot. Would have been nice to have received this notification via call/email, would have saved me some time. Also when I got to the new location, I couldn't find a place to drop the key, so I ended up needing to find uhaul personnel even though I went thru the process via the app.

synetra P.
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Customer did not leave a comment.

Raymond M.
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Customer did not leave a comment.

sibrina V.
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I was not told that the office would be closed at the time the trailer was due to be returned at 2:30.. Not only did I rush to get the trailer back on time I also had to Google how to take it off. Let the customer know AT PICKUP to avoid any unneccessary stress.

Thomas D.
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Customer did not leave a comment.

Mary L.
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Marcella S.
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eduard R.
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very nice helpful guy at this station

John K.
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Although not terribly convenient, the location was clean and well organized. The people here were very professional and quick to get us on our way after the truck was returned.

Joris E.
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Customer did not leave a comment.

David F.
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I chose this location for drop-off because the staff at pickup location said it was open on Sundays and that Southend Auto staff would be available to unhitch 6'x12' trailer. Since the drop-off location was closed on Sunday, I had to unhitch 1500 pound trailer in 95 degree heat myself. And, of course, the hitch got stuck.

No reviews have been submitted for this location.

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