Customer Reviews for Southend Auto Exchange

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southend Auto Exchange

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Junior F. on

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Tom S. on

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David L. on

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Edward W. on

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Winters A. on

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Brian C. on

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Kevin W. on

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Pleasent experience, polite and helpful staff.

Jonathon B. on

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John M. on

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Thank You You were very helpful to someone from out of town

Iran D. on

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Scott D. on

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Drivers side marker light out Previous renters license was left in uhaul Empty bottle

Deborah R. on

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Leah S. on

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The gentleman inside the office was very helpful and it was an easy experience.

Clara F. on

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Darin L. on

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WILLIAM F. on

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This comment has nothing to do with this location. He was very pleasant and helpful when picking up the truck. The overall experience we had was below average. We had a truck reserved at a location near our house. Two days before we were to pickup they called. They said the truck is not available and the closest one to pick up was 25 minutes from our house. Which of course added more mileage. Then for the drop off in Charleston SC, there was a U haul right down the street we were told we could drop it off there. Well, before we left to head down, we got a call from U haul saying we could not drop it off there. They gave me a location 30 minutes away. I told her the location we were at and she continued to try and send us way out of our way. I’m thinking because they wanted to add more mileage to our bill. Finally after telling her a few times there was a dealer 10 minutes from us she finally looked it up and agreed we can drop it off there. Took way to long for her to look that location up. As if she thought she was talking to someone who did not know areas in Charleston. Which I told her I was very familiar with Charleston. She still continued to get me to drive several miles away from my location. I would not let her get away with it. I would think twice before using U-Haul in the future. I did not like all the last minute changes to our reservation. U haul does not seem to care about the customer needs. When asked if there would be any compensation for the change, they said no. We ended up going over the mileage because of them sending us to places further away from where we first agreed on. I don’t think I would recommend them to anyone without explaining what we went through with them.

Linda D. on

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Mobile phone return was so easy and helpful. Kudos to uhaul!

Jan M. on

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Jason H. on

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I was called and asked to deliver the truck to this location the day before it was due. I had to return the truck and trailer after hours and it was not an easy place to pull in a truck and trailer. I also had a really hard time with the return online process. I would go through and take all the pictures and answer all the questions and then it would say something went wrong on U-haul's end. I had to repeat this 4 times before it finally went through. After a long day of traveling and unpacking, dealing with a bad return process was the last thing I wanted to do.

Anna C. on

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When hooked up it caused a fuse to blow and my left turn signal would not work.

DeShayne T. on

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Was over charged for gas got the truck with 5/8 returned with 3/4 and was charged$8.00 and change

JAMES N. on

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CARREN S. on

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Again, super friendly and helpful service.

Deborah T. on

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The location was great! Your online app didn't work & a big frustration. Didn't work checking in, so the location did it. Checking the truck back in also didn't work, tried calling your 800 number. Your online "customer support" is unacceptable. Sometimes apps don't work, so what is the support?!. I was on hold 25 minutes (after spending 15 trying to get the app to work) then got there's nothing I can do. And was told it's a busy moving season, so hold times are just long (just how it is). Was told I should have gone online if the app did work but need to be at location online check in didn't work either). And I needed to be at the location. I explained sitting in a dark parking lot for 40 minutes navigating a piece of software that doesn't seem to work properly was not a terribly acceptable solution. She said I could go back there in the morning. To which I started I have to work so can't. She said she was trying to help me (really?!) & I had given me my options & she hung up on me. Must be frustrating to be working in phone customer support when the company doesn't give you much to do to help customers & no backups for technology that doesn't work. Makes me wonder what would happen if there was an issue with the truck. Given the complete lack of customer support, I will not use uhaul again. Fortunately there are other good options these days. BTW online option didn't work either, as did end up trying out of curiosity. And, the initial survey link didn't work saying they was a precessing error, try again later!!

larry m. on

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Andy N. on

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David S. on

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Kristina C. on

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valerie w. on

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Eric W. on

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Joseph F. on

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philip m. on

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christine r. on

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Frances O. on

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JAMES W. on

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Not sure the exterior of the truck had ever been cleaned. Interior was ok. No-one mentioned that the truck DID NOT have cruise control, for long distances this makes if very hard on the right leg.

Robert P. on

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Ronnie F. on

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Carole G. on

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Nothing- they helped us save money and got us going quickly

John P. on

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Terence R. on

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good experience and good equipment - the trailer pulled easy.

Emily H. on

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Louis K. on

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Great customer service when picking trailer up.

Sarah G. on

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JOSE T. on

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It sucks that you quote someone one price and when they go across country they change the price. I will never go to you guys again.

Kirk M. on

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They didn't enter my return into the Uhaul system for over a week and said I returned it two days later that I a really did. The attendant just said park the trailer and then left me to do it on my own. Otherwise OK

Keith T. on

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I dropped off after business hours. Received confirmation a couple days later. Easy and simple drop off.

Andrew M. on

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John P. on

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Very professional, competent, and personable. The entire process went very smoothly. Scarlet, Paul, Jr. and Paul, Jr. were GREAT!!!

Michael P. on

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Louis K. on

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George W. on

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William W. on

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ZARRIN F. on

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Dale W. on

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Theresa E. on

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Kenton Y. on

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Irene F. on

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Ed S. on

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Great service, very helpful

Kelly B. on

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Sharon Rd. west had my reservations since June 20th.. No truck available and nd Southend was WONDERFUL. I'll never go back to Sharon Rd. West!

Donza M. on

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MARIA J. on

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CHIP P. on

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Cressel A. on

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I was very displeased to have filled up the truck on the way to drop it off yet have still received a bill after the fact for fuel. I did not return the truck with 3/4 of a tank. I waited for the lady to check out the truck and ask if there were any issues or anything I needed to sign. The lady checking in the truck said no everything was good to go...yet I was billed $25 for 1/8 of a tank. I am not sure why it was marked 3/4 tank but it definitely is NOT right. I returned it with the same amount it had when I picked it up. I left a voicemail as soon as I saw the charge but have yet to get a call back. I plan to dispute this charge with my card issuer if we can't get this resolved.

THOMAS L. on

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Less paperwork! Damn the lawyers!!

Steve W. on

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Lisa J. on

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24 hour dropoff was great. Didnt meet any staff but trailer was easy to drop off.

WAYNE H H. on

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Jonsie E. on

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Craig E. on

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mary jane b. on

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dropped off after hours....please looked great I love your company, more businesses should follow your lead. Used your moving helpers on both ends...great added feature. Thank you!!!

Benjamin H. on

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PAMELA G. on

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They were ready for our drop off and very professional and nice.

Ronald r. on

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mary k. on

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Trib W. on

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Things went well and customer service was quick to help, with stickers to show previous damage.

Ron G. on

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Patricia K. on

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Dropped off after hours, didn't meet anyone. Location worked out well for us.

Jeanne B. on

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Randall C. on

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Location is a little difficult to get into, but I dropped my trailer curbside and the Uhaul crew took care of it!

KATHRYN C. on

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Very easy and efficient

rene m. on

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Great service. I would definitely use u haul again.

Karen S. on

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Christian P. on

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John B. on

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Personnel should have explained that a 2 day rental is really a 48 hour rental and the trailer was due at 1142 in the morning on the drop off day.

Carolyn F. on

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LISA L. on

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Rebecca A. on

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So convenient, quick and easy handoff. Thank you for this and for offering the Moving Helpers option. I have shared this service with so many, and we will use it again and again, especially for college moves. Just perfect for that.

Inovel A. on

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Very nice and friendly staff.thanks

Stuart W. on

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Daniel I. on

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eric b. on

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Owners of business did a great job. Uhaul however needs to evaluate the condition of trucks and usage percentage that is used to deem a truck "workable". Our truck has loose steering and AC worked 50% of the time

Joseph P. on

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Original drop-off location in Charlotte was closed with no notice. Was disappointed in this but called U-haul customer service and they found a new drop-off location for me that was close by.

TYLER W. on

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Uhaul gave my reserved truck away, so I drove frantically around the city looking for one and randomly arrived at this auto shop. The team here is incredibly nice and helped me acquire a truck. Highly recommend this location.

vernon W. on

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Appears to be a Very well run facility

Brian R. on

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marcy a. on

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Tracey V. on

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Tom G. on

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As always, reliable in every way.

dartangnan h. on

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Danielle E. on

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