It took about a minute to drop off. Very convenient.elaine R.
Customer Reviews for The Mail Box Store
(U-Haul Neighborhood Dealer)
Bethalto, IL 62010
Services at this Location:
- Mon-Fri: 8:30 am - 6 pm
- Sat: 9 am - 3 pm
- Sun: Closed
Special Operating Hours
- 5/29/2022 - 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Edward W.
Customer did not leave a comment.Ethan B.
It was great! Friendly service. Availability was perfect!Ronnie A.
Customer did not leave a comment.Geoffrey A.
The truck smelled like smoke, charged me $70 dollars for 1/4 tank of gas they said 12 gallons.Darrin C.
Customer did not leave a comment.Christina S.
Customer did not leave a comment.LuAnn L.
Customer did not leave a comment.Edward W.
Customer did not leave a comment.Brianna S.
Customer did not leave a comment.EDWARD W.
Nice peopleRonald H.
The tire on the original trailer I was issued had a flat tire and the other one they gave me had a slow leak. I thought someone had just let air out of them however that was not the case. I made a few extra stops just to check the tire pressures and completed the trip with no problem. I did let the return agent know of the tire issue. Other than that minor detail the equipment was perfect and the location and departing agent were very courteous and helpful. I will recommend this location and U-hall to anyone needing to rent equipment. Thank You.Gene G.
Fast service. Got in, rented truck, left. Came back, they did inspection left. Both times in under 15 minsMISTY S.
Number on trailer didn't match contract.....had to have it corrected...computer system wasn't working to check in trailer in on line....had to call and talk with customer service. Uhaul was totally at fault. Had nothing to do with Lane Co. Where we dropped off trailer.MICHELLE M.
Customer did not leave a comment.Laura H.
Customer did not leave a comment.JAMES T.
Customer did not leave a comment.DONALD L.
We had a hard time reaching customer service when our mobile pick up and drop off didn't work. I was on hold for an hour. We weren't happy about the time wasted. However, the truck was great and it made the move a lot easier.Linette P.
Customer did not leave a comment.Michael A.
The man in the phone was very rude and demandingROBERT S.
Customer did not leave a comment.KARA G.
Offer military discountsDANIEL EDWARD T.
Customer did not leave a comment.ANDREW H.
Customer did not leave a comment.Robyn B.
Customer did not leave a comment.Victoria B.
Customer did not leave a comment.Gerald C.
It took 30 minutes to check us out. Process took forever. Wasted valuable time for us to move out.WILLIAM I.
Customer did not leave a comment.RANDY H.
I was frustrated bc I was messing the utility dolly I needed and there was no one to help me even when I called. I probably would not recommend doing after hours weekend pickupAmanda B.
I was double charged by uhaulAnthony M.
Customer did not leave a comment.Dennis V.
Everything from start to finish was great.harold T.
Customer did not leave a comment.ROBERT M.
Easy to drop off and leave the keys in the drop box.jesse P.
Not take advantage of good individuals of the time like thisALEXANDER B.
Customer did not leave a comment.DENNIS P.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.William P.
Customer did not leave a comment.Marcia R.
Customer did not leave a comment.ROBERT L.
The truck dolly zip tie wasn't checked before we left by the sales associate..we didn't need a dolly ..so when we got back we got charged for it and for some insurance I never agreed or was even asked about..and she said they hold the money on your card until u return it..not true. They already charged me a base rate before I was even finished..I will never deal with them again ..I love uhaul been dealing with them for years but the outside places . that's a no no ..they don't no what they doing..a she didn't even check the miles before I left..I checked it ..but she checked when I came back..that made no since to me..I had to call the uhaul company itself to get this straighten out..she lied and said a he was calling them & when I did it was the first they heard of it and it was a hour laterSHAWANDA M.
The service lady was wonderful, helpful, & professional.Cindy S.
Great online reservation process! Truck was ready to go, staff was very knowledgable. Great gas mileage, too!LAURIE B.
Customer did not leave a comment.Clarence B.
I was not informed that returning my rental early or after hours that I would be charged for it. And no one seems to care that I was charged when the clerk admitted that she did not disclose that information. So no I would not recommend this location ever.Keli C.
Customer did not leave a comment.Wendy M.
Customer did not leave a comment.Beckie F.
Customer did not leave a comment.Steven M.
Returning the truck was a pain in the rear. I completely understand if it was a night drop and no employees were available but I feel that when someone is present they could come look at the vehicle instead of all the madness. That said, I will go to budget or hertz next time only because of that.jason R.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.gary S.
Customer did not leave a comment.wendy M.
Customer did not leave a comment.John L.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Sarah C.
Customer did not leave a comment.Mark F.
Customer did not leave a comment.Cynthia S.
Customer did not leave a comment.Lamar B.
The Mailbox Store was closed on the Saturday I went to pick up due to the snow per the posted notice on the door. I was scheduled to pick up my rental truck but was not called to reschedule or give an option at another location. The phone number to call would pick up but stated the person was not there. I called several times. The national 800 number I called helped me get into the lock box to retrieve the key so I could move my mother. There has been no contact from this store whether I was able to pick up the truck. I will NEVER use that location if I would ever decide to rent from U Haul. This location is not only Unprofessional but sucks at customer service. The U Haul app I had to use to get my rental also sucks as I had to upload the information that I had previously had given to the Mail Box Store. App not very easy to use as it asked me to load information twice.david S.
Customer did not leave a comment.Mike M.
Please my intial commentsgary wood W.
two women running the store if i was not able to unhook the trailer it would still be on my truck the ladies were very nice but no help with the unhookingwilliam W.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Philip C.
Not ready when promised. Windshield filthy. Was sent here from original area booked for adding more mileage and time and arrived with it not being checked in from previous user so had to wait additional half hour.Todd E.
It was dirty when it came in and the company didnt have the tools to clean.Mark H.
Customer did not leave a comment.Karen M.
Customer did not leave a comment.Richard P.
She got busy after we came in. Did not give us the option to open out of the insurance. Told us it was due at noon. We picked up at 9:28, so when we returned it we we're charged for another day. This should of been explained to us. So we had to pay for another day plus the insurance for 4 days.sue A.
Customer did not leave a comment.JULIE F.
We watched the video link that was sent to us. It was nothing like what was needed to pick up the truck. We get there and get checked in. It prompts us to create an account. An error message comes up multiple times. It took talking to three different people on the 800 number and an useless chat (that feature shouldn't even be offered) to get the information we needed to get the key which put us an hour behind schedule. We were NOT happy. We will never use the 24 hour pick up service again!KEVIN C.
Customer did not leave a comment.MATT K.
Customer did not leave a comment.Ward M.
Customer did not leave a comment.Donnie D.
Customer did not leave a comment.STEPHEN C.
Customer did not leave a comment.Danny S.
Customer did not leave a comment.uoc H.
Customer did not leave a comment.Timothy R.
My original quote I had when I signed up included the truck, insurance, and appliance dolly. The day of pickup we were called and asked if we could return the vehicle to a different location. When I arrived for pickup the price had almost doubled when the drop off change uhau requested. After that I had them change it back to the same location drop off, the guy at the counter could not tell me why my cost would almost double for doing what was requested. He then notified me that they have no dollys at that location, major inconvenience, although my online reservation did include one.Jessie T.
Teach employees about equiptment ratchet straps on trailer were broke had to stop multiple times to secure vehicle, nobody knew how to drop the trailer so had to load and unload around it when it had ramps, sent us 6 miles out of our way for a drop location when there was one closeerJohn H.
Right side tail light not working.Terry S.
All went very well. I appreciated the flexibility of being able to reserve the trailer without a deposit. I was out of town looking to potentially purchase an old car. I was not sure if I would be able to make the deal but if I did I needed the trailer right away. Had I not made the deal losing a deposit for a trailer would have been frustrating. Thanks to the shop owner/manager for being so accommodating.BRENT P.
Customer did not leave a comment.Kevin C.
Again, great people, quick, & efficient. Made our job easy!Stephanie D.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.Daniel C.
I wanted to pay cash for the rental but was informed that if I wanted to pay cash I would have to leave a $100 cash deposit. That seems pretty ridiculous seeing that I was paying cashscott H.
The staff was extremely knowledgeable and helpful.elaine P.
The equipment was clean and well maintained except for the tires. Other than that the rental experience was EXCELLENTVincent C.
Customer did not leave a comment.Marie H.
Drivers tail light was not working. Otherwise clean and great conditionWayne B.
Really nice, capable lady handled our paperwork and setup. We are most appreciative.Timothy A.
Smooth transaction !!David R.
As easy as borrowing a truck from a friend. I'm certain I'll be using the Mail Box Store for any future moving needs.ROBERT T.
Customer did not leave a comment.john M.
make sure the overhead door on the trailer is lubricated so that it always works and does not stick in the closed position causing back problems for the customer who tries to open it.larry C.
Customer did not leave a comment.Dan C.