The cargo van I rented smelled so bad, like urine. Some sort of crumbs in the cup holder area. Definite confusion with the hours of this location. U-Haul shows 6:00pm closing on a Saturday, but I got there to return the van at approximately 2:00pm and the place was all closed up for the day. I checked their website and it said 2:00, but why does U-Haul have 6:00?Lea A.
Customer Reviews for The Better Choice Mail Pack & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was accidentally overcharged 20 dollars and a fee of 5 five dollars and something Over charged 25 dollarsEduardo M.
The girl at the pack and ship was very unprofessional. She kept her baby on her hip throughout the entire transaction and neglected to tell me about the online return policy. So I was charged an extra $20. I was also never told at time of reservation either. I really feel that I should get a $20 refund. Thank you for letting me ventRobert N.
A sign to show that this is where you can go to rent a u-haul!ALAN S.
Customer did not leave a comment.Brooke J.
Customer did not leave a comment.JASON J.
The representative was friendly but not entirely knowledgeable. It would help if they gave customers all the info regarding how to pick up using Truck Share 24/7 beforehand. For instance, if you're more than 15 minutes late, you have to call U-Haul customer service. Also they should tell you where the lock box is located and other general info.Kelli B.
Customer did not leave a comment.morey P.
Customer did not leave a comment.Douglas S.
my truck pick up was changed to 10 miles from where the reservation was for. truck bed had oil on the floor which I had to try to clean so we could walk without falling. was to have 2 dozen blankets. when i opened the door tin had a appliance dooly and no blankets. the store where I picked it up was not open until 9. I had to drive back to the original store to exchange the dolly for blankets. In the mean time I am paying packing company to set to load while i was getting truck and blankets. original pickup location was less than 2 miles form my apartment. I had to drive 15 miles to another location to pick up trailer. I had to take a smaller one because of no others in the entire area which has cost us another 200 mile round trip to pick up the rest of items we had no room for.. The man at the Automotive store put it in the system I was returning the trailer which I found out after I got to Lakeland.. So I had to be on the phone a half hour to straighten that out after I told him a one way trip. Uhaul of Boynton Beach has no equipment to speak of. they send you all over to pick up here and there. The Pack and Ship location would good for the area around the store. not for driving so far to pick one up. they need to make sure it is clean and the right equipment is in it. this thing of all driving and not right equipment cost me over $100 in lost time.Robert T.
Need to give a receipt when the vehicle is dropped off.David B.
Our U-Haul was late. We were promised a 10% off discount and have not seen that yet. We were charged for insurance after we said we wanted to decline it. HUGE HEADACHE!!!!!!DYLAN T.
Customer did not leave a comment.Eric R.
The van was dirty and had a bad odor.ALAN S.
Customer did not leave a comment.john W.
Customer did not leave a comment.Craig S.
The mileage was wrong on the truck. I was overcharged and called uhaul. After waiting 10min. Was hung up on.Andrew L.
Excellent service very accommodating and very professional I would strongly recommend this business!!Christine A.
Nice and friendly service.Christopher C.
Customer did not leave a comment.Erika H.
Ensure that all equipment requested is available. Had an extremely hard time moving without the dolly requested.Shariah H.
Great customer service the pretty face helps as wellAntoine M.
Really professional!!! Nice company I will recommend to everyone!!!kristina Y.
Thank you. You guys were greatDiego D.