I don't blame the location, a prior renter had damaged the van. The office staff handled the situation appropriately.NATALY H.
Customer Reviews for Spicewood Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle had a broken side window and I would have DEFINITELY refused to take it but it was all they had that size. That unit should have been taken out of service immediately it came back damaged like that. I was MORE THAN disgusted that I was forced to take itJohn W.
Great location. A little far from me but a very good service providerJohn M.
Excellent customer service - very good quality of vehicle - overall a nice professional experienceRohit G.
Nothing, great overall experience!Vevekananda J.
These guys are awesome. So friendly and helpful. Trucks are always clean and ready to go. The store is great too! I drive a few miles extra to get a truck here because they've always done us rightLeah H.
Customer did not leave a comment.DAVID R.
Customer did not leave a comment.lisa B.
Once you understand the process it is pretty painless, didn't know how â€œautomaticâ€ check-out would be. All in all, a good experience...MARC H.
Great attention to detailmarshall K.
Yes, 100%! We had a rental at Austin Boats in Lakeway and no one showed up the day of our rental because of weather. No one called or answered the phones. We called Spicewood Uhaul and Amy the as our hero! She called Uhaul and got our reservation transferred to her store and it was ready in less than 30 minutes. 10 out of 10 service!! Amy is awesome!Marcus H.
Customer did not leave a comment.Steven B.
very friendly, eager to help, light years better than my previous returnKELLY P.
Customer did not leave a comment.Kelly W.
Very kind, professional employees. Communicated well to keep reservation as scheduled and all!!Regina M.
Customer did not leave a comment.REINALDO C.
Great serviceKURT L.
I have shopped at this Ace Hardware many times. The staff is always very friendly and helpful. Always a good experience.JAMES G.
Nothing. Excellent, clean location with a super nice guy helping me. Just moved into the neighborhood and was glad I checked them out.Forrest P.
Excellent location - excellent friendly professional staffsammy S.
Customer did not leave a comment.George P.
Over charged me and random charges to my card now under uhaul I have to contest with my bank and when I called to get it cleared up I got really shitty serviceRobert W.
Customer did not leave a comment.Trae C.
The auto transport trailer had a major issue on the way to and from my destination. One of the trailer's ramps came out while I was driving on the highway. I was able to exit the highway and put the ramp back in, but very dangerous to have happen for no apparent reason. There was no car on the transport.James T.
Keep up the great work!Steve H.
The no touch pickup link said it expired before I got to my pick up time.John B.
Customer did not leave a comment.Glenn R.
Customer did not leave a comment.THOMAS C.
Customer did not leave a comment.Harry P.
Customer did not leave a comment.GARY M.
The truck was ABSOLUTELY DISGUSTING and this morning I find out that you charged us a TWENTY FIVE DOLLAR CLEANING FEE? The same truck that REEKED of cigarette smoke that made myself and my husband SICK? The billing is screwed up, this rental was awful, we turned in the truck with MORE GAS than when we picked it up, and you charge us a cleaning fee? I am absolutely appalled at this U-Haul experience.Katherine K.
Customer did not leave a comment.lisa B.
drop off after hours very easyRicky M.
Nothing - great serviceDaniel S.
Remove equipment from use which are no longer functional and neat appearingBen C.
Your website is vey unfriendly. I was searching for a 6'x16' & it rented me a 6'x12' without me realizing it. Also very difficult to navigate around. Then it wouldn't take my info & made me have to start overBilly D.
Customer did not leave a comment.Edward R.
Customer did not leave a comment.JACK I.
This was not the site we initially scheduled to pick up from. It was very much out of the way AND the truck we needed could not be picked up until the location opened because of scheduling issues. Your customer service at corporate was horrible. Some lady named Ashley was completely unprofessional.Abigail M.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.LAURA S.
They are very friendly, efficient and helpful. the location was perfect for me as well. Truck was ready to go and clean! Ramp easy to use too.HEATHER F.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Sharon L.
I am not sure if this is location focused but I'd recommend adding assisted brakes for the larger trailers.Steven K.
Great value!rex R.
Customer did not leave a comment.Obert C.
Customer did not leave a comment.Steven P.
Nothing. Your people went out of their way to help me have a wounderful experience.GALE L.
very friendlyPaul D.
Customer did not leave a comment.James K.
Customer did not leave a comment.Tracy H.
Customer did not leave a comment.Gavin F.
Customer did not leave a comment.CHRIS W.
Customer did not leave a comment.John M.
Excellent customer service. Quick pick up and quick return.Craig B.
Customer did not leave a comment.Enrique D.
Customer did not leave a comment.Walton B.
Superior customer service from the Rep. at Spicewood Hardware that waited on mekaren B.
Customer did not leave a comment.edd M.
Steve was quick, knowledgeable, helpful and kind.JOE B.
Easy as pie; truck was great, drove great, was clean. Couldn't have been easier.Robert P.
Customer did not leave a comment.Bruce H.
Exceptional customer service from pickup to drop off.Nick Z.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.RAYMOND ELLIOTT B.
Although I dropped off after hours I had called in prior to close and they were very friendly.Jean R.
Customer did not leave a comment.richard R.
Staff helped me get my car hooked up and were very friendly, but upon returning the trailer I was told there was not enough staff to help me unhook the trailer. Otherwise it was a great experience.MICHAEL E.
Super nice people to deal with.Kathleen R.
We were sent to this pick-up location four hours before our guaranteed reservation at another (much, much closer) location. When we arrived, they did not have any of the extra equipment (furniture and appliance dollies, furniture pads) we already paid for. The person in charge of the location could not find our reservation. She was back and forth about whether or not she had the equipment and finally found two dollies we needed. She said she could not take the furniture pad charge off our order and we would just need to make sure to tell the drop off location so we weren't charged for keeping something we didn't have. She quoted a completely different mileage, charge and rental length of time than our reservation when she found it. Despite prepaying, she asked to swipe our card. We asked if it was for incidentals or why it was being swiped (and charged 39 cents). She said she did not know why she needed it. When we expressed concern that we could be charged twice for the full amount, she could not say whether or not that would happen and simply said to take it up with customer service if it did. 45 minutes later, we did get the truck and dollies we needed (yay!!!) but we did not feel good driving away after the pick up professional felt so uninformed and could not answer some pretty important questions.Brandon C.
Equipment was readily available for same day rental.Timothy C.
Less than 5 min to return car carrier. Very smooth operation.Presley F.
The best service was given at the Ace store in Spicewood,Texas. Very helpful and professional. Thanks Dovie HaydenDOVIE H.
Not limit how many miles you can drive because I was maxed out before the drop off so I was forced to pay per mileShawn S.
Customer did not leave a comment.James K.
So much easier than expected!! Plus it was only $30 for 2.5 days. 90% contactless, did most of it on my phone. Would definitely do it again!!Gretchen H.
Customer did not leave a comment.Zona W.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Scott S.
Debra checked me in and was very helpful.John H.
Great serviceDamon K.
Customer did not leave a comment.stephanie M.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.AMIR M.
Customer did not leave a comment.Milton L.
First Class operation..Hayden W.
Easy peasy can't say I have ever had an easier process for getting a UhaulJon B.
Customer did not leave a comment.Steven D.
Customer did not leave a comment.Jamie R.
Customer did not leave a comment.David R.
Always great support and a great selection of Teucks and trailers when I need them.Christopher G.
Customer did not leave a comment.Keith H.
Customer did not leave a comment.Praveen D.
I rented there before. Friendly staff and great selection of UHauls.Daniel P.
Customer did not leave a comment.doug A.
Spicewood ACE always has great staff and very clean UHaul equipment.Rene B.
Customer did not leave a comment.Brian W.
Every thing was very goodStephen Z.