Customer Reviews for Storage Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Station

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jimmy M. on

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I drove the truck for a total of 55 miles the fuel was at 3/8 of a tank I filled it back to the same level as when I received it. I was charged for a full tank plus a fueling fee. An additional 80+ dollars. Still waiting on a credit at this point.

guy L. on

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They were at lunch when we dropped off the trailer. They gave us the code to get into the area but it was extremely crowded and not easy to maneuver. We eventually just dropped it. Honestly the customer service with UHaul is nearly non existent. I guess all I'm paying for is the actual rental.

Jessica C. on

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I can’t get the hitch to close upon my return. I have called customer service seven times and keep getting transferred to the main menu. I am now extremely late for meeting other movers and this is very inconvenient. I am going to have to leave the hitch open at this point. Poor customer service

Justin F. on

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Dropping off is painful as you cannot go inside the secure fence area to drop and there is only one designated return spot outside the gate. If someone beat you to it, all that is told is for u not to block the gate but no other options.

Nadeen O. on

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JOSHUA R. on

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kelvin B. on

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ROBERT C. on

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Johnny H. on

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Some of the blankets were soaking wet and couldn’t be used. One headlight was burnt out.

Charles B. on

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Patrick N. on

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Ronald B. on

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We got there after hours and they gave us code to open gate. Thx

Eddie K. on

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Wonderful transaction-delightful people!

Thelma B. on

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Very nice atmosphere excellent customer service. Will definitely use them again.

stephen M. on

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Chris L. on

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I think U-Haul should offer rates to allow for early return of the vehicle. Early return allows for U-Haul to get the truck back on the road making money for them.

Brad F. on

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Philip J. on

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Do not see any area needing improvement or attention.

Martha C. on

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Truck had over 139,000 miles. It was mostly clean. It did not break down. Staff was super helpful. I had higher expectations. I don’t use rental trucks often so maybe this is the norm.

Chris C. on

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Sherri A. on

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kelvin B. on

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jerry D. on

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Ann J. on

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Love them. So nice

Shannon D. on

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Gate closed, at 1pmish , no one there . I dropped off u-haul in the one parking spot (luckily no one else was using it ) but process was easy and quick bc if that . Dropped keys in mailbox slot.

Emily P. on

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Ashley G. on

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The lady that was working when I picked up my U-Haul was great. Very helpful and friendly! She made it easy and a pleasant experience.

Lisa J. on

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Gretchen is always so helpful, kind and professional. We keep coming back here because it is convenient and she makes our rentals easier.

Robert B. on

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Very friendly staff. Will rent from again

Mark thomas R. on

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Weekend hours are limited. I arrived on a Saturday and found the return location closes at 1100 am. I had to wait until Monday to return it, which meant I had to unhook the trailer from my truck, secure it so it didn't get stolen, and then hook it back up on Monday so I could return it. No big deal but can't run errands and grocery shop hauling a 12 foot uhaul trailer evevywhere.

Mark K. on

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Customer did not leave a comment.