Make sure the equipment to be picked up is clean and accessible at the time arranged. My trailer was very dirty and blocked in at the back of the lot when I arrived to collect it.
Neil Flynn
Customer Reviews for Sunrise Small Engine & Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just continue to be your friendly & caring staff.
Betty jonesExcellent service & staff went the extra mile to accommodate us. Thank you all.
Betty jonesKeep doing what you’re doing!!!
Kim FentonFriendly service. Pick up and drop off all went smoothly. Answered every question well.
ANNA FRIESENn/a
John HuijgenGreat atmosphere when dealing there
mark walkerWas charged $8.00 for insurance that I said no to twice
Bob heidtwas billed twice for this rental. Went in with all papperwork was told the first charge was a deposit & would be refunded. She did own up to one error that was fixed but still waiting on refund of said deposit. There is no way a $39 dollar rental should cost you $300 after its all said & done. double billed & run around will be all you get here
Shelley WattsThe windshield wiper is not properly working,plus the washer fluid has water so when we are in a -20° temperature area the wipers cant remove the dirt and the washer fluid is frozen on the windshield,almost zero visibility because of that and also because of the bad weather.
Reymarc LambinoThe girl at the counter provided exceptional service..she hooked the trailer up for me because of my bad back
Mike ValentineThe last renter's receipt was still in the cab. You could see the dirt on the floor from the last renter. I didn't know how to rate the cleanliness of the vehicle. It wasn't bad for the season (winter) but just thought it would have been clean for the next renter.
JOHN AARSSENExcellent location...great staff. Will be back....Cheers Dave
PROVCO CONSULTING INCAmazing drop off service and customer service
Jamie SchofieldNothing. Service was great and they were very efficient
Harry VergeerGreat people
JOE SPIGELSKIGreat staff, great service.
JOSEPHS KONECNYI dont see any improvement to be made unless you can control the weather at pickup time
mark walkerDid not help with check out process, told us we were going to be charged for not bringing the tank back at half a tank.
Christopher HaasenIf you rent a truck or anything else that rent out, if a person rents it for 2 days or more. And then does not need as long as you thought, you should be able to return it and be given a refund for the time not needed. Thank you
CLAYTON DOXTATORThe employe was sarcastic and very iratateing when trying to place my order!!! I think she was trying to be funny at the custermers expance . It was very embarising for me !!!
Mark GillisGreat service, good products, competitive prices.
Nenad JugThe location was closed at 1:00 p.m not good for service
Nica StevanovicAlways professional and personable!
Michael FerenczThanks !!
Joanne EwartNeat and organized. The staff were able to speak english.
James WilkinsEverything went perfectly. Thank you!!!
Gary MassinghamNot impressed with this experience. Dishonest, and misleading. This location tried to take and keep money that wasn't theirs to take. I will not be renting from this location again. I shouldn't have to come back in to the establishment 2 weeks after my rental to get my deposit back. Also improve your connection and network settings. I stood inside for 15 mins waiting for this guy to process the refund.
Chris HancockFast and friendly customer service! Thank you.
James GoodwinU haul need different soze trailer at more locations
JASON MClellanIt was closed. No one has still gotten back to me even though i requested a call back. Im being charged for two days even though i dropped the uhaul off on saturday night. This location is garbage
kyle rivnieNothing everything was great! Awesome and friendly people to deal with!
Lisa DoreyNice friendly staff…and very helpful on the phone…all went very well!!!
Tony LeporeI mistakenly reserved a van online at a different location, and Sunrise didn't have the same van available. However, I was able to rent a larger cube van which actually worked out far better. They were very accommodating and helpful in fixing my mistake! I have used them several times, and they are by far the best U-haul experience I have ever had.
Glenn ForresterStaff were very helpful and friendly. Was a simple process to setup our rental
Janet CrossettLove this uhaul place will always go to when needed and tell anyone looking for great service
Teresa Scolley!. Sunrise Do The Vehicle Inspection with Customer Before and After Return. 2. Sunrise Make sure vehicle Fuel is Full Before and tell Customer to bring it Back Full. 3. Sunrise confirm Mileage with Customer before leaving and when returned. 4. Sunrise Warn Customers that the Speedometer is Miles not Kilometers (Could be Dangerous if Not Warned.)
Ron KellsNot the fault of staff, but equipment was in poor condition. When the back door was opened, it shot upwards so hard that the handle became lodged under the roof. Took fifteen minutes to dislodge it in order for the door to be closed.
john binkI've used this location several times, and they are by far the best U-haul experience I have ever had. Very knowledgeable and friendly service.
Glenn ForresterVery helpful, pleasent attitude. Thank you
Lee HooperAwsome fast service very happy ☺️
sam nazirN/A, happy with the experience.
Richard OvereemJamie is the best person alive on our planet . Give this woman anything she asks for .
MICHAEL SACKThe individual at the counter was very friendly and helpful.
MICHAEL STEWARTGood customer service.
DAVID WATSONHello Great people .Great trailer . Only problem was RH rear ratchet didn't work well. Thanks John McIntyre
MERVIN MCINTYREGreat customer service
JOE SPIGELSKIFix the App, this is the most difficult App I have ever used. It took me an hour and ten minutes to pick this vehicle up. And make sure the business is open when you send the rental information. Overall it was a terrible experience but not the business fault, it was U Hauls poor management and poor App that caused the whole herendus ordeal.
Colin MunroService Reps were excellent, location and equipment clean, the primary concern i had was after reviewing filing billing it appears that I paid significantly more than I estimated from the ad promotions.
Dan Cater👍
Steve McTaggartThank you for offering me a booster seat!!!! LOL!! 😊
MICHELLED CARRThere was a maze of stacked carton boxes and other items blocking the view and route to the counter.
dave turpinFantastic customer service !! Highly recommend
Dean WhitcroftThe Uhaul mobile a is difficult to manoeuvre!
Murray McLeodGreat service at the counter - friendly and helpful. Definitely will return.
Derek AskewThis was the best experience we’ve had with a U-Haul rental. They were highly informative, and personable. They helped us with issues we had and couldn’t be more happier.
Tara-Lee OlliThe customer service in location and dealing with them at location on phone was above and beyond now the person who called that worked not there could improve on her customer servoce skills
shannon caouetteFantastic customer service, super helpful
James MacphersonJamie was awesome to deal with!
Eileen Harrison