Customer Reviews for Stor N Lock Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stor N Lock Self Storage

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Kaitlin W. on

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I made a reservation for mobile pickup however the truck I reserved was locked behind a gate with the storage containers and no one knew the code to get in. So I was unable to get the truck. I had to wait until the next day until they opened which put me behind A LOT. I had to cancel an important appointment and was very upset about it. When I finally got the truck the dolly I rented was not in the truck. I was very disappointed and angry. And when it came time for me to get my $50 guaranteed refund for my reservation not being correct or ready. I had to call UHAUL because I was only refunded $25 at first. Next time I’ll just use budget.

Michael G. on

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Charles B. on

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Julie L. on

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There was no one at the pickup location until an hour after pickup time. By then I was forced to use the mobile reservation check out. Had to delay my movers and keep the truck longer past return time. Which meant no person to go over all this with upon return. The mobile check in process was confusing and I wasn't even sure I did it right until I saw a receipt this morning. Very uninformative. Uhaul customer service was not super helpful through the process and any activity to make the process work rested solely on me, the customer. Very poor.

brenda g. on

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You charged me for 3.3 gallons of gas and I already put 1.8 gallons that = 5.1 gallons. I only went 10 miles. 1.8 gallons should have been sufficient. unless the truck only gets 2 miles per gallon. I feel that I was ripped off.

Susan Z. on

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Filed a complaint and waiting for some sort of refund. Equipment was not only very dirty but also continual problems with tire losing air and also running out of washer fluid half way when they knew I was driving over 2,000 miles, not to mention losing five hours of driving due to them being closed at the time my pick-up was scheduled. Had to wait til next morning losing five hours of planned driving time.

Kelly D. on

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Have equipment available at the first locatuon

JEAN C. on

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Mike L. on

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Little bit of “sticker shock” on final total. Recommend that the other ancillary fees be disclosed up front

Mark H. on

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Russellowen B. on

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Great job from the two team members that were there very a professional and courteous

Russellowen B. on

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The people were very polite and friendly very clean storage facility

Pamela R. on

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Sampson C. on

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Mariah B. on

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Mihail F. on

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Terry F. on

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Great service and explanation of equipment operation.

Jack M. on

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Absolutely nothing!

Alice P. on

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Rhonda V. on

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Wow, great service

Marian M. on

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Douglas F. on

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JIMMY B. on

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Make your Uhaul location more visible

Ruth A. on

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Very rude and unprofessional employee. He stated that they only making $0.75 cents commision from U haul and thus he careless about having U haul business or not. He kick me out of his store because he said business hours for U haul is over even if he is still open his office for business. This person reflect bad image about Uhaul. For sure we are not doing any business at this location whatsoever, and considering other options for our moving needs other than U haul because of this very bad experience.

Ryan M. on

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vern m. on

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The person was not very knowledgeable on the trailer, but iv'e used them before so alls well. she should have a little more training.. will be back..

Deandre M. on

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Nice

Joshua R. on

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Charlene G. on

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Bryan W. on

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brittany c. on

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yuriy f. on

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Kewana C. on

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