great customer serviceLOUISE LANETTE M.
Customer Reviews for Storage USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ANDREW ALEXANDER K.
Customer did not leave a comment.ISAAC K.
Customer did not leave a comment.ADRIAN LEE W.
THE PEOPLE THAT WORK THERE ARE EXCELLENT. THEY ANSWERED EVERY QUESTION I HAD AND WOULD RECOMMEND TO ANYONEISAAC K.
Very good customer service kind polite and helpful! Knows the job wellRAMONA W.
Customer did not leave a comment.Monica R.
Customer did not leave a comment.Mike P.
Customer did not leave a comment.NICOLE MARQUETA J.
Thank you for the excellent service I received from friendly staff while renting a storage unit. I maintained a storage at that location since November of 2011. I have always been pleased with the level of cleanliness and professionalism of the staff. My belongings were always kept secure and safe. The grounds are always kept clean and safe. I will definitely recommend this storage Company to friends and family. Mrs. FittsTanisha J.
Keys were left in orange return key boxLuis P.
The manager was very nice , quick and made the rental easy and simple . Really nice guy highly recommend the facilityRobert B.
I reserved the truck online and declined the insurance as I didn't need it. After I returned the truck the associate never informed me that he charged me for it. I asked why I was over charged and was told that's how it is. Everyone is charged for insurance. I am very upset that I was not informed prior to renting the truck that I drove 7 miles. That's bad business and next time I'll contact other companies before I contact Uhaul. ?????Nicholas T.
Customer did not leave a comment.Karla C.
Front desk lady that assisted me was nice and knowledgeable, truck was in great conditionLuis P.
Brandi was great, thanks for all your assistance!Jenesha J.
This service is convenient for after hours emergency situations. However, the process is very difficult and seems to be a bit racist and partial to non white members of the human race. Many more cross checks references , then more and more photos and references for blacks than whites. Stop the racism please.Terrelle T.
Customer did not leave a comment.angela A.
Customer did not leave a comment.LORENZO E.
Customer did not leave a comment.ROCHELLE L.
Good jobStephen B.
The trailer was originally supposed to be picked-up at a U-haul center near our work. We were advised the day before that we'd have to go to alternative site to pick-up the trailer because the site we reserved it at didn't have availability (despite the fact that the website guaranteed availability at this site). We specifically requested this site because of proximity - the alternative site was over 10 miles away. This was our only option per the phone call we received. When we arrived at the second location, it was a self-storage site. There was no one on hand to show us how to connect the trailer, how to hook it up or anything. The work all had to be done by us - the renter - and we were not familiar with this type of trailer. So, no assistance at all was provided! Customer service was horrible. The clerk at the self storage advised us that we could return the trailer to the U-Haul center and not back at that location because it was closer to where we worked and because they didn't need it back. After our rental period, when we arrived at the U-Haul center, the technician there indicated that we could only return it where we got it or pay an additional fee for a one-way rental. I advised them that the self-storage place didn't want this trailer back and specifically asked us to return it to them. They wouldn't budge. Again - horrible customer service. I really believe that the only reason U-Haul is able to remain in business is because they are the only game in town - they know it and they act like customers don't matter. Overall, it was a very bad customer service experience. Unfortunately I'll probably rent from them again - but I'll be holding my nose the whole time.Jerry J.
Customer did not leave a comment.Antonisha D.
Customer did not leave a comment.alva H.
Customer did not leave a comment.Douglas S.
This was not my requested location of picking up the truck. In fact, it was very inconvenient having to go 34 miles out of my way to pick it up, not to mention, the extra gas. Also my scheduled helpers didn't happen, they texted me asking the questions of how much was there and what was to be moved, I gave the time and location, no more conversations after that. The day of, I tried calling and texting to ask were they coming; no response. I had to do the job, without the help that I had paid for. Another bad experience with Uhaul.Glenda S.
Phone customer service was horrible. Never dealt with the people here.Natasha L.
Answer the phoneRey'Shawn R.
Customer did not leave a comment.Shadia J.
I put the same amount of gas in the U-Haul as when I got it and I was still charged a fee after I returned it. I do not appreciate the extra $17 chargeJessica J.
I did not like that I booked two weeks ahead for 7.30 am told that I had to travel 10 miles to a different location and they did not open until 8.30 I had booked on Freemont st because I was staying near by and went into the office the day before confirm the appointment and to make sure that that they had the 26 foot truck This is not the first time that this had happenedPeter L.
Customer did not leave a comment.Nancy T.
Customer did not leave a comment.jamie B.
Brandi is an excellent U-Haul representative. She is kind, polite, knowledgeable, and a joy to work with. Kudos to Brandi !William Z.
Need to answer intercom or phone more frequently, using this contract company as a drop off for uhaul, needs specify what equipment they except, prior to customer chooses the drop off because it to much confusion as a customer and they are rude and customer service is badLeslie A.
Pleased very friendly, great locationAnthony C.
Customer did not leave a comment.Frank K.
Customer did not leave a comment.James K.
Customer did not leave a comment.Linda R.
great service and Antoinette was the best manager!Erik B.
Customer did not leave a comment.Myra G.
Customer did not leave a comment.Shadia J.
Best service!Alan C.
Brandy is awesome,a assett to Humanity!Shadia J.
Nothing! The truck was ready when I arrived. It was maybe 10 minutes tops from arriving and leaving with the rental. Excellent job!Tina F.
Quick service. Friendly staff. Well maintained truck.John S.
Customer did not leave a comment.Claudia G.
Customer did not leave a comment.DOMINIQUE H.
Customer did not leave a comment.Melveen W.
Customer did not leave a comment.Orrie S.
Customer did not leave a comment.John F.
Customer did not leave a comment.PRIMITIVO Z.
Great Customer service! Having worked in the Financial Industry for 16years as a branch manager, I tend to be very observant when dealing with businesses. Brandi Jacob's delivered exceptional service with a smile. My husband inadvertently left his cell phone in the Uhaul. This would have been a very costly mistake, being that my husband was on call. Brandi went out of her way to get in touch with us to return our cell, coming in after hours and waiting for us to arriving. Your business is very fortunate to have such a great employee. If I was still a branch manager I would be looking to secure Brandi as an employee for my Financial Institution. Thanks a Million. Mrs. Jacqueline GarciaJackie G.
Customer did not leave a comment.Christopher R.
Great Customer Service.Thank you.MONIQUE W.
Customer did not leave a comment.victoria M.
Customer did not leave a comment.Karen G.
We continue to go to this location due to Brandy, she is wonderful and always professional.I was a little leery when she stated she won't be working weekends any more, but the young lady that works is very nice and helpful.Sandra M.
Be able to pickup and drop off at any location. Not have to return at the same place.Ken O.
Brandi is awesome thanks for all the help.jimmy M.
Great costumer service great pricing great experience thanksJose C.
Customer did not leave a comment.Damian J.
The ladies that work there were great help. Very pleasant to do business with.Michele K.
Customer did not leave a comment.KENNY L.
Excellent service, very helpful and made my move very pleasantable!!!! I also am renting a storage unit from them..storageusa.....Las Vegas NV.??RONALD D.
So easy and less expense than I thought. Will definitely use again if I move!SUSAN Z.
Nothing to improve, both ladies we're wonderfulbelen B.
Customer did not leave a comment.Ariana K.
brandy super helpfulVINCE S.
The manager here is amazing, and this location clean and well taken care of.Ken M.
The truck was clean and ready to go. The return was simple and fast.Carolyn E.
I spent an hour and a half on the phone with U hual customer service trying to fix my self pick up reservation. First the time was wrong so they had to change it, then the location got changed to one across town, so I had to call AGAIN so they could change it, and then it said I hadent reserved any equipment, so I have to call once more so they could change it. Customer service was helpful but overall awful experience, dirty uhual, and still got charge for EVERYTHING. Will not be returning.Cody W.
Attendant wss GREATRichard V.
Customer did not leave a comment.Rushelle W.
Customer did not leave a comment.gloria J.
Great customer servicejose T.
Customer did not leave a comment.Ray T.
Customer did not leave a comment.GVINCENT A.
Customer did not leave a comment.FRANCISCO A.
Customer did not leave a comment.REGINALD P.
The employee was very agreeable and helpful.Thomas F.
Customer did not leave a comment.Reinhard A.
Customer did not leave a comment.MELISSA H.
Customer did not leave a comment.RICHMOND W.
Best ever.WENDY A.
Brandy was professional and very friendly. That was the only part of our move that went smooth. I would definitely recommend u haul at that location and to deal with her.SANDRA D.
Very helpful and pleasant experience. Thank Youjohn D.
Gas level was not properly recorded outbound, refill needed to return to recorded level, 9 gallons of gas for traveling within a thirty plus miles radius. Receipts was left at the office as proof.Ivan S.
The trailer connections were fouled and needed to be replace. The maintenance man think his name was Scott repaired the wires for lights. It took 2 hrs 20 mins. to correct the problem. We left left the facility 2 hr and 20 min later.THOMAS R.
Customer did not leave a comment.KEVIN W.
The receptionist made me wait while she finished doing something with checks, which was not necessary. Should at least provide client seating if you are going to make me wait.ANNA R.
Customer did not leave a comment.Patrick M.
Staff was super helpful - great renatl locationDOUGLAS B.
See comments above. This location was closed so the key drop box was wonderful to utilize.JULIE K.
Customer did not leave a comment.MURRAY C.
Customer did not leave a comment.Rosalynd B.
Customer did not leave a comment.GREGORY M.
Very nice to work with.JOSEPH D.
Customer did not leave a comment.BRIAN R.