Customer Reviews for Storesmart Rockledge

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storesmart Rockledge

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Wendy F. on

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friendly, fast, professional, helpful

harold A. on

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Customer did not leave a comment.

Juan P. on

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Perfect as is!

Craig I. on

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Very convenient to have uhaul, moving, and storage all at one place. Plus, the staff was genuinely friendly and helpful.

Mary W. on

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It was all good

Gerry T. on

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James B. on

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Chad W. on

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Everything was great.

George G. on

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Great job

Wayne W. on

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Mathew was great and organized.

Gerhard S. on

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Was met by a staff member, directed to park trailer, paperless checkout was a breeze.

JOSE A. on

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BOB L. on

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Charles L. on

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The online return App did not work for me, so I had to call Customer Service for help. Your Rep was very helpful, thus I was able to complete my Van Return. Otherwise, all is well.

Nancy S. on

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Arturo T. on

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ROBERT B. on

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Nothing to improve . Very nice people and manager . Very easy .Great trailer . Thank You Capt. Bob DolfunTours LLC

Timothy M. on

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Pick up was quick & easy. Friendly staff, helpful w/ reservation & followup. The truck clean & low miles, but very, very loud once we got on the road. Seats are hard, no phone plug & the seat belt kept getting tight & locked up so it was cutting & uncompfortable.

Shaunna B. on

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Thomas F. on

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Mark L. on

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Very friendly

Shane R. on

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The online 24/7 check in didn't work either of the two times i tried to check in. It would have been really nice to get out earlier. The truck also had the steering off to one side, but it was drivable.

Claus S. on

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Geno B. on

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Excellent service, will rent from there again!

Freddy S. on

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There was a stocky woman there with dark hair. She told us where to pull up which was good as she did not want us pulling into the parking lot. She then said that we should leave as she did not have time to check the truck. Not great. Then we were charged for gas when we were given the vehicle at about 1/4 left in the tank and we filled it up more than that. Called them. Matthew said that we had to call C.S. whereby we spoke with Jessica who was terrific ! She compensated us for the time and aggravation. We will not let this incident keep us from renting as we have been happy with UHAUL for many many years. Thank you for having Jessica. Please reward her monetarily.

Craig C. on

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Frederick P. on

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Tom F. on

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Lubna K. on

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nicolas M. on

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Ronald B. on

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I quit going to Rockledge for better service

Elias L. on

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DEREK A. on

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Sean R. on

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RYAN L. on

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Ty is knowledgeable and helpful. Great store and great prices.

Wallace C. on

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Gerald C. on

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MARGARITA D. on

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Timothy D. on

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Cezar G. on

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Great staff thx

Thomas M. on

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Matthew, at this location, was beyond helpful. Never frustrated with questions and extremely willing to help. Would do business again because of his helpful demeanor.

kyle S. on

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JOSEPH C. on

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Excellent service

Jessica B. on

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Brandi E. on

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Yusimi R. on

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Michaelalan R. on

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The property it is located on made our drop off a bit difficult. But the help was good

Ricardo H. on

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Khadija C. on

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Overall great experience. Staff was courteous and professional.

Larry M. on

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The online service ro pick up a vehicle is terrible. It’s slow, redundant in questions. I didn’t bother using it to turn in the vehicle.

Ron C. on

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ALLAN R. on

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When we returned the vehicle, the office was closed so we filled in the rental contract and dropped the key in the box. As we drove back home my phone chirped and there was a message from U-Haul asking me to photograph this and that, and record this and that. Too late guys. Anyway I called the U Haul store and the lady calmed me down and completed the return.

Brenda B. on

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Matthew was very courteous and helpful!

Andreanos J. on

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A/c not working. Needs attention.

Michael F. on

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Tracey S. on

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I will never rent a u-haul again! I reserved for a certain price, and when I get there it took at least 15 minutes to even get helped, then they tried raising the price every time I was trying to check out and get moved. I had movers waiting on me who charge by the hour, and it cost me $100 more because of this location! Then when I tried using my Florida UI debit card it would not take it. Now they keep calling saying I owe them money! I paid a hundred dollars cash, and my total when I booked on line was no more than $60. I will not pay another dime to UHAUL!

Dee L. on

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Richard G. on

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Francis H. on

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Jeanne V. on

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The professionalism of staff, with our sudden change of plans was outstanding. We refer anyone to the Rockledge location, for their needs. Thank you, we will refer you moving forward.

DETHRYN W. on

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Lauro D. on

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Recommend opening earlier for those of us who start as early.

Christine J. on

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VICKY M. on

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This was a very pleasant experiment, I have never rented a UHaul before. The staff was very helpful & nice.

Kathy M. on

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Daniel S. on

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Great customer service !

James B. on

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The checking out process was slow and I was surprised to find out the charges were different than what was quoted when we reserved the truck. I was also disappointed when I first started the truck and got the message than of the tires showed low pressure. I asked the representative if the truck had been checked and was confused with the answer.

Anthony N. on

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mark M. on

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Julie D. on

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Osvaldo M. on

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What a corteus and professional the 2 individuals.I wish I find more of this people who are very hard to find.Thank for the attention from the minute I walked in the door and when I returned.Keep up the customer coming back.

Donna D. on

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Awesome customer service she made sure everything was perfect before i left and it was not easy but she smiled through it.. Great place..

Ashley R. on

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absolutely nothing. The lady working at this store was beyond fabulous!! Please tell her thank you from us.

Steve P. on

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Tammy K. on

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Mary K. on

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Lisa A. on

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Brian T. on

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Mary F. on

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need more help individual was awesome she was in control of a very busy office. would not hesitate to recommend this location.just get this individual more help.

Richard P. on

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Mary S. on

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Sharlette D. on

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The attendant was very nice and helpful. The office needs additional personnel to speed up the process. The office is much to busy for 1 person. It took almost an hour to get checked in.

Glenn G. on

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Excellent attitude of the lady there (didn't get her name) but needed help rather than attending to pulling up vehicles, trailers, storage units with a full office of customers. She kept really calm, very professional

Lindsay E. on

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Herson G. on

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Friendly customer skills

Jeffrey S. on

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Complained about above issues and employee wasn’t concerned

John L. on

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eric H. on

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went to the other location and found out that U-Haul doesn't ( Dixie road) rent one way ! had to went 3 hours for this store to open they were great help I have rented a lot of U-Haul trailers and trucks and never ran in to this problem

Marcelo M. on

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Avery well train young man

christopher B. on

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Hector S. on

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very friendly employee on site. however, I was billed for a $25 fee when the storage was allegedly free. the fee was never disclosed previously so I learned about this once on site. Nevertheless, I would still recommend although I would ask that ihaul be more explicit about hidden fees for clarity purposes.

Louis D. on

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Absolutely Awesome ????

Edward N. on

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Manager at the storage facility was kind and very informative. Did not leave any details out of the process. Only recommend for uhaul to build non-climate cntrl storage rms with insulated panels

Roby B. on

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Uhaul Rep misinformed us about drop off location. I had to drive 20 miles further to drop off van. The van leaked and ruined several pieces of art.

Andres S. on

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Staff at this locations is always very professional and cordial with all customers. I only rent all my U_Haul equipment from this location.

Andre M. on

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KLINTON L. on

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They had great customer service. Very helpful and knowledgeable about what I could use for our move.

leo S. on

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Phil K. on

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Glad I had a smart phone to do all of the transactions required.

Jerry M. on

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Employees were friendly and helpful

Jarret B. on

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Everything was amazing. The staff was extremely helpful and made everything easy.

PATTY L. on

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Roger R. on

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Carol C. on

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Sabrina P. on

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The storage unit was fine. The issues I had were with staff knowing how things worked. Nobody knew what the 6.95 charge was for when I called. Also, my storage unit was switched.

Richard I. on

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Excellent storage locker and employees are INCREDIBLY professional and helpful

JESSICA B. on

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Friendly office staff, spacious units and great prices with the safety of a coded gate entry for peace of mind!

KELLY B. on

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Very competitive and friendly/helpful staff. I would highly recommend this facility.

JENNY B. on

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Everything went well. So far no issues.

MALCOLM B. on

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Transactions handled very well, clean unit and professional staff.