Customer Reviews for T Bone Professional Detail

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of T Bone Professional Detail

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Ryland B. on

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My pick up time was change three time, my pick up location was also changed three times, and the truck I asked for was changed from 17' down to 10'.

Denise B. on

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Customer did not leave a comment.

Cory C. on

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Dirty truck cabin and didn’t include my paid for items (dollys) or return my calls about issue at hand.

Kristopher D. on

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VICTORIA J. on

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Alert the customer ahead of time if city of pick up has changed from original reservation request

Kristina P. on

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great location but wanted a 20 ft and got 26 which was a bit much and the original pick up was out of my way but the ease to get the truck was great!

BONNIE B. on

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Wendy W. on

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april T. on

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Over charged me

Mark A. on

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It was hard to find the office at first--not very helpful staff. Our online experience was a disaster! Our first reservation did not go through, and our second reservation was screwed up, and the third reservation was 30 minutes away.

William T. on

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very impressed w/ our experience renting the 9' Cargo van. thank you!!

Joseph S. on

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This location was great. The problem is that we originally scheduled to pick up a truck in Pottstown, where we were moving from. When I went to pick up the truck in Pottstown, we were told our truck pickup was in Skippack (a 30 minute back track). I had not received any text messages telling me the pickup location had changed. You need to have a better way to communicate with customers. If you do change a pickup location it should be as close as possible to the location selected by the customer.

Pamela Z. on

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Very helpful and efficient!

Anita D. on

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Customer did not leave a comment.

MICHAEL H. on

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Terrible

William G. on

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Elijah T. on

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Absolutely amazing service. Very friendly service clean and helpful. Everything was on time and it was a very easy process unlike most other uhaul places I have gone in the past. Thank you tbone!

David M. on

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Cary S. on

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Stephen S. on

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ROBERT G. on

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We were sent to this location against our wishes by u-haul. They altered our contract even know we had already pre registered online and made a mistake in the contract that you haul would not correct My main complaint is with U haul in general but it all started at the pick up

Margaret S. on

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Fast friendly family owned business. New vehicle with only 3,000 miles, spotlessly clean. Easy check in and out. Not sure how it can be improved. Thank you!

Carol J. on

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Easy pick up and drop off .

John M. on

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Anthony C. on

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Dennis T. on

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Alfred L. on

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Jedadiah F. on

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Be polite and attentive to the customer. Follow proper procedures, such as taking pictures of the units and explaining instructions to the customer.

Julius A. on

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Correct quoting and pricing when renting a 26 ft truck. Had issues when the bill came out and have to consider other alternatives. Didn't get a response from the supervisor Daniel Micucci after he provided a credit for the "one way" quoting compared to round trip which I was clear on returning the truck back to the same location. I would rate the experience Excellent as the lady at the location in Skippack PA we rented from was very accommodating when I needed to get measurements and even pick up the truck early. Thanks.

Paul S. on

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phillip H. on

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Jeannette G. on

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The office manager was amazing. She definitely made my experience with my rental smooth and easy. And I made multiple changes to my contract without any problem.

Shanelle T. on

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Customer did not leave a comment.