I forgot the women that was running the place and at the front desk (Marney) maybe but she was fantastic. I will definitely rent their again!MICHAEL C.
StorageBlue Hudson Ave
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exactly what I imagined. Good stuff! This is the way.Dean P.
Very very niceMARIO R.
Customer did not leave a comment.JIMMYYIU-CHEUNG Y.
Van was not clean or sanitized when I received the keys. I brought it to the teams attention and the cleaned the van right away.Jonathan H.
Very easy to rent from U-Haul. In a matter of minutes I was done and driving.THMOAS O.
Customer did not leave a comment.Hugo H.
Always renting from that location and have a couple issues. 1) parking lot close 8pm and no way to return the van after hours 2) the van smells. It would be nice to use some air freshener or clean it more carefully to eliminate the odor.Evgeny T.
After not finding any available u-haul trucks in NYC, I reserved a truck at this location. BEST DECISION!!! The service was flawless. I'm moving and nothing is going as planned and Marny and her colleague were so kind and extended my reservation without hesitation. Gracious and kind customer service can be difficult to come by in the NYC metropolitan area, but these ladies embody these qualities with ease! Thank you so very much for everything.Simone W.
Customer did not leave a comment.Kathleen A.
Initially I was supposed to pick up my vehicle in my home town. I was told a few days before hand, I would instead have to travel to UC to pick up the box truck instead. When I arrived, the young male Storage Blue representative stated he had the vehicle there and it was above his pay grade to approve the out of town rental. Thankfully, he gave me a number to call while he assisted an older gentleman. After a while of being put on hold he called me back into the room. He was very respectful and explained the situation to one of his hire ups. I was promised I would get a lower rate if I dropped off at a different location than initially scheduled. Unfortunately, I was still charged the full price plus a drop off fee. Hopefully, I will get my several hundred dollars back.Patrick C.
Customer did not leave a comment.Dashira C.
2 of the guys weren't wearing masks. otherwise they were very helpful!CAILIN M.
Excellent costumer serviceEfrain C.
Customer did not leave a comment.Josie M C.
Customer did not leave a comment.William V.
Customer did not leave a comment.Josie M C.
Customer did not leave a comment.ANNA M.
Customer did not leave a comment.Erin C.
Customer did not leave a comment.Edwin U.
Customer did not leave a comment.Alisher A.
I have no complaints everything was to my expectationsMarcia S.
Not charge so much especially these days. Everyone is hurtingBrenda C.
Customer did not leave a comment.Hugo N.
Customer did not leave a comment.tynetta M.
Whoever checked the gas that was left on the truck that I used did it wrong and the company is charging 30 for gas and 30 fee to put the gas when I already put gas to the truck now I have to wait 5 days for my money to be returned this wasn't pleasant at all !Muguel P.
Customer did not leave a comment.Amadou L.
Customer did not leave a comment.Eduardo R.
First of all when I rented the truck they just gave me the key and when I asked where's the truck? The just said â€œit's outsideâ€ like I'm supposed to know and outside wasn't anyone assisting me so I had to figure out which was my truck. When I finally found the truck, it was blocked by a guy that works there, so I went back inside to tell them and the announced the guys car on the speaker. 25 minutes past by and the guy never came, so I went inside again and they said that the guy went to grab lunch and didn't leave the keys, in the middle of this I was paying 2 other guys to help me move my furniture and they were charging me by hour. So after 25 minutes or so I decided to get out of there maneuvering around the minivan. Horrible experience they didn't even apologized and I had to pay more than I had to because of they're mistake.Benjamin N.
Customer did not leave a comment.Diego F.
This uhual has loud non-stop noise, which shouldn't be rented at all before it's repaired. I was scared and worry all the time not knowing when this viehcal will blow off or stop mid of highwaySuhua C.
storage blue staff customer service skills are poor at best. the truck I was given had known key start ignition issues, they gave it to me anyway, I had trouble multiple times starting the truck. super frustrating. but at least its over.brian B.
Customer did not leave a comment.Patricia R.
I asked to remove the insurance from the contract and the person said she did it. However that item is never removed. I didn't get a chance to review and sign the contract either. Bad process.Yishen S.
Customer did not leave a comment.Mohamed H.
Customer did not leave a comment.THMOAS O.
Incredibly clean facality and staff so professional and kind. Most unusual - excellent customer service. THANKS. CMCecilia M.
Customer did not leave a comment.Vladimir Z.
Customer did not leave a comment.igor M.
Renting from U-Haul is fast an easy. In a matter of minutes. I was driving.THMOAS O.
Customer did not leave a comment.Tara S.
Truck key igniter wasn't working well, needed some jiggle Also, I didn't select the safe move coverage but still got charge $14. My reservation online shows NO coverage Please serve refund $14. ThanksPaul C.
Customer did not leave a comment.denise S.
Customer did not leave a comment.Angela R.
Customer did not leave a comment.Horzy G.
Customer did not leave a comment.Hector R.
Customer did not leave a comment.HENRY P.
At least when you rent a cargo van or a truck it come with something on it like free boxes or hands truck ,dolly,Juan M.
Customer did not leave a comment.Scott C.
This location needs to improve their service drastically. I won't be using them again for any truck rental needs. My rental was scheduled for 9am and I didn't get my truck and drive off until about 9:40am. There was only one other customer being serviced when I got there and two employees behind the counter. One of them was running around processing returns from the night before and couldn't assist me. The two employees also didn't have a driver's license so they couldn't move any trucks or even move other vehicles blocking the front entrance. The truck wasn't pulled up for me in the front and I spent a few minutes trying to find my truck. Then I went back into the office and they told me that I had walk around the block to pick up the truck myself. There was nobody there to check out the truck with me for any existing damages. I opened the back door and the dolly that I paid for with my reservation was missing. They asked me to come back to the front office and pick it up as it isn't automatically placed in there. They told me about the fuel level and that I had to bring it back the same or I would pay and inconvenience fee of $40 and $4.99 per gallon. I made sure to get gas not even a mile down for the location before returning the truck and it was actually slightly over the level they gave it to me. I returned the truck and again, no one was there to check it back in. I get the final bill via email and guess what? I had a fuel fee + 3.6 gallons applied to the bill. I called this local office and they asked that I call Uhaul main customer service line for this matter. Overall, I had a horrible experience and will not go to this location again.Kira S.
For small trucks, this place is great!alvaro G.
Customer did not leave a comment.james P.
I got a box truck Instead of just to seats have the bench for 3 people to sit down and the left hand mirror was wigley had to have my passenger keep adjusting with there handsQuentin A.
The truck they gave me, It was with the damaged mirror, almost had an accident on the road! Never i gonna rent a truck with u!Andy M.
Customer did not leave a comment.Bolivar D.
Make sure trucks are safe to drive. Someone can get really hurt and make sure lights are workingJovanka F.
Customer did not leave a comment.Patricia C.
Disappointed and false chargesAbhishek K.
Customer did not leave a comment.Marfa D.
More explanation on how charges work, more friendly. better customer service.Rodney B.
There are not many staff on hand, and the staff arrived late to open the entrance gate, so I couldn't get my rental on time. I used the mobile pick-up which is a breeze for most U-haul locations, but not here. According to StorageBlue, the building opens at 8, but no employees were there to open the location until 8:15. There were not many vehicles and the parking lot is incredibly small - no room for personal vehicles, so I took an Uber. We had to move a van out of the way to access my rental, even though mine was for the first available time slot in the morning. Simple planning and attention to detail could have made this a quick pick up, but this location cut into my rental time. I was also supposed to have furniture pads in the truck, but they were not in there. Just more time I spent waiting for something that should have been prepped. The staff was friendly to be sure, but it seems like very little care was dedicated to the U-Haul aspect of their operation.Timothy B.
Customer Service needs to be improved.Edna L.
Daniel was very rude and unattended for no reason.Jesmerlyn S.
The pick up time was 11:00am but there was no one in the office till about 1150am and I still got charged the 6 hours. On to of that I wasted 45min waiting for someone to show up.Gustavo G.
Customer did not leave a comment.Toure M.
I was charged $25 and I feel cheated for that. I returned the van in 4-5 hours though I intended to use for 12 hours and the reason was that I didn't use it for bas health at last minute. I wonder why I was charged for cleaning when it was the way it was. If you do intend to make money out of it, better disclose that upfront!!Shivanand J.
The lady who checked me in was very nice, professional, and efficient. A great location.Craig S.
Even having checked-in in advance it took me almost 1h to get the vehicle. There was only 1 employee taking care of everything and I had to provide same info that I have provided online.Roberto G.
the reservation must to be in time. By confusion I fill the gas to full and expected to some refund (let receip for 46 dollars) I hope understanding consideration. I like the pricing compare to others companies. Please let me know to used again. Thanks.ismael R.
Customer did not leave a comment.Kristen R.
Amazing service! Friendly, Fast and accommodating! I highly recommend this place. Will use for all my movesJennifer T.
Very rude and staff has alot of personal issues .Christi H.
Customer did not leave a comment.juan A.
Customer did not leave a comment.jesus C.
Be honest and disclose information!!! So people don't get extra money taken out of their account!!!Veronica M.
The customer service its greatRobinson L.
Customer did not leave a comment.fabio M.
Carlos, Daniel, Lisa, and Rudy (Area Field Mgr) are solid people who run a strong business with excellent service. Their facility is maintained well and their service is on point. If you have to choose between this location and the other ones nearby I assure you that you'll be happy you chose this spot (StorageBlue/Uhaul) over the others.Jae C.
Customer did not leave a comment.Victoria B.
Customer did not leave a comment.Denise R.
Customer did not leave a comment.Erdal K.
Nothing to improveSusana A.
Nothing 100%satisfiedSergio R.
Customer did not leave a comment.Abhijeet B.
What is there to improve?Thomas O.
Customer did not leave a comment.Seth T.
Nothing can be done better, excellent service.Oscar M.
Customer did not leave a comment.juan A.
Customer did not leave a comment.Luis V.
Worst customer service and poor representation of the company. These people were nothing but rude and argued with myself and other customers throughout the entire process. Not one of them approached me for 20 minutes and once I finally went through renting the vehicle, the truck was blocked in. They did not seem to care and when I finally brought it up again to the lady after waiting when they said that they will clear it, she gave me attitude and told me that it has not been that long. If you are in need of renting a truck, I would highly encourage you to drive 10 minutes down the road to the next truck rental as this experience turned me off from the company forever.Kyung On Y.
Exelente servicio del personalDiolita H.
Customer did not leave a comment.Jamie M.
Don't hide so many fees and taxes so that you attract people with one price and it turns out being something completely, in an exagerated way different than what people originally thoughtOMAR O.
Customer did not leave a comment.THMOAS O.
Customer did not leave a comment.Glenn N.
Customer did not leave a comment.Barbra A.
Must find a way to stop nickel and diming customers 1.99 per mile you have to be kidding me. 19.95 what a scam!Francisco B.
Great staff and really convenient location.Jennifer M.