Customer did not leave a comment.Jessica C.
Customer Reviews for Taylor Tolleson Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.VANESSA M.
It cost my son less to go from Phoenix to Corona, CA than for me to go half the distance in Arizona. I reserved a truck they didn't have. There was no lock or pads or dolly on the truck forcing my to drive to another location to get pads and a dolly. They over charge for gas! Uhaul used to be great. I know they're one of the companies that are still making money because people are still moving. During this pandemic where most people are struggling you could at least charge them comparable rates and fair market gas prices! Don't charge someone going half the distance twice as much!Melanie W.
Customer did not leave a comment.Maribel B.
I used the mobile pick up and drop off, it was a simple process. The truck was very well kept. I had a question or concern but unfortunately couldn't get through someone on the 1800 number.Priscilla G.
I did not see anything that needed to be improved. Easiest and fastest way I've ever rented a U-Haul truck before.Gary P.
There were signs on the door that they had limited days they were open due to COVID-19 but they were not there during their business hours on one of the two days they were supposed to be open forcing us to use our phone data to complete the online drop off. The cellular data also wasn't the strongest in the area causing the online return pages to load slowly since we were forced to do the online return instead of completing this with a customer service representative.Nichole W.
Customer did not leave a comment.Randy E.
Was super helpfulDavid R.
Customer did not leave a comment.Mirta N.
Customer did not leave a comment.Elizabeth M.
Customer did not leave a comment.Melinda D.
Customer did not leave a comment.Malachi W.
Deondre was very efficient and helpful.Yma K.
Great customer serviceGerard W.
Customer did not leave a comment.Charles B.
Location was great with excellent customer service please provide this location with wifi so Representatives don't have to stress out to service customersAltaf G.
Good serviceJorge G.
I did not have access to the truck until almost 9! I had friends who were helping us that had to wait an hour because the online check system was not working and I got transferred 3 different times when trying to get ahold of customer service. The online check in needs work and so does customer service phone line!Tina G.
I walked the truck and the lock was sitting on the back of the truck just sitting there, checked the bay door and it opened and not to my surprise the truck keys were right there. Opened the truck took pics and then called U Haul. There I say on indefinite holed off and on for 1-1/2Hrs. The app would not register who I was and if I had a reservation and the shop was closed on Sunday so no help from them and I was at the mercy of UHaul, WHICH WILL NEVER HAPPEN AGAIN !!! This the second time I've had to go through this and I've only rented from you twice. This particular Sunday Sept 8, 2019 took well over an expected or reasonable amount of time for any customer. Oh one more thing it was only about 102' out while I waited for the help. Needless to say for the 2 times I've rented from UHaul it has happened 100% of the time. A COMPLETE NIGHTMARE !!!! ,it will never happen again and I will share my experiences with anyone I can so they too will never have to experience the horrific issues I've had to go through. So that's what happened and I'll come back here again and write more about my fun time with UHAUL, if I don't hear from UHAUL in just a few days and explain more.Michael S.
Customer did not leave a comment.Thomas L.
The agent was fantastic; warm, personable and beyond understanding. Overall, she helped me with everything and the equipment was awesome.Raymar A.
Customer did not leave a comment.Baudelio S.
Customer did not leave a comment.HECTOR G.
More information on how to get the keys before you arrive. I was lucky, there was a person returning there truck. They told me how. Every else was good.Michael C.
Destiny the lady that helped me was just awesome. Because of her I would rent from this location again and only.Sandra P.
Customer service was exceptional.Diep T.
At the location I was greeted by a young lady name Destiny. She was very helpful with my return, she was able get the answers needed to complete my return.Marc B.
Customer did not leave a comment.Greg H.
Customer did not leave a comment.Guadelupe I.
Customer did not leave a comment.Jose A.