Customer Reviews for Swansons Auto Buying Service Inc
(U-Haul Neighborhood Dealer)

1785 reviews

887 Buford Dr   Lawrenceville, GA 30043

(678) 442-8505

Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: 7 am - 10 am

Services at this Location:

Contact Us

(678) 442-8505

887 Buford Dr
Lawrenceville, GA 30043

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: 7 am - 10 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JANICE H. 
Rating:
5.0

Customer did not leave a comment.

Sharron R. 
Rating:
5.0

Keep doing what you're doing. Friendly employees made it easy.

Mark H. 
Rating:
5.0

Ok

Luis C. 
Rating:
5.0

Customer did not leave a comment.

LAMONT R. 
Rating:
4.0

Customer did not leave a comment.

DAVID U. 
Rating:
4.0

NA

RONALD C. 
Rating:
5.0

I've rented here a couple of times and both times it was fast and the Truck (and trailer) were ready and waiting for me.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
5.0

Customer did not leave a comment.

Gerita M. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

AMY C. 
Rating:
5.0

Customer did not leave a comment.

Leonel S. 
Rating:
5.0

Customer did not leave a comment.

Marilyn W. 
Rating:
5.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

Patsy P. 
Rating:
3.0

Ok service, no complaints

NINA A. 
Rating:
3.0

Customer did not leave a comment.

Qamar H. 
Rating:
5.0

Customer did not leave a comment.

Yeng Y. 
Rating:
5.0

Swanson's is always a great place to rent UHaul!

PERCY K. 
Rating:
5.0

Good excelente

Ruben G. 
Rating:
5.0

Extremely helpful would definitely use again.

vanessa R. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Senad P. 
Rating:
5.0

Nothing good job in what you do

Sheila J. 
Rating:
5.0

Great service.

NAOMI B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

Very friendly and excelente service

Richard M. 
Rating:
4.0

Staff was very helpful and friendly.A smooth process. Thanks.

James B. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Owners and employees are very friendly and helpful. Thanks so much!

Luke P. 
Rating:
1.0

I was not shown which I-haul was mine and instead had to walk around the lot to figure it out- no one ever came outside to assist me. I was also not given the truck I rented/reserved and was not told of the change when I paid the employee. I've used U-Haul 6 months ago and the service was stellar at another location. I will not be recommending the Swanson location to anyone.

Arlesha C. 
Rating:
5.0

Customer did not leave a comment.

NATALIA O. 
Rating:
5.0

Customer did not leave a comment.

PEGGY S. 
Rating:
1.0

Was double charged and never given a refund...

ADAM L. 
Rating:
5.0

Customer did not leave a comment.

Singsavath H. 
Rating:
5.0

Customer did not leave a comment.

JOHNGLENN C. 
Rating:
4.0

Customer did not leave a comment.

Philippe A. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Fred F. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
1.0

Waited 40 minutes for service while guy worked on car , was rude, unprofessional and a real jerk. Would NEVER NEVER recommend this place . Explicitly told me there were no extra charges for gas or mileage when if fact there were.Already charged to the card ! Didnt return phone calls as well then told me I never called though I had the phone calls on my phone to show him So a liar as we.l

Ken H. 
Rating:
5.0

Customer did not leave a comment.

Selena M. 
Rating:
5.0

If you get a truck DO NOT use U-Haul on line. Call directly to the location you want to get it from. Swansons was awesome. They were able to fix the fiasco from the online process. Ordered on line for one location. The day before I get a call and my location was moved. That night I look at email which said my rental is 2-13 though 2-15 which is correct. It then tells you to go to app. App said my rental was 2-14. I called customer service. They said it was changed for some reason. Then told me the location it was changed to didn't have the size truck I needed so they changed it to a different location. That also made the price go up about $80 from original quote. I wasn't at home so when I got home I looked up original information and called back. This person named my dates correctly but then said price was $150 more. After much discussion she made the corrections and I paid. The next morning we go to pick up truck. It is a location where no one is there so you use the app to get your truck. We went through whole process and then get message we need to call. When we do they say this is not a location where you have to get truck during their hours which would mean we'd have to wait an hour. They found us another truck 8 miles away. We drive to that location, the truck and supplies we needed are ready. We do the online process to get the truck and get a message we owe $150. The only bright spot is that the gentleman at Swansons saw what a mess we had been through and that the only way to correct it was to cancel my order and redo it where they could make manual changes to get it back to the original price. Swansons Auto Buying Service was the only positive.

Justin S. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline F. 
Rating:
5.0

U haul themselves suck

NIKKI J. 
Rating:
5.0

Customer did not leave a comment.

MARIO A. 
Rating:
1.0

Was charged more than reservation agreement, was asked to wait 30 minutes beyond pickup time when already pressed for time, and staff (as well as other customers) were not wearing masks... staff member went on to speak that COVID was a conspiracy created by Bill Gates and that wearing masks were bad for your health. Improvement would be possible if staff followed CDC safety guidelines to reduce risk of transmission of the pandemic, charge customers what was agreed upon, and stick with reservation times reserved. The truck handled poorly as compared to other trucks I have rented in the past.

ELYSSA R. 
Rating:
5.0

great truck

Qualet M. 
Rating:
4.0

There was a bad smell inside the van.

ABEL R. 
Rating:
5.0

Have rented equipment at this location many times and will continue to do so.

GLENN J. 
Rating:
3.0

I got charged for a truck that was not clean and I reported it once I received it. However, going through the self return process, I stated the truck needs to be clean. For that reason I got charge. I would like to have that charge to be reverse. Thanks, Mo C.

Moses C. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

TONY H. 
Rating:
5.0

Customer did not leave a comment.

Janice H. 
Rating:
5.0

Customer did not leave a comment.

Luther C. 
Rating:
5.0

Great experience and employees.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
4.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Great to work with and communicated well. Prompt rental in and and in minutes and the truck was almost brand new!

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Wesley K. 
Rating:
5.0

Nothing. Just keep doing what you're doing. This location in particular has OLDER, Mature and Hospitable Men working very hard tending to the customers. Please keep doing this magnificent job and excellent PR.

Caza B. 
Rating:
5.0

Ken is easy to work with. His equipment is always clean and in good condition. He seems to be able to be able to accommodate needs.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

There was some damage to the trailer. It would be great if all damage was noted and traveled with the trailer. Always afraid of being billed for something that's not my fault

michael C. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Douglas P. 
Rating:
5.0

Everithink ok

Nadia P. 
Rating:
5.0

Customer did not leave a comment.

Alex A. 
Rating:
5.0

Staff very friendly and professional

Beverly W. 
Rating:
5.0

Customer did not leave a comment.

Kenyatta R. 
Rating:
5.0

Customer did not leave a comment.

Shaun M. 
Rating:
5.0

Customer did not leave a comment.

Lois B. 
Rating:
5.0

Customer did not leave a comment.

meacca K. 
Rating:
4.0

werent able to drop it off online couldnt download the picture of miles and fuel found an employee. It was after hours.

David T. 
Rating:
5.0

Every thing went great, truck ready & clean, check out went quick & easy.

Norman S. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Consistent and great people work here. Please ask if insurance coverage is desired before adding. Thank you.

Eric P. 
Rating:
4.0

Customer did not leave a comment.

JIMMY U. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Everett S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

Lawrence D. 
Rating:
3.0

The gentleman told me the trailer was out back on the street and that I could go hook it up while he processed my drivers license and credit card. I was surprised that he didn't offer to go out and assist or watch to make sure I hooked it up correctly. Secondly, we had already provided our credit card info at the time of the reservation and I uploaded a picture of my drivers license that morning to the U-Haul site, so I was a bit shocked when he kept my drivers license and credit card while I went out to hook up the trailer. Normally, I never leave my credit card in the hands of a stranger without positive control over how it is used.

John M. 
Rating:
5.0

Quick pickup Easy return

Jeffrey S. 
Rating:
3.0

Make sure equipment is ready and issued on time. I waited for over an hour for the equipment to be returned and then found out the truck was there all the time.

Tommy C. 
Rating:
4.0

Customer did not leave a comment.

Jestin H. 
Rating:
3.0

I went to the regular uhaul site they claim they didn't Have any trucks available so they sent me to this spot and didn't add any miles even though I had to travel further to pick up the truck. thank God the gentleman at the spot added on some miles but it was just a little inconvenience for me to travel out my way for a truck

shantel W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Everything was fine. N problems.

Tyrone G. 
Rating:
5.0

Customer did not leave a comment.

Valerie B. 
Rating:
2.0

The owner left his two old assistance to check people in and out . I was the third person in line it toke 45 minutes for him to get to me. I asked for a receipt 45 minutes later i was told they will email it. There's old people need to Really retire to Slow!!!!!!

SHARON A. 
Rating:
5.0

Great customer service, very kind and amazing experience. If you need a uhaul rental, go with this guys. They are great

Raphael R. 
Rating:
3.0

Customer did not leave a comment.

Hien T. 
Rating:
5.0

Dropped off the trailer after hours.

Brian G. 
Rating:
4.0

Customer did not leave a comment.

Cherlynn M. 
No reviews have been submitted for this location.

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