Customer did not leave a comment.Michelle W.
Customer Reviews for StaxUP Storage of Sun City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The front of the truck was covered in bugs. the windshield was blasted with bugs. Hard to see out of day or night. Had to do an extra stop and clear the mess.JEREMY W.
Everything was done decent and in order. Very professional. Truck was out front, Check out was smooth and the One Way drop off location was 5 minutes from my destination. I parked the truck, place key in locked box and received email that day that all was good. Thank you, Outstanding service, 5 starsVINCENT W.
Keep someone there with more experience handling transactions, took an extremely long time to pick up truck due to the fact that the only one available was new, and had to call someone else to help him navigate the transactionCLARENCE S.
Front desk rep was very nice and helpful.Kerry S.
Customer did not leave a comment.SEAN G.
Customer did not leave a comment.ANGELA C.
Customer did not leave a comment.Bradley R.
Very helpful, not original drop off location, was able to tAke in truck anywayAugust K.
Honor customers reservationsSUZANNA M.
Customer did not leave a comment.Marsha H.
Customer did not leave a comment.ARNOLD P.
nice staffORESTES S.
Customer did not leave a comment.Liliana V.
Customer did not leave a comment.Jason C.
The wait was very long and the employee ended up putting the wrong drop off location which caused A LOT of problems once we got to Texas to drop off the truck.Linda K.
Customer did not leave a comment.Claire K.
Customer did not leave a comment.Tom V.
Customer did not leave a comment.Jose M.
I was charged for a dolly I never received. I called. Multiple times . No one ever called me back . And I never received the refund on it , i will never recommend this location.Raelynn V.
Not too much, the service was excellent and the truck was sufficient for my moving needs.Timothy C.
More lighting for safety in the parking lot for after hour drop off.Abel G.
Customer did not leave a comment.Tara C.
service rep ws very attenttive and made sure I had everything I needed. We walked part of the truck review and she explained what I needed to know in a manner that was well understood - where to park the truck on my return on the lot and where to leave the key as the return was after closing time. - gas full tank or reimburse company gas prices She asked if I had questions or issues with the truck rental. Services were excellentDoniece W.
The location where the vehicle was picked up you don't receive service so it's hard to do the south pick up and return and also it would be great to leave instructions on how to open the lock box didn't know you had to pull the little latch back on topMelissa V.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Vincent B.
All went pretty smooth. Cannot complain. Great service. Thank youROSALINDA K.
The service was excellent!Joshua F.
When 2 different companies are involved the return policy should be clear and one company should not have the ability to change the drop off location in their favor do to a nicer truck.Stack up Storage was very professional that is why we did business with them for over 10 years.Thank you Tom and ReneeThomas B.
Customer did not leave a comment.COLLEEN L.
Your phone system is awful, I tried calling several of your locations and had to go through several steps and put on hold forever. Never did reach anyone by phone. Went to this location and was helped right awayPATRICIA K.
Absolutely recommended!!!!!!Victor U.
Customer did not leave a comment.Brian E.
Just keep up the good work.David S.
Customer did not leave a comment.MARY O.
I needed to pick up some furniture by 7 pm, and I came to your office around 4. Was able to get the van, drive to Temecula, and pick up in time. Thanks for a good experience. Caren HansonCAREN H.
Customer did not leave a comment.Rose M.
It was a good experience.Jason R.
Customer service outstandingN6871009 G.
Friendly efficient staff.PAUL T.
Customer did not leave a comment.Jennifer N.
Customer did not leave a comment.Edward A.
You're goodJOHN EDWARD R.
Nick in The Sun City location was friendly and answered all my questions. I would highly recommend this location for your U-Haul rentals.Jack N.
Make sure pictures of scratches on vehicle match the online photos or are marked with an X. Almost missed one major scratch.LAWRENCE M.
Great customer serviceBruce D.
Customer did not leave a comment.Christy B.
Nothing everything was smooth and easyRick D.
Customer did not leave a comment.Ronald H.
Customer did not leave a comment.Blane T.
We had a great experience with your u haul place. Truck was really great. Help with correct size for what I needed moved. Only thing we didn't like was the end, trying to figure out all email stuff. We turned truck in early but after hrs. Was told just park,lock up and put key in slot. If I didn't have my daughter figuring it all out I would of been nuts!! Didn't like all computer stuff at the end!!we were pretty tired by then. Otherwise a great place to rent haul!! Inexpensive also.Pamela A.
Customer did not leave a comment.Larry C.
Customer did not leave a comment.HENRY C.
Great customer serviceALONSO M.
The man helping me was friendly, informative and efficient. Thank you!Tamara M.
started wiping truck down as soon as I got there.gary C.
provide customer with correct pick up location (my reservation was changed, no phone call, no email... and uhaul website showed old pick up address. only the uhaul app showed the new/updated address)dennis K.
Customer did not leave a comment.JANIS L.
Everything went excellent, Marci couldn't have been any friendlier or have done a better job.Richard W.
nice you man was very helpfulGary W.
Very good customer service very friendly caring and understanding.Margo H.
Customer did not leave a comment.Juan C.
Horrible moving experience ever! First of all, the truck I reserved and paid for wasn't at the location, StaxUP Holland Rd, Menifee, CA. The front desk male was very rude and offer no help, just told me to call Uhaul because they had no record of it and couldn't; help me, so I called Uhaul and made another reservation for the next day at the same location since it was the only location with an available truck. The same thing happened the next day, no truck, they have me call Uhaul again, and then Uhaul rep.sent me to another location StaxUP McCall in Menifee, to pick up a truck after business hours. The whole experience was stressful and costly since I had to pay the moving company an additional fee for moving the date. A courtesy call to let the customer know that the truck reserved is not available would've been helpful.Jenny G.
Customer did not leave a comment.lloyd Q.
A great experience. Easy to reserve online. Young lady at this business was so friendly and fast. Highly recommend.David H.
Customer did not leave a comment.Linda F.
No improvements necessaryGinger M.
Thank you Nick for all your attempts to make it happen! ðŸ‘ great customer serviceERIKA M.
Staff was very polite and helpful. Pick up and drop off went smooth.James M.
Everything is up to par except during the return of the truck it took a while. There is only one attendant wit a lot of customers waiting.Danny F.
Customer did not leave a comment.DANA M.
Customer did not leave a comment.Czar G.
Everything was greatTed T.
Customer did not leave a comment.Vanessa A.
The truck was not in perfect condition especially for a long trip other than that I'm satisfiedJuana O.
Customer did not leave a comment.Monica B.
It was an old truck with 126,000 miles. The brakes squealed when braking and squealed off and on while driving when not even applied. I drove a U-haul to move my family in 1985 and this truck was about the same comfort and noise without the stick shift. Next time I'll go Ryder and push harder to get up the ramp.SCOTT C.
The poor girl was by herself I waited there for 2 hours she had to hook up trailers check out trucks take money sign contracts all by herself it was a terrible thing I witnessed people coming in with double bookings of trucks double bookings of everything you guys need to get your business togetherKenneth D.
The staff was very friendly and helpful. I had rented a trailer and it was out front as promised. I would not hesitate to go there for my moving Equipment needsJOSEPH R.
Uhaul sent us to another town after we reaerved in Riverside. Three locations later we ended up here. The lady said we would get discounted if we returned the truck to a specific location. Of course upon returning, they denied it. The inside of the truck smelled like a pot farm and there was a business card from immigration back there.Sean H.
Had a 35 dollar charge after turn in, didnt receive a call/email or a email at all as to why i got charged the extra money.Kyle M.
I was charged $19 for 1/16th of gas, i was one tic below the 1/2 tank. I will be taking my business and family and friends to Budget or Penske.Alvin C.
No comment as we used the drop box. This is a great feature.Michael H.
Customer did not leave a comment.Jesus R.
Thank youANAROSA D.
Customer did not leave a comment.Katy B.
Convenient reservation and pickup. They should have more than 1 rep at the counter but he handled it well. Would rent from this location again.Raymond D.
Customer did not leave a comment.Cipriano M.
Customer did not leave a comment.KIM H.
The AC in the rental was NOT working snd it was 101Â° outsideMartin M.
I chose to do contactless pick up. I wasn't able to do this because the truck was behind the gate when I arrived. The Uhaul system was glitching so much that we spent 30 minutes in the office.Tanay Y.
Customer did not leave a comment.Kenneth K.
Let customers know about lunch hours. I had to wait an hour and a half.Charles M.
due to the covid 19 pandemic I hope the cabin is wiped down sanitized: at least clean the windshield.Victor S.
Customer did not leave a comment.TIMOTHY H.
Customer did not leave a comment.STEVEN P.
Customer did not leave a comment.DARLENE S.
Had a great experience renting a motorcycle trailer. I rented it for six days, and the service and equipment was great. I recommend this place and I will return when I need another trailer.Jeffrey D.