Customer did not leave a comment.Emilio R.
Customer Reviews for Sudz For Dudz Laundrymat
(U-Haul Neighborhood Dealer)
Providence, RI 02904
Services at this Location:
- Mon-Sat: 8:30 am - 3:30 pm
- Sun: 8:30 am - 2 pm
Special Operating Hours
- 5/29/2022: 8:30 am - 1:00 pm
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Serge B.
The mobile app is convenient but its not reliable. My first experience was during Covid so it was neccessary. But it was not unencumbered. My most recent experience was better accessing the rental but I was not able to complete the rental because the odometer picture was not accepted. I called the 800 number and after a 20 minute wait the rep said they would close it out. But almost 48 hours later I haven't received a final bill.Donovan W.
The app is totally not useful and barely functional. I wasn't able to use it to return the van and I had to spend 45 min dealing with customer service to complete the returnEmma G.
Improve contactless. It took 20 minutes to try to pick up my rental because the website wasn't loading correctly. The owner was super helpful though!Lisa R.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.MARTINEZ M.
Customer did not leave a comment.Robert B.
The guy was very polite and went above to help me out .KERISHA S.
Customer did not leave a comment.Ryan A.
Customer did not leave a comment.HAGOS K.
Easier to check-in with the agent who was helpful and efficient. The on-line process is difficult!Janice M.
Customer did not leave a comment.VAN K.
Customer did not leave a comment.Stanley S.
Let customers know in advance that they will need either two people who will answer a call immediately, or a passport or lease that's right in front of them (since the app does not accept previously saved files, it must be a picture taken on the spot.) This surprise caused me a huge headache on the day of my move when I was pressed for time.David K.
I used the 24/7 online option and during the process had to call customer care for assistance. The wait to speak with a live rep was in excess of 20 minutes each of the two times this happened. I personally find the wait time excessive and feel staffing in this area should be reviewed. Thank you for listening.Gerard P.
The location is too small for larger vehiclesShante R.
Customer did not leave a comment.DIEGO C.
Customer did not leave a comment.ERIN S.
The person checking me in was rude, impatient, and unprepared. We did the check in online, and the guy made us wait 30 mins to basically do the check in over again in person. He also gave me a hard time about whether or not I was the same person in the picture on my license.Breana D.
Customer did not leave a comment.Nicauri R.
Customer did not leave a comment.Casey D.
Cab was very dirty. I would clean it.Joshua P.
In the parking lot behind the building where they keep the van there was a pile of human fences. I did not see it, because the ground filled with leaves. I stepped on it. And I had to throw my shoes away. Very very very disappointed. Never again from this location. I guess you can call it a shitty experience.MOHAMED F.
Customer did not leave a comment.Dallas S.
The man at this location lied to me and then proceeded to rip me off. He told me to have the truck back by 8pm. On his cameras it would even show him instructing me on how to put the keys in the box!! Well.... I drove to my location. I don't look at my texts while driving As my phone had went off while I was driving there. To my surprise the text I receive says to have the truck back in 3 hours!! I was shocked it was around 1pm there was no way with the moving I had to do!! (And he knew that) so I proceeded to move my things and I got the truck back a little after 7pm. The man at the laundromat said to have it back by 8pm lied to me, lied through his teeth!! It's fine though you can take my money.. it's not much to pay more (I guess) but I can say I will never trust the company again now because of this man. U-Haul needs to do an investigation on this man. This makes U-Haul look bad. But who am I just 1 person that rented one I suppose. I am very upset that I was charged for two days when the man said to have it back by 8pm. Completely unfair in every way.Britney B.
Not very knowledge or helpful staff. Trailer did not have a jack and had to be lifted from the ground to my ball.Stephen L.
Customer did not leave a comment.Julian H.
Customer did not leave a comment.Peter L.
I have to make a new reservation and they gave me a small truck even tho I ask 5 times for a bigger truck. They guy English broken plus he made me scream my credit card info from across the room have to cancel it after that.jonathan J.
Customer did not leave a comment.Nicole C.
Customer did not leave a comment.John D.
Customer did not leave a comment.MENARD B.
Customer did not leave a comment.LUIS O.
Customer did not leave a comment.Mark L.
The truck was parked very close to other vehicles and obstructions, which made it difficult to get on the road. Attention should be given to how the trucks are arranged in the parking lot to simplify the pickup.Daniel L.
Customer did not leave a comment.randy F.
Customer did not leave a comment.Wilfredo R.
Customer did not leave a comment.RONALD S.
Customer did not leave a comment.Trisha U.
This place was the worse , the person at the front desk was rude , i rented the truck for 24 hrs and he said i cant keep it for 24 hrs , that he dont like that , that why i got to keep it for so long , etc , when he finally give me the key the truck was nasty , dirty , full of hair , i will not recommended this place at all .Rossana F.
Customer did not leave a comment.Wilfredo C.
Customer did not leave a comment.Cicely D.
Customer did not leave a comment.Mark G.
Manager was very helpful despite the stress of the COVID-19 restrictions.Shawn B.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.Anthony S.
This was the most professional and helpful locations you could ask for. Great location to deal with. Highly recommended!!!Michael S.
Customer did not leave a comment.Cheryl H.
Customer did not leave a comment.LISBETH V.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.Robin S.
Customer did not leave a comment.Brandon H.
Customer did not leave a comment.Mark V.
Customer did not leave a comment.Majied E.
The building is a little run down, but the attendant was excellent, the process was fast and easy.Megan F.
Customer did not leave a comment.HEATHER F.
Customer did not leave a comment.Lisa B.
Customer did not leave a comment.Taylor S.
I will go to this location to rent from now on. By far the best! Thank you!Erin C.
Customer did not leave a comment.Christian V.
Customer did not leave a comment.Robynne S.
You are the best it's only that you need to give sudz for dudz a raise he is the best so far in u-haul rep.They were par excellence in service and down to heart.Very wonderful people.I enjoyed the services to the bestEMMA O.
Everything went great . It was fast and friendlyRichard J.
They were awesome! Thanks for all your help!!!JAMES W.
The owner was excellentElisha M.
Customer did not leave a comment.Andrew B.
Customer did not leave a comment.Louise A.
Customer did not leave a comment.John H.
Customer did not leave a comment.james P.
Customer did not leave a comment.Dustin C.
Customer did not leave a comment.Keith C.
Nothing - The agent was helpful & friendly.William S.
Customer did not leave a comment.Marcio M.
Customer did not leave a comment.Mark P.
Location stated they didn't do online check in during business hours. I only learned this after going through the online checking process. Instead of saving time it took me twice as long.william M.
1. We received a truck with only 3/8th of a tank of gas. It should have been full so it would be easier for us to refill upon returning. We put fuel in the truck when we returned but it only came to 1/4 of a tank. It's difficult to determine what a 1/8 of a tank is to return it as we received it. 2. When I ordered the truck it was for 24 hours. At the pick up we were told that we had only reserved it for 12 hours. I have the original receit dated April 17, 2018 showing we had rented the vehicle for 24 hours. 3. We were charged for a 2nd day as a result of the 12 hour V 24 hours issue. 4. When we did return it with 1/4 of a tank of gas the guy at the Sunds and Duds called me about adding the additional 1/8 of a tank of gas. My options were to come get the truck (which we were no longer covered by insurance) and add the additional fuel or the Suds and Duds would add it for me for an additional $50. 5.The original bill was $521.71 yet after my son in law complained at the Sunds and Duds the bill was now $429.66. Still considerable more that our original estimate. Not only would I never rent a vehicle from Suds and Duds again but I'm will not rent a UHAUL vehicle again without first researching my other options. This was a very disappointing experience.Sam M.
Customer did not leave a comment.Jacob S.
I did not receive a call regards change in location for pick. Fortunately, when I went to original pick-up location, I was informed new location was close by.Anthony V.
Customer did not leave a comment.Rodrigo F.
I have always used uhaul anytime i move or when i have used one of your storage facilities... I always recommend uhaul to anybody i know if they are moving or need a storage room... Also the guy i dealt with at the uhaul store i rented from was very nice to me very helpful and polite... Customer service was outstanding so if i had to give a grade it would be an A+ for sure! Thank you and im sure i will be using your company again in the near future...Ne-kia S.
Extremely friendly service and Azeez was very helpful with any questions I had concerning billing. Thank you!David M.
Customer did not leave a comment.Allan P.
Veryyy nice and clean and very professional... I will go to them again..Jamesetta N.
I had great experience dealing with Eddy from Sudz for Dudz. He was very helpful and professional. My only concern would be with the Uhaul company itself. I was under the impression that was I was renting a $20.95 van. Because that is how it was advertisied. I moved in town and made one trip to another city... 30 miles in all. After putting gas in the van and all other not adversitied expenses I paid $84 plus 15$ for gas! It is completely unfair and how uhaul falsely claims it costs one price but in actuality it is more than triple! Even though Eddie was extremely pleasant I would not recommend uhaul as a company to use.jay H.
I found the experience to be pleasant.john S.
Nothing to improve unless the truck was free the service was excellent and professional! Great place to do business!Kevin R.
Nothing they were very accommodating and helpful during my move. Will definitely be using this location again.Katheryn P.
Excellent and quick service, thank you!!!Sharon S.
Azeez is so great!Noah B.
Customer did not leave a comment.susan G.
The reservation process and delivery was a huge problem. My vehicle wasn't available at the location i choose. I had to schedule pickup with a second location on my own. And when I went to picp up the keys were not left where promised. I then had to go to a third location to get the unit.. Horrible experience. The Sudz location was ok.Jeffrey S.
Not do business with this vendor. Unprofessional, untrustworthy, manipulative.Joanna A.
Customer did not leave a comment.Naiomi R.
Good service on this end of rental.Cynthia W.
To start, when you call the customer and ask them to pick up early and are told that the extra time will be added to our rental to accommodate your request, make sure you add it. PRAISE goes out to CINDI IN TRAFFIC who was very understanding of this and was kind enough to make the proper adjustments. Customer acknowlages damage/dents/ scratches, document it, dont tell them not to worry because I paid for the insurance. That is allTory D.
Very well mannered officeAmudat L.