Customer Reviews for Station One
(U-Haul Neighborhood Dealer)

148 reviews

1927 Hwy 62 W   Berryville, AR 72616

(870) 423-2628

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(870) 423-2628

1927 Hwy 62 W
Berryville, AR 72616

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DARRELL S. 
Rating:
1.0

Customer did not leave a comment.

Stephanie Ann R. 
Rating:
5.0

Customer did not leave a comment.

FNU M. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Customer did not leave a comment.

matthew M. 
Rating:
3.0

The cab lights & dashboard lights didn't work neither did the box lights. I got caught in hard storm it was so dark I couldn't see my speedometer. I was charged a full day for less then half of the day. I went to rent it about noon and the attendant said I had to return it by 6pm then he said 10pm when I questioned him on why I'm being charged for a full day. He never gave me a clear answer The truck itself lost power on every hill & seemed to use an excessive amount of fuel. It needs a tune up to be sure. I have rented U-Hauls before & never had broken equipment for my money.

david H. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

Couldn't print my contract because his printer was out of ink. I had also reserved 12 blankets, he only had 5 available. Brakes needed repair on the truck.

Earl M. 
Rating:
4.0

Customer did not leave a comment.

Caleb L. 
Rating:
1.0

I returned the vehicle with the exact amount of gas that I picked it up with. The gauge was touching the half tank line but just below it, so he charged me $15. It was ridiculous. He legitimately wouldn't close out the transaction and there were 5 people behind me waiting. It was one of the worst customer experiences I have ever had.

Edward D. 
Rating:
4.0

Customer did not leave a comment.

robert W. 
Rating:
4.0

Be better informed about mileage allowance. I was told U-haul would refund me based on miles allowed but not used. That isn't what happened. I paid for 1460 miles, used 1,200 but not refund.

thomas C. 
Rating:
5.0

Customer did not leave a comment.

maureen O. 
Rating:
3.0

Customer did not leave a comment.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
4.0

Customer did not leave a comment.

CLAREL B. 
Rating:
5.0

Customer did not leave a comment.

Debra W. 
Rating:
1.0

No one to hook up trailer. At 64 it's hard for me to lift the trailer and hook it up. No one to help unhook and park trailer. Won't use them anymore and I've used them a lot the last two months!!

SHERRY K. 
Rating:
5.0

Drop off point was excellent. They ask if everything worked well and if I had any issues. Kudos to this site.

KEVIN K. 
Rating:
4.0

Customer did not leave a comment.

SHERRY K. 
Rating:
5.0

Thanks

TOM S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

After picking up my truck, I noticed the paperwork showed the mileage as 98745 instead of the actual mileage I saw of 98795. Evidently an easy misread by whomever checked and entered it into the system. So I called customer service and provided in a reply email, the picture I had taken of the mileage and gas gauge. The customer service agent, Jena Route, said she would correct the mileage so I wouldn't go over the limit and be charged extra. Well...she didn't get it changed (more wasted time). When I returned the truck, there was a $1.20 extra charge for 3 miles over the 372 limit. Luckily the folks at the return location are always very understanding and helpful, going the extra mile to please the customer. The person I dealt with there was able to get this charge removed...but again, more of my time wasted. I've now had four U-Haul truck rentals in the last few months with only one of those rentals being issue free. Not a good percentage.

Mark F. 
Rating:
3.0

Was kept waiting on a guy to check mileage. Lived behind store yet couldn't seem to find the front. I finally just got the mileage gave to woman at counter and left!!!

SHERRY K. 
Rating:
3.0

Had to keep waiting on some guy to get mileage even though I was told he lived behind business. Finally said to hell with it. Gave lady at counter the mileage and left!!

SHERRY K. 
Rating:
5.0

Loved the folks but because it's Uhaul I won't recommend!!!

Corey U. 
Rating:
5.0

Extremely helpful and understanding staff at this location. They go the extra mile to make sure the customer is happy, such as working to correct billing issues.

Mark F. 
Rating:
3.0

Customer did not leave a comment.

Leslie G. 
Rating:
4.0

Customer did not leave a comment.

scott W. 
Rating:
1.0

Customer did not leave a comment.

Keith D. 
Rating:
5.0

Everything was great and staff very friendly, we will use them again when needed. Great experience.

James S. 
Rating:
5.0

Service is good and the people at this location were very nice and really helps. Will rent from these people again. Keep up the good work. Thanks

THOMAS A. 
Rating:
5.0

When returning a truck an entire day early, I would expect a discount on the original price.

Mark F. 
Rating:
5.0

Not a whole lot. Everything went very well and was everything I expected.

Curtis M. 
Rating:
5.0

Customer did not leave a comment.

Chandler M. 
Rating:
5.0

Customer did not leave a comment.

Micah D. 
Rating:
5.0

Customer did not leave a comment.

Derryl D. 
Rating:
5.0

Whenever you requirements needed is asked there's no need or room to improve to do a great job thank you

Alex S. 
Rating:
3.0

Customer did not leave a comment.

Steven B. 
Rating:
3.0

Customer did not leave a comment.

Steven B. 
Rating:
1.0

worst experience with your service. .pick up place rude pick up and drop off .i will never ever rent your truck again.ill stick with penski trucks.service is so easy and they are polite

Julie B. 
Rating:
4.0

Customer did not leave a comment.

Lyle G. 
Rating:
4.0

Customer did not leave a comment.

Sherri W. 
Rating:
5.0

Customer did not leave a comment.

Micah D. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
5.0

Customer did not leave a comment.

DARON S. 
Rating:
3.0

what receipt says is not what was billed to my credit card

Lad W. 
Rating:
4.0

Everything was good.

Mary B. 
Rating:
4.0

Customer did not leave a comment.

Debra B. 
Rating:
1.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

The truck A/C was not working

ALLAN T. 
Rating:
5.0

very helpful, quick and conveinent

Lynn C. 
Rating:
3.0

Repeat the nicest

AARON W. 
Rating:
4.0

Customer did not leave a comment.

Judy T. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Debra F. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Very efficient at check in but provided no assistance unhooking trailer. That is reason for four stars rather than five. Also on my last rental about a week earlier which was returned to a different location during normal business hours on a Wednesday was closed on Wednesdays even though your system showed it would be open. This was about 3 miles from this location. It seems your locations near Berryville are understaffed to help people unhook.

Gary O. 
Rating:
3.0

Customer did not leave a comment.

Carol C. 
Rating:
4.0

Customer did not leave a comment.

Nova C. 
Rating:
4.0

There was trash in the trailer when we got it. The pick up station didn't clean up after the last rental.

RODNEY R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

cheyenne M. 
Rating:
5.0

Great service by friendly folks.

sam G. 
Rating:
4.0

Keep online inventory of things like dollies and blankets up-to-date. Online it showed that there were furniture dollies and at least two dozen blankets. In actuality, there were no furniture dollies and only 15 blankets.

EDWARD G. 
Rating:
2.0

Got charged for 2 days rental but only used it 1 day. The agent failed to explain how to return the truck after hours. Also the truck had alot of miles and didn't run as well as it should. It sure wouldn't make a cross-country trip without breaking down. It's a good thing we only used it in town. It was clean, though.

Erin D. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
3.0

There is another location closer to downtown Berryville (109 Miller St, Berryville, AR 72616) that is only about 3 blocks from where I was moving to. The location I picked up the truck at (1927 Hwy 62 W, Berryville, AR 72616) was 3.9 miles away. Why was I required to pick up at a location nearly 4 miles away instead of 3 blocks away??

Bruce P. 
Rating:
1.0

Customer did not leave a comment.

Chris S. 
Rating:
3.0

Customer did not leave a comment.

Cindy W. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
3.0

Reevaluate your business plan & price points. I'd pretty literally rather have hooked a trailer up to MYSELF & tried to pull it 3 hours north than have spent over $500 on a one-way trip in a 10-foot truck without a ramp or a dolly (the option to include a dolly didn't show on the app, though the guy in Jacksonville said he had them.) I hate your business will & will condemn it until my death, never recommending it to another soul. A pox upon thee, a plague on both your houses.

Wesley M. 
Rating:
5.0

Lady at the store was able to help to solve the problems when it created at the pick up location and able settle the damage reimbursement trigger way

Dharmesh G. 
Rating:
3.0

It took hours to solve our trailer problems putting us hours behind schedule and nobody offered an extra day for the glaring inconvenience.

James S. 
Rating:
3.0

Customer did not leave a comment.

Teresa F. 
Rating:
5.0

it was clean but right tail light out.

Orenea O. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
1.0

The location did not have good knowledge of the rental procedure and I was double charged. It took almost an hour to rent the trailer.

ANTHONY M. 
Rating:
4.0

Customer did not leave a comment.

Jan H. 
Rating:
3.0

Customer did not leave a comment.

BECKY M. 
Rating:
2.0

Have more than one person working at a location. Especially when they are also the only person working at a convenience store. Over an hour check in time.

JD G. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

The young lady that took the return (Mikki? . . . or Nikki?) did a fantastic job and was extremely friendly and helpful. I needed to drop off the dolly three days before the truck because I could not maneuver them together at the address where I would unload. She made the process quick and simple. I have two more moves to make and would gladly drop off here again.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Johnna S. 
Rating:
3.0

There was some sort of brownish liquid all over the passenger seat when I picked it up that wasn't cleaned. Floorboards were dirt y. Back of truck we had to use a lead blower on with all the dirt inside. Heavy dirt. Truck had a hair under half tank fuel. I brought it back barely under full tank. Was charged for going over allowed mileage by 21 miles. Almost 9 dollars for that but it had half a tank more fuel than when I picked it up. Pretty unfair if you ask me since half a tank of fuel cost well over 9 dollars. The rental was from pick up to drop off point. Rental doesn't take into effect you are not moving from the pick up spot for to the drop off point. I lived 10 miles out in the country south of the rental pick up and 1 mile East of the drop off point. Allowed mileage should have Bern adjusted for this as well as the extra half a tank of fuel they got. Not fair to the customer otherwise.

Edward M. 
Rating:
1.0

This place needs some extensive training

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Vladimir K. 
Rating:
1.0

The service at this location was horrifing... They didn't inspect the truck before we rented it and it was full of their insulation from their store, told us to bring it all the way back with our belongings. Which we've now had an allergic reaction to the insulation this it's all over my stuff. Then they charged my card over $300.00 for the rental. The owner of the store was rude and put his finger in my face and yelled at us in front of other customers when we confronted the situation. Never go there again.

Dominiqua C. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Heber R. 
Rating:
5.0

Customer did not leave a comment.

Heber R. 
Rating:
2.0

No room to park either truck or trailer.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

Margaret L H. 
Rating:
1.0

Customer did not leave a comment.

Allan F. 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

Dexter S. 
Rating:
5.0

Fast and quickly done. This worked very well for me.

mark W. 
No reviews have been submitted for this location.

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