Customer Reviews for Spicewood Hardware
(U-Haul Neighborhood Dealer)

1,217 reviews

20700 Hwy 71 W   Spicewood, TX 78669

(512) 782-8677

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 5 pm
Special Operating Hours
  • 11/24/2022: Closed

Services at this Location:

Contact Us

(512) 782-8677

20700 Hwy 71 W
Spicewood, TX 78669

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 5 pm
Special Operating Hours
  • 11/24/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Edward N. 
Rating:
5.0

Customer did not leave a comment.

Shanda M. 
Rating:
5.0

Customer did not leave a comment.

Noe S. 
Rating:
5.0

This store and every employee goes out of their way to be helpful, friendly, courteous, and professional.

Wayne B. 
Rating:
1.0

OVERCHARGED TOO MUCH, I HAVE PROOF RECIPE $90 GAS TO FILL HALF AS INSTRUCTED , CHARGED $85 FUEL SERVICE PLUS GAS AS WELL $100 RATE FOR SMALL TRUCK. STORE MANAGER REFUSED TO FIX , ACE HARDWARE AT BRAIRCLIFF TX

ronnie H. 
Rating:
1.0

The trailer's brake light and turn signal were wrong, 2 wheels worn flet and it was pulling my car (Mercedes ML) a lot. I ordered 12 pieces of furniture pads, but I didn't receive them, but it's on the invoice and I had to pay for them. The seller sold me an electrical adapter that was much more expensive than what was needed, but this also only became clear afterwards.

Istvan H. 
Rating:
5.0

The location was great but the U-Haul reservation people are terrible. Very bad customer experience. Calling me the day before and telling me the reservation for 2 days could not be honored and then blaming me having supposedly acknowledge three times during the reservation that it was not guaranteed. It sounded like a lawyer telling me it was all my fault. Then it turns out there was nobody else going to rent the trailer the next day so the dealer ended up giving a two days. This is a terrible customer experience and the agent was horrible.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
1.0

Uhaul employees were very rude. Uhal had canceled my reservation severaltimes, changed my pickup location twice that was more than an hour away and expected us to pay the extra milage. Uhaul also changed my pickup and drop of time several times. Not one Uhaul location in Marble falls and in Spicewood were able to abide by the reservation agreement. Later that day I was going to swap out a Uhaul truck at the same location that was an agreement., not one person had a clue on what was going on. I will not use Uhaul again.

David C. 
Rating:
5.0

Customer did not leave a comment.

Anirban B. 
Rating:
4.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

penpicha R. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
4.0

Customer did not leave a comment.

Nancy N. 
Rating:
4.0

Computer system slow and did not work. Also could not find my reservation.

Pat W. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

Customer did not leave a comment.

Reinaldo C. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

All was fine. Counter help was great

Michael P. 
Rating:
5.0

Thank you

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Harley P. 
Rating:
5.0

Customer did not leave a comment.

April R. 
Rating:
5.0

I made a mistake and booked my truck rental initially with the wrong store location....Pat was very accommodating and rebooked the truck in the correct manner...Hanna was also great during the pickup and drop-off...hats off to both of these staff members..they understand the importance of GREAT customer service!!

Brent C. 
Rating:
5.0

A great team of people works at this location. I have and will always use this location for all my UHaul rental needs,

Richard W. 
Rating:
5.0

excellent and friendly service by Pat. highly recommend this location

Blaine J. 
Rating:
1.0

Do not use this location. They didn't put my furniture dolly or moving pads in the truck even after I just had a conversation with them. Then the next day when I told them my husband and I broke our backs lifting furniture two people behind the desk laughed about it. Then when I confronted the person who forgot she tried to lie straight to my face. Never again will I ever use them.

patricia V. 
Rating:
5.0

Customer did not leave a comment.

Lydia S. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

The location was perfect, but they didn't have the right truck size, and the central office didn't let me know until the morning of my move day. That was super disappointing, though not at all the locations fault.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

kenny S. 
Rating:
5.0

Customer did not leave a comment.

RALPH J. 
Rating:
3.0

The trailer was not properly tightened to my ball receiver. The trailer ended up coming off my hitch and slamming into the back of my receiver. Luckily I was at a uhaul storage location and they put trailer back on and replaced wire harness that broke when trailer fell off hitch.

Tony G. 
Rating:
1.0

Hooooorrrrribbbllllee horrible horrible customer service by UHAUL - not the local store (who was amazing). I have never been so disappointed. Disgust. I don't think I will ever use uhaul. They fraudulently took my money and never delivered. And good luck getting a hold of anyone in a reasonable time. And everyone punts you to someone else.

Jennifer B. 
Rating:
2.0

This was another self help site and I had no way to turn in the blankets that I had to pick up at a separate location. U-Haul push for self help is nothing short of a disaster and will push me to try other companies for my moving needs!

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

cindy B. 
Rating:
5.0

Honestly, I first checked the Bee Cave Home depot but they didn't have a thing available. I googled U-haul and of course when I saw Spicewood Hardware knew exactly where that was. That was actually the perfect location, it was less than a mile from the storage unit I was cleaning out. Won't need to ever call Home Depot again.

Diane A. 
Rating:
2.0

The attendant of the establishment that manages the trucks took 45 minutes to give me the keys. This delayed my entire moving schedule. I paid for two dolly to help me carry heavy furniture and it wasn't provided nor was it in the truck. This was another issue that compromised my schedule.

Ary D. 
Rating:
4.0

This is an Ace Hardware, so expect to take more time to check in than at a full U-Haul dealer. I was charged for extra mileage which was my fault for not calculating what I really needed for my trip, so the contracted milage was too low.

Robert G. 
Rating:
5.0

Very easy and good equipment. Rented a hand truck which was sold it more for appliances a lighter weight easy to use hand cart would've been better to have on hand.

Brian A. 
Rating:
3.0

Customer did not leave a comment.

Matt C. 
Rating:
1.0

The actual Spicewood location was fine and Hannah was the ONLY person that was helpful in our whole nightmare experience. We reserved the truck to be picked up at the Slaughter Lane/ I-35 location and at 5pm the day before the movers were to arrive at 8am we were told we had to drive 1 hour away to Spicewood to pick up our vehicle. Tristen (Slaughter Lane Manager) was a complete JERK and NOT helpful or sympathetic to our situation at all. Then, because we had to pick up that night to have the truck in time for the movers next morning, we were charged MORE. AND we were THEN CHARGED for 45 miles over - WHICH WERE THE MILES WE HAD TO DRIVE TO PICK UP THE TRUCK AT LOCATION WE DID NOT CHOOSE! We drove by the Slaughter location MULTIPLE times throughout the day and saw (2) 20' trucks parked in the lot, but conveniently they were GONE and rented to someone else by later that day - EVEN THOUGH we had this reservation in place for 2 weeks! Truck itself had a broken passenger side mirror that just spun around and around in the wind on highway.

Anthony S. 
Rating:
4.0

Took forever to check in and out, better than other uhauls I've been to though.

Madison G. 
Rating:
5.0

Customer did not leave a comment.

tim H. 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Easy to get In and out of parking lot and process was easy. Plus the people that work at ace hardware are always helpful!

Heather F. 
Rating:
5.0

One of the best Uhaul locations that I use.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Always friendly and courteous treatment from the staff at Spicewood Hardware, check-out was quick and easy.

MICKEY M. 
Rating:
4.0

Customer did not leave a comment.

CHRIS T. 
Rating:
5.0

The staff at Spicewood Hardware are amazing. It is my favorite location to rent equipment.

Walton B. 
Rating:
5.0

Friendly service

Paul D. 
Rating:
5.0

The folks at Spicewood Hardware are always courteous and helpful. I use this location frequently for U-Haul rentals, and I am happy to see they are expanding their U-Haul operations.

MICKEY M. 
Rating:
5.0

Great customer service!

Hilda E. 
Rating:
5.0

Customer did not leave a comment.

Taylor G. 
Rating:
2.0

The gas gauge was incorrectly marked. I only drove 10 miles and was charged 8 gallons of fuel. The location would not change it. Will not recommend or return.

MICHAEL D. 
Rating:
5.0

Great drop off location.

JeanBaptiste J. 
Rating:
5.0

Great pick up and return staff. You guys should be proud of those both of the stores

wes S. 
Rating:
5.0

The Ace Hardware Staff was the first time dealing with anything U-haul related that was friendly, accommodating, and knowledgeable. My time with the Ace Hardware team, made the normally nearly tolerable experience renting from U-haul a pleasurable experience. However, the U-haul App sucks. It's confusing, overbearing in requirements, and misleading if not completely worthless. If this is the future of U-haul, I will find alternate rental sources.

SCOT M. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Harald G. 
Rating:
5.0

Loved the easy parking!

Harald G. 
Rating:
5.0

Great customer service!!!!

LeeAnn P. 
Rating:
5.0

Customer did not leave a comment.

fred B. 
Rating:
5.0

Customer did not leave a comment.

Saajan P. 
Rating:
5.0

Customer did not leave a comment.

VANCE M. 
Rating:
5.0

Customer did not leave a comment.

COLEMAN P. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

All Staff is excellent. Hunter always makes sure the customers are ready and everything is taken care of with ease. Even when the app had some tech diff when we rented the last time. We'll done. I recommend regularly and automatically when the conversation comes up.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

ANNA N. 
Rating:
5.0

Tire was low. Had to put air in tire. Radio did not work. Back had dirt in it. I had to clean out.

BROOKE J. 
Rating:
5.0

Customer did not leave a comment.

BRADFORD M. 
Rating:
1.0

Deliver product ordered. Respect customer opinion regarding fuel level return comments at less than full at delivery. Employer was rude at return. Ace Hardware is not a good UHaul experience. Pick up and return at the paint center...?

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Ynema M. 
Rating:
5.0

The location is great. Uhaul is horrible. I went to pick up my trailer and the previous customer returned it to the wrong place, so it was not available. My reservation was for Sunday afternoon. I needed to move out 2 trailer loads that day, and they didn't have my trailer. The people at Ace were able to get me a truck instead which was not ideal, but it was my only option. Uhaul was unwilling to discount the truck or work with me to rectify the situation. They not only charged me more than what my original reservation was for, but also charged me mileage. The customer service at Uhaul put me on hold for 40 minutes when I asked to speak with a supervisor. Because of my time crunch I had no choice but to just move on and pay 4 times what I originally agreed to. The guaranteed reservation $50 crap they show on their website is BS. Their customer service is absolutely horrible (Not Ace hardware, but Uhaul corporate) If you have another option take it.

David R. 
Rating:
4.0

Customer did not leave a comment.

chris G. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
5.0

The staff were very informative and helpful at the Spicewood Ace hardware location. Very good experience

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

JULIA S. 
Rating:
4.0

Customer did not leave a comment.

MOHAMAD K. 
Rating:
5.0

Very Helpful! Another good rental from Spicewood Hardware

ALEX E. 
Rating:
3.0

Customer did not leave a comment.

MOHAMAD K. 
Rating:
5.0

Customer did not leave a comment.

LEIGH C. 
Rating:
5.0

Thank you

Jeffrey M. 
Rating:
5.0

Excellent customer service, made the whole process easy and straight forward. Only other comment, I wish they had a larger selection of trailers.

VEVEKANANDA J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Keep up the good work

JOHN W. 
Rating:
5.0

Pat and the other associate that helped me with the rental were knowledgeable and helpful. Renting again from this location on Monday...

Scott L. 
Rating:
5.0

No suggested improvements. It was a smooth transaction and a pleasant experience.

GREGG RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Donise E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Employees at Spicewood Ace are always top-notch.

Ryan A. 
No reviews have been submitted for this location.

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