Customer Reviews for Sunset Strip Husky
(U-Haul Neighborhood Dealer)

469 reviews

1401 Hwy 17 E   Kenora, ON P9N1M1

(807) 467-8294

Location Hours

  • Mon-Tue: 9 am - 4 pm
  • Wed-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(807) 467-8294

1401 Hwy 17 E
Kenora, ON P9N1M1

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 4 pm
  • Wed-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
5.0

great service

AlVIN S. 
Rating:
5.0

Customer did not leave a comment.

Neil D. 
Rating:
5.0

Customer did not leave a comment.

sierra C. 
Rating:
4.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

It would be hard to improve on the service I received.

RONALD P. 
Rating:
3.0

The hours of operation could be better here. I Haul is definitely an add on at this location. They're slow, but they got the job done.

Michael C. 
Rating:
5.0

Fast friendly service. The whole process was problem free.

Ian L. 
Rating:
1.0

I booked the truck for Winnipeg not Kenora. How can you give me a truck not only in a different city but different PROVINCE! Worst customer service on the phone. This location was nice but UHaul is so frustrating in how they deal with customers. Customer service guy in Winnipeg was so rude. I can't believe UHaul is around.

Daniel P. 
Rating:
3.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Please track your rentals. I originally rented a 20 foot then I was called to say there wasn't any but I could rent a 15 foot. This was fine. Day before my big move I was called again to say there was only at 12x6 trailer available. This is not acceptable. It was extremely difficult using a trailer. When I spoke with Sunset Strip Husky I was told they don't get the right information if it's booked online and suggested I call next time. Iam hearing impaired and utilize online bookings as often as I have to. The lack of communication between uhaul and the pick up/drop off locations needs a lot of work. Everyone needs to be on the same page so as to not have these issues for future customers. Fix the online application and make sure what a person is renting is available

Karrie K. 
Rating:
5.0

Customer did not leave a comment.

Dale J. 
Rating:
5.0

Customer did not leave a comment.

sierra C. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer service was top notch:) I would recommend Sunset Husky Uhaul to Everyone in need of your service and products

sierra C. 
Rating:
4.0

Customer did not leave a comment.

Ralph G. 
Rating:
4.0

Dropped off on weekend and was not able to use online system on iphone to release vehicle for after hours. Iphone location settings were on; but still did not work. Left phone message with number given and a note at the drop off location gas station cashier. Took photos on my side for records.

Glenn B. 
Rating:
1.0

very disorganized , not much effort put into customer care .poor signs to location ,walked 1 km across parking lot to find location in back of a gas station.lever bent on the entrance door .

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Perry H. 
Rating:
5.0

Customer did not leave a comment.

Jessica A. 
Rating:
5.0

Customer did not leave a comment.

Cory J. 
Rating:
3.0

Customer did not leave a comment.

Thor T. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Lizanne M. 
Rating:
4.0

Customer did not leave a comment.

SANDOR H. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Norm H. 
Rating:
5.0

Customer did not leave a comment.

Perry H. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
1.0

I forgot a pill bottle when i returned the uhaul and i phoned the owner and described the bottle to a t. And the owner said anything left in the uhaul was forfeited and was now his. There were narcotics in the bottle which i was prescribed and it would be illegal for him to have them. I contemplated calling the police, but chose not to do so. I am hoping you can have a talk with Doug and get him to return the bottle and contents. Thank you.

scott R. 
Rating:
5.0

Customer did not leave a comment.

Catherine D. 
Rating:
5.0

Customer did not leave a comment.

Rj C. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Everything was great

JANIS C. 
Rating:
5.0

Was a little difficult initially locating the U-Haul, but located it in the end.

Rod H. 
Rating:
5.0

Customer did not leave a comment.

mary-anne C. 
Rating:
5.0

Customer did not leave a comment.

shirleen S. 
Rating:
5.0

Quick service and good price

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Great to deal with, very professional and courteous, they came out hookrd trailer up for me, explained how everything worked, checked lights, highly recommended.

STEVE K. 
Rating:
1.0

The Kenora Uhaul is closed on the Weekend and it was a nightmare using the App. Reception is poor and it took me over 1.5 hours to get the truck. The woman who walked me through this over the phone had no clue as to where Kenora is and advised me to go to another location. There are no other locations near Kenora. I was already 2 hours out of Winnipeg. This location should have been open, bottom line. You had my credit card information and if it's run out of the Husky gas station, someone should have been able to handle this. It was a complete nightmare and I'll never use this App or online Uhaul ever again. Things went super smoothly returning the truck in Winnipeg....Why? Because they were open!

Darren J. 
Rating:
3.0

My only issue was that I did not get the truck I reserved which resulted in increased trips for my move. Additionally the truck I got had metal ledges inside and no ramp so my move was not as convenient and loading items was more difficult then it would have been if I got the truck I reserved. I understand that things happen but I was not offered any apology or reduction in price for this inconvenience either which was disappointing.

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

greg W. 
Rating:
4.0

Doug looked after me well and made sure I was safely on my way.

WANDA S. 
Rating:
3.0

We were advised when we dropped off our uhaul that it had been installed wrong.

Cynthia M. 
Rating:
4.0

Super friendly and very helpful

Chris E. 
Rating:
4.0

Customer did not leave a comment.

jacques N. 
Rating:
3.0

Don't lie! I was told the trailer would be at my closest uhaul and then they made me drive 500+ km round trip to pick it up in kenora from winnipeg. Then also told i get one month free storage which was a lie i was given a uhaul storage in Victoria then two days before my move was told there was no storage and i only got it if available. Same with the trailer close by. So all in all i will never use uhaul again and if asked i will tell people how i got fucked over because uhaul was the only trailer rental in the prairies. I will buy my own next time.

eric S. 
Rating:
5.0

Customer did not leave a comment.

michelle R. 
Rating:
5.0

Customer did not leave a comment.

CAMERONIAN R. 
Rating:
2.0

Staff was not helpful or knowledgeable about the process to rent or return. They could not look to see if they had the trailer we required and upon return, did not care about documenting the return.

BENEDETTO R. 
Rating:
4.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Lesley M. 
Rating:
5.0

Customer did not leave a comment.

Wendy P. 
Rating:
5.0

Very good experience. Friendly and helpful staff. Trailer pick-up and drop-off very easy. Trailer worked perfectly for us.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

MOE B. 
Rating:
5.0

Customer did not leave a comment.

sunset H. 
Rating:
5.0

Excellent customer service - Doug was fantastic to deal with!

Michael M. 
Rating:
3.0

I reserved online, was told to check in online, and then when it was time to pick up uhaul, there was no paperwork done yet

THOMAS A. 
Rating:
3.0

Customer did not leave a comment.

Gordon K. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
2.0

The place to drop off the key was nearly impossible to find, I spent 15 minutes on the phone with Uhaul until I finally found the tiny drop off point that was completely unmarked and a small hole at the bottom of a door on the far side of the building, nowhere near the entrance.

Joel S. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
1.0

Hire someone that actually wants to help you... a very rude person... no help whatsoever, just wasn't his problem....should not be working with the public...

CAROL H. 
Rating:
5.0

Nothing! The man that helped us went above and beyond! best uhaul experience we have ever had and we have had our share of renting uhauls.

david C. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

darryl B. 
Rating:
5.0

Customer did not leave a comment.

Allan P. 
Rating:
2.0

The APP didn't function at check out (in Canada) and we had to get on the phone to a rep in Florida so we were one hour behind schedule. In the meantime, I had reminders to download the APP but, ended up having to use Google Chrome to access your site. Mainly, the tires on the truck had little or no tread so we got stuck in the snow at our old house then again at our new house.

Shelley C. 
Rating:
5.0

Customer did not leave a comment.

Rod G. 
Rating:
1.0

The trailer was to be dropped off within 24 hours. We HAD to have it returned in 48 hours. The Drop off location then told us they were closed and to come back on day 3.

Pierce C. 
Rating:
4.0

Customer did not leave a comment.

Chelsea C. 
Rating:
5.0

Customer did not leave a comment.

SUNSET H. 
Rating:
5.0

Customer did not leave a comment.

CAROL H. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

I did an out of hours check in because I was arriving on the Kasper bus from out of town. Despite arriving at 5PM Doug was there to answer any questions I had and had the moving blankets pre-loaded in the back of the truck.

Stephen M. 
Rating:
3.0

Your online service defaults to next business day every time you make a change. Causes some confusion

Donald C. 
Rating:
5.0

Customer did not leave a comment.

SUNSET H. 
Rating:
4.0

Customer did not leave a comment.

TODD G. 
Rating:
5.0

Staff was very helpful

BEV C. 
Rating:
3.0

Customer did not leave a comment.

Tanis B. 
Rating:
5.0

Customer did not leave a comment.

Murray B. 
Rating:
3.0

Customer did not leave a comment.

Tim P. 
Rating:
5.0

Customer did not leave a comment.

DOUG R. 
Rating:
4.0

All of the extra add on expenses make it hard to afford a UHaul (gas, mileage, etc.)...

Eric B. 
Rating:
5.0

Easy to locate and staff were very helpful and friendly.

Cheryl D. 
Rating:
5.0

Customer did not leave a comment.

chad G. 
Rating:
3.0

Not make them drive 250km to pick up their rental equipment.

Jason S. 
Rating:
4.0

The owner of this outlet went above and beyond to help find a truck for me when I was absolutely desperate to find one. But NOTE THIS: my desperation was the result of UHAUL BACKING OUT OF 3 "GUARANTEED" BOOKINGS I made in the same week. Believe me UHAUL doesn't know the meaning of the word. Its like when Seinfeld said "You know how to take the reservation; you just don't know how to hold the reservation. And that's really the most important part of the reservation...THE HOLDING. Anyone can just take them." I digress... Their CSRs at half a dozen outlets were made to scramble as well, completely unfairly, because UHAUL doesn't enforce deadlines by penalizing renters who spontaneously extend their contract. Smarten up UHAUL -- HOLD YOUR GUARANTEES! and MAKE BACKUP BOOKINGS PEOPLE!!

Dave R. 
Rating:
4.0

Can't think of anything, good experience and good rate.

JERRY S. 
Rating:
3.0

Customer did not leave a comment.

TOM W. 
Rating:
5.0

Customer did not leave a comment.

David D. 
No reviews have been submitted for this location.

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