Customer Reviews for StoreSmart Self Storage
(U-Haul Neighborhood Dealer)

1000 reviews

29 McKenzie Cres   Red Deer County, AB T4S2H4
(Gasoline Alley West)

(403) 340-1309

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 5/7/2021 - 3/15/2022: Closed

Services at this Location:

Contact Us

(403) 340-1309

29 McKenzie Cres
Red Deer County, AB T4S2H4
(Gasoline Alley West)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 5/7/2021 - 3/15/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All good, great staff, clean equipment

Lawrence B. 
Rating:
4.0

Customer did not leave a comment.

Peter J. 
Rating:
5.0

Customer did not leave a comment.

Stanley H. 
Rating:
5.0

I was in a rush to pick up the equipment & staff was extremely helpful in getting me on my was asap. Thank you.

corinne M. 
Rating:
5.0

The employees at the StoreSmart/Uhaul were extremely knowledgeable and exhumed excellent customer service abilities. In particular the women named Kerri went above my expectations in reserving...renting and finally loading the truck and moving out of Province. Would highly recommend the location in Red Deer Alberta!

Terri-Lyn W. 
Rating:
5.0

Customer did not leave a comment.

Darcy Z. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Great help from the staff. Very knowledgeable! Thanks so much

Trevor H. 
Rating:
5.0

The red deer location was great. It's the horrible Calgary uhaul that got involved and ruined my experience. I returned the Uhaul on time January 1st and Calgary I haul sent me an unreturned late email that sounded like a money grab to get more money. Whoever sent this email without knowing the facts should look for another job.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Corey N. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

kevin L. 
Rating:
5.0

Thanks easy to rent from

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Julie R. 
Rating:
5.0

Customer service was The BEST. Dealing with two branches and a customer service supervisor to put a package together to get me on the road. Great service and friendly. No extra charges. Just awesome service. Get service when dropping truck off as well. Thanks to everyone. I would rate these guys 6 stars out of 5.

Edward C. 
Rating:
5.0

Excellent customer service, from the front office to the staff helping hook up the trailer! Thanks

Terrance G. 
Rating:
4.0

Disappointed I could not rent the trailer (6'x12' utility trailer) as a 'one way rental'. This required additional travel and expense including lost work time. Staff however was friendly and assisted with hookup and light check.

Steve C. 
Rating:
2.0

Truck was dirty windshield filthy. Truck shook and shuddered the entire trip. The pickup and drop off location were miles from where I was supposed to pick the truck up the representative who phoned me said there would be a reduced mileage charge which I do not see on the bill. This is the second rental of a U-Haul truck and each time I have had to run both the rental truck as well as my personal vehicle many extra miles as the booked equipment hasn't been where it was supposed to be. I am very disappointed in this as a move is a large undertaking and having the plans changed affect everyone involved,

Gordon Y. 
Rating:
3.0

Customer did not leave a comment.

Riley M. 
Rating:
5.0

at another location in the city of red deer customer service was unprofessional. The customer service agent was chewing gum and used word whiskers the entire conversation. I have dealt with that location before, but this time is was awful and will not call back there. The location was at Cooper Roofing.

Gayla M. 
Rating:
3.0

No lights operable on the trailer. Spent half an hour fixing lights on the side of the highway

Warren C. 
Rating:
4.0

the 7pin to 4pin trailer hookup converter should be available as rental and not just for selling. Adam was very helpful and respectful for the entire transaction

Israel A. 
Rating:
4.0

Customer did not leave a comment.

Kelly S. 
Rating:
4.0

Customer did not leave a comment.

Rebbeca F. 
Rating:
5.0

Customer did not leave a comment.

Rick E. 
Rating:
4.0

Quick in and out with on-line check in, great time saving tool. Will be back next time we move again.

Sung A. 
Rating:
5.0

Nothing

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Josias B. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
1.0

Please see customer objective form # 2752940 I had a terrible experience yesterday with Uhaul. The beat part of the experience was talking to Rick in customer service.

Alexandra M. 
Rating:
5.0

Customer did not leave a comment.

Trevor N. 
Rating:
2.0

Customer did not leave a comment.

Darrin W. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Always receive the best service. Always have the unit I need when I need it.

Angela Z. 
Rating:
4.0

Ensure adequate staff on hand to process customer requests. Only one person was there so we had to wait about 15-20 minutes. That staff person was very helpful, however, and we were not in a huge rush!

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Juliean R. 
Rating:
5.0

Customer did not leave a comment.

Edmund M. 
Rating:
5.0

Check in was a bit slow due to the outdated computer system. Other than that, a great experience.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Jane S. 
Rating:
5.0

Great service.... thank you!!!!

Ronald H. 
Rating:
5.0

Everyone I spoke to was excellent

Tracey G. 
Rating:
5.0

trailer tires were bald on both front tires. Back passenger tire lost air and I had to fill up . Trailer could have used more hooks for securing loads as well Staff at location were excellent though , would definitely come back in future

greg J. 
Rating:
5.0

Customer did not leave a comment.

Trevor S. 
Rating:
5.0

There was an engine light on the whole way. Also the tank was three quarters full when I got it but I had no idea how full I was making the tank when I brought it back so I ended up filling it all the way. It would be great to have a full tank at pickup.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

I was treated very well

GENE L. 
Rating:
5.0

Customer did not leave a comment.

Roger R. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Get better software and debit machines. Its defiently a weak area that needs improving. Staff were amazing but they had to reboot the system when trying to use debit. They said it happens all the time. Uhaul you can do better by your franchises.

Stacey B. 
Rating:
5.0

Amazing customer service. Highly recommended

Giordano A. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

The experience was great at this Red Deer location. Attendant was so knowledgeable and helpful.

Perry C. 
Rating:
5.0

The gentlemen that help me today were great. Friendly and professional

Ian M. 
Rating:
3.0

Customer did not leave a comment.

Wayne P. 
Rating:
5.0

Excellent customer service in very trying times.Everything was awesome.

Jeffery A. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
3.0

Customer did not leave a comment.

Brett J. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Mike & Robert were both awesome, thank you u-haul

Gerturde H. 
Rating:
5.0

Customer did not leave a comment.

Daryl S. 
Rating:
5.0

Customer did not leave a comment.

Angie G. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

This time was good. The time before uhaul corporate reps made promises to me, then didnt fulfil those promises. Uhaul, as a company, lacks honour, and has poorly trained staff. The field reps do a much better job, but can only do so much when the leadership actually sucks.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Excellent customer service. Will go there for rental again hands down.

Angie G. 
Rating:
4.0

Customer did not leave a comment.

EDWIN P. 
Rating:
5.0

Awesome customer service

Trent O. 
Rating:
5.0

Excellent service, reliable and clean moving truck, and friendly service.

Sharlene H. 
Rating:
4.0

Fuel was at 1/4 tank but was given a discount

rodney C. 
Rating:
5.0

Absolutely nothing needs improving, management was welcoming, friendly and professional. Excellent experience every time I go to this location

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
3.0

The kid doing the turnover when picked up seemed really new and not too familiar with the equipment. Also, the fact that there was no jack leg on the trailer to pick it off the trailer makes it very difficult to load and unload.

Kenny V. 
Rating:
2.0

Have vehicles in the location people request them or don't charge them mileage from farther location

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

John Paul T. 
Rating:
5.0

Customer did not leave a comment.

joey S. 
Rating:
5.0

Customer did not leave a comment.

Bryce K. 
Rating:
5.0

Customer did not leave a comment.

Gene L. 
Rating:
4.0

I picked up the unit and it was clean. We did find however the windshield wiper did not work on the passenger side, I advised the representative when I returned the vehicle. It has rained the night before and then froze overnight. There is a sign as to where to drop off the unit, it is on an incline just right of the driveway. When exiting the truck, I stepped down and slid on the ice and fell hurting my butt ox,back, knee and head and now the pain is in the neck and rib cage. I advised the representative that there needs to be sand or gravel at the drop off point as it is on an incline, and just off the driveway and was very icy. She advised that she was only instructed to sand by the man door areas which I believe is a safety issue for U-Haul users. As it is just off the driveway, a vehicle coming into the Storage Facility, could have easily slid into me.Two days post fall, and I am very stiff and sore. I am writing this because safety of your users must be paramount, there is s sign stating that the area is slippery but that sign is up further from the drop off point. Anyway, the unit was just fine for what I needed to do. Just ended bad.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
1.0

I was overcharged by two days.

David C. 
Rating:
3.0

This was the biggest waste of time and money I've ever experienced. First I had to pick up my uhaul 35 km from my home I arrived and the uhaul was completely empty of fuel and I was told I had to fuel up right away. The speakers were blown in the cab, the light in the back didn't work. I was told to drop my uhaul off at big splash uhaul in lacombe and I could get my deposit back. I arrived there and they tell me I can not return it there and instead need to return it to a closed location. Which means I wouldn't be able to get my deposit back until Monday. Which means I would have to leave work to get my deposit. I called your Edmonton headquarters and the employee basically said I apologize but you're out of luck. So I ended up driving all the way back to red deer and get charged the kilometres only to receive only 3/4 of my initial deposit. Absolutely disgraceful and the worst operation I've ever had the misfortune of dealing with. The only saving grace was the employees at store smart who did there best to remedy my issue. I will never be back, and I will constantly recommenced to my friends and family to not deal wi Th uhaul in the future.

Patrick H. 
Rating:
5.0

Thank you for a great service. Kudos to the lady in training, she was awesome.

Parambir V. 
Rating:
4.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Better spot for drop off. To small and dark.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Marjorie C. 
Rating:
5.0

Customer did not leave a comment.

Robyn M. 
Rating:
5.0

I can not think of even one thing that could be improved!! It is a lovely facility - well laid out with a good stock of supplies and the counter service was awesome - well organized, courteous and friendly. My truck was there on time and after-hour return was so easy!! It was busy that morning and I was amazed how the wonderful lady on staff was so organized. Thank you for a great experience!

Marilyn D. 
Rating:
4.0

Customer did not leave a comment.

Jason H. 
Rating:
3.0

-Dont charge a ridiculous amount -better customer service -get the booking under control -when someone books make them aware on the phone that the location pickup may not be at the location they called. -when someone phone to book for a certain time take note that they are booking for a certain time because they cant do it any other time. - also take note that people cant run on your time they run on their own -just be better and have compassion for other people

Chantel M. 
Rating:
5.0

Customer did not leave a comment.

Jen L. 
Rating:
5.0

Very helpful at front desk.

SHARON D. 
Rating:
5.0

This store and staff was amazing and great service. Could not have been any better. From my 1st phone call to rental and return.

stan C. 
Rating:
5.0

Laura was AWESOME! She made our moving so much less of a headache and helped it go as smooth as possible. Great review for her!

hayley H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Bryson B. 
Rating:
4.0

Customer did not leave a comment.

Ken B. 
Rating:
4.0

Customer did not leave a comment.

Derek L. 
No reviews have been submitted for this location.

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