Need a truck - great guys - easy in and out! Highly recommend! âï¸âï¸âï¸âï¸âï¸Daniel F.
Customer Reviews for Superior Self Storage
(U-Haul Neighborhood Dealer)
East Dundee, IL 60118
Services at this Location:
- Mon-Fri: 10 am - 4 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 12/11/2021: Closed
- 12/24/2021 - 12/26/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The UHaul phone app made the experience painful as it wasn't working and failed numerous times. It took 40 minutes for us to get our truck due to the app. I tried calling customer service in the morning but couldn't connect as the wait time was 44 minutes. We spend another 20 minutes trying to return the truck through the app, but it failed us again. I read instructions on how this worked so it wasn't user error. I did call customer service the following Monday and shared my experience and they tried to call the actual location, but they didn't open until 10am. I called and left a voicemail as well and they returned my call and invoiced me properly. The UHaul app made my experience consider going somewhere else next time, but the facility and truck itself did the job just fine.Donald C.
Truck no good tiller and steering wheel problemOmar L.
Just keep vehicles serviceable and clean, that makes for a great experience on a rental, mines met all expectations. Thanks!Freddie D.
I thought the staff were friendly and everything went as well or better than expected. A good place to rent from. No issues that I would ask for improvement.David D.
James was super helpful throughout the entire rental process. Easy pickup and drop off. Multi-time renter, highly recommended!Kevin C.
Customer did not leave a comment.Anna M.
Excellent service and will definitely use this location to rent from next time!TAYLOR H.
Excellent customer service!! James was extremely helpful. Would recommend to others and plan to rent here in the future.Eric L.
Overall, the truck was ok, although not cleaned after the last customer. Clean the inside of the vehicles and pay attention to the details; trash stuck in pockets, stuff spilled on the floor of the truck bed, wipe down the steering wheel, door handles (inside and outside), dash with cleaning agent between customers, etc. The previous truck we rented from Uhaul was in much better condition. Overall, Uhaul is still the best to rent from. Thank you.KASSANDRA B.
When I first made my reservation I was informed that no one would be at the site and they would be a link for me to click on to get the key to the truck I explained I was not real good at technical stuff but I was told it would be easy breezy however it was not when I forgot there I clicked on the link it had me answer questions take all kinds of pictures scanned the back of my drivers license which was hard to do with the position the scanner was in. Then it asked me for an alternate contact number I don't know peoples numbers off the top of my head except for my mothers so I gave her name and number but I did not know you were tried to call her she has dementia and does not remember nor did she know why you were calling if I had known you were going to ask for an alternate number which you could've done when I made the reservation I would've put down a number of someone else. Since she didn't answer the phone I had to give another phone number which I did but the whole procedure started all over I had to retake the pictures oh and by the way I had to walk across to find a truck to make sure it was the right track in the meantime I am standing out in extreme hot weather. I finally ended up chatting with the agent and I asked how long this was going to be as the weather was so hot it was unbearable and I have been standing out there for quite a while at the end of it all by the time I had to put the information in and wait for some approval it was 45 minutes I was soaking wet from the heat and my sweat I thought I was gonna pass out and after all that you included that 45 minute wait in with my rental time I thought that was extremely unfair I think questions for an alternate contact could very well have been asked when I talk to the agent that was making a reservation And since I have rented from you all before I didn't understand this extreme wait after you already took my credit card information That you needed to talk to an alternate contact I was very dissatisfied this time with all of this and by the way I even said in my chat with the person they never chatted me back until I told him I was about to pass out from the extreme heat I was having to stand inKaren B.
Overall great serviceLizbeth C.
Returning it back to the same reversed spot was pretty hard idk what you could do about it but I think your lucky or I'm lucky I'm a careful driverTyler W.
Great service and pricingWilliam L.
Overall great service!Isaiah G.
Nothing. Fast and easy. Van was perfect size for helping my son move into his apartment.Sharon C.
Customer did not leave a comment.Lori M.
Great service. Quick in and out.Nikesh P.
Rearrange the parking so its easier to exit a parking space or turn trucks facing in around so people who dont drive 26 foot trucks every day can pull out easily.George C.
the manager of the location where I rented the truck was very kind and respectfuleduardo R.
Needs a parking lot for costumer that need to leave their own car, meantime the costumer is using the rental truck, for short distance.Andres M.
Customer did not leave a comment.Nelida A.
If you are really interested to know, call me at 4847863398 any weekday after 5PMVamshi C.
Customer did not leave a comment.Michael O.
The staff was very nice, calm and made my experience pleasant.Derika S.
Customer did not leave a comment.Nancy M.
Customer did not leave a comment.Martin L.
Customer did not leave a comment.Kenan M.
Renting via the app was flawless and made my rental hassle free. I would definitely do it again!!Ontavus T.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Amy S.
Very helpful with the pickup.Douglas G.
Customer did not leave a comment.Angel P.
It was a little tricky getting the truck out as it was stuck in the ice. Also there was water/slush surrounding the vehicle so got our shoes wet getting into the truck. But, we left our house keys in the truck and they were wonderful helping us get them back! Kudos and thank youJeannene W.
Honestly it was a super easy processJacob B.
I dropped it off early, on a Sunday and site was closed. There are no signs and because of that I would rate the site as poor because when you are driving a larger truck you need as much information to avoid an accident. Backing up a truck the size I was driving is not a good option. That leads to accidents. The electronic return was poorly designed and difficult to follow. The instructions can be better written including a step that states be prepared with a pen and paper to write notes so that you can use to mark the system when you are ready to check out. I have to make another move so I will explore other options, get quotes.Luis B.
I didn't like doing everything without being able to go inside. My phone internet sucked and I lost 20 minutes in the lot trying to do it that way with no success.Charles A.
Continue your Customer Service approach. This will continue to be your main objective. Remain FocusDavid T.
No improvements needed. I've ALWAYS had GREAT customer service from James at Superior Self Storage in East Dundee. I would recommend people to go there for all of their storage and u-haul needs.Yolanda J.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Nieta S.
Customer did not leave a comment.Vincent L.
Customer did not leave a comment.Nicholas D.
Everything went well with reserving the truck , it was ready when I got there and James was great to with and understood my needs . I returned the truck the evening before the day it was due Just for less stress in morning . Drop box was nice and easy return . Thank you James and staffMichael S.
Many scratches and dents on vehicle..... made me very nervous to rent it due to the damage ..... oil pressure light was on the whole time ...... U-Haul should take this vehicle in for service and repair it before another person rents it.Jim W.
Don't give them a truck that leaks.GREGORY B.
Customer did not leave a comment.Rick M.
Customer did not leave a comment.Clayton Y.
Customer did not leave a comment.Scott S.
Facility was clean and organized. I had a little trouble working through the e-sign up, but the gentleman behind the counter was very happy to help. I appreciate it!!Gary S.
I cannot say that they were bad but I had a 4pm pick up time and they were closed. I was told they were open until 5. When I called the support line they said they should be there it's open until 5 but they had a new hours sign in the door and closed early. I wish I had the name of the woman that helped us over the phone she was amazing.Ryan H.
Customer did not leave a comment.Mark P.
U-Haul phone application is hysterically bad. It freezes without fail each time I use it. Gives errors relating to internet connection, BUT I use other applications and Safari seconds before and after using this application and never experienced slow internet or and disconnection with those other applications. When returning the U-haul, I had to complete the Return process on the application 3 times and always received an error at the end of it. Very frustrating as I had to turn the car on 3 times to take photos of the dash and had to open the trunk 3 times to take photos of that etc.Tony V.
Customer did not leave a comment.Brian K.
Very rude didnt explain policy. The guy was just the worstALEX M.
Very helpful. Excellent service. Met our needs. They were very accommodating.Eva H.
Very bumpy ride .... A/C did not work .... the app did not work through most of the process .... overall I got the job done I neededJim W.
Easiest truck rental hands down, extremely clean truck, friendly service. I would definitely recommend renting from this location.Jay P.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.Michelle D.
Customer did not leave a comment.Bruce C.
Vehicle filthy dirty and no pack of pads. Return process took far too long.Brian C.
Customer did not leave a comment.WAYNE R.
Superior self storage & U haul was a very pleasant atmosphere with friendly staff and and knowledgeable. I would recommend this company to anyone looking for great service. Great job!!!SEAN M.
Customer did not leave a comment.TIMOTHY W.
I rented another truck a few weeks ago from another location in the area. I will return to the prior location next time. Someone was there to help compared to the location of latest rental where no one was there. Truck did not have ball hitch when I picked it up, which was a disappointment. So I had to rent from for a local equipment rental company at an extra charge.robert H.
Customer did not leave a comment.Stephanie V.
So far so goodTheresia P.
James was a great guy to work withEd H.
The representatives at this location were efficient, friendly and professional. I would certainly use them again and recommend them to others.Daniel P.
Customer did not leave a comment.larry R.
Nothing.. Outstanding service from beginning to end.Kim M.
Customer did not leave a comment.Doug K.
Customer did not leave a comment.Bryan H.
Customer did not leave a comment.Jeffrey R.
Customer did not leave a comment.Thomas K.
Customer did not leave a comment.Cristian H.
wonderful people to deal withRita P.
Nothing the person at the drop off location was friendly helpful and not a dipshit like the one at the pick up locationDale S.
Customer did not leave a comment.Ronald B.
Customer did not leave a comment.jerry H.
As always, excellent service!Mark G.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Andre B.
Customer did not leave a comment.Eric L.
was not happy about finding out the night before that I couldn't return the truck in Huntley like I ordered. we were under a time crunch because of a wedding so didn't appreciate the last minute change. It added an extra hour onto our time.Laura H.
I don't have any complaintsEricka J.
Friendly staff, thank you.Gary T.
Hire more customer service reps. Had a question and called support and was on hold for over 15 minutes. Then tried chatting with someone and waited for over 5 minutes. Gettting approval on the 24/7 rental process took another 15 minutes. This is way too long for a process that was said in the video to take only a couple of minutes. Would not recommend this process to anyone if it takes this long to do. Also, the furniture dolly that was reserved was not on the truck.paul P.
Lady had some issues with system and that made it take a half hour.Kathryn W.
The truck was older and was more challenging to drive than the newer models. The Spring Hill location seems to be much better but they were fresh out of 17' box trucks.Chrystal K.
Customer did not leave a comment.Rita P.
Customer did not leave a comment.Ewa R.
Great customer service and fast!karen W.
Customer did not leave a comment.Keith S.
Nothing really. The gentleman who took care of us was pleasant and friendly. All I ask is for someone to invent a moving truck with better gas mileage.Mark M.
Customer did not leave a comment.Michelle D.
Superior Self Storage is the best! We rented a 26' truck and two storage units here, everything went smooth as can be!JAMES A.
Customer did not leave a comment.Angela R.
Customer did not leave a comment.Fabiola A.