Customer Reviews for Stor It 4 Less
(U-Haul Neighborhood Dealer)

596 reviews

1220 FM 2977   Rosenberg, TX 77469

(281) 725-6019

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 725-6019

1220 FM 2977
Rosenberg, TX 77469

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff was helpful.

REI U. 
Rating:
5.0

Excellent Service

Bruce D. 
Rating:
3.0

Customer service, interaction, manners, etc, could be improved. Not every customer is your "Bro".

PATRICK A. 
Rating:
1.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

ZHIWEN W. 
Rating:
5.0

I appreciate all the convenience accessibility of this location thanks a again

MARK B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ERNESTO F. 
Rating:
5.0

My experience at Stor it 4 less has been the best I have ever had renting equipment. They are very friendly and the guy that always helps me is awesome. I highly recommend this facility.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
1.0

First my email said he opened at 8:30. Wrong. He opens at 9. I waited half hour. Next he is quite crude. Several times, he cleared his throat and spit into a wastebasket! On my return, three hours later, the door was locked. I pounded on the door and the siding of his trailer. When he came after several minutes, he questioned my I had knocked. He said he was just ,"taking a sh--!!" I would certainly not return to this U-Haul again. NEVER!! And, he added another charge to my bill and I did not know until I viewed it on my email!!

WILLIAM T. 
Rating:
1.0

Get better customer service at this particular location. It not a good representation of the brand. The person working was not helpful at all. After having difficulties with online tried to call back to get assistance locally and was told "We're closed I already did what I could for you!" I was getting soaking wet from the rain and couldn't get my truck key out the box. Overall just a horrible experience.

Mandre Z. 
Rating:
5.0

Online confirmation book for 10 foots truck customer service call and verify online. Confirm the day before the day. Get there no 10 truck 😡 but stor it employee was helpful give me customer service number put on hold over 5 mins end up with bigger 17 foot lucky fit my in law drive way y'all need to verify truck available before customer get there sham on y'all very inconvenient but thank to stor it employee

SOMRATH H. 
Rating:
5.0

Rep was very knowledgeable and builds great rapport. He was not pushy and

JEFFERY E. 
Rating:
4.0

Customer did not leave a comment.

Eduardo C. 
Rating:
1.0

no one available during operating hours and was over charged.

KENNETH J. 
Rating:
5.0

Thank you so much. The gentleman(Nico)attending the office was very polite and helpful . The truck impeccable. Definitely will recommend to friends and family.. ( perfect location also)👌👍

GRACE H. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
2.0

UHaul online app promises me a 9x12 enclosed trailer at this location. Then while I was on hold at 1:48pm Saturday, May 1, t dress me to advise me my trailer was now available about an hour away. Not acceptable. Fortunately I spied a truck at my current location that had just been returned and asked to rent it. Points to UHaul for renting it to me but it cost me about $120 more plus cost of fuel. And you charged me $.99/mile instead of the $.79/mile advertised for Sunday use. Plus, of course, the truck had not been cleaned and smelled strongly of stale tobacco. Not a pleasant experience. No wonder my friend who owns a large rental space said she rather not rep UHaul.

THOMAS C. 
Rating:
1.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Tab (owner) and Justin were great! Highly recommended storage facility!

Jane M.  |  Overall Experience 
Rating:
3.0

Yes

Joseph P. 
Rating:
3.0

Customer did not leave a comment.

ARUN S. 
Rating:
5.0

Customer did not leave a comment.

Bessie L. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

Not order pizza and take a dump while helping customers, then maybe some help hooking up the trailer would be nice - large oil and gas stain that I had to scrub before loading was a nice touch though oh yeah, had to duct tape the latch down even with a lock on it while driving

David R. 
Rating:
5.0

Easiest pick up I've ever had. None of the run around that we have had at other locations. In and out in 10 minutes.

Mary F. 
Rating:
5.0

Customer did not leave a comment.

DOMINIC Y. 
Rating:
4.0

Customer did not leave a comment.

ALI I. 
Rating:
3.0

Customer did not leave a comment.

Katrina N. 
Rating:
3.0

Truck ran ok, but the power steering pump had a pretty loud whining noise, and the rear brakes squealed. NOTE: i did forget to mention these items when I turned the truck back in. Also I've noticed that the last two or three times i have used all of the early check in tools (scanning your driver's license, doing the precheck in) it hasn't made any difference when i go to pick up the equipment - they have to redo all of that at the pick up location anyway.

STEPHEN S. 
Rating:
5.0

Pick up was easy. Truck was fine

NATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Fitzgerald R. 
Rating:
2.0

When I arrived for my scheduled appointment, the door to the office was locked, and no one was there. I walked around until I found someone to ask and was told that someone would be there soon. I was then told to go back and hook up my rental motorcycle trailer myself, and to bring it back so they could inspect it. The trailer only had one working tail light, and they "jiggled" the other wire until the light came blinked back on. During my trip, the bad light went out completely, and the working light's plug fell out and went out too. I had to stop on the shoulder and plug it back in. The safety chains on the trailer were ridiculously long, dragging the ground, and I had to stop and try and shorten them on the side of the road. The ramp to the motorcycle trailer was seriously caved in, causing my bike to scrape the trailer when I attempted to load it. When I returned the trailer, I was told to put it back where I got it from and come back to the office. I informed them of the problems and they said they would have to "take a look at it". I asked for my receipt showing I had returned it on time, and they said they had checked me in and I didn't get a printed receipt. I later received on via email. I won't be going back to that location again.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
5.0

Best experience in a while with U-Haul. The gentleman was extremely helpful and very knowledgeable as well as having the great customer service. Thank you J Ganze!!!!!

KESHA T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Trailer had a rusted rim that had been painted over previously. Had to stop several time to get air which was frustrating considering it took several attempts pulling over each time to find a place that had air or a machine that worked. Stor it 4 less was great to deal with and im not sure they even knew about it. my perception it is uhaul.

LEVI G. 
Rating:
3.0

The person working the desk was not welcoming and didn't seem to want to be bothered. I was told to find a spot next to any trailer on the lot drop it off and I'm good to go. I will not be using this location again.

sheltric P. 
Rating:
2.0

We were only customer there, had to go find employee to take care of us. He acted as if we were inconvenience to him. After we paid, he directed us to back truck to trailer and he would come help. He stopped to tinker on his motorcycle for a good 6-8 mins while we waited on him. Then he kept looking at my husband to hook up the trailer. Just very unprofessional

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
3.0

Returned in the evening. No lights, hard to see. Entrance was hard to see

James S. 
Rating:
3.0

Customer did not leave a comment.

Linda S. 
Rating:
1.0

They over charge me on the rental and when I called to inquiry about it the guy that answered was so rude. I will never rent here again.

NIKKI M. 
Rating:
5.0

Customer service was exceptional!!!

AUNDREA H. 
Rating:
1.0

Guy in office was extremely rude didn't even offer to help hook up trailer. This guy is extremely unhinged and lazy. Got in a screaming match with my father. Also tried to start a fist fight. Very unprofessional, violent and in need of psychiatric help

PATRICK F. 
Rating:
5.0

Man trailers available at more locations.

RONNIE G. 
Rating:
5.0

Customer did not leave a comment.

STEFANIE G. 
Rating:
2.0

The rental units are stored on muddy surfaces. The drainage is poor and there are many large puddles on the property.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Oleg N. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
3.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
3.0

We had to return the truck before it opened and was not given the correct code. We finally were able to contact someone after 20 minutes

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Luis V. 
Rating:
5.0

Yeah Vans are stored in a muddy lot so you track out mud when you leave

BRADLY R. 
Rating:
2.0

Customer did not leave a comment.

Eli J. 
Rating:
4.0

Very friendly, helpful manager. Thx!

David L. 
Rating:
5.0

Staff was friendly

Marsha H. 
Rating:
5.0

Customer did not leave a comment.

Yaneli R.  |  Overall Experience 
Rating:
5.0

The manager Justin is a cool & honest guy..!!

TROY R.  |  Overall Experience 
Rating:
2.0

The truck had debris inside from a previous rental .

Shabaac W. 
Rating:
1.0

Customer did not leave a comment.

KRYSTAL J. 
Rating:
5.0

Nothing! The guy that helped me was excellent!

Michael G. 
Rating:
2.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
3.0

Customer did not leave a comment.

Clifford B. 
Rating:
3.0

Nothing further to say in re: Pick-up & Drop-off sites. But, in re: Uhaul CS & Dispatch (schedule & tracking) sites, the CS was less than poor, I'll try to avoid UHaul—- future! This is why: W/assistance of attendant, I returned the 5x8 trlr during regular hours 2-days early, no trouble—-all okay! 3-days later received e-mail that I was past the return deadline. Nobody knew where the trailer was—after many hours, ph-calls & online hrs (& much stress) Uhaul found the trailer. IT WAS AWFUL!

DONALD M. 
Rating:
4.0

Great help to turn in trailer after closing hours to ensure contract terms were kept as rented.

Craig M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL DEAN W. 
Rating:
5.0

Justin is awesome and the truck was super clean

Daniel A. 
Rating:
4.0

Very friendly service and knowledgeable.

Ron B. 
Rating:
5.0

Justin was awesome!!!

Daniel A. 
Rating:
3.0

The back lights didn't work. Our move was rushed because no lights working.

Mary G. 
Rating:
3.0

When you rent a trailer a spare tire should be part of the package. The person representing Storage 4 less, when asked about adding a spare tire, stated that flats on trailers is very rare. Therefore no spare was available. I will have one on my next rental even if I have to go and buy on. It cost me 3 1/2 hours of down time.

george L. 
Rating:
4.0

Customer did not leave a comment.

jim M. 
Rating:
5.0

Customer did not leave a comment.

Tabb D. 
Rating:
5.0

Customer did not leave a comment.

Monte H. 
Rating:
2.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

The representative that assisted me was very calm, polite and very business like. He was interested in taking care of business and getting the customer all set to use the rentals. Thank you, sir, for your assistance and great customer service.

Altha R. 
Rating:
5.0

All good

Ramon T. 
Rating:
3.0

Customer did not leave a comment.

Stephanie B. 
Rating:
2.0

In general, the guy came off as generally a good person, but the things I did not like include: (1) While I did show up 30 min late to pick up my truck (from the scheduled pick up), there was no one onsite because only one person works there and he was on a lunch break, so I had to come 40 minutes later to actually pick up the truck. (2) When I went back to pick the auto trailer, while he did hitch it up, he did not instruct, help, or walk me through loading my car until he came up to me after 30 minutes of trying on my own to explain. (3) He forgot to include the dolly inside the truck, so I did not have one to load my items with.

GARRICK P. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

Damian W. 
Rating:
5.0

Customer did not leave a comment.

Bobby A. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Anita W. 
Rating:
3.0

Customer did not leave a comment.

thomas W. 
Rating:
1.0

Have the equipment ready. Be open at the correct time. Don't curse at the computer in front of the customer. Act like you want to be there. Provide adequate a/c to the office. Don't be rude to the customer because you forgot to give them the code to the gate. Be presentable... looking like you just finished rebuilding a transmission at 9am is a bad look. Don't tell the customer “you must have done something wrong” when they completed the online ID uplink correctly, but the website isn't working. Uhaul's online experience is shit at best....

Jeffrey P. 
Rating:
4.0

Forgot the dolly, but we picked it up at another location. Very easy and fast interaction

Christopher H. 
Rating:
5.0

Justin was great and very helpful. The truck was fantastic and a perfect fit for our needs, thanks.

James P. 
Rating:
1.0

Make sure your equipment (trailers) are properly maintained and in safe working condition. Had I not been insisted about the tail lights on the trailer they attached to the truck, I would have once again make a 21 hour trip with no tail lights again, which is highly dangerous. So they ended up switching the trails out but they didn't take the previous reservation name off, so they did not want to remove the trailer in Las Vegas because it had another person's name on the reservation. We were held up for almost 3 hours, putting us behind schedule.

Rosie J. 
Rating:
3.0

Customer did not leave a comment.

COREY ALEXANDER P. 
Rating:
3.0

Wear a mask, the guy who served me was not wearing a mask even though it is mandated by the state (TX) governor and city authorities.

MUHAMMAD S. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

RAMON M. 
Rating:
5.0

Your staff is awesome, friendly,and very informative. Enjoyed doing business with you.

DEBORAH H. 
Rating:
5.0

Excellent customer service. Super friendly and helpful. Clean facility.

Donna W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
4.0

The gentleman helping me was very kind and thorough when helping me pick the right size unit. He also honored the first month free with a truck rental from online that they normally don’t do.

LAURA J.  |  Reservation 
Rating:
5.0

Wonderful place

Cameron A.  |  Reservation 
Rating:
5.0

A very nice place with friendly staff. I was always very happy with the staff response.

BRIAN M.  |  Overall Experience 
Rating:
3.0

Could have cleaned out better. I know it’s a storage but at least spray down old bugs. Other than that management is really nice and helpful.

Sukenna S.  |  Reservation 
Rating:
5.0

None

Janice G.  |  Reservation 
No reviews have been submitted for this location.

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