Customer Reviews for Southside Rentals
(U-Haul Neighborhood Dealer)

3,443 reviews

1717 S Walnut St   Bloomington, IN 47401

(812) 339-3240

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(812) 339-3240

1717 S Walnut St
Bloomington, IN 47401

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Gregory F. 
Rating:
3.0

Customer did not leave a comment.

Montica S. 
Rating:
5.0

I was disappointed that the dolly I requested was not available.

Chris B. 
Rating:
1.0

I filled the fuel the amount they mentioned but they charged additional 10 dollars. The lady who did checked out did not do it in front of me.

Duleeka W. 
Rating:
3.0

More counter help and phone service. I had to wait for 20 minutes to even speak to the person at counter. And watched as the company lose big money by putting people on hold forever. And never answering sad to watch. And the person at the counter is not responsible for lost revenue. Management is…

Hank W. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

jessie S. 
Rating:
2.0

I ordered a utility dolly and furniture pads. I wasn't given either. However I was only charged for the furniture pads but again I didn't receive any.

Kaytlynne B. 
Rating:
4.0

Customer did not leave a comment.

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Cortland C. 
Rating:
2.0

It took an hour and a half to finalize pickup. We we were that someone would be right with us. We waited and no one came….they even closed on us!! We had to knock and have someone open the door and finally help us! Very upset….then they charged us an extra day bc we got it back late….DUE TO TAKING AN HOUR AND A HALF to check our so of course we were late!

Heather B. 
Rating:
5.0

Very kind and helpful employees.

Jennifer B. 
Rating:
5.0

I was very pleased with this rental. The van was perfect for transporting equipment to our event, and at a reasonable price. Renting using the online portal was easy and the folks at this location were very friendly. We will definitely use this service again for future events. Thank you.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

scott N. 
Rating:
3.0

Customer did not leave a comment.

Louis S. 
Rating:
5.0

Everything went quickly and I had as much assistance as I requested when hooking up. The equipment was great. Nothing in my personal experience needed improvement.

Thomas N. 
Rating:
5.0

The lady at the counter was fabulous..I was sick and she got me a chair. She was fast and accurate..best experience..

Jami B. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Rick D. 
Rating:
1.0

I will never again ever rent from uhaul again

anne A. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Customer did not leave a comment.

joseph F. 
Rating:
2.0

When we went to turn in the truck, no one was in the building. I called out, multiple times, to no response. After 10 minutes, one person arrived, but would not help me as she had received a call about someone needing to rent a truck. Eventually another employee came to help me (after I had been waiting for about 15 minutes). There was no record of the change of trailer (made two nights before), and she was too busy (there were now 4 customers waiting in line) for me to tell her the remaining electrical problems with the truck. The next customer who tries to attach a trailer to that truck will discover the problems.

Rober N. 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

nothing

Cedric H. 
Rating:
5.0

They always do a great job.

Thomas F. 
Rating:
2.0

I rented a truck and the person did not changed the mileage or gas on the truck so when I dropped the truck off the charged me a addition $55. it took two weeks for them to finally fix it. I'm glad I took picture before and after.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Natalie B. 
Rating:
5.0

I only wish my drop-off location would have been chosen based on the location being open. I worried about the checkout/return process without personnel on site.

Meagan S. 
Rating:
5.0

The uhaul mobile 24 hour service did not work. I could not get a location verified... so I got charged the $20 that I did not want to pay for them receiving the van the next day.

David B. 
Rating:
5.0

Headlight out. Told them when I returned it in the am. Hopefully they fixed it.

Beth S. 
Rating:
4.0

Customer did not leave a comment.

Elise M. 
Rating:
4.0

I was very happy with the service, everything was taken care of very quickly!

Teresa W. 
Rating:
5.0

Southside Rental was excellent to work with. Uhaul itself was problematic. The system for after hours returns absolutely does not work. It also does not have any ability to report a problem. I am left checking my card online banking to see if I have a bullshit late return charge, despite having called a CS representative while being at Southside taking various photographs of the location/ condition of the trailer.

Charles S. 
Rating:
5.0

Check in was easy and quick. The customer service person at the desk was very nice and helpful. I will need a truck in August and will definitely use this company again.

Allison L. 
Rating:
3.0

My truck was very obviously well used but poorly maintained. The cab was disgusting, and wet.

Morgan B. 
Rating:
1.0

I reserved a 15 foot uhaul and was given a 10 footer. Wasn't able to get the 15 footer at all and they would not accommodate me for their mistake. I got charged $25 for gas after I had brought it back when it was just a tick under full. This place is a joke and the employees are only there for a paycheck and nothing else.

Brad H. 
Rating:
5.0

Customer did not leave a comment.

Elise M. 
Rating:
5.0

Customer did not leave a comment.

Manish G. 
Rating:
3.0

Make sure your drop off app is working correctly. And thus location needs more than one person running the counter.

George F. 
Rating:
3.0

Customer did not leave a comment.

Kamna C. 
Rating:
5.0

Customer did not leave a comment.

Aaron N. 
Rating:
3.0

Although I used the online check in when returning the vehicle on time on Sunday, I was charged for an extra day because the location was closed Sunday and staff checked the van in on Monday. No one has responded to my complaint.

Chantal C. 
Rating:
5.0

We would rent a u haul from u guys again we love u guys u guys are the best u haul company in Bloomington thank u ghys

Sarah H. 
Rating:
5.0

It was quick and easy to do, very nice people. Thank you!! I'm losing my home and I'm trying to get my things to storage so I at least don't lose that. I didn't calculate enough miles but that's ok, we filled it to where it was when we picked it up.

Sarah L. 
Rating:
3.0

The lot is not very big at the entrance but otherwise everything was fine.

fonya W. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Bryce M. 
Rating:
5.0

Customer did not leave a comment.

Jean B. 
Rating:
1.0

It took over 45 minutes for me to get the rental then the equipment I wanted to rent that said it was available online was not and the lady tried to sub me with a more expensive option of a trailer and wanted to charge me $0.79/mile on a trailer I used my own vehicle with and she then had to get the owner. Then when I went to return the trailer the app wouldn't work and it took another 45 minutes to just get it returned!

Courtney T. 
Rating:
5.0

Great customer service!

Erica H. 
Rating:
1.0

Terrible service, new employee on her first day no training and had to wait for her to get any help, dirty truck, they couldn't even locate the keys, pick up and drop off times were not adjusted for the length of time needed, I had no idea they would not be open when I returned the truck. I should of just wen't to menards.

Brandon W. 
Rating:
3.0

My cargo van smelled like an ashtray--actually caused a major asthma attack. It had not been swept out from someone hauling mulch in it so I swept it out. The right turn signal didnt work-so not very safe :( Southside rental has always been excellent to rent from previously

diane C. 
Rating:
4.0

Better technical training for new staff. Customer service trading for experienced staff.

Janet T. 
Rating:
5.0

Customer did not leave a comment.

Jean B. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

Customer did not leave a comment.

Herbert S. 
Rating:
5.0

Friendly and quick service.

Justin G. 
Rating:
4.0

Customer did not leave a comment.

Linda G. 
Rating:
2.0

I picked the truck up in Anderson with 99 miles left dropped off in Bloomington with 106 miles and they still charge me for 2 gallons of fuel

Jason D. 
Rating:
3.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
4.0

Customer did not leave a comment.

Michele A. 
Rating:
5.0

Customer did not leave a comment.

Walter C. 
Rating:
5.0

Customer did not leave a comment.

Vince G. 
Rating:
5.0

Emploee very friendly and said thanks I'll take it from here.

Michael C. 
Rating:
1.0

Office was not open on Sunday, however, after calling UHaul customer service we were able to drop it off at the location. The next morning we were charged $60 for pads we returned. I called the office. They claim the pads were not there and did not refund our money. The location is UNSECURED (no gates, fences, etc.). Bloomington has a serious homeless problem. While we were dropping off the trailer there was a person "casing" the area. If the pads did go missing it was because the location is UNSECURED and looks like a junk yard (literally). No plan to use UHaul again.

Larry S. 
Rating:
5.0

It was a little odd that I tried to reserve it at the one close to me, but was given one 10 miles farther away. I think they charged me 69 cents per mile, so that's about 14 bucks extra, plus gas. Not a huge deal, but still.....

David G. 
Rating:
4.0

I was not given all the information about my rental before pickup. I used the 24 hour pickup on my phone because I had to pickup on a Sunday. I called multiple times the week before to get questions answered but I was still not given the correct information from the people at this location or directly from u haul customer service. I've never had a problem with this location for pickup which is why I chose it, but I've also never picked up when they are closed. It took me over an hour to actually get the keys because they needed multiple contacts for me( which I didn't have because I wasn't informed that I needed this) and then I had to go and put more money on my debit card because I also wasn't told I would be charged $100 deposit. Overall very stressful and very disappointed

LaVon T. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Daren E. 
Rating:
4.0

The right blinker light and right tail light were burnt out. This seems like a basic safety check that should have been done on the van prior to rental. I did not realize it until I was 30 miles away.

Elizabeth K. 
Rating:
3.0

Customer did not leave a comment.

michael R. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
1.0

No one told us our selected drop off time (5:00 pm) was after hours when ordering or picking up. We attempted to drop off at 1:30 pm on a Saturday and they were closed. We had no directions for a truck return after hours. We called customer support and the representative was horribly rude. No help at all. We had to figure it out ourselves.

JUSTISS C. 
Rating:
5.0

Honestly, I cannot think of a thing. The experience was nearly flawless. Southside Rental is a wonderful business with terrific employees.

Timothy R. 
Rating:
4.0

Customer did not leave a comment.

Rusty K. 
Rating:
4.0

App would not upload images at check out

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Tamer S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

ann C. 
Rating:
5.0

Fast check in, and convenient return keys

Gustavo C. 
Rating:
5.0

I think it is a little crazy to have customers sign in their location when bringing the vehicle back. Not everyone has a smart phone available. I couldn't do the return process on mobile due to this feature. I was afraid I would get charged another day for this. So this feature should NOT be required.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

ALONSO F. 
Rating:
1.0

The van was covered with snow there was no ice scraper for the snow. When I went into ask for a scraper they gave me one that was very small. There was a couple other vans that did not have as much snow on them however they did not give those to me to rent.

Brett R. 
Rating:
5.0

Customer did not leave a comment.

MURTAGH T. 
Rating:
2.0

Improve your remote check-in process. It's not user friendly and there are way too many steps involved.

CHERIE A. 
Rating:
5.0

Customer did not leave a comment.

LEGNA C. 
Rating:
5.0

Customer did not leave a comment.

Middleway H. 
Rating:
5.0

When I tried to check in using the uhaul website I was constantly having to redo the process because my phone would refresh the page, which made me unable to check in the rental since it was a loop of getting to a certain point and being unable to continue. Fixing the mobile site would be incredibly useful.

ARIEL F. 
Rating:
4.0

Staff was helpful when I needed to switch drop off location.

HAROLD R. 
Rating:
5.0

My favorite U-Haul. I think we first used them in 1968 when we moved from Purdue to Nashville, Indiana. Long time ago. The changes U-Haul dumped on me over required "towing vehicles" was a hassle. How International Scouts and 4-wheel Jeep Cherokees became unacceptable for towing vehicles cost you some business but that hasn't affected the choice of my favorite U-Haul. IH Scouts were one ton off road vehicles. . .

james R. 
Rating:
3.0

Customer did not leave a comment.

PETER ALAN K. 
Rating:
5.0

Seamless check in & check out.

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

Heejin E. 
Rating:
5.0

Customer did not leave a comment.

LISA G. 
Rating:
5.0

They were the most helpful employees at the this location, even when we had to switch the type of trailer to pull

LOUANN L. 
No reviews have been submitted for this location.

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