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JOSEPH C
Customer Reviews for Stoneybrook West Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were not offered a walkthrough of the vehicle prior to taking it. I had to call and ask for instructions regarding gas because nothing was explained. I again had to call because the A/C was not working. I was told a manager would reach out and we would receive an adjustment in price and that didn’t happened. I returned the van the same day because it was too hot to continue without a/c. I don’t understand the charges on my receipt.
MIGUEL AImpeccable service. The attendant is super polite and attentive. Beautiful office.
THIAGO CMarcus was a pleasure to work with. He is very customer oriented.
ROBERT GGreat experience! Quick and easy!!
GREGORY AThis is the second time I have rented trucks from that location. The service has always been great. I would definitely recommend them to anyone needing a truck or a rental storage.
CHARLES OVery professional - I will be using this location 2 more times this month. Thank you
TAMMY JExcellent Service, personable and very respectful of customers.
GEOFFREY CThe location itself was not in operating hours. Rental was secured and received through truck share. Cabin was left clean aside from a disgusting used bandaid in the cupholder. Further, the check in and return processes are horribly slow and tedious.
PAUL NDon’t charge for extra gas when the customer brings a truck back with the gas gauge the same or higher than it was when it was picked up
DOUGLAS CExcellent service. Easy to book online, and then the in-person service was top notch. The truck was super easy to drive! I highly recommend this location and the company!
KAREN RAmazing service! I was very impressed by the efficiency, friendly ambiance of the the staff . The reservation process was efficient and effective. The vehicle was in great condition and very clean. I can honestly recommend this location
Glenda JDrop off using the app was clunky. App was lagging in certain screens and I had to take photos of the truck multiple times in order to finalize my return.
RYAN MGreat, friendly staff!
Stephen MEverything was perfect
Timothy MWonderful location. Van was like new condition. Highly recommended. Will use them for our next cargo rentals!
Rod RAnita and the staff are clear communicators, very friendly and always accommodating. I choose to rent vehicles from them because of the wonderful customer service!
LAURA CGreat customer service!
Jennifer HOutstanding job
Carl LNothing! Everything was perfect! 😊
Gwendolyn BNothing. Great Customer Service & Location
LUZ D2nd time I have rented a van here. Service is great. Will be back when the need arises.
Kenneth BThe truck alignment was completely off. Had to hold the steering wheel at 9 o'clock to keep it straight on the road
David Ngreat service
Francisco TExcellent service!!!!
William HGet the sun pass and put them with the truck. Add the required amount agreed to by customer and anything over they cover on final billing..
JAMES GService was better than expected and helpful
Woodrow BEverything went smoothly! Anita was professional and courteous. Truck was clean and ready to go. I was very impressed with this location. Thank you Anita for being amazing.
Lori ETruck was clean and ready when I got there. But the phone number that is sent with the address of the location doesn’t work, as well as the one listed on google which is the same. I’m giving 3 stars because I was overcharged on the miles. They charged me 5 miles more than I drove. Even though I gave the truck back with 1/4 of gas tank more than requested and 10 hours before the return time.
JULIA BWe picked up the U-haul truck but there were no blankets available. The cashier advised that this location did not have any although we paid for them.
Mark PGood quick service and very clean
Christ AThe log in process was terrible and I was double charged for multiple things.
Michael VNot a thing! This location has been my go to for years and will continue to be for many more! Excellent customer service, friendly, courteous and caring! Will definitely recommend to others. Anita is the absolute best.
Alex FThe small u-haul truck that is $19.95/day definitely needs an alignment. All 3 times I’ve rented it I’ve noticed how bad it pulls to one side.
Gail ABest Uhaul experience I ever had.
Marcelo S10/10 exceptional customer service, experience, convenience. Would highly recommend this facility to anyone I can.
Dave AIt was a great experience all around! From the online booking to pick up and drop off. Excellent staff!
william mThe attendant was very friendly and polite.
John dI think you are on the right track. The women in the office was very friendly and even offered is water since it was so hot out. Thank you for being one of the smoothest and nicest experiences with moving trucks I’ve ever had!
Kasaundra PAnita was fantastic
Raymond PUhaul swapped to larger truck that was available for same price. 👍
David JVery nice great service
Jesus TEasy process
Hofman MNothing really bc Anita and her team are simply awesome!
WILLIE MAnita was so kind and friendly, this was by far my best truck rental experience (not just with uhaul but also other companies) and this was 100% because of Anita! Thank you so much!!!!!
David PGreat location to rent from will continue to use this location for my weekend hauls Thanks
Noah PEveryone & everything was top notch.
Gail ALow on oil.
Jennifer OAnita and her team are excellent. She always goes above and beyond to meet our needs and always so pleasant too.
Dawn GOverall excellent experience
Thomas CAnita at the location was incredibly kind and knowledgeable, my experience was perfect.
Elizabeth BMaybe an air freshener in the cab.
Kimberly MWhen I arrived Justin did a great job getting in and out quickly with our van rental. He took time to understand our need and made the experience a good one .
Stan SThought u offer a great product and price !
Ron RCould not have been easier to rent the van. Anita was fantastic and will recommend this location to anyone who needs to rent a vehicle.
KENNETH BGreat pickup and drop off experience! Loved the location.
Hannah HEverything was awesome!!
Carla IVery friendly! Made my move easier and more enjoyable! I would definitely recommend!
Krista REasy transaction and very pleasant.
Anne KThe Lady at the counter is awesome. She is very kind, professional and pleasant. This my second time here renting a truck.
VICTOR BAnita was very courteous and helpful. All good!
Bruce S