Customer did not leave a comment.ROBERT Z.
Customer Reviews for St Albans Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
owner wasn't there, tried to complete on line...horrible experience.Vicki T.
Couldn't have been any easier! The best U-Haul location I've ever dealt with. Enjoyable experience!Walter B.
Excellent experience. Very easy process! Everyone at location was nice and helpful.JEFFREY E.
Customer did not leave a comment.dan S.
When I got to this location at 10:00 am nobody was there to check the truck and trailer in. So, I had to drive back there again to turn it in at 2:00 pm. The guys tried to be helpful, but my phone wouldn't access my location and I still could get my my rentals turned in until later when the Uhaul guy got there and turned it in manually. Uhaul has a good scam going with making it difficult to turn equipment in. I will never rent from Uhaul again, I can promise you that. I wasted half my day getting my Uhaul equipment turned in.William H.
Have someone there to oversee the pickup of the reservationJohn S.
Customer did not leave a comment.James L.
I called to cancel this storage unit 4 times last month and stopped at the storage until once as well. I spoke to Brandon the first time he said he would call me back he never did I left 3 messages to cancel the unit and was charged 75.00 on May 2nd. I would like a refund. I asked for a refund and received no reply to the email.Paula H. | Overall Experience
A little confusion picking up. But the location was great to work with. Made the pickup very easy. Thank You!!!debbie C.
Customer did not leave a comment.LISA MARIE R.
Friendly staff! Great experience! Will definitely use this location going forward for U-Haul rentals!KIMBERLY DAWN H.
They were super helpful! I came to rent a 5'x9' trailer without an appointment and they helped get me set up and on my way in just a few minutes. Would definitely recommend this place to friends!ANDREW STEVEN F.
We had a slight problem with the dolly but brandon was so quick to remedy the situation and so accommodating! He was very kind and easy to work with, and the truck was in great condition. I will definitely be using him and his trucks every time from now on! Very trustworthy!Hali K.
I was charged for pads I didn't get. I should get a refund of $10.00 plus tax.Jeffery A.
Customer did not leave a comment.jammie F.
Customer did not leave a comment.Phillip R.
This was as easy as it could have been. The staff and experience was above average. Will definitely rent from this location in the future.Brian H.
Customer did not leave a comment.JONATHAN M.
Tried to return and couldn't get anyone at location on the phone. Website said they were open til 7 pm but was owed when we got there at 3:3] pm a day earlier than we were to return. Couldn't do the phone return due to the location.Howard D.
Customer did not leave a comment.Josh M.
Customer did not leave a comment.dorsey E.