Customer Reviews for The Kitchen
(U-Haul Neighborhood Dealer)

49 reviews

8252 Dallas Hwy Ste B&C   Douglasville, GA 30134

(678) 809-5459

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat: 10 am - 3 pm
  • Sun: 12 pm - 3 pm

Services at this Location:

Contact Us

(678) 809-5459

8252 Dallas Hwy Ste B&C
Douglasville, GA 30134

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat: 10 am - 3 pm
  • Sun: 12 pm - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I never leave U-Haul reviews and that's because I never had this issue in my life! We picked up our U-Haul with 1/4 barely of gas but I'm rounding it to 1/4 of gas. We put gas drove to drop of the truck so we probably lost an inch or barley so gas from the starting gas point. Usually when your close U-Haul dealers don't really care unless your a whole gallon away. This location however charges us $93 for the gas!! I was so outraged about this because I'm looking at the picture I took from starting to pont to end and it was BARELY a big deal!! He could have called us and I would have gave him the extra $4 instead of charging that $93!! Very upsetting.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Robin E. 
Rating:
5.0

Customer did not leave a comment.

taurus W. 
Rating:
1.0

The truck needs the tires checked it's very loud and is hard to control on the road .

Delisha G. 
Rating:
5.0

Excellent customer service.

William F. 
Rating:
5.0

Customer did not leave a comment.

aryn P. 
Rating:
5.0

The owner was accommodating, friendly, and efficient. Despite the rude and sarcastic attitude of the UHaul center on Highway 5 in Douglasville, the owner of The Kitchen was friendly and quickly took our information and sent us on our way. The UHaul Center on Highway 5 needs to take customer service lessons from this dealer.

Amy D. 
Rating:
1.0

The truck was completely covered in mud inside! Ive never seen anything so bad I had to stop at Home Depot to buy paper towels and cleaning solution ! Mud got on everything including my shoes and clothing. Also U Haul changed my pick up location and sent me 15 miles further away and cost me $60.00 more for an Uber Ride !

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

stacey T. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Ian R. 
Rating:
5.0

Customer did not leave a comment.

Miguel C. 
Rating:
5.0

My rental experience was easy and quick, thank you. Such kind customer service!

Crystal P. 
Rating:
5.0

Customer did not leave a comment.

larry C. 
Rating:
4.0

Customer did not leave a comment.

Bola O. 
Rating:
3.0

We paid for a furniture dolly, appliance dolly, and furniture pads and did not receive any of these items with the truck we rented.

Kyle O. 
Rating:
1.0

I filled up to 1/2 tank of gas which is what the truck had in it when I picked it up. I was surprised when I was charged $14.50 for 3 gallons of fuel. Ridiculous & petty.

Wesley L. 
Rating:
5.0

Excellent service!

Samuel T. 
Rating:
5.0

Everything was fine

SANDRA R. 
Rating:
5.0

N/a

Marvina C. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW O. 
Rating:
5.0

quick service. I was in and out

Marc H. 
Rating:
1.0

This location wasn't an authorized U-HAUL Dealer and the truck was backed up into the wood line! It wasn't a safe location to pick up a rental!

Larry F. 
Rating:
5.0

Customer did not leave a comment.

Neal S. 
Rating:
5.0

Great customer service

Danetta A. 
Rating:
1.0

Customer did not leave a comment.

kelly S. 
Rating:
1.0

Customer did not leave a comment.

Rickie B. 
Rating:
5.0

Customer did not leave a comment.

liliana A. 
Rating:
1.0

Lied and said tank was on E when i returned it and that i drove 60+ miles. Truck was on E when i received it and i still put $25 in the tank before returning. Horrible would not recommend!

scottland T. 
Rating:
5.0

Customer did not leave a comment.

Benjamin K. 
Rating:
1.0

Restaurant was busy and he could not serve me. made me late.

SEAN F. 
Rating:
5.0

Customer did not leave a comment.

christiane G. 
Rating:
4.0

Need to be more secured area

Naomi C. 
Rating:
2.0

This location was a restaurant and there was only person working. We had to wait almost 15 min before he could complete our rental. This location should not be renting out Uhaul's when they could barely tend to customers.

Whitney H. 
Rating:
1.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

LaShawna C. 
Rating:
1.0

I was wanting to drop off in vilia rica and the put in the wrong drop off in .

Dawn P. 
Rating:
5.0

Customer did not leave a comment.

Theresa T. 
Rating:
3.0

Nothing

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

PASHON R. 
Rating:
3.0

Making the uhaul service more visible and communicating when there is a issue with any items that may be missing

Taniesha S. 
Rating:
5.0

Fast and easy! Great customer service!

carlie C. 
Rating:
5.0

Customer did not leave a comment.

Jennnifer F. 
Rating:
2.0

He was to busy Cooking food and he didn't go thru the instructions at all especially how to return it

Tracey E. 
Rating:
5.0

Have a bigger sign out front so people can see it

Rosalyn H. 
Rating:
3.0

Customer service and need better communication on agents end

Jamon S. 
Rating:
5.0

I would definitely use this company you don't have to do anything else you guys are great I will recommend to all my friends and family thank you U-Haul..

Maxine H. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
No reviews have been submitted for this location.

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