Customer Reviews for Stack & Go Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stack & Go Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Charles C.
Rating:

Customer did not leave a comment.

john P.
Rating:

Owner was very helpful, knowledgeable and understanding about me bringing it back a day late. I fell off the back, split my

Samantha S.
Rating:

The paperwork I received said the business was open until 5:30pm but when I arrived it was closed at 4pm

Reggie W.
Rating:

The gentleman who assisted us was very polite and professional.

wendy D.
Rating:

Customer did not leave a comment.

Linda M.
Rating:

A Walnut street sign would have been good.

Donald G.
Rating:

Good place to rent trucks from. Always helpful and go above and beyond in helping the customer out.

Joseph K.
Rating:

I was very impressed with the warmth and hospitality of the individual who helped me. He was extremely helpful and would recommend him to anyone.

AShley W.
Rating:

I paid for a big truck and was given a smaller one.

Steven M.
Rating:

Great storefront and employees.

Tammy E.
Rating:

The 24/7 online is very time consuming for pick up of truck and key. Wish this could have been done from home.

James D.
Rating:

Customer did not leave a comment.

Kayla M.
Rating:

I still have not received my refund yet

Steven R.
Rating:

I reserved two weeks in advance my trailer was not there I sent me the three locations 140 miles from my house very poor service

Doug B.
Rating:

Customer did not leave a comment.

Lacie C.
Rating:

This location was wonderful and all staff was very helpful!

maynard J.
Rating:

Please make the orders complete and correct. I ordered 2 dozen blankets but got only one dozen. Other than that, the service was great. The men hooked me up and I had no problems on my journey.

susan L.
Rating:

Charge what you say you are going to, not 140.00 more

karen C.
Rating:

They were closed on Saturday an Sunday.. Saturday was the day of drop off.... Would of been nice to be sent to somewhere that was open..

MICHELLE B.
Rating:

Everything ran smooth . I would say they are fine with what they are doing .

Floyd P.
Rating:

Customer did not leave a comment.

John C.
Rating:

Great place friendly folks

gary W.
Rating:

Customer did not leave a comment.

Corey J.
Rating:

If you're going to get a U-Haul don't do it online. Servers was down for 45 min trying to process my payment for pickup.

Robert S.
Rating:

Customer did not leave a comment.

Joanne B.
Rating:

All of the personal at this location are outstanding. Helpful, offering to give pointers, efficient, well trained and just plan nice folks.

Raymond C.
Rating:

The auto transport had a defective crank for strap on right side. I had to go buy a strap to go around strap on wheel and connect to frame before I could transport vehicle.

PAUL M.
Rating:

Customer did not leave a comment.

Kenneth M.
Rating:

Customer did not leave a comment.

JUSTIN R.
Rating:

Customer did not leave a comment.

Aaron B.
Rating:

I just dropped it off. Easy in and out - great location on the railroad.

debra J.
Rating:

This was a long and unrelenting journey for me. The staff here was very helpful and went out of their way to assist me. I also appreciate the associate (Barbara) who was able to clarify the transaction issue. I certainly appreciate her determination and commitment in finding a resolution. I am grateful to everyone who was able to step and find answers. Keep up the good work!

robert P.
Rating:

Customer did not leave a comment.

Danny G.
Rating:

Customer did not leave a comment.

TERRY C.
Rating:

A restroom their would be good

GREG H.
Rating:

Way too expensive when I turned it in the gentleman here said I should have rented it by the day and took it with me lot cheaper instead of drop off

Wendell S.
Rating:

Great people, what can I say?

WENDELL S.
Rating:

Drop off is problematic. No good area to turn around or park without blocking traffic. The only good thing was thus area is an alley and not heavily traveled. Great staff though!

Grace M.
Rating:

Customer did not leave a comment.

Victor B.
Rating:

Customer did not leave a comment.

MICHAEL M.
Rating:

Customer did not leave a comment.

David G.
Rating:

It took about a 1/2 hour to check in (I had call in a few days earlier and pre-register ). The reason it took so long was U-HAUL was updating their software and the computer keep hanging up.

WENDELL S.
Rating:

Operator was thankful upon inspection that I had taken the time to wash compartment out prior to return. He was very apologetic regarding my initial issues on behalf of U-Haul. He assured me this trailer would have never left his location in that condition. I did help him lift trailer off of my receiver though. Surely there is, or can be, a device to assist with this task. My back was tight after this action and I feel for the operators who must do this regularly! Neither of the two I was exposed to were young in my eyes!

Naomi D.
Rating:

Customer did not leave a comment.

jay C.
Rating:

Start rental time when you are actually set up & leaving rental location. Lost 1 hour getting set up.

DOTTIE D.
Rating:

Customer did not leave a comment.

William S.
Rating:

Customer did not leave a comment.

Andy G.
Rating:

Customer did not leave a comment.

Robert C.
Rating:

Customer did not leave a comment.

Steve P.
Rating:

I made my reservation a couple of weeks before the pick-up date. I DID refer my sister-in-law there two days before my pick-up date since she needed to move some items on the same day. In their rush to fill her needs they forgot and rented my reserved dolly and did not have the blankets I had reserved. So my planning ahead and reserving on-line did not take precedence over a newer last minute customer.

nancy W.
Rating:

The team at this location went over and above to help me during this very stressful moving time. I recommend everyone moving to choose this location! This team is aiming to provide the service you need when preparing to move!! Thank you!

Chris B.
Rating:

Customer did not leave a comment.

Jonathon T.
Rating:

Customer did not leave a comment.

Carl F.
Rating:

The check engine light came on, and a couple other issues with the Truck.

KEVIN C.
Rating:

Customer did not leave a comment.

Jeradi C.
Rating:

Can't think of anything. Looking forward to renting from U-Haul again.

Thomas J.
Rating:

The manager and employee was excellent in delivering great customer service

JOHNNA J.
Rating:

Best experience I ever had.. first time renting one and next time I have to move again I will definitely use U-Haul again for sure

PATRICIA C.
Rating:

Customer did not leave a comment.

Abraham Z.
Rating:

Customer did not leave a comment.

Don D.
Rating:

Van or Pick-up truck availability would be awesome!!!

Debbie B.
Rating:

Customer did not leave a comment.

JEFF S.
Rating:

Great customer service , very nice place , great experience and they make it easy.

Jason S.
Rating:

Customer service not the greatest. Charged $53.52 for 2 days by local agency, then received an e-receipt for $26.75 for a 2 day charge for same equipment. They said they changed return date to reflect only 1 day, but receipt said 2 day rental. Won't go back to this location.

Gail L.
Rating:

Customer did not leave a comment.

LISA C.
Rating:

I am waiting on Uhaul to fix the extra charged on my bank card. For a 20 mile move cost me 54.44+14.54+90.98! Usave storage unit's owner spoke with me and said the guy who checked in 2 trucks got the mileage mixed up, there were only 2 trucks on the whole lot. 10 ft. And a 15 ft. That's it! I spoke with Uhaul's customer service department, she explained the paperwork didn't make sense, she turned it over to the management team. So, I am waiting for this to be fixed! Lisa Chamberlin

Stephen L.
Rating:

Customer did not leave a comment.

dan G.
Rating:

Customer did not leave a comment.

Abraham Z.
Rating:

Customer did not leave a comment.

Robert W.
Rating:

Provide pickup at location requested. I had to drive nearly an hour extra round trip after haul switched me to this location. Get your act together on dealer software, software messed up trying to give me a truck rented the prior day and had to go through setup twice.

john S.
Rating:

Customer did not leave a comment.

DORIS B.
Rating:

Customer did not leave a comment.

JOHN R.
Rating:

Excellent customer service continue to treat others the way I was treated. Thanks for a great experience

LESLIE P.
Rating:

Very friendly and helpful. Answered all my questions. Nice guys!

DANNY S.
Rating:

Customer did not leave a comment.

DEBRA C.
Rating:

Everyone in the office were very helpful and pleasant to deal with. They made the whole renting experience quick and easy. The truck was clean and in great shape, too!

JOSEPH B.
Rating:

Truck was so out of line that it looked like it was driven at angle when looking from behind. Very unsafe.

DAN Y.
Rating:

Receiving Location was closed and there were no directions for contacting anyone for drop-off.

WILLIAM T.
Rating:

Great customer service

JULIA S.
Rating:

It was my first time renting a truck and he made it very easy. He was very nice and helpful.

TIM P.
Rating:

Customer did not leave a comment.

BROCK S.
Rating:

Customer did not leave a comment.

STEVEN A.
Rating:

Customer did not leave a comment.

VICKIE H.
Rating:

Customer did not leave a comment.

MARK S.
Rating:

I didn't feel I was completely informed of the different rates depending on which day the u-haul was rented. I was in an accident and needed the truck for work purposes. I had enough going on that I didn't need to end up paying an extra 112 dollars for mileage when I could ave saved it by just waiting until Monday to rent.

BRIAN P.
Rating:

the computer system was having trouble other than that the office people were friendly and went out of their way to help us. the truck was impressive to say the least

ashley P.
Rating:

Great staff and services!!! Thank You!!

ANDREW R.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top