My experience was excellent. Very nice people! I would definitely rent from them again and tell my friends about them.Julie K.
Customer Reviews for Star Shop Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Laura F.
Nice truck good peopleDebra S.
Customer did not leave a comment.Noah P.
My critical comments are not applicable to where I finally ended up! I would give my experience of renting a UHaul truck -1 if I could. I reserved a 15' truck a month in advance from AR to FL. The day before you sent an invoice that put my DISCOUNT as added to my bill! Then you changed my pickup location from 1 mile away to 19 miles away! Soooo.. I get there and after going through all the paper work you tell me oops I don't have a 15" truck take this 26' one instead! NOOO I have an apartment to move not a house. Ok so we will send you 10 minutes away for a 20'.... fine I need to get going. We drive and drive, IT WAS 25 MILES AWAY! Wait now you have to wait because your time changed. Finally get a truck. Now drive back to point A. 73 MILES LATER. OH but we gave you an upgrade! NO it cost me more money in gas to drive the bigger truck to FL. A huge disappointment. -1PATRICK L.
Equipment was in poor shape. Trailer chains were missing rubber stoppers, truck was filthy, and over all experience was terrible. The employee refused to help with anything and looked at me like I was ridiculous when I asked for help. I ended up doing most of myself. He came out to take photos for contractual purposes but that was it. If you want to do it all by yourself go here. If you want help/good customer service go somewhere else.Michael M.
Customer did not leave a comment.James J.
Go over any existing damages with me before I leave/explain the link I got emailed regarding the trailer pictures. Would also be more helpful to give me addresses where I could drop the trailer off.Marc W.
Customer did not leave a comment.Jody P.
The owners of Star Shop Gas Station were very professional, friendly, and informative about the 26' Van truck that we rented to move a member of my family.Daniel U.
Customer did not leave a comment.MORRIS M.
Customer did not leave a comment.STEVE C.
Customer did not leave a comment.Mary E.
Your 29.95 truck ending costing me $63.59 I brought it back 2hrs early and they charged me $14 for insurance without ask if I needed it I already had coverage with farmers ins they returned only 36.41 out of a$100 deposit besides they were very rude an told me to call u haul if I wanted my insurance money back and they added 1 mile extra should have been 66.3 not 65.3Dennis G.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Rosemary J.
Customer did not leave a comment.Robert L.
Not a fault of the location or even uhaul perhaps, but I had to restart the check in and out process several times while using the uhaul app due to it suddenly refreshing to the home page. Otherwise everything went nice and smooth.Matthew L.
Customer did not leave a comment.Billy G.
Took us 40 minutes to pick up and I checked out on line and paid in advance. The truck was old and had many many dents, broken bumper, cracked headlight and I reserved 2 dozen of the blankets and they only had 12. The representative explained to me that most of the damaged spots had an "X" on it and he could add more but we were already late to meet movers we hired.Yvette B.
Customer did not leave a comment.Kelly Joe W.
Very helpful to me waited for me to get there to rent the truck. Give them an A+Sherry R.
Wonderful service.FAHAD C.
The inside of the trailer was dirty, and no help from the employee putting the trailer on my truck. I had to clean the trailer before I put my personal stuff inside.RICHARD K.
Customer did not leave a comment.RANEESHA B.
I told them I could not hook up the trailer and they did for me. But upon return they would not unhook. I had a attack which has restricted me to lifting much more than 5 lbs. she gave me a Jack but was no help. So I went against my doctors wishes and lifted it anyway.lynn K.
Customer did not leave a comment.Ricky B.
Customer did not leave a comment.William K.
Personnel was friendly, knowledgeable and professional. I can not think of anything that could be improved.JOHN G.
Customer did not leave a comment.Robert W.
Everything went very smoothly thank you.EARL K.
Nothing! Everything went very smoothly thank y'all. EarlEarl K.
Customer did not leave a comment.Christian G.
I feel happy with the service and the equipment I used thank youFredis R.
the customer service personal was not agreeable, he was against giving me his name after telling us he would have our receipt for the return done within the hour. I felt uncomfortable leaving without proof that we returned the truck and asked for his name. He sneered and asked why stating that this is a small town and we don't worry about things like that. Not very professional!Mary F.
Great service. Folks there were very helpfulRonald H.
Stop asking for multiple associates, totally inappropriate!John B.
Customer did not leave a comment.Fred G.
Customer did not leave a comment.Stephen L.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Ricky M.
Customer did not leave a comment.Andrew G.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Martha W.
Attention to cleanliness of glass. Wondering about other surfaces ðŸ¦ .Scot S.
Customer did not leave a comment.Nathan M.
The clerk was very helpful and friendly. The truck was in excellent condition.Nathan B.
Customer did not leave a comment.ROBERT L.
Everything went smooth from start to finish will definitely use them again in the future.Christopher S.
Nothing..... The business owners were very friendly.Anita H.
only problem we had was the strap for right wheel was damaged and i had to use another form of tie downRobert M.
Customer did not leave a comment.Franklin L.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.James S.
Customer did not leave a comment.Arbra S.
They are very nice people and were professionalRobbie H.
The attendant that arranged the truck for us was extremely helpful and courteous.Chad H.
Work on your customer service. Was absolutely no help for a problem U-Haul created.Brad S.
Truck wasn't ready at scheduled time. Wasn't clean. Waited on them to sweep out back. Only had 1/4 tank of gas. He did not go over truck pointing out details or give any instruction on driving it besides the paper contract (which was fine) interior was very dirty. Spilled soda or something on console. They had no info I had done online so I had to repeat everything I did online that took quite a while but said it would make pickup quick, and it was almost $100 more than what it said it would be when I made reservation. I've rented from uhaul quite a few times and will need to rent another truck at least 2 more times and I will probably look elsewhere. Very disappointed in uhaul and this location. The truck made weird noises the entire trip and reved up almost every hill or mountain I went down to the point I almost had to stop to get it to shift. Had to use manual option most of the trip to attempt to keep this to a minimum.Julie L.
Customer did not leave a comment.William preston N.
Customer did not leave a comment.Barbara K.
Customer did not leave a comment.Gayla R.
The business was very unclear about the rental process. We were going one way and dropping off at another location. When we got to the second location they said it was rented as a in town and that it would have to be taken back to where we had picked it up. There was nothing they could do about it. And I feel like it was their mistake and it should have been correctedJohn F.
Customer did not leave a comment.Jim N.
Nothing that we can think of. Personnel was friendly and professional. They were able to answer any question that we had for them. It had been at least 30 yrs since we needed uhaul. It was a good experience. Thank you.JOHN G.
They did a great job the only thing I can tell you explain all details ahead of timeBobby C.
Customer did not leave a comment.Roger J.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.Thomas B.
As far as the truck is concerned the drivers side mirror would not stay in place.David G.
Customer did not leave a comment.Ronald M.
Get a new managerJames C.