Customer Reviews for Sponge Brothers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sponge Brothers

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Nick M. on

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Customer did not leave a comment.

Cody P. on

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MOHAMED A. on

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the young lady who works at the front desk should change her attitude

Cindy B. on

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uhaul as a company is from 1 to 10 a 1at best I your company will be my last resort and you can call me and will be happy let you know it was not fun dealing with your 1800 group 2038873520

AMANDA E. on

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Kyle W. on

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Jennifer A. on

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Amer S. on

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More comfortable trucks

EDMOND H. on

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DONNA F. on

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Nothing. Stacy was so nice and helpful! EXCELLENT customer service!!

richard L. on

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Make it clear whether they do or do not have dollies, hand trucks, blankets, etc. As for the truck itself, they did an excellent job. In and out quickly. Explained all charges. Good people.

ROBERT S. on

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The people of SpongeBob are very accommodating very nice to deal with I rented from them before and I will continue in the future and highly recommend them

Danielle B. on

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Steven A. on

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Computer system was down and they didn't even know if the trailer was at their location or not. Then they charged me for a second time, after I told them that I already paid in full and even made me fill out the paperwork again. Very frustrating

Gregory A. on

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Nice lady.

JOHN P. on

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Customer did not leave a comment.

Oliver B. on

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DropBox system and UHaul App did not work, the pickup location was closed (it was not the one I had requested and when UHaulo switched me to it I was assured I would be able to pick up the truck without difficulty. The UHaul phone numbers / menu system I called did not connect me to anyone who could help -- I was fortunate to find a 24/7 UHaul dealer down the road who offered to help -- they put me in touch with the regional dispatcher who gave me the coes over the phone tp get me into the lockbox. I was half an hour late starting my move as a result. Next time I move I will shop around other rental companies.

ROBERT S. on

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Nice people to deal with very accomodating

Puneet K. on

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Ajay B. on

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Vikram K. on

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The systems failed at the locations and we were kept waiting for 1+ hour and we lost our moving time slot. Also they charged me for 2 days since they could not allot me for one day.

Keith M. on

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FLYNN K. on

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Charles B. on

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Gas gauge was on empty when truck was picked up. When I dropped of the truck I was told I should have received a voucher for fuel. This was not the pick up location I made the reservation for. I was relocated 30 minutes from original location. This added time, fuel, miles and aggravation to a long heavy move. The below average rating is more for uhaul than for the particular location.

MIKE H. on

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STEVE M. R. on

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While we were there there were customers complaining about your service and there was no resolve in sight as the manager said no one was available to help as they can only do but so much.

yolanda K. on

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Overall Perfect Thanks For Your Service

James S. on

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Dawn S. on

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mike G. on

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Return vehicle no damage just normal road dirt on the outside and Winter sand inside claiming they were going to charge to clean ,ridiculous !

Georges S. on

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I would say the rate/ mile is too high. Truck drivers get paid 0.34/mile, the state reimbursed 0.45/ mile. 0.89 cent per is too much.

Alexandra K. on

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Customer did not leave a comment.