Customer Reviews for StoreSmart Naples
(U-Haul Neighborhood Dealer)

526 reviews

6810 Collier Blvd   Naples, FL 34114

(239) 793-2973

Hours

  • Mon–Sat
    9 am–6 pm
  • Sunday
    12 pm–4 pm

Services at this Location:

Contact Us

(239) 793-2973

6810 Collier Blvd
Naples, FL 34114

Services at this Location:

Hours

  • Mon–Sat
    9 am–6 pm
  • Sunday
    12 pm–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service and the best rental ever the trailer was in a great shape for a good price

jorge A. 
Rating:
5.0

Both Fred and Tim were a pleasure to deal with! They went above and beyond to accommodate my requests! I have already referred friends to their store for future moving needs!! Very, very satisfied!!

MARLA C. 
Rating:
5.0

Excellent Service

CARLOS D. 
Rating:
5.0

Tim was very personable and easy to deal with

Chris H. 
Rating:
5.0

Was a pleasure doing business with you!!!

ronald K. 
Rating:
5.0

Very friendly and professional personal at check out and return.

Lycurgus K. 
Rating:
5.0

The best

jorge j S. 
Rating:
4.0

A bit of difficulty with locating address.

Jaime E. 
Rating:
5.0

Fred had everything ready & made it very easy for us.

Scott M. 
Rating:
5.0

Outstanding customer service

john H. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

The customer service agent was just amazing. In the Midst of the disaster post hurricane Ian, he was a bright moment. I can't thank him enough. He is exemplary.

Valerie B. 
Rating:
5.0

Customer did not leave a comment.

Kenrel T. 
Rating:
5.0

Customer did not leave a comment.

david L. 
Rating:
5.0

Customer did not leave a comment.

Leiah K. 
Rating:
2.0

No one there. The steps involved to turn in were numerous. Felt like I was doing all the work for the UHAUL representative.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

dale S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

We are new to using UHaul. Great experience except the lady making the reservation seemed to be in a hurry & I felt like I was a bother. I gave her the exact address of where I wanted to pick up the trailer & asked her multiple times if she used that address to which she said yes, We went to pick it up & she had made the reservation at the wrong location. Very frustrating.

chris R. 
Rating:
3.0

There was no furniture dolly or moving blankets available, even though I ordered them from the location. Granted I ended up not getting charged for them, but it was so much more work to do than necessary.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
3.0

This location was small and difficult to navigate with a 20ft truck and car transport. Employees were helpful.

Lyndale C. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
2.0

None of the equipment I requested was in the truck. I was not given the code to enter before hours. The locks to get the keys were very difficult to open. I was charged for equipment (dolly and pads) that I never received.

Lindsay O. 
Rating:
5.0

Customer did not leave a comment.

Sainthie B. 
Rating:
5.0

Customer did not leave a comment.

mark H. 
Rating:
5.0

Nothing Agent was very helpful

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Carlentini L. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Mary Beth S. 
Rating:
5.0

Customer did not leave a comment.

Dwayne L. 
Rating:
5.0

I would like you to do flat rate.

ULRICK L. 
Rating:
5.0

The only thing wrong was I was told that the gas tank was full and I had to bring it back full. Well it read full the whole time. I drove just 27 miles and I had to put over 3 gallons of gas in it. Unless the pickup gets 8 miles to the gallon, and I highly doubt that, the gas tank was not full when I got it. And I got taken by the person who had it before me.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Joey S. 
Rating:
5.0

Customer did not leave a comment.

Parks D. 
Rating:
5.0

Totally satisfied 😊

RONALD C. 
Rating:
5.0

Nothing. Smooth and efficient transaction.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Chester H. 
Rating:
5.0

Customer did not leave a comment.

Luz R. 
Rating:
5.0

Very professional and personal person runs the location and services. I was lucky to find this location and every aspect of my move was easy because I was able to rent the right truck for the move.

John M. 
Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

The agent was very accommodating, efficient,and pleasant.

Roselyne S. 
Rating:
5.0

The service attendant was extremely helpful in getting our trailer hitched and on our way!!!

Ken D. 
Rating:
5.0

Customer did not leave a comment.

Martin L. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
1.0

I was a terrible experience. The uhaul costumer service is the worst in the world. I did a reservation for Saturday and after drive from miami ti naples, uhaul cancelled it without telling me. After that, i had to reserve a night in a hotel and i did a reservation for sunday 5/1. When I arrived to the location they say me that the last person locked the truck and they do not have another truck . The was trying to contact to costumer service but it was impossible. All my family tried to contact to uhaul costumer service and they answered all calls but after explain the situation, they put us on hold and hang out the phones. Finally, came the road assistance and open the truck. But for dropped of the truck was the same situation. It was like 9:30-10:00 pm in miami. We was trying to contact to uhaul costumer service for change the location of drop of. The answer and begin to find a location. After, 1 hour and 40 min on line (hold) they do not know a possible location and starting to transfer us to other departments. Finally, when on our own find a location and dropped of the truck , thennnn they answer and confirmed that location. They change was changing the location and hang out the phone again. Nobody apologized for the bad attention, only was using excuses. Terrible services, we are so upset with U-Haul.

Javier D. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Great location great service

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Loni A. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

With a sponge/squeegee you can quickly wash a windshield inside and out. It's the first thing I did before loading the truck. Thanks for all you do!

Kelley W. 
Rating:
5.0

Customer did not leave a comment.

Parker V. 
Rating:
5.0

Fred did a great job

Kenneth H. 
Rating:
4.0

Customer did not leave a comment.

joe H. 
Rating:
5.0

Customer did not leave a comment.

DAREN M. 
Rating:
5.0

Customer did not leave a comment.

Lester D. 
Rating:
1.0

Vehicle filthy inside. Screeching noise in cab. Dangerous truck. Not only disgusting, but also perilous.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Great staff

STEPHEN K. 
Rating:
4.0

Customer did not leave a comment.

NORENA B. 
Rating:
5.0

NICE PICK UP TRUCK; HANDLE WELL AND DID THE JOB

DENNIS D. 
Rating:
1.0

Once again was attempted to be snookered for gas fees. I relayed to the girl about the discrepancy with the as ground gas tank level which did NOT match actual. I came back into the office and asked her to adjust. She said she would. After returning truck which was driven 5 miles And I told her I put 1.5 gallons in before returning after she came back from inspecting truck I received a charge of an ADDITIONAL 19 dollars, even after estimating 10 miles of Use with actual 5 miles. When I called her out she said manager would have to fix. Just very poor service. Will never rent from this location again.

STEPHEN T. 
Rating:
5.0

Customer did not leave a comment.

YVENER M. 
Rating:
4.0

Our rental truck was 25 minutes late from its previous rental so we had to wait as it was not available at the reserved time.

PHILIP T. 
Rating:
3.0

The pick up truck I reserved was unavailable. There was only one furniture dolly when I requested two. The vehicle I did rent was dirty inside and out, the a/c fan only had two speeds working and the drivers door could not open from the outside. Fortunately the rental agent was excellent.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

JuanManuel O. 
Rating:
5.0

Door locks did not work on driver side. Truck was not cleaned. I rented this truck before a week earlier and was the same was. But I was able to move.

Joseph S. 
Rating:
5.0

Chris, the site manager was very helpful and a great person to deal with. I would use them again.

Joseph S. 
Rating:
4.0

It was hard to locate, hidden behind shrubs. Needs signage.

Patty R. 
Rating:
5.0

7

VICTOR L. 
Rating:
5.0

Man working at location was friendly, fast and helpful.

David M. 
Rating:
5.0

Customer did not leave a comment.

Hector G. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL H. 
Rating:
5.0

Chris was Amazing! He helped and called & confirmed our appt. Once we arrived, he made sure we had all we needed for our truck rental. He even offered us cold water to take with us on our big day. This is the cleanest and most professional uhaul location we've ever used. Thanks again Chris. We will return if we ever need uhaul services again! For sure

CHERYL S. 
Rating:
5.0

Perfection

MARCIA B. 
Rating:
4.0

Rep at pick up was very good

FRED S. 
Rating:
5.0

Chris was a pleasure to deal with from beginning to end! He was polite, caring, informative and very well versed in ALL the options that I had. That helped when I needed to pick the appropriate vehicle and was extremely helpful in what turned out to be a very stressful day on my end. I would highly recommend UHaul to everyone! Chris thank you for everything!!!!

DANIEL K. 
Rating:
5.0

there should be more equipments and choices.

RAFAEL C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

It was a fantastic experience! When I arrived, my truck was ready, and Chris was really helpful and professional throughout the process. I would absolutely use them again, and I would suggest this location to anyone looking for truck rentals or storage.

JAMES P. 
Rating:
5.0

Manager Chris was super courteous and professional in helping us get set up in our rental UHaul truck. Truck and rented equipment were in excellent condition and made our experience perfect. Highly recommend!

Brady N. 
Rating:
3.0

The interior of the vehicle was very dirty and clearly not santitized if it was dirty. The fuel was below half a tank so if my move was farther than just a quick local move I would have jas to fuel first. The good thing was this place has a truck in my size available. The location of the pick-up was convenient and close to residential communities.

MICHAEL F. 
Rating:
5.0

Highly recommend. Easy to rent and great service.

STEVEN J. 
Rating:
1.0

Customer did not leave a comment.

Alena G. 
Rating:
3.0

The vehicle was extremely dirty and unpleasant inside. The driver's door didn't open from the outside. The vehicle was terribly worn out. Poor experience.

MATT G. 
Rating:
5.0

The gentleman in charge was very professional and helpful the truck excellent, do not change anything

GIOVANNI T. 
Rating:
5.0

Will was great!

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

ARMAND F. 
Rating:
1.0

This is where things become ridiculous!!! My agreement had me dropping my rental off at the location noted above. I arrived yesterday (2 days before my rental was due) and was told they could not accept because they did not have room??? Then I was told they did not have my reservation in the system??? I was told I had to drop off at a location 10 miles away. The person at this location called Uhaul and we spoke to a highly un-professional representative who told me the drop off was changed and I should have received a text. I did in fact receive the text, while she was on the phone with us??? Talk about bait and switch ... I was then told I would be charged an additional rate for dropping off at the wrong location. I reiterated that I followed Uhauls direction and intended to drop off at this location which is what I ended up doing after wasting 40 minutes going back and forth with this ridiculous conversation. I can assure you this will be my last rental with Uhaul and highly encourage consumers to steer clear of this organization.

ANTHONY A. 
Rating:
4.0

Truck was defective

Nicole K. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Wilfred J. 
Rating:
5.0

Very helpful staff and found an appliance truck close by as well when they were out off them.

David S. 
Rating:
2.0

No one was there to drop off too Called many times and no answer

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

The truck's driver side door handle was broken and the drivers side window was down when I picked up the truck. It had rained earlier, so the drivers seat was soaking wet. I had to have the window down and reach through the window to open the drivers side door or climb in the passenger side. Also, when I picked up the truck, the fuel tank was not full and the cargo door was not functioning properly. No t sure if the repair issues are the responsibility of the dealer.

William J. 
Rating:
2.0

Contract had me deliver to “sunshine auto repair” tamiami rd. They did not have our order to receive the equip, they said the lot was too full and had us drive another 20 min to Store Smart. Yard too small to receive equip. Took 1 hr to unload. The person there was very helpful but the whole drop off experience was awful.

Nicholas F. 
Rating:
4.0

Customer did not leave a comment.

Louie F. 
No reviews have been submitted for this location.

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