We booked a truck more than a month in advance for June 30, 2026, at 7:30 a.m. When we arrived, we discovered that U-Haul had changed BOTH the pickup location and time WITHOUT ANY NOTICE. The new location was about 30 km away, and the pickup time had been changed from 7:30 a.m. to 2:00 p.m. Our building required a fixed moving schedule, so this completely disrupted our move. After arguing for a solution, they only offered us a smaller truck at another location. We then had to pay extra for a trailer, still could not fit everything, and had to rent another truck the following weekend to finish the move. And unbelievably, THE SAME THING HAPPENED AGAIN. We reserved the second truck through the U-Haul app, but when we went to pick it up, the truck size we had reserved was not available. Different days and same problem. We were moving with a one-year-old baby and a dog. What should have been a planned move became exhausting, expensive, and extremely stressful because U-Haul repeatedly failed to honor confirmed reservations. Their reservation system cannot be trusted. A confirmed reservation does not mean the truck or even the truck size you booked will actually be available. I feel disrespected in so many ways, and U-Haul made our move truly traumatic. The worst part was the dismissive attitude of the employees. When we asked the staff at the counter for a solution, they simply kept repeating, “There’s nothing I can do. I can only do what’s in my system.” At no point did anyone take responsibility for U-Haul’s mistake. Even after I showed them the confirmation email with all the details of my original reservation, no one accepted responsibility or offered a proper solution. This company does not respect its customers. Their attitude is dismissive and makes you feel as though your problems simply do not matter. I asked to speak with the manager, but he refused to speak with my family. I was there holding my baby daughter, and the manager still refused to come and talk to us or provide any solution to a problem created by U-Haul itself. This happened at U-Haul Moving & Storage of Montreal West, 8101 Boul. Montreal-Toronto Rte. I strongly recommend avoiding U-Haul.
Suelen H
Lave O Max
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sherbrooke, QC J1G1E8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
L'intérieur extrêment sale, verre papier de bouffe gprox. sinon ok
Sylvie CTrès bon service !
Stephane GThe worst experience i ever have , i wouldn’t recommend this location to my worst enemy. When i called to make the reservation, I explained the distance that I was gonna do, she told me that it wasn’t gonna cost me more than $80. Than I picked up the truck , which was dirty , used it for maybe 3 hours . Returned the truck , few mns after , I get a bill for 220$. When I called customer service , that’s when they’re telling me that I had to pay for this, for that , etc. So I asked her when I previously called to asked questions why the lady on the phone didn’t inform me about all those charges that I was gonna have to pay for? No answer. Apparently that’s what they do , they advertise à cheap price and then at the checkout, you wil get a bunch of unexpected fees. I will never use U haul again.
schirley DExcellent service, Rapide et efficace !! Merci beaucoup
Marie-Josee V