Check engine light on and location had not checked vehicle after last client so they were unaware.Ian R.
Storage Rentals of America Elite LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Poor phone connectionmartha H.
Customer did not leave a comment.Duane S.
The property manager was very polite and professional and extended all courtesies do a VIP it is and has always been an outstanding pleasure to use U-Haul please continue the Outstanding work respectfully submitted VL Ward SeniorVincent W.
I expected to pick my truck up at a much closer location, the one I selected on line. For this reason a may not use uhaul ever again.Randy S.
Pick up directions were very unclear. Not very organized.Juan N.
Please for safety purposes check the truck's before renting them to families that are loading them down and driving them from state to state. The truck was clean but as far as mechanical the truck was very unsafe. The frontend was very loose and shook very bad. Every little bump in the road made the truck jump one way or the other. I've driven plenty of box trucks from Penske, U-Haul & Budget. I have never had this problem. I'm not sure if it is necessarily this specific store or if it's on U-Haul themselves to do the maintenance bit somewhere the ball was dropped. I had to do 50mph the whole 300 mile trip on tye interstate which cost me valuable time getting the truck unloaded. The people were very friendly at this location but as for the truck I give it 1 star. I had my son riding with me and ye was terrified the whole way.Daran H.
We love the two women who we have dealt with here for over a year. We have become friends with them. They are so nice, helpful, personal and knowledgeable. What I would recommend for anyone that needs help from U-HAUL from out experience is to talk to someone in person and NOT online. The people here as well as Athens cold not be nicer or more helpful.Stanley L.
How do you improve on PERFECT!Rebecca C.
Both of the ladies at the desk were very friendly despite being busy.Nathan W.
ladies were so nice!!!!!!!!!!!!rhonda S.
Customer did not leave a comment.FABIAN S.
Keep doing what y'all are doing the lady in there was very nice and welcoming and very helpful.Juan C.
Liz and Dana were outstanding and so helpful during the entire process. Their hospitality and care of their customer was genuine and absolutely caring!! Will be recommending this location to everyone that needs Uhauls.Hugo P.
Customer did not leave a comment.Charles S.
It took almost an hour to do the paperwork to get the truck after we already gave all the information online. Also, we had to drive 22 mins out of our way to pick up the truck. Lady was very nice but not very knowledgeable.Audrey O.
Customer did not leave a comment.Edward W.
The lady was nice was the location was not to be on the list of rental spots anymore for trailers.Abigail T.
Customer did not leave a comment.Craig L.
Customer did not leave a comment.Peter S.
They only do deposits in checkFrank C.
Pick up was a long way from requested pick up location.Buford H.
Rude, gave us ton of trouble after UHAUL assigned us this drop off for 26' truck...we did specifically ask to not drop off here.ashleigh M.
Customer did not leave a comment.Anthony R.
Customer did not leave a comment.Diane B.
Customer service was awesome. Took the time to understand my needs and helped me get a trailer local vs 30 some miles oneway.Charley N.
I arrived at 9AM and used pre registration online yet it took one and half hours to get my truck and car dolly. Please have more knowledgeable and competent staff.Robert D.
Customer did not leave a comment.Laurence H.
Customer did not leave a comment.Edward K W.
Customer did not leave a comment.Ibelisse B.
Customer did not leave a comment.Cicero U.
Customer did not leave a comment.Nicholas U.
They went ahead and instead of me doing a self return they did the return for meGloria D.
Have staff for hookup and breakdown of equiptMarc S.