Customer Reviews for StorageOne Rentals Freemont
(U-Haul Neighborhood Dealer)

62 reviews

2870 Fremont St   Las Vegas, NV 89104

(702) 728-4087

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 8 am–4 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(702) 728-4087

2870 Fremont St
Las Vegas, NV 89104

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 8 am–4 pm
  • Sun: 10 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

eshelle b 
Rating:
5.0

From pick up to drop off, it was the easiest experience I’ve ever had with U-Haul! I can’t remember her name, but the office lady was awesome!

Samantha F 
Rating:
5.0

Customer did not leave a comment.

Tarsha S 
Rating:
5.0

Everything was great!! Great customer service

ROSA M 
Rating:
5.0

The mobile pickup and drop off service is problematic but that is not run by the pick up location. App has many fails. Each time I have used the mobile pickup service I have been kept waiting for someone to process. The last pickup took over 30 minutes as the person on the other end could not read that my middle name as shown on my license is the name I use. The drop off portion of the app was not working when I dropped off but thankfully the website was working.

Bruce A 
Rating:
2.0

Do NOT overcharge and respond to requests to address the issue.

Andrew M 
Rating:
5.0

Customer did not leave a comment.

Lisa B 
Rating:
5.0

Great and easy service thanks to the gentlemen that helped me out.

LIZETH S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K 
Rating:
1.0

Truck was not maintained broken down in the middle of my move.

Derrick L 
Rating:
5.0

Why am I being charged $77? It doesn't make sense.

Ailyssah C 
Rating:
5.0

Great customer service

Deanna M 
Rating:
4.0

Everything was as it should be. Self checked in and pick up and dropped off with no problems.

SCOTT H 
Rating:
5.0

The representative was so professional and helpful. She explained everything patiently. The office was very clean. She offered all the services and provided the dropped off location. Thanks for the great experience.

Erick C 
Rating:
5.0

Customer did not leave a comment.

ayson S 
Rating:
5.0

Customer did not leave a comment.

Willy F 
Rating:
3.0

Customer did not leave a comment.

RONNIE G 
Rating:
5.0

N/A

Michael J 
Rating:
5.0

Prompt and professional service. It was a good business experience.

Joseph C 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Quick, courteous, and polite. No issues whatsoever.

Joseph C 
Rating:
1.0

Truck was dirty App seized up several times

Kristy D 
Rating:
5.0

Great customer service!! Especially knowledgeable about equipment, supplies, and rates.

ERICA B 
Rating:
5.0

Customer did not leave a comment.

jemall d 
Rating:
5.0

Customer did not leave a comment.

Barbaro R 
Rating:
1.0

I called several times asking if I could drop off my vehicle in a different location I was told I could if I change my reservation from the van to a track. I didn’t get my reservation contract until later under the belief that I was going to be able to drop off my vehicle anywhere when I got ready to return it I was told I was gonna be charge four times the amount to drop it off there. I literally called six different times I wasn’t sure that was able to drop my vehicle off instead of having to drive back to the side of town I just moved away from to finally be provided the contract to say I was going to be charged extra. Also upon picking up the vehicle I had to wait almost an hour to get my code to unlock the vehicle. When I make my way reservation it was open us to meet at I had to install an app. And upon installing the app it should’ve gave me further instructions however there’s issues with the app had to call tech-support several times just to get a verification code and once the verification code was sent I still did not get it information on how to unlock the exterior padlock on the car. So I guess perhaps if you guys fix your technology train your customer service is probably can approve

Casandra P 
Rating:
5.0

Maintenance on air condition inside truck.. Blew mainly hot air... But customer service

Trina M 
Rating:
5.0

Guy at front desk always nice and professional…my thanks to him!

Gwen A 
Rating:
5.0

Best service I have ever had at Storage One/ U-Haul. They were Fast reliable and patient. Will rent from this location again. 5 stars.

Cassandra W 
Rating:
5.0

Great customer service…Thank You!

Quen A 
Rating:
1.0

New trucks! Damaged my belongings because of your faulty latch on truck. On site manager just assumed I did something wrong. I have rented 100’s of Uhauls in my lifetime and always check to make sure it is secure. So I know this is indeed your locations fault because of a horrible lily managed and maintained equipment. You lost me and countless others once I share this experience on my social media.

Henry M 
Rating:
5.0

Love them

karissa m 
Rating:
5.0

Customer did not leave a comment.

Jarrod B 
Rating:
5.0

Love them never will use anybody else

karissa m 
Rating:
5.0

Customer did not leave a comment.

karissa m 
Rating:
1.0

The Truck I Got Was Not What I Rented Online , The Truck Was Dirty And Not In Good Condition , It Would Stop On It’s Own . On Too Of That I Was Charged DOUBLE Of What I Was Told That I Would Pay.

Trakeisha A 
Rating:
5.0

Love them will use this location for ever

karissa m 
Rating:
5.0

Customer did not leave a comment.

Samantha B 
Rating:
5.0

Very helpful and knowledgeable of everything. Very good customer experience well recommended to others.

Christopher J 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

It rained the day we had the rental and there was a leak through the top of the windshield. Customer service was very good though!

Jessica R 
Rating:
5.0

Customer did not leave a comment.

Victoria F 
Rating:
5.0

Great customer service and great easy pick up after hours

Woodley B 
Rating:
5.0

N/a

Javier F 
Rating:
5.0

Great Job keep up the good works

Larry C 
Rating:
5.0

None

Teresita S 
Rating:
5.0

Camera to see when you’re backing up

maria e 
Rating:
5.0

Nothing he was great I will be back to rent again from him

karissa m 
Rating:
4.0

Cleaning

Ernest M 
Rating:
5.0

Awesome personal 👏 thank you!!!

YURIDIA M 
Rating:
1.0

Customer service was pathetic. I reserved U-Haul for 1day. There was a padlock at the back door, for which I was not given the combination code. When I did complain after realizing and drive so many miles and came back empty handed, they told me that I have to pay for all travel miles where as complain department told me that some credit will be awarded but instead they charged me extra amount

Vinesh P 
Rating:
5.0

They bent over backwards to make sure I was covered & taken care of when an unexpected wicked curve in my new home destination was taken out from under me.

Danielle B 
Rating:
5.0

Customer did not leave a comment.

Dixie T 
Rating:
3.0

Out of dolly’s. Referred locations computer system was down.

Christopher H 
Rating:
5.0

Lucy was AWESOME

mark e 
Rating:
5.0

Fue una gran experiencia y muy buen servicio d3 gran ayuda en lo que necesite. Excelente servicio.

Victor P 
Rating:
5.0

Everything is good. The employ was kind and educated.

Ezequiel M 
Rating:
5.0

Customer did not leave a comment.

Dimitrina N 
Rating:
4.0

Better signage. You should say something on the uhaul website or in the confirmation email that this is actually a storage facility that is only marked on the outside as storage. If I hadn’t called and heard the recording say StorageOne, I would’ve never found it. The trucks are parked in the back, so you can’t see anything that says uhaul anywhere from the street.

Rachel N 
Rating:
5.0

Customer did not leave a comment.

Tyler S 
Rating:
5.0

Customer did not leave a comment.

karen m 
Rating:
5.0

The air conditioning did not work at all. I would like reimbursement

Keaten C 
No reviews have been submitted for this location.

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