Customer did not leave a comment.SERGIO P.
Customer Reviews for Storage Sense Mechanicsburg
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOSE C.
Was a pleasure working with people that give you total info on rentals- and to go to the pickup & everything was ready to sign & complete transaction- would definitely recommend & use again if needed. ThanksJoan M.
Customer did not leave a comment.Luvimindo E.
I booked the truck for stating friday 5pm for 12 hrs.. but i know based on my work i could extend upto 23hrs for same rental. But the person at store almost warned me, that i have to drop the vehicle at 11.15am bcos there is other person taking it from 1130am.. thats not my problem.. if i extend i am going to pay thats all. He also warned me you have to out gas.. else i will fine you.. sont feel bad about that.. and started giving abc of everything... i literally dint like the way he behaved. Uhaul will loose customer with this kind of behavior.vignesh S.
Customer did not leave a comment.ray B.
I would have to say that my experience with the U-Haul reservation pickup and drop off process is the worst I have ever encountered. How better it gets is entirely up to whomever is reading this. Friday 9/24 4:00 pm - I arrive a little early at Storage Sense Mechanicsburg to pick up my 9' Cargo Van. After much wrangling with the App, chat, two phone calls, and the clerk at the desk, I get my van 90 minutes later. The van itself performed fine. It held my cargo easily, drove very well. Only thing missing is remote controlled mirrors. I was by myself, and adjusting the passenger side mirror correctly proved to be a difficult task. Sunday 9/26 9:00 - I arrive to return my cargo van. When using the App, I try to upload the photo of the dashboard with the mileage and gas gauge. I do this after enter both in the app. I try this TEN TIMEs without success. I leave to walk the dog in a nearby park. Sunday 9/26 10:00 - I return to try this again. I repeat this process: When using the App, I try to upload the photo of the dashboard with the mileage and gas gauge. I do this after enter both in the app. I try this another TEN TIMEs without success. I call the number for support. I am on hold for 45 minutes before speaking with a representative. She is very cordial, and places me on hold for another ten minutes. She informs me that she noted my return time of Sunday 9/26 at 10:30. She further informs me that she is unable to complete the return and I must call Storage Sense on Monday and complete the return over the phone. I spent two hours trying to return this van on Sunday, without success. Monday 9/27 9:30 am - No answer via phone at Storage Sense. I drive down to the location, and speak with the clerk. They took it upon themselves and completed the return. They get an A+. Now it is up to the customer service at Uhaul to do something. I spent a total of FOUR HOURS of my life dealing with pick and drop off of this vehicle. This was not a fun four hours, but very aggravating to say the least. I would expect more than a simple, easy to give apology. I would expect something to show how sorry you really are. Please prove me right. I can be contacted at firstname.lastname@example.org or 717-805-0105. Thank You, David PorcelanDavid P.
Customer did not leave a comment.Jacquelyn W.
Customer did not leave a comment.Robert Q.
Customer did not leave a comment.B P.
Employee was late, shrugged and said "traffic" when we said we had been told 9:15 and he opened the door at 9:43. Said they don't even open til 9:30, our email said 9:15. Said we could enter as soon as we were wearing a mask. Dont mind being reminded to wear a mask, no need to be hostile!! He shouldn't be working with the public, too rude, not helpful at all!!!Thomas B.
Customer did not leave a comment.JAMESROBERT R.
I wish the pickup via mobile would have a better way to validate renters like myself who have no intention on stealing the truck. What I mean isâ€¦every time I try to use the app/iPhone browser to rent I get stuck at the verification screen. They want to call everyone I know to confirm I'm who I am. Wish by the way is fineâ€¦but could this be done once!? It seems every time I go to rent the system always asks for that info.Jason T.
I did the early pick up and there was not a dolly in the truck. The chat uhaul folks provided solution was to go inside (closed) or get a refund by calling uhaul. I needed the dolly to move, so I had to spend another 15 mins on the phone with uhaul to then go pick up the dolly at another location. More time lost for me. This was all after I was pushed from my originally requested location and had to pick up my auto transport the next day over 45 mins one way from my house. I have moved probably 15 times over the last 20 odd years due to the military and the clear lesson is always use a "uhaul store" where their main business is renting equipment and storage. The rest of the uhaul locations are all over the map as far as reliability, cleanliness, safety, etc. This location was nice, but I don't blame the owner for not keeping up to date on equipment rentals since it looked like they only had 3-4 pieces sitting there. Not their main business, so it did not surprise that the dolly was missing--in fact, I was just surprised that the truck was there.Christian B.
Customer did not leave a comment.Andrew V.
Customer did not leave a comment.Douglas W.