It is very confusing to find where to go because there was no uhaul representative actually there to help me. Just gym staff. I will say that Michelle was super easy to work with, prompt, and extremely helpful, I just wish there was someone I could talk to in person, especially when they didn't have a specific dolly that we reserved. Having to deal with that over text was very frustrating.Adam B.
Customer Reviews for T 5 Boxing
(U-Haul Neighborhood Dealer)
Grass Valley, CA 95945
Services at this Location:
- Tue–Sat9 am–2 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JESSA H.
Michelle is very kind and helpful.mike G.
Everything went well except neither my car navigation nor my phone GPS could find the address. We just roamed around the area until we found you.kim A.
Location was convenient, the staff was friendly and professional. Will be happy to refer friends.Emma V.
Customer did not leave a comment.Christopher T.
The attendant was nice and the equipment was clean and ready but it's in a weird location that wasn't terribly easy to access.Kevin R.
Customer did not leave a comment.dean C.
Great customer service. Super easy to pick up and to drop off.Mark C.
Fill in the driveway. Big pot holes. Hard to back up safely.JONATHAN H.
Had to fill the tire with air 4x on my long move over 1100 miles... Why this was overlooked, i do not know. Tire had a slow leak and was patched unprofessionally. Unsatisfactory experience with uhaul.MICHAEL A.
Customer did not leave a comment.Steve E.
Excellent service at a very reasonable price.Roland D.
Want to go to the truck the gas had been syphoned. they said they were gonna charge me for gas yet they did to the some of 100 bucks in error. The truck was dirty and smell like smoke in the manager is Extremely rude and I will never go there againcynthia P.
The ONLY thing that could possibly increase the already superb service of this location would be more equipment. Vans and trucks are really needed here, as much as the other options. Other than that, Derrick runs a great business and every interaction is a 10+MITZI G.
Hard to find on GPS.Jeffrey W.
Derek Is very accommodating and helpful! Thanks!ASHLEY F.
Customer did not leave a comment.SANFORD A.
Customer did not leave a comment.DENIS K.
Customer did not leave a comment.Teresa E.
Great customer service and friendly very helpful. This is the best U-Haul place by far! ThanksHILDA R.
Helpfull, friendly, and efficient. Thumbs up!Denis M.
Customer did not leave a comment.Charles V.
Customer did not leave a comment.Carl B.
Great uhaul location. The equipment was in great condition. Easy and professional transaction. Pleasant staff.Patricia Z.
Customer did not leave a comment.Andy S.
Friendly people. Truck was dirty in cabin and very dirty in the box, a layer of brown dirt, offered to hose out but didn't have a hose on premises so we were offered an extra day at no charge and washed it at our location for loading. It made our return easier to have a few extra hours. Overall pretty good.FRANCESKA A.
Customer service was excellentSteven M.
Please clean at least the windshield!!!Warren M.
They helped me back up the trailer! I needed it. Very nice and helpful.Jacklyn G.
A little more signage to point to the front door, but it's such a minor thing.James V.
Customer did not leave a comment.Nicolas C.
Nothing very easy check outNathan D.
Customer did not leave a comment.Lori R.
Customer did not leave a comment.Susan I.
Can't think of anythingjudith M.
Customer did not leave a comment.JAN K.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.Shahar H.
Customer did not leave a comment.John P.
It was perfect. I would rent there again.Joanne W.
Derek is great! Professional and knowledgeable!Carl K.
Customer did not leave a comment.GEORGE C.
Customer did not leave a comment.CHRISTOPHER G.
Derrick is the guy that handles the U-Haul rentals here. He's the best! Always professional, friendly and accommodating!JOAN A.
Customer did not leave a comment.STEVEN M.
Van exterior was really dirty. The windshield was so dirty that it was difficult to see out.TRAVIS RAY P.
Customer did not leave a comment.SARA S.
Customer did not leave a comment.MARCIA N.
Great serviceCARLOS C.
Customer did not leave a comment.michael E.
Customer did not leave a comment.John P.
Customer did not leave a comment.ASHLEY F.
This place is the absolute best!MITZI G.
Customer did not leave a comment.TERRENCE C.
Great service! Won't go anywhere else.MITZI G.
Excellent customer service.. equipment clean.. easy check out and in .. highly recommendJEFFREY K.
Customer did not leave a comment.JOHN W.
SLIDING DOOR IN BACK OF TURCK DID NOT CLOSE ALL THE WAY ON ONE SIDE WHICH MADE IT DIFFICULT TO CLOSE THE LATCH ALL THE WAY. TOOK A LOT OF STRENGTH.MARGARET B.
Customer did not leave a comment.Ron M.
Very friendly and helpful. Super organized.Kevin H.
Customer did not leave a comment.PATRICK K.
Derrick was a very nice person to deal with. He even let me use a dolly to unload my truck, at no charge. I arrived at my destination without any dollies because this was a 1 way rental and I had to return the ones I was forced to rent at my starting location because they were not included with the order.JEROLYN D.
Customer did not leave a comment.JEREMY C.
A very competent young man runs this location and it was a pleasure to work with him.SCOTT Y.
Pick was moved to a later time per customer need, but then my pick up location was also unknowingly changed, resulting in longer drive for equipment.Karrie W.
Customer did not leave a comment.JENNIFER S.
Derek went out of his way to make sure the trailer was there even to the point of finding a backup. U-Haul â€œCorpâ€ scheduling did not even try. They said the would let me know if they had one 2 days before my pick up and I should make other plans. I call the local U-Haul and Derek came through for us.Joe B.
Unbelievable customer service! Best in town.MITZI G.
Customer did not leave a comment.MICHAEL B.
So heIpfuI!MICHAEL C.
Customer did not leave a comment.KARSTEN S.
This location is THE BEST in the area. I use them exclusively for their reliability.MITZI G.
Derrick was friendly, nice and very easy to work with.sherry B.
Derricks awesome to work with.GEORGE F.
Customer did not leave a comment.IZEAL H.
Customer did not leave a comment.BRANDY C.
Customer did not leave a comment.Patrick D.
Derrick was very helpful and accommodating. Made the whole process smooth and easy.STEVEN C.
I asked for the receipt to be emailed but I have not received itKATHERINE M.
Great in every respectRoland R.
Customer did not leave a comment.MATTHEW A.
Customer did not leave a comment.KELLY J.
Customer did not leave a comment.Douglas J.
It was difficult reaching a person at this location. I called several times, left messages and sent messages via your website but I didn't get a response until almost a week later.BRANDON S.
Get a coupon to a boxing class with a rental 🤘YORICK C.
Quick and easy checkout. Easy dropoff. No complaints.PAUL S.
My thanks to T 5 Boxing for their help. I don't know the man's name, but he was on top of everything, friendly, and did better than some other U-Haul places I've patronized.Jeffrey M.
Great customer ServiceMatthew B.
Customer did not leave a comment.MICHAEL R.
So happy there was ONE there for me to use.STEVEN S.
Customer did not leave a comment.Kimberly H.
I rated average because I haven't rented for years. But the service was very adequate.LAURA R.
Customer did not leave a comment.TIMOTHY S.
Clean the interior!!!Kenneth T.
Customer did not leave a comment.DIAN S.
Customer did not leave a comment.VALERIE L.
Customer did not leave a comment.MARC M.
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