Customer Reviews for StaxUP Storage of Sun City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of StaxUP Storage of Sun City

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Larry C.
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Customer did not leave a comment.

HENRY C.
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Customer did not leave a comment.

John S.
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None

ALONSO M.
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Great customer service

Tamara M.
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The man helping me was friendly, informative and efficient. Thank you!

gary C.
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started wiping truck down as soon as I got there.

dennis K.
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provide customer with correct pick up location (my reservation was changed, no phone call, no email... and uhaul website showed old pick up address. only the uhaul app showed the new/updated address)

JANIS L.
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Customer did not leave a comment.

Richard W.
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Everything went excellent, Marci couldn't have been any friendlier or have done a better job.

Gary W.
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nice you man was very helpful

Margo H.
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Very good customer service very friendly caring and understanding.

Juan C.
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Customer did not leave a comment.

Jenny G.
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Horrible moving experience ever! First of all, the truck I reserved and paid for wasn't at the location, StaxUP Holland Rd, Menifee, CA. The front desk male was very rude and offer no help, just told me to call Uhaul because they had no record of it and couldn't; help me, so I called Uhaul and made another reservation for the next day at the same location since it was the only location with an available truck. The same thing happened the next day, no truck, they have me call Uhaul again, and then Uhaul rep.sent me to another location StaxUP McCall in Menifee, to pick up a truck after business hours. The whole experience was stressful and costly since I had to pay the moving company an additional fee for moving the date. A courtesy call to let the customer know that the truck reserved is not available would've been helpful.

lloyd Q.
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Customer did not leave a comment.

David H.
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A great experience. Easy to reserve online. Young lady at this business was so friendly and fast. Highly recommend.

Linda F.
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Customer did not leave a comment.

Ginger M.
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No improvements necessary

ERIKA M.
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Thank you Nick for all your attempts to make it happen! 👍 great customer service

James M.
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Staff was very polite and helpful. Pick up and drop off went smooth.

Danny F.
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Everything is up to par except during the return of the truck it took a while. There is only one attendant wit a lot of customers waiting.

DANA M.
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Customer did not leave a comment.

Czar G.
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Customer did not leave a comment.

Ted T.
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Everything was great

Vanessa A.
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Customer did not leave a comment.

Juana O.
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The truck was not in perfect condition especially for a long trip other than that I'm satisfied

Monica B.
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Customer did not leave a comment.

SCOTT C.
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It was an old truck with 126,000 miles. The brakes squealed when braking and squealed off and on while driving when not even applied. I drove a U-haul to move my family in 1985 and this truck was about the same comfort and noise without the stick shift. Next time I'll go Ryder and push harder to get up the ramp.

Kenneth D.
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The poor girl was by herself I waited there for 2 hours she had to hook up trailers check out trucks take money sign contracts all by herself it was a terrible thing I witnessed people coming in with double bookings of trucks double bookings of everything you guys need to get your business together

JOSEPH R.
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The staff was very friendly and helpful. I had rented a trailer and it was out front as promised. I would not hesitate to go there for my moving Equipment needs

Sean H.
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Uhaul sent us to another town after we reaerved in Riverside. Three locations later we ended up here. The lady said we would get discounted if we returned the truck to a specific location. Of course upon returning, they denied it. The inside of the truck smelled like a pot farm and there was a business card from immigration back there.

Kyle M.
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Had a 35 dollar charge after turn in, didnt receive a call/email or a email at all as to why i got charged the extra money.

Alvin C.
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I was charged $19 for 1/16th of gas, i was one tic below the 1/2 tank. I will be taking my business and family and friends to Budget or Penske.

Michael H.
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No comment as we used the drop box. This is a great feature.

Jesus R.
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Customer did not leave a comment.

ANAROSA D.
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Thank you

Katy B.
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Customer did not leave a comment.

Raymond D.
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Convenient reservation and pickup. They should have more than 1 rep at the counter but he handled it well. Would rent from this location again.

Cipriano M.
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Customer did not leave a comment.

KIM H.
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Customer did not leave a comment.

Martin M.
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The AC in the rental was NOT working snd it was 101° outside

Tanay Y.
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I chose to do contactless pick up. I wasn't able to do this because the truck was behind the gate when I arrived. The Uhaul system was glitching so much that we spent 30 minutes in the office.

Kenneth K.
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Customer did not leave a comment.

Charles M.
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Let customers know about lunch hours. I had to wait an hour and a half.

Victor S.
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due to the covid 19 pandemic I hope the cabin is wiped down sanitized: at least clean the windshield.

TIMOTHY H.
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Customer did not leave a comment.

STEVEN P.
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Customer did not leave a comment.

DARLENE S.
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Customer did not leave a comment.

Jeffrey D.
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Had a great experience renting a motorcycle trailer. I rented it for six days, and the service and equipment was great. I recommend this place and I will return when I need another trailer.

Susan C.
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Nick provided excellent customer care. Thank you so much!

CATHLEEN S.
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The brakes were very very squeaky.. I'm sure they needed servicing. But everything else was very good and the woman who was there when I rented the U-Haul it was parked in a weird spot, so she very professionally maneuvered it out and got it ready for me to take out on the street. Everyone there is very friendly.

NICHOLAS CONSUEL O.
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Easy

Monica B.
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Nothing

Michael B.
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Make sure the tires are safe on the vehicle. My rental had a big chunk out of the rr tire

ERIN W.
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Customer did not leave a comment.

Rodney M.
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Vehicle had a loud bad exhaust that I was told about before I rented the truck but I had to move and there was no other options. It doesn't rain in So Cal very often but I did when I had the truck. The windshield wipers did not work. Those two things made me question the maintenance of that truck.

Barry C.
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everything was smooth and Nick was totally accomadating

Greg J.
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Customer did not leave a comment.

JEFF T.
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Your representative was great. Very thorough and friendly. Would definitely go back should I need to rent a truck again.

Martha S.
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I Love Customer Service And After Hours Drop Off . Thank You!

Jeffrey H.
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Customer did not leave a comment.

Benjamin E.
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Chris M.
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Excellent place and very convenient close to the freeway.

ANGEL S.
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Satisfied Customer.

Rosalinda K.
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None

PAUL W.
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Very efficient...easy check out, easy return. Very nice and helpful

Edward W.
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Customer did not leave a comment.

John S.
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Nothing. Good crew, even in these trying times!

Anthony C.
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After moving 7 times in the last 10 years... Uhaul is the way to go.

Arron Y.
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Every thing was good

Robert L.
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Customer did not leave a comment.

Victor H.
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Customer did not leave a comment.

Michael K.
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I had an issue with the truck having battery issues but Nick ( I believe that was his name was a great help and we got thru it and got the job done. Thank you

Mel C.
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All went as planned. They were great!

Adey M.
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Customer did not leave a comment.

DAN S.
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Customer did not leave a comment.

Juan E.
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Customer did not leave a comment.

Elizabeth O.
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Nick was very helpful and handled the rental quickly for us.

Allen B.
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We had a very good experience here at this pick up. The employee who waited on us was very, very helpful and very cheerful.

Waynne N.
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Customer did not leave a comment.

Thomas H.
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Scott M.
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Dwight C.
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dolly was not usable with any weight bad barrings wheels would not turn

Alice R.
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Staff were very friendly and helpful.

Ronald D.
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they overcharged me by almost $50.00 they claim I rented for 2 days but I only rented for 1 day

Michael B.
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Customer did not leave a comment.

Tim C.
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Customer did not leave a comment.

Armand T.
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Customer did not leave a comment.

Ian S.
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Customer did not leave a comment.

Merrell R.
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Nothing.....you guys are great!!!

Armando C.
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Customer did not leave a comment.

Michael C.
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Nick is the best

Jeri J.
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The only thing I wish you could do is give a little grace period for returning a truck I was stuck in traffic and needed an extra hour to unload the truck before returning it. But because I would of been an hour late I got charged for another day. So I paid a whole day just for an hour extra. So because I had to pay for another day I decided to park it for a few hours after we were done using it before returning it. I know it's not a lot of money, but it is for some people. Other than that the facility was nice and well maintained.

Sara H.
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Friendly and helpful staff.

ROBERT R.
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Excellent transaction overall! Thank you for great customer service!

Leonard G.
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Nick had just what we needed when no place in the area did, and took very good care of us. Thank you very much

Roy A.
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Call ahead and make sure that the choice of your vehicle is available and make reservations.

Kevin C.
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StaxUp (Sun City) was great. I reserved the trailer at another location (StaxUp Menifee). I found out about 30 mins before pickup that they didn't have it and was transferred to StaxUp (Sun City). This location was Much further from my house and an inconvenience to pick up and drop off as the additional drive time cut into my rental time. Poor service for the Menifee location but Aaron at Sun City location was nice to deal with. What can be done for improvement? Let your customers know more than 30 mins before the rental time that the trailer is not there. The Reservation guarantee said I would be called the day before. That would have made things more smooth...

Mark J.
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Customer did not leave a comment.

Manuel P.
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I was able to complete the whole process through the app, both at pick up and drop off. I noticed that the app this time did not instruct me where to leave the key, out to take pictures of the pads and dolly as was required the last time I rented. The manger here told me it was ok to drop the key off with him. I also informed him of the pads and dolly that were in the back of the truck. The manager was helpful and friendly. Great rental experience. The equipment was well cared for (operationally) and made my move uneventful. Thanks to everyone at U-Haul!

Darlene K.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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