Nothing perfectSamuel S.
Customer Reviews for StaxUP Storage of Sun City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.john B.
Customer did not leave a comment.Robert E.
Quick and easy. Thanks!Melissa R.
The van was extremely dirty inside and smelled very bad like cigarettes.Anthony F.
The young woman who took care of our rental was exceptional. Extremely helpful, courteous and most of all kind. All with having to deal with internet issues and staffing issues. You should be proud of her, I just wish I could remember her name.Colleen G.
Customer did not leave a comment.Claudia M.
Customer did not leave a comment.Paul S.
I requested a 20' and got a 26' truck. I know it is the same rental fee, but it was far too large for what we needed it for. When I arrived, the truck was parked on a busy street and I was unable to fully inspect the vehicle because of the numerous cars driving by. Not a smart place to be. The cabin was clean, but the cargo area was very dusty. The truck drove poorly, and I think the alignment and balance needs to be done on the truck. It bounced severely when going between 45-55 mph. This definitely lead to some items breaking inside boxes and an uncomfortable drive all day. I've never had these issues when using uhaul in the past so I was very dissatisfied in this experience.Anthony H.
Customer did not leave a comment.Andrew W.
Not the Lady in charges fault, she was Great I went to return after 12 ish, only to find out they were closed, I called the store ph # and they told me about being closed for lunch. I told them the doors hours don't say that. They said it says it on line. Not good enough, Put it on the door. TYRandy H.
Customer did not leave a comment.Jesus C.
My trailor looked beat up and tired. Door could have moved smoother. I had to sweep out the interior (dust and dirt) plus throw out a plastic water bottle that was left behind by a prior renter I guess.jeff C.
Gentleman who helped me was very nice and was very helpful. Would highly recommend this location. I've used UHaul for years and have never had a bad experience from any of the locations.SARA H.
Customer did not leave a comment.DANIEL R.
Good Customer Service! Truck was great and Clean! I would recommend for sure!RICKY Z.
Nothing that i can think of. This was the fastest and easiest uhaul rental I've ever experienced.Kenneth M.
The staff ( girl with glasses) Very rude and unprofessional. Made me wait twice, each time for about 1/2 hour.Thomas C.
Customer did not leave a comment.Phillip H.
Customer did not leave a comment.Jose M.
Have a couple of chairs or benches inside out of the HOT SUN to sit down while waiting.Jose L.
Customer did not leave a comment.MADELYN B.
Customer did not leave a comment.Rocky F.
Customer did not leave a comment.Michelle W.
The front of the truck was covered in bugs. the windshield was blasted with bugs. Hard to see out of day or night. Had to do an extra stop and clear the mess.JEREMY W.
Everything was done decent and in order. Very professional. Truck was out front, Check out was smooth and the One Way drop off location was 5 minutes from my destination. I parked the truck, place key in locked box and received email that day that all was good. Thank you, Outstanding service, 5 starsVINCENT W.
Keep someone there with more experience handling transactions, took an extremely long time to pick up truck due to the fact that the only one available was new, and had to call someone else to help him navigate the transactionCLARENCE S.
Front desk rep was very nice and helpful.Kerry S.
Customer did not leave a comment.SEAN G.
Customer did not leave a comment.ANGELA C.
Customer did not leave a comment.Bradley R.
Very helpful, not original drop off location, was able to tAke in truck anywayAugust K.
Honor customers reservationsSUZANNA M.
Customer did not leave a comment.Marsha H.
Customer did not leave a comment.ARNOLD P.
nice staffORESTES S.
Customer did not leave a comment.Liliana V.
Customer did not leave a comment.Jason C.
The wait was very long and the employee ended up putting the wrong drop off location which caused A LOT of problems once we got to Texas to drop off the truck.Linda K.
Customer did not leave a comment.Claire K.
Customer did not leave a comment.Tom V.
Customer did not leave a comment.Jose M.
I was charged for a dolly I never received. I called. Multiple times . No one ever called me back . And I never received the refund on it , i will never recommend this location.Raelynn V.
Not too much, the service was excellent and the truck was sufficient for my moving needs.Timothy C.
More lighting for safety in the parking lot for after hour drop off.Abel G.
Customer did not leave a comment.Tara C.
service rep ws very attenttive and made sure I had everything I needed. We walked part of the truck review and she explained what I needed to know in a manner that was well understood - where to park the truck on my return on the lot and where to leave the key as the return was after closing time. - gas full tank or reimburse company gas prices She asked if I had questions or issues with the truck rental. Services were excellentDoniece W.
The location where the vehicle was picked up you don't receive service so it's hard to do the south pick up and return and also it would be great to leave instructions on how to open the lock box didn't know you had to pull the little latch back on topMelissa V.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Vincent B.
All went pretty smooth. Cannot complain. Great service. Thank youROSALINDA K.
The service was excellent!Joshua F.
When 2 different companies are involved the return policy should be clear and one company should not have the ability to change the drop off location in their favor do to a nicer truck.Stack up Storage was very professional that is why we did business with them for over 10 years.Thank you Tom and ReneeThomas B.
Customer did not leave a comment.COLLEEN L.
Your phone system is awful, I tried calling several of your locations and had to go through several steps and put on hold forever. Never did reach anyone by phone. Went to this location and was helped right awayPATRICIA K.
Absolutely recommended!!!!!!Victor U.
Customer did not leave a comment.Brian E.
Just keep up the good work.David S.
Customer did not leave a comment.MARY O.
I needed to pick up some furniture by 7 pm, and I came to your office around 4. Was able to get the van, drive to Temecula, and pick up in time. Thanks for a good experience. Caren HansonCAREN H.
Customer did not leave a comment.Rose M.
It was a good experience.Jason R.
Customer service outstandingN6871009 G.
Friendly efficient staff.PAUL T.
Customer did not leave a comment.Jennifer N.
Customer did not leave a comment.Edward A.
You're goodJOHN EDWARD R.
Nick in The Sun City location was friendly and answered all my questions. I would highly recommend this location for your U-Haul rentals.Jack N.
Make sure pictures of scratches on vehicle match the online photos or are marked with an X. Almost missed one major scratch.LAWRENCE M.
Great customer serviceBruce D.
Customer did not leave a comment.Christy B.
Nothing everything was smooth and easyRick D.
Customer did not leave a comment.Ronald H.
Customer did not leave a comment.Blane T.
We had a great experience with your u haul place. Truck was really great. Help with correct size for what I needed moved. Only thing we didn't like was the end, trying to figure out all email stuff. We turned truck in early but after hrs. Was told just park,lock up and put key in slot. If I didn't have my daughter figuring it all out I would of been nuts!! Didn't like all computer stuff at the end!!we were pretty tired by then. Otherwise a great place to rent haul!! Inexpensive also.Pamela A.
Customer did not leave a comment.Larry C.
Customer did not leave a comment.HENRY C.
Great customer serviceALONSO M.
The man helping me was friendly, informative and efficient. Thank you!Tamara M.
started wiping truck down as soon as I got there.gary C.
provide customer with correct pick up location (my reservation was changed, no phone call, no email... and uhaul website showed old pick up address. only the uhaul app showed the new/updated address)dennis K.
Customer did not leave a comment.JANIS L.
Everything went excellent, Marci couldn't have been any friendlier or have done a better job.Richard W.
nice you man was very helpfulGary W.
Very good customer service very friendly caring and understanding.Margo H.
Customer did not leave a comment.Juan C.
Horrible moving experience ever! First of all, the truck I reserved and paid for wasn't at the location, StaxUP Holland Rd, Menifee, CA. The front desk male was very rude and offer no help, just told me to call Uhaul because they had no record of it and couldn't; help me, so I called Uhaul and made another reservation for the next day at the same location since it was the only location with an available truck. The same thing happened the next day, no truck, they have me call Uhaul again, and then Uhaul rep.sent me to another location StaxUP McCall in Menifee, to pick up a truck after business hours. The whole experience was stressful and costly since I had to pay the moving company an additional fee for moving the date. A courtesy call to let the customer know that the truck reserved is not available would've been helpful.Jenny G.
Customer did not leave a comment.lloyd Q.
A great experience. Easy to reserve online. Young lady at this business was so friendly and fast. Highly recommend.David H.
Customer did not leave a comment.Linda F.
No improvements necessaryGinger M.
Thank you Nick for all your attempts to make it happen! 👍 great customer serviceERIKA M.
Staff was very polite and helpful. Pick up and drop off went smooth.James M.
Everything is up to par except during the return of the truck it took a while. There is only one attendant wit a lot of customers waiting.Danny F.
Customer did not leave a comment.DANA M.
Customer did not leave a comment.Czar G.
Everything was greatTed T.
Customer did not leave a comment.Vanessa A.