Customer Reviews for The Gettin Place
(U-Haul Neighborhood Dealer)

87 reviews

808 S 13th St   Erwin, NC 28339

(910) 292-4189

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(910) 292-4189

808 S 13th St
Erwin, NC 28339

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 11 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We were in and out and on our way in 10 minutes

Richard V. 
Rating:
5.0

Change nothing! I believe the shop owner said his name was Neil, but I was so fascinated with his little counter buddy, a spotted lab named Lucy. The 2 of them were an awesome pair and I wish they were more local to me so I could pick up my u-haul equipment with them every time. Such a great experience!

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Elijah Z. 
Rating:
3.0

Wonderful customer service at this location.

Monica R. 
Rating:
5.0

Customer did not leave a comment.

BARBARA H. 
Rating:
1.0

Update your app. Doesn't work anywhere. Just wastes time. If it wasn't for the owner to come around to help out, I don't think I would've ever gotten my U-Haul. Not to mention this is the second U-Haul in which the AC cut off in the middle of the trip

Michael B. 
Rating:
3.0

Truck was old and ran rough. I had to drive the whole trip at 45 because it would shake so bad over 45mph. Very bad experience with uhaul. *location was fine and personnel was very nice and helpful

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

Josiane D. 
Rating:
3.0

The issue I have, I reserved a 15' truck but the day of my pickup they switched my reservations to a 10' truck. This was disturbing because I had to make multiple trips resulting in more miles and more gas in which I u-haul charges for. This was very unsatisfying and bad customer service. I think more could have been done for this inconvenience..

Demetrius C. 
Rating:
5.0

The pick up and drop of guys were great and everyone I talked to was very polite and helpful. However I ordered a 5x9 trailer the first time through 1-800 uhaul. I was sent to a location to pick up a trailer that wasn't there. I then had to call again and couldn't pick up a trailer from another location (which was this location) until the next day, putting me a day behind on my schedule. Even though I wasted time picking up a ghost trailer I have still been charged $90 for a 5x9 trailer for a one way trip, with no effort to make it right so far. Overall good experience with staff and locations, not so much with being charged full price after wasting who knows how much $$ in gas and time finally getting the trailer.

Robert D. 
Rating:
1.0

Rented here twice... Had problems both times!! This got charged for a furniture dolly that wasn't on truck. Took forever to get it straightened out.

mark H. 
Rating:
5.0

Customer did not leave a comment.

MAX R. 
Rating:
5.0

Good experience

Larry W. 
Rating:
5.0

Very nice people and convenient

JOSE A. 
Rating:
1.0

The store looked like something out of a scary movie. Cluttered and poorly kept. Dead animals around the register and all types of just “stuff” all over the place. When we arrived.We stood in the door for a few mins waiting for someone to assist us. A young lady finally put her broom down and walked over to us. She was unable to check the truck in after several attempts. We started to notice her demeanor was slowing declining. She was nodding, her facial expressions were long and mouth started to slowly open. Her speech started to slow down. To say the least we were freaked out and ready to go!!! She attempted to enter mileage at least 5 times, informing me that I had put over 3000 miles on the truck and could owe an absorbent amount of $. Well we had pictures of the mileage in and out. Used 80 miles total. Uneasy and concerned with the way everything were going we just called customer service. Took us 10 mins at check in..3.5 hours to check out.

Natasha C. 
Rating:
5.0

For me it's perfect

Jacky M. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
3.0

Customer did not leave a comment.

Terri B. 
Rating:
5.0

Customer did not leave a comment.

MARY J. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
5.0

Customer did not leave a comment.

Ethan P. 
Rating:
5.0

Customer did not leave a comment.

Marsha N. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD S. 
Rating:
5.0

Contract showed fuel was full however because the Packers were at the house I didn't check the fuel gage until moments after leaving the facility and the fuel was just over 1/4 full. Had to fuel the truck to get to new house. Fueled vehicle to more than I received it and was charged $72.00 fuel charge. Unsatisfactory!!!!!

CRAIG O. 
Rating:
5.0

Customer did not leave a comment.

Dylan J. 
Rating:
5.0

Customer did not leave a comment.

OTIS C. 
Rating:
5.0

Highly recommend! Truck was ready, process was easy and effortlessly!

IRENE H. 
Rating:
4.0

People were extremely friendly and helpful but parking for trailers was a bit tight. Excellent other than that and will definitely use again.

James G. 
Rating:
2.0

The lady sent us 45 minutes out of our way for a truck that basically didn't exist. Then proceeded to put us in an overly large uhaul that we didn't reserve. It cost us nearly double in gas to make it to our destination. And set us back almost a whole day.. It was an all around awful experience. Really made me consider using a different option when we need to move again.

Angela T. 
Rating:
3.0

My rental was never at my desired location. I never got a text or email that the location had changed. I had to call u-haul to find out where to pick up my trailer... very disappointed with my rental!

Jeffrey M. 
Rating:
4.0

Convenient and the owners were nice. Was a bit concerned about the political gear around the building but nonetheless great service.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

randy B. 
Rating:
5.0

Very friendly, helpful. He knew what he was doing, professional! Thumbs up!!!!

Raul F. 
Rating:
4.0

The GPS keep bringing us to the adjacent corner for drop off and the Honeycutt sign was covered. We struggled for a bit to find the correct drop off. We finally asked the Market across the street. So maybe a better sign saying it is a uhaul drop off site.

Gretchen D. 
Rating:
5.0

Amazing

kennedy B. 
Rating:
3.0

Staff was friendly, however the inside of the store was extremely cluttered and may be offensive to someone not familiar with the area or the culture and region in this area. Store needs to be cleaned on more organized for a more anesthetically pleasing experience.

Bryan L. 
Rating:
5.0

Absolutely amazing services. No hassle, best advice for situations. Thank you for the services!!!

Antonio T. 
Rating:
3.0

Tina, the attendant was very friendly, helpful and thorough. Her level of customer service made the entire experience worthwhile.

Reginald O. 
Rating:
2.0

Clean area, be more friendly to customers and don't ask for a tip after asking for assistance to help make sure the equipment is being used properly.

Joshua L. 
Rating:
4.0

Customer did not leave a comment.

Jolee T. 
Rating:
5.0

Nothing I was very satisfied

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Lamicheal D. 
Rating:
5.0

Neil was awesome. He had closed but happened by while I was trying to return the truck online, but because it was same day it wouldn't allow me to. So he was able to do it in no time.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Tanner B. 
Rating:
5.0

The down deposit thing we didnt know about , the amount we get back but other than that it was easy and local and truck came in handy to be exactly what we needed

Joyce M. 
Rating:
4.0

Customer did not leave a comment.

Jonelle H. 
Rating:
5.0

Top notch customer service at this location. I needed a little extra help and they went out of the way and made it happen. Highly recommend. Thanks from 158 Moving & Storage.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

thomas G. 
Rating:
1.0

I had called the toll free uhaul number and made a reservation. When I came to the store for pick up. The clerk talked me into a cheaper deal. I explained to him the mileage I will be driving. He gave me an additional 60 miles at a cheaper rate. Need I say. He took advantage of me. I got charged for double the mileage @ .99 per mile. I will never ever rent from that man again at the Gettin Place.

rebecca B. 
Rating:
3.0

Customer did not leave a comment.

Jay T. 
Rating:
5.0

Owner is/was very nice and helpful !!! Would definitely recommend and use this location in the future. Awesome man !

Nala N. 
Rating:
5.0

Customer did not leave a comment.

Brandyn E. 
Rating:
5.0

the trucks gear shift was very loose and needed worked on

NORA D. 
Rating:
5.0

Customer did not leave a comment.

fletcher J. 
Rating:
5.0

Customer did not leave a comment.

fletcher J. 
Rating:
5.0

The Gettin Place has excellent customer service. The truck was excellent, I just wish it had cruise control for a 900 mile trip.

Timothy L. 
Rating:
3.0

Customer did not leave a comment.

Beverly H. 
Rating:
5.0

My experience of using this location was very good. We didn't have any problems at all. We actually enjoyed talking to the location manager. He has very good customer service.

malinda M. 
Rating:
4.0

Customer did not leave a comment.

Pat D. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

Customer did not leave a comment.

Rose B. 
Rating:
4.0

Customer did not leave a comment.

LORRIE A. 
Rating:
4.0

Keep been friendly

cina S. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

The store owner and assistant was awesome, both very friendly and personable. I enjoyed my time during my initial check in. They even took a few extra minutes to walk through some of the most common types of damage they see to help me avoid it my self. The store assistant was very thorough on the initial inspection and patient while I walk the truck a second time to double check that all previous damage was recorded before I accepted responsibility for the truck (I could not find anything that she did not already make a not of). Next time I need a truck, I will be sure to check inventory at this site first. Feel free to email me if you have any questions. -Will

William S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Diann F. 
Rating:
5.0

Everything went great. Very pleased with the location and with the equipment.

gloria C. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

Neil went out of his way to get me at 4 x 8 trailer on a timely manner great guy to work with thank you

rhonda H. 
Rating:
1.0

Make sure the trailers dont leak!!!!!

Dolly M. 
Rating:
5.0

It was "Quick and easy". Just the way I like it..! Great for when your time is worth a lot of money..!

mario R. 
Rating:
5.0

Customer did not leave a comment.

Sherron V. 
Rating:
2.0

I ordered a dolly and and the agent acknowledged the request. I drove to my destination and discovered it was not provided. They vendor does NOT represent your company very well I will never return to that location nor offer any recommendations.

Tommy B. 
Rating:
5.0

They made getting what I needed for my move very easy. They worked with my schedule to make sure that I had the truck when I needed it. I must admit that this was the first time that I had ever rented a truck that had just enough fuel to get to the gas station. This was not a problem, just different.

Gary B. 
Rating:
1.0

It was not the location that was the problem. The owner of store had issues with her computer. When she called the district manager CEASER he was very very unprofessional. He hung up on her 2 times. Made her cry by fussing at her and when I got on phone to have to give him my information 4 continuous times he kept putting me on hold. Not one did he give me my total I was to pay. I was under the impression I was paying 29.99 and he charge me 127.09 for the rental. After i was able to look at my receipt because it was email to me due to computer malfunctions the stair had closed. I called on 03/03/2019 at approx 1145 to make a complaint on the district manager CEASER FOR HIS RUDE AND VERY UNPROFESSIONAL BEHAVIOR TOWARD ME AS THE CUSTOMER AND HIS BEHAVIOR TOWARDS HIS STORE DEALER. what the customer is charged should be told up front. Not assumed the customer knows. And when I made my reservation it was for a 6x12 trailer. When I arrived they had me down for a van and trailer. I am very very dissatisfied as a repeat uhaul customer. Complaint number 213-7057. I was informed there is a 72 resolution periods and I am awaiting a call from Chris Smith 9198970545

Tabatha C. 
Rating:
2.0

They charged for 4 days and we only had it 3. We were overcharged!

Raymond W. 
Rating:
3.0

Need better parking for the trucks. This was a antique thrift store. It was very interesting.

Dawnette R. 
Rating:
5.0

in the three previous rentals we had issues were money was not returned for pre paid milage,when I inquired to corporate they said it was the responsibility of the business you rented it from,the business we rented it from said they could not give a refund without confirmation from corporate,am I being scammed,is someone pocketing money,what's going on ? very frustrated with u-haul overall

Terry C. 
Rating:
3.0

Customer did not leave a comment.

Floyd W. 
Rating:
5.0

Customer did not leave a comment.

Darrell T. 
Rating:
5.0

Customer did not leave a comment.

Wade W. 
Rating:
3.0

Expensive

JIM H. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
1.0

I was scheduled to pick up the truck on Saturday and called on Friday to confirm. They didn't have my order on file although I had received an email to pick up there. They assured me they would have a truck for me. When my son went to get it, the person working knew nothing about it and he had to do a new reservation in his name. Thankfully there was a truck there. This was the third time that my pick up location had been changed. Don't plan t ok do business with uhaul again.

Sandra P. 
Rating:
1.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Gentleman was very polite and kind he took the equipment off my car himself

Bianca M. 
No reviews have been submitted for this location.

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