Customer Reviews for Star One Auto
(U-Haul Neighborhood Dealer)

199 reviews

4835 Airway Rd   Dayton, OH 45431

(937) 660-9913

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(937) 660-9913

4835 Airway Rd
Dayton, OH 45431

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Our reservation was for a different site that is a dedicated Uhaul shop, but they called the evening before pickup to let us know they did not have the trailer we needed but there is one for us at Star One Auto. Upon arrival at Star One Auto, we were a little skeptical, but the owner is super friendly and very helpful. As soon as he greeted us all of our skepticism was gone. All of the reservation information had been transferred over without issue. Best advice to the next customer would be to prepare for a little fun banter, the owner of Star One Auto is a great guy.

NICOLE V. 
Rating:
5.0

Customer did not leave a comment.

ERIN T. 
Rating:
2.0

It was bad

DAMIAN M. 
Rating:
3.0

Customer did not leave a comment.

ROBERT G. 
Rating:
2.0

I requested the truck for 8hrs and was told I need to be back before that

GABRIEL W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN E. 
Rating:
1.0

ABSOLUTE WORST EXPERIENCE EVER!!! Trying to get a hitch and trailer installed I was told to go to Middletown to pick up the hitch which would be installed at the Airway location. Got to Middletown and they knew nothing of those instructions. Was told the 2pm appointment I was EMAILED was an error and it would take an additional day. Showed up that day and was told they accidentally scheduled my appointment for a Cincinnati location.

ALEXIS W. 
Rating:
5.0

Customer did not leave a comment.

Karl R. 
Rating:
5.0

Customer did not leave a comment.

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
3.0

Customer did not leave a comment.

ray G. 
Rating:
5.0

Customer did not leave a comment.

SHAWN E. 
Rating:
4.0

Customer did not leave a comment.

christopher V. 
Rating:
4.0

Customer did not leave a comment.

TONA K. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS K. 
Rating:
5.0

Very courteous

DARRIN M. 
Rating:
5.0

A very smooth transition and moving experience, everything went just great with my move to South Carolina from Ohio. I thought the cost was just a little too high but the service was excellent.

EMMETT F. 
Rating:
4.0

Customer did not leave a comment.

Sara C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Great location

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

TORI W. 
Rating:
5.0

Customer did not leave a comment.

FURIOUS S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Excellent service

JOHNNY H. 
Rating:
5.0

Customer did not leave a comment.

james E. 
Rating:
5.0

Uhaul as a company does not have a good system for closing out your order after drop off if a customer can't get the app to work. There should be an alternative means to close out the order instead of commenting they will put a note on the record that I dropped it off at the proper location. It leaves me the customer in a bad situation because the order is not closed out, which means I'm liable if something happens between the time of drop off and verification when the business opens up the next day. Luckily after numerous tries and attempts I was able to get the application to work and close out my order after drop off. You make it to difficult if the normal doesn't work....or the technology fails and put all the burden onto the customer to figure it out. Anyway, I hope this helps you as a company to provide a better service, it use to be really simple to rent from you and now it's difficult.

Thomas B. 
Rating:
5.0

Great jobl

Jeff T. 
Rating:
3.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Great service

JEFFREY T. 
Rating:
5.0

Everytime i use this facility i get excellent service and the equipment is always clean and in good condition. Small dealer big time service....by far the best in Dayton

Dexter C. 
Rating:
5.0

Customer did not leave a comment.

Kristine S. 
Rating:
3.0

Customer did not leave a comment.

KELLY S. 
Rating:
5.0

The best

Jeff T. 
Rating:
4.0

I don't think the van had been whiped down. The agent was outstanding, courteous and efficent. As always I turned the van in better than I found it.

David B. 
Rating:
2.0

I was charged for a dolly which I requested, but was not provided. I called a service representative upon realizing this Right after picking the uhaul up and was told that I would not be charged for the dolly as I was not given it. Despite being told this by the customer service representative and telling this to the man I dropped the uhaul off to it was listed on my receipt as I was charged for it.

Natasha F. 
Rating:
3.0

Tried returning the same night 4 hours later and your app or service was having problems tried to call to speak with someone at uhual 1800 number was on hold for over an hour before I just gave up don't think I'd recommend your services again

Daniel D. 
Rating:
1.0

To far away from what I needed

Tabatha B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYDUANE E. 
Rating:
5.0

Fantastic service!!!! Very professional and courteous... This was my second time using this location. Will definitely use again in about 6 months.

Kevin E. 
Rating:
5.0

Nice and smooth and quick

DALEVON H. 
Rating:
5.0

Tony is a class act. Star One Auto is the best!

Jeffrey T. 
Rating:
5.0

Star One Auto is the best!

Jeffrey T. 
Rating:
2.0

I reserved the truck for 4 hours online to be told that I could only have it for 2.

DREXELL B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L. 
Rating:
5.0

Star One is a first class business.

Jeffrey T. 
Rating:
1.0

Customer did not leave a comment.

Margaret A. 
Rating:
4.0

My fiance dropped the trailer off after hours so I do not know anything about this location.

Shannon W. 
Rating:
5.0

Star 1 Auto is first class.

Jeffrey T. 
Rating:
5.0

They were helpful and supportive in every way.

Brenda M. 
Rating:
5.0

Customer did not leave a comment.

SILVIA R. 
Rating:
3.0

I was told the initial cost was $84 plus tax which was $111 I drove it straight to Columbus and put 83 miles on it and now they're charging me for gas I'd like to know why

John J. 
Rating:
5.0

Customer did not leave a comment.

Kristen W. 
Rating:
1.0

Could not get the phone app to accept the photo when trailer dropped off and was charged an extra day plus after hours fee. Ended up costing triple that the original estimate was.Customer service said the dealer would have to agree to refund..45 minute holds on Uhaul customer service phone number...not user friendly.

Ronald P. 
Rating:
4.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

darryl M. 
Rating:
1.0

Customer did not leave a comment.

Dexter C. 
Rating:
4.0

Customer did not leave a comment.

SWAIBU M. 
Rating:
5.0

Service was excellent.

CHRISTOPHER L. 
Rating:
3.0

Apparently you have changed the policy where you get charged based on the drop off time. As a result, I was unexpectedly charged an extra day rental even though the site was not even open. That was never the policy in the past and it was not explained to me. This change will drive me to pick up my rental at the very last minute on the pick up day.

Thomas D. 
Rating:
3.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY H. 
Rating:
3.0

The mileage on the rental contract did not match the vehicle odometer. The turn-in date on the rental contract was incorrect. It reflected that I had to turn in the vehicle less than 24 hours after I picked it up, though it stated I was allotted 2 days to complete the move. Finally, many of the moving blankets were wet/damp and very dirty, even though they were packaged in plastic. They smelled like wet dog and were unusable. Sloppy, deceptive management!

Russell G. 
Rating:
3.0

Truck had an oil leak and power steering leak. It smelled like burning oil . The truck road and drop e very rough.

ANNA M. 
Rating:
5.0

GOOD SERVICE AND GREAT JOB

Johnny H. 
Rating:
5.0

Tony is a great friend and representative.

Greta R. 
Rating:
1.0

Thru my transmission out on my truck with that big huge hole out in the parking lot

Sherry H. 
Rating:
5.0

The owner was very helpful. Trailer was clean and pulled very well, good tires. I will definitely come back here if I have a need.

Thomas M. 
Rating:
3.0

Customer did not leave a comment.

Andreas B. 
Rating:
3.0

Uhaul quoted me 3 different rates. Ridiculous.

Sandra T. 
Rating:
4.0

Customer did not leave a comment.

Douglas E. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

Customer did not leave a comment.

DAPANE S. 
Rating:
5.0

nice towe

myron B. 
Rating:
3.0

Remove all the hidden fees. Website said $40 + $0.99 per mile. Drove 7 miles and the final bill was $75.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
4.0

Everything was good! Tony was very professional and courteous. Very helpful. Would use this location again.

Tony E. 
Rating:
2.0

My truck had damage (which was marked as previous to my rental). My pickup location was changed from where I selected during my on-line reservation. It just smells a lot like someone trying to pass the buck on a less than desireable piece of equipment to someone else since mine was a one-way rental. Some of the damage presents sharp edges that could cause injury to a person's legs.

Daniel S. 
Rating:
5.0

Great customer service! Easy to get in and out of location for picking up and dropping off trailer.

James L. 
Rating:
5.0

Customer did not leave a comment.

Derek A. 
Rating:
3.0

Customer did not leave a comment.

Antionne M. 
Rating:
5.0

Very, very helpful, kind and respectful

Lora G. 
Rating:
3.0

Customer did not leave a comment.

Patrick U. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

NA

Glen P. 
Rating:
5.0

Customer did not leave a comment.

Kennard B. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
2.0

We reserved a truck and the day before we were supposed to pick it up they told us they would not have a truck. Then they told us we could pick up a bigger truck for the same price at another location, which we did. They charged me for the big truck.

William M. 
Rating:
4.0

No complaints. Quick registration and sent me on my way. Very professional.

Rubie A. 
Rating:
5.0

Tony Eid was great! I recommend him highly!

Robert B. 
Rating:
5.0

Always professional and helpful Uhaul employees!

Laura A. 
Rating:
5.0

Customer did not leave a comment.

SHANNON B. 
Rating:
4.0

Customer did not leave a comment.

Krystal S. 
Rating:
1.0

Leak in the roof of the truck that ruined a lot of our belongings. I was also charged a lot more than expected for an out of town move instead of in town.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Tom K. 
Rating:
4.0

Customer did not leave a comment.

Ani S. 
Rating:
5.0

Customer did not leave a comment.

Taylor S. 
Rating:
5.0

align the online reservations to the actual rental. I reserved at one Uhaul site then received call from another stating my rental was with them.

Daniel K. 
No reviews have been submitted for this location.

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