Customer Reviews for The Best Little Muffler Shop In Texas
(U-Haul Neighborhood Dealer)

235 reviews

1409 Belle Plain St   Brownwood, TX 76801

(325) 203-5078

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(325) 203-5078

1409 Belle Plain St
Brownwood, TX 76801

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Davelyn H. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
4.0

Operator was friendly and helpful.

Sheila A. 
Rating:
5.0

Customer did not leave a comment.

Janice F. 
Rating:
5.0

Customer did not leave a comment.

Tara W. 
Rating:
5.0

Great to work with

susan D. 
Rating:
3.0

Someone needs to call me as promised by roadside and return my $ for rental and gas $ for leaving my truck running all night and the next day. I have rented several of these 6x12's to move recently and have not dealt with a HORRIBLE EXPERIENCE. TALK ABOUT CRYING, STRESSED. THIS WAS JUST AWFUL. TEXAS HEAT AND FUEL COST TO KEEP UNIT RUNNING TO PREVENT BATTERY DYING PER YOUR RS ASSISTANT WAS TERRIBLE. WHEN I CALLED TO TURN IN EARLY CAUSE I COULDN'T TAKE IT AND DIDN'T WANT A TICKET, GUY TELLS ME TO CALL RSA about my $. They told me it would be handed at drop of which they were closed.

Tracy A. 
Rating:
5.0

Friendly staff

JEFFREY K. 
Rating:
5.0

Not a thing, they were very accommodating.

curtis J. 
Rating:
5.0

Owners went above and beyond in their service ! Thanks

Harold D. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
3.0

Customer did not leave a comment.

Tony H. 
Rating:
5.0

excellent experience

jane S. 
Rating:
5.0

Customer did not leave a comment.

Sonya W. 
Rating:
5.0

Customer did not leave a comment.

chrissy R. 
Rating:
5.0

Customer did not leave a comment.

Billy S. 
Rating:
5.0

Nice people, a cleaner windshield would be good. Better explanation of the daily insurance rate. The $56.00 quote was two days not one. Caused me to check with other UHaul places. I was very concerned about how to drive a 26 footer. It would have been nice to get a little reassurance as I pondered it a lot. It turns out to be easy drive. The uhaul website had two good articles that were reassuring. The left mirror was too stiff to adjust needs some repair attention.

jim R. 
Rating:
2.0

My name is James Self, this location put my name in as James Doughlas, was unable to print or email me a rental agreement, and was also unable to change the name on the agreement to my correct name spelling.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Ricky H. 
Rating:
5.0

The person who owns this location has an extremely bright attitude. Since shop is closed on Sunday, we just dropped off the truck & put the keys in the drop box. The next morning, the receipt for delivery of truck was in my email box.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Don Z. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

They were outstanding and very helpful

Mark O. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Nothing, They hooked up my trailer, and ensured that it was connected properly, and the lights worked. Could not have asked for better.

Derrick M. 
Rating:
5.0

Customer did not leave a comment.

CASEY P. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

Warren C. 
Rating:
5.0

This is the one U-Haul business I don't mind returning to. They are always friendly and the trucks are always in good shape. Their always have what I need, the parking lot is ample and service is great.

Marilyn W. 
Rating:
3.0

I declined the $10 insurance from U-Haul when I booked online, but when I went to pay, and questioned the total, they told me the insurance was required. Oh well. I literally drove the truck 18 miles for what I needed it for, so $45.00 was a little high.

Walker W. 
Rating:
5.0

Customer did not leave a comment.

Sherry M. 
Rating:
4.0

Slow upload of website

PATRIC M. 
Rating:
5.0

The price of the u-haul wasn't bad but 99 cents a mile for me too use it in town was way too much. I only had to move my things 3 miles and it cost more to travel then it did to rent the truck. I think that to much.

DANETTA B. 
Rating:
3.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

They were the easiest people to work with in town. Thank y'all because two other locations weren't as good as y'all!!!!

AMELIA A. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

The lady was friendly and helpful!

Nancy P. 
Rating:
1.0

I used 123 miles and was charged for over charged over $450 for 1,000 plus miles I did not use, because both the pickup and drop off locations recorded the wrong mileage. Moving the decimal place one over on the mileage resulted in this overcharge, which neither the pickup or drop off locations caught. Now I have to deal with a district U-Haul manager to get a refund. Never will I use U-Haul again.

JACK C. 
Rating:
5.0

Great service and ver accessible and reasonable.

Robie E. 
Rating:
5.0

Excellent U Haul location. Very cordial, immaculately clean truck. Would highly recommend this location to everyone. I will continue to contact them when in need of a truck. Thank you.

MIKE J. 
Rating:
5.0

Not a thing every thing was great

GARY E. 
Rating:
5.0

The staff is super friendly, professional and helpful. We highly recommend The Best Little Muffler Shop in Texas for any U-Haul need.

Ann F. 
Rating:
5.0

Customer did not leave a comment.

RANCE D. 
Rating:
5.0

Very friendly service, knowledgeable & accommodating.

JEANNE J. 
Rating:
4.0

Customer did not leave a comment.

Brian G. 
Rating:
4.0

Customer did not leave a comment.

SANDRA B. 
Rating:
5.0

I wouldn't change anything

ROBERT L. 
Rating:
5.0

Uhaul web site took long time to load throughout truck return process which I did myself because location was closed. Eliminate scenic photos from website so it will load faster. We don't care about anything but getting through the process as fast as possible because people are waiting for us.

Mark H. 
Rating:
5.0

I dropped off after hours and used the App.

gary M. 
Rating:
5.0

They were very helpful in arranging for an extended rental to let us complete the move. We highly recommend them.

BRUCE F. 
Rating:
5.0

Customer did not leave a comment.

Kirk S. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Sara was a pleasure to talk to & very helpful.

JEANNE J. 
Rating:
3.0

Customer did not leave a comment.

Weston M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

I've rented equipment from The Best Little Muffler Shop a few times. Always appreciate their help and service! They're great folks, and I'll definitely rent from them again soon!

Gregory C. 
Rating:
4.0

Customer did not leave a comment.

JOE W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer service response was great!

Ken H. 
Rating:
5.0

nothing all is godd

MICHAEL M. 
Rating:
5.0

Nothing. They went out of their way to make sure I had what I needed!!

ROBERT K. 
Rating:
5.0

Nothing all was very good.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

John was friendly and made the rental process quick and easy.

RUSSELL RAY C. 
Rating:
5.0

Kind and considerate. Excellent customer service.

FLORENCE C. 
Rating:
5.0

Customer did not leave a comment.

Becky B. 
Rating:
5.0

Very helpful and caring, verified the low tires and sent emails to see it resolved.

Caroline H. 
Rating:
5.0

Customer did not leave a comment.

HENRY B. 
Rating:
1.0

I had the worst experience ever using uHaul. I reserved a vehicle online almost 2 weeks prior to needing it. I called to confirm that my order had gone through twice. I paid in full in advance. I ordered a dolly and other equipment to help with the move. The company called two evenings before I was scheduled to pick up my truck. They had moved my pickup location to an hour away from where I lived due to “lack of available trucks” even though I already reserved and paid for one to be used at my location plenty of time in advance. They also made me pick it up a day before I needed it. After I drove an hour to pick up the truck at the new location a day in advance, my truck was not there and the pickup place was closed. I guess they decided to close shop early. After 3 frantic phone calls where I was told no trucks were available, I called the company one final time and they found me one at a separate location. I picked it up only to find that the equipment I had ordered and paid for were not in the truck. By this point, it was after hours and no one was available to give me an appliance dolly. Uhaul really screwed me over by making me drive 2 extra hours, pay for all of that gas, and not providing the equipment I needed to move my heavy furniture. All of this should have been a stress free and simple process, but I needed up paying so much more on top of what I already reserved and paid for in full scheduling the reservation. I am very unimpressed and upset about my experience.

Wakely B. 
Rating:
1.0

Scheduled return 3 hours away from my final destination when there were several haul dealers within one half hour of my location. No tongue Jack on trailer.

WILLIAM B. 
Rating:
3.0

Assure that a reservation made is a reservation kept. I made one at a location in Stephenville, where I live, a couple of weeks before my intended moving date. I got an email confirming my reservation. I got another email 2 days before my reservation date saying that it was to be changed or canceled. For no reason. I had to scramble and find another truck to use for my date, and the closest one was an hour and fifteen minutes away from me. Brittany was extremely helpful, but this should not have happened to me. I should not have had my reservation suddenly canceled and had to scramble to find another truck. Unacceptable.

Zach Z. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Ann C. 
Rating:
5.0

Always excellent and quick service! Wonderful place and couple to rent from!

Steven G. 
Rating:
1.0

Customer did not leave a comment.

Aamir C. 
Rating:
5.0

Easy, no hassle rental, friendly, helpful staff. :)

GLORIA S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
5.0

Customer did not leave a comment.

JOEY S. 
Rating:
5.0

Let them know that there is an additional charge if you don't check the truck in on your phone. If I knew ahead of time, I could have gotten one of my grandkids to help me with it as I am not that techy. The rental was for their move anyway, but getting home late at night, then noticing the message on my phone was intimidating. Other than that, everything was good.

MARILYN W. 
Rating:
5.0

Your online check in has problems. It is impossible to get the system to work I usually have to call the 800 # or wait til next day and call the business location.

JUNE D. 
Rating:
5.0

Have your system send verification codes within 5 minutes of request not 12 hours later. Requested reset password code at 3:30 PM Received at 3:55 am and 3:59 am

JUNE D. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
3.0

I didn't meet any staff because I returned the truck on a Sunday and did the check in on my phone

James T. 
Rating:
5.0

Customer did not leave a comment.

michael P. 
Rating:
5.0

Excellent service, friendly and thorough managers!!

CHERYL G. 
Rating:
4.0

Customer did not leave a comment.

Gordon H. 
Rating:
3.0

Customer did not leave a comment.

Johnie P. 
Rating:
5.0

Great people.

WADE SCOTT F. 
Rating:
4.0

Customer did not leave a comment.

david D. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Debi F. 
Rating:
3.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Pick up location was very friendly and helpful.

Timothy H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top