Customer Reviews for State Inspector of Austin

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of State Inspector of Austin

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adriana B.
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Customer did not leave a comment.

jay G.
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Glenn did a great job. He got me the truck I wanted and did all the paperwork in a very few minutes. Thanks, Glenn!

jay G.
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Customer did not leave a comment.

Edward D.
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Fast and easy

Manda I.
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Great customer service

Bobby J.
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I have used this location several times and always find them friendly, professional, and easy to work with.

adriana B.
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Customer did not leave a comment.

Monica U.
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Mobile check in took about 12 min to authorize my use of the vehicle.

adriana B.
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Justin D.
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Fast, easy, professional!

larry H.
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adriana B.
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Tom S.
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Outstanding customer service. I was able to deal with the owner and what a great experience I had.

adriana B.
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adriana B.
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Derell R.
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I’ve had issue with using the location off I-35, night and day here. The husband and wife team took care of everything! Thank you folks

adriana B.
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Yvette C.
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adriana B.
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Cristopher T.
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Elizabeth M.
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Using the app was easy and convenient but.. without a person there I couldn't complain to someone that I was supposed to have a dolly and didn't, and that the gas level was at *LESS* than a quarter tank when I picked it up. Also, I couldn't park my car there overnight while using the truck, which I hadn't prepared for. Just.. very disappointed overall. I will say, when I called the general Uhaul support team on the phone about an unrelated issue, they were amazing. I will continue to use Uhaul.. just never this location ever again.

Jessica S.
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I was assigned this location via a text confirmation. It was closed when I arrived. I did not choose it. When I arrived I was unable to use the app or the website for return. Neither option was functioning- tired on 3 different phones. Just use a normal drop box not a mobile device or check in and returns. There was a lot of uhal options and sizes which was nice for future use.

Laura L.
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Owner was very friendly and helpful. Smooth transaction ;)

sandy H.
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My favorite UHaul location ever!

Armando Y.
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Benjamin S.
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the manager/employee was very friendly and did a great job at hooking up the trailer and ensuring the trailer lights worked as expected

adriana B.
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adriana B.
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adriana B.
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BETTY W.
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adriana B.
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adriana B.
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adriana B.
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Michael C.
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Emily O.
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Brenda T.
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adriana B.
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adriana B.
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Shelby B.
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Great service - Excellent experience.

adriana B.
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Elle R.
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We paid for a dolly, however, no dolly was provided in the van when we picked it up. Also, it was not made clear to us that we would be paying for fuel servicing fees of $30+ on any of the check-in screens, which greatly diminished our experience with U haul, because after using less than an eighth of a tank of gas, we were saddled with an added $38.50 to our bill.

Alyssa G.
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Customer service was great! Pick up was quick and easy. Would definitely rent again!

marissa A.
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Monica W.
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Owner of shop literally snapped and used profane language when I attempted to walk in. He told.me I did not have a order bc he was closed until he stopped speaking and checked my online reservations. After 5 minutes of going back and forth he proceeded to fulfill this order. This guy was aggressive and to me inappropriate to be conteacted with Uhaul. Please note he apologize and assisted I use the truck and return it before morning. He scared me especially I the light of times now. I felt like i was going to get shot for attempted burglary.

John P.
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Place was open on time and had no issues with the equipment. Pick up was easy as was return. No issues.

Mike D.
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Devyn P.
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Angela M.
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Everything great!

Jonathan S.
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Great owner....very nice. No needed improvement!

SHAN S.
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Glenn was excellent !

Ramakrishna V.
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NA. U-Haul is good and affordable.

Joshua H.
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John W.
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Timothy S.
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Larry O.
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rEBECCA M.
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DUTCH M.
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The person working the rental location was really friendly and helpful!

KEVIN H.
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adriana B.
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Paul S.
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The young lady that assisted me was wonderful.

Sherry P.
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Kent M.
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I move a lot, and always use uhaul. This rental experience started out much worse than usual. I booked the rental a month in advance with 3 dozen furniture pads. When I picked up the truck, there were no furniture pads, so I called u-haul to get an answer. I was on hold for close to 20 minutes. What I learned from the first agent was that the local dealer deleted the blankets from my order the day before the booking, with no explanation. Beyond that, the first agent was unable to help me, so I was forwarded to a different department that could help with finding some last-minute moving blankets. The other agent was nice, but I don't think they knew how to use the scheduling system. They told me the closest u-haul with enough blankets was a 30-minute drive from me in Pflugerville, and that they only had 4-dozen blankets. That seemed unlikely given that I live in Austin, and there are a lot of high volume rental locations here. The agent was unable to reserve the blankets, but she gave me directions to do it myself on the uhaul.com. But when I followed her instructions, the only option was to buy blankets, not rent them. So, worried that I'd not be able to get enough blankets, I drove 30-minutes to rent whatever blankets I could. When I got to the Pflugerville location, the owner there told me he has "thousands of blankets." He was very helpful and was able to arrange for me to return the blankets inside of the original truck rental. It was fortunate that I didn't have movers scheduled until a few hours after picking up the truck; otherwise, this would have put me in a very difficult situation, and would likely have cost me a lot of money.

Marcus A.
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Allow changes for pick up times & etc on app without having to start over. Extremely frustrating and a time waster. Don't have false business hrs posted on the building as well. Overall bad experience

CHRISTOPHER K.
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Customer did not leave a comment.

JOHANN H.
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marty M.
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Nichelle H.
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TAYLOR C.
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The owner was personable and professional. He was professional and understanding of what I needed and helped me with everything I wanted to achieve.

Alex K.
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Bryce S.
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Owner was very friendly and helpful. Excellent service!!!

raymond S.
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Great spot and friendly service

Sucharith P.
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adriana B.
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sandesh B.
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adriana B.
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adriana B.
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Megan S.
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michel O.
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Muy buen servicio y muy buena atención por parte de el personal que renta el camión, mi calificación es 5 estrellas.

adriana B.
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Excellent customer service

Tsun-I James C.
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Molly V.
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Sara M.
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jim C.
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Frank D.
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sandy H.
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It was a fantastic experience, for moving day, anyway. Lovely people. This is my new go-to Uhaul location. I’ll be back. Thank you!!!

Joyce L.
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Peyton F.
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elizabeth M.
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Everything was great!

Joseph A.
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Elisa P.
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The couple man and wife working were very pleasant and nice

JAMES C.
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Sue W.
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When I went to get the truck the lady there was very rude and told me if I couldn't wait for 2 minutes that I should go somewhere else. After another customer told her that had been rude to me, she came and apologized. If I didn't have movers scheduled, I would have gone elsewhere. The gentleman that was there when I brought the truck back, was awesome. He made up for the morning.

Victoria M.
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Glenn was very nice and accommodating!

kamara B.
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In and out without any problems. Honest, straight up guy over there

Timothy D.
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3rd time renting from this location. Friendly owner Glenn has additional services onsite, and he’s a class act.

John H.
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Customer did not leave a comment.

Timothy D.
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Hands down, Glenn is the best U-Haul location I have rented from in my many years of renting trucks and trailers. I highly recommend his location for U-Haul rentals and other services provided by his company. Thanks Glenn!

William S.
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Person who helped with trailer attachment was initially rude in dealing with me. He tried, then, to compensate with effusiveness and accommodation, but was unconvincing.

Jajuan T.
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Customer did not leave a comment.

Toni M.
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The guy at the front desk complained about having to work and asked why did I chose a Sunday to move. He showed me the drop box on where to return the keys but didn't explain anything else. Because of the area I didn't feel comfortable just dropping off the keys in a drop box and worried all night something would go wrong with the return.

No reviews have been submitted for this location.

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